Instruction Manual StackGuard
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6.3
Customer service information
Whenever you have questions about SIGRIST products, please start by reading
the documentation supplied with the equipment. Also check the Errata
accompanying the documentation. These contain information that became
available subsequently.
If you do not find the answer, please contact the Service Office responsible for
your country or your region. If you don’t know where to find it, Customer
Service of SIGRIST-PHOTOMETER AG in Switzerland will gladly give you the
relevant contact address.
You will also find the current list of all SIGRIST country representatives in the
Internet at
. Whenever you contact a SIGRIST Service
Office or Customer Service, please make sure you have the following
information at hand:
A description of the instrument behavior and the worksteps being
performed as the problem arose.
A description of how you proceeded when trying to solve the problem
yourself.
Documentation on any non-SIGRIST product operated together with the
photometer or its peripheral devices.
If you have problems with the reading, please have the following additional
information at hand; you can find it in the “info“ section of the menu
structure:
Name Option
Value
Remarks
Serial No.
W01
W02
W03
W04
Fault history
Warning messages
W05
F01
F02
F03
F04
Fault history
Fault messages
F15
P01
P02
P03
Fault history
Prio fault messages
P04
Instrument data
