Technical Support
A.2 Troubleshooting
Comfort Panels
214
Operating Instructions, 03/2012, A5E03404994-02
A.2
Troubleshooting
This section contains information on localizing and rectifying possible faults.
Error message
Possible cause
Remedy
No system memory
card inserted.
Insert a system memory card. Use only the SIMATIC
HMI Memory Card ≥ 2 GB.
Replace the defective system memory card with a
new SIMATIC HMI Memory Card.
"System card is
missing or defective"
System memory card
is defective.
To continue working without the service concept,
acknowledge the error message each time the HMI
device is started. You can use the "Do not show this
message again" option to suppress the error
message.
To reactivate the service concept, you have to insert
an intact system memory card.
Replace the system memory card with the system
memory card of a device of the same type.
"System card error"
The system memory
card from a device of
a different type has
been inserted.
You can use the system memory card with the device
without using the data of the system memory card. In
this case, all the data in the
"\System Card\SIMATIC.HMI\Active" folder will be
deleted. To back up this data, activate the "Start
backup" check box and specify the storage medium.
Then click on the "Continue" button.
A.3
System events
System events on the HMI device provide information about internal states of the HMI device
and PLC.
Note
System events are only indicated if an alarm window was configured. System events are
output in the language currently set on your HMI device.
System event parameters
System events may contain encrypted parameters which are relevant to troubleshooting
because they provide a reference to the source code of the runtime software. These
parameters are output after the text "Error code:"
Description of the system events
A listing of all system alarms for your HMI device is provided in the Online Help of your
configuration software.
