Siemens optiPoint 500 advance User Manual Download Page 119

Page: 119 / 127

Advice for users

119

Step by step

Dealing with error messages on the
display

Possible cause:

Maximum input time exceeded.
Handset not replaced.

Possible response:

Enter digits more quickly; avoid lengthy pauses be-
tween keystrokes.

Possible cause:

System is overloaded, no
lines free, queue is full.

Possible response:

Wait and then try again later.

Possible cause:

a) The function is not available at this time.
b) The number you dialed does not exist.

Possible response:

a) Wait and then try again later.
b) Enter the number correctly or call the attendant.

Possible cause:

Speed dialing number does not exist, timed reminder
entered incorrectly, barred or inadmissible input, pre-
condition not met (for example, attempt to toggle with-
out a second party), incomplete dialing.

Time exceeded

Please try later

Currently not accessible

Not possible

Incorrect input

Nothing stored

Summary of Contents for optiPoint 500 advance

Page 1: ...s HiPath 4000 Hicom 300 E 300 H User Guide optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 standard SL optiPoint 500 advance ...

Page 2: ...tive to upgrade your system Important Notes CE label Environmental label Never operate the telephone in an environment where there is a risk of explosion Only use Siemens accessories Æ page 114 The use of other manu facturers accessories may be dangerous and will render the warranty and approval null and void Never open the telephone set or an add on unit If any problems arise get in touch with yo...

Page 3: ...anced convenience functions Answering calls and Making calls 16 Answering a call with the handset 16 Answering a call via the speaker key speakerphone 16 Open listening 17 Switching to speakerphone 17 Switching to the handset 17 Using the call waiting function 18 Activating deactivating call waiting 18 Answering the waiting call 18 Using the mailbox 19 Retrieval from mailbox 19 Answering a callbac...

Page 4: ... leadership 29 Station controlled conference HiPath 4000 30 Setting up a conference 31 Expanding the conference 32 Transferring the conference 33 During the conference 34 Transferring a call 35 Using the switchover button HiPath 4000 36 Re indication HiPath 4000 37 System wide parking HiPath 4000 38 Parking a call automatically and taking it at a later date 38 Parking 38 Taking a parked call 38 Pa...

Page 5: ...lleague s call intrude 50 Telephone settings 51 Adjusting the ringer volume 51 Adjusting the ringer pitch 51 Adapting the speakerphone function to the acoustics of your room 52 Setting the volume of the alerting tone 52 Backlit Display 53 Adjusting the display contrast only HiPath 4000 53 Adjusting the angle of the display 53 Locking your telephone 54 Selecting the language for user prompts displa...

Page 6: ... via code numbers 74 Call forwarding via call forwarding key 75 Delayed call forwarding HiPath 4000 76 Forwarding calls for a different terminal 77 Storing a destination for another telephone activating call forwarding 77 Storing a destination for fax PC or busy activating call forwarding 78 Checking deactivating call forwarding for another telephone 79 Checking deactivating call forwarding for fa...

Page 7: ...9 Announcement to all members of a line group 90 ØMulti line and team functions Making multiline calls 91 Using line keys 91 The different states of line key lamps 92 Preview HiPath 4000 92 Taking calls on line keys 93 Taking calls in the order offered 93 Taking calls with priority 93 Activating deactivating ringer 94 Dialing with line keys 95 Identifying the line used 96 Alternating between diffe...

Page 8: ...ses of direct station selection DSS keys 106 Calling a direct station selection DSS user 107 Taking a call for a direct station selection DSS user 107 ØExecutive secretary functions Making calls in an executive secretary team not used in US 108 Calling executive or secretary s office 108 The lamp statuses of direct station selection DSS keys 108 Making a call to the executive secretary 108 Taking ...

Page 9: ...id for US 115 Documentation 115 Accessories 116 Advice for users 118 Care of the telephone 118 Troubleshooting 118 Dealing with error messages on the display 119 Who to contact if a problem occurs 120 Index 121 Important functions at a glance 123 Maximum Service Menu functions available HiPath 4000 125 Maximum Service Menu functions available Hicom 300 E 300 H 126 ...

Page 10: ...onomy is not available in the US and standard SL is available in the US only program service Redial Mailbox Speaker Call pickup Call park Disconnect Show used line Ringer cutoff Privacy Hold Exclusive hold Call pickup Call park Disconnect Show used line Ringer cutoff Line Line Line Display Keys for telephone settings Handset Handsfree microphone optiPoint 500 standard Speaker for open listening Ke...

Page 11: ... other Line other Line other Line other Call pickup Call park Disconnect Show used line Ringer cutoff Line other Line other Line other Line other Line other Line other Line other Line other Line other Line other keyset configuration Æ page 91 with line keys on the optiPoint 500 key module Display Keys for telephone settings Handset optiPoint 500 key module with additional programmable keys Shift k...

Page 12: ...that is flashing The selection option is shown on the display Confirm with key Look for the selection option Press keys until the selection option appears on the display Then confirm with key Display Line 1 contains instructions or acknowledgment mes sages depending on the particular situation Line 2 contains selection options for functions which you can confirm by means of If the character is vis...

Page 13: ...You are then of fered a number of selection options Example sup pressing the number display at the called party Æ page 21 Press the key A Use the service code to switch to the Display Suppres sion function The service codes are listed in the quick reference operating instructions appendix or Press the key Make your selection with and confirm it with Select again with and confirm with using a funct...

Page 14: ...ne keys You have access to all lines and you can also make calls via several lines simultaneously The individual telephone can also be configured as a keyset for multi line operation for example for use by nonteam members or by brokers who are in contact with clients on several lines simultaneously Additionalexecutive secretaryfunctions not used in US Æ page 108 These are configured by your system...

Page 15: ...e menu Exit the menu The menu item Main menu will be available on every submenu How to make best use of your tele phone No doubt you have colleagues or outside business associates to whom you make frequent calls You can save a great deal of time and effort by storing these numbers on keys Storing a speed dialing number on a key Æ page 56 All too often the number you have dialed is busy But afterwa...

Page 16: ...y The lamp lights up You are in speakerphone mode Note optiPoint 500 economy basic does not have a microphone J or K Increase or decrease the volume Keep pressing the keys until the desired volume level is set Ending the call Press the key The lamp goes out Notes for speakerphone mode Tell the called party that you are using speaker phone The speakerphone conversing equipment works best at low vol...

Page 17: ...activate Press the key The lamp lights up To deactivate Press the key The lamp goes out Switching to speakerphone This function is not available with the optiPoint 500 economy basic Precondition You are making a call with the handset and I Press the speaker key and release then put the hand set down and continue the call Switching to the handset Precondition You are on the phone in speakerphone mo...

Page 18: ...lights up Enter the service code or Select and confirm Select and confirm and or Confirm Answering the waiting call Precondition You are on the phone Call waiting is ac tivated You hear the alerting tone The lamp flashes The caller hears ringing tone as though you were free Press the key You are connected to the second caller The first party is placed on hold Ending the waiting call retrieving the...

Page 19: ...our mailbox if this facility is available Retrieval from mailbox The lamp is lit if there are new entries in the mailbox Press the key The first entry is displayed Keep pressing the mailbox key to see the other messages Meaning of the display Call callback request for example from Mr Jones Answering a callback request The callback request is displayed Select and confirm The user is called Mailbox ...

Page 20: ...ions If call forwarding is active the messaging exten sion is shown on the display Information on call for warding can be found on Æ page 63 Timed reminders Precondition You have saved a timed reminder Æ page 59 When the saved time has been reached The telephone rings C Lift the handset The time of the reminder is displayed I Replace the handset Delete You cannot delete new voice messages that you...

Page 21: ...ud speaker will be changed to a normal call Press the key The lamp lights up Enter the service code or Select and confirm Select and confirm and or Confirm Answering a call on the headset Precondition Your optiPoint 500 basic or standard needs to be equipped with the optiPoint acoustic adapt er The optiPoint 500 advance already has a headset connection The headset is connected The headset key has ...

Page 22: ...l HiPath 4000 users in your system Press the key The lamp lights up Enter the service code or Select and confirm Select and confirm The display indicates whether the do not disturb facility has been activated or deactivated and or Confirm program service Feature settings Do not disturb Activate Deactivate If do not disturb is active you hear an alerting tone when you lift the handset Do not distur...

Page 23: ...gistered during the call or for up to 30 seconds after the call Do not replace the handset Press the key The lamp lights up A Enter the service code or Select and confirm Select and confirm program service More features Call tracing If malicious call holding was successful your net work carrier will have the saved data Contact your system administrator ...

Page 24: ...does not answer I Replace the handset Dialing with the handset on hook E Internal Enter the number External Enter the access code and the number The called party answers The call is on your speaker C Lift the handset or When handset is on hook speakerphone This function is not availiable for the optiPoint 500 economy basic The called party is busy or does not answer Press the key The lamp goes out...

Page 25: ...olleague via loudspeaker voice calling You can make a direct call to an internal HiPath 4000 or Hicom 300 E H not used in US user via the loudspeak er in his or her telephone With HiPath 4000 you can use the functions under HiPath 4000 as an intercom munication system Æ page 85 Precondition Your telephone has a voice calling key Press the key E Enter the number Wait for voice calling tone C Lift t...

Page 26: ...p lights up A Enter the service code or Select and confirm Select and confirm You can now enter commands with keys 0 to 9 the star key and the pound key This feature is not applicable for UK and other countries using tone dialing default program service More features DTMF suffix dialing DTMF mode is deactivated as soon as the con nection is cleared down The DTMF suffix dialing display may appear a...

Page 27: ... to the second party Release the second call return to the first call Confirm Alternating between two calls toggling Precondition You have either made a second call see above or taken a waiting call Æ page 18 during a call in progress To switch to the waiting party Select and confirm Select and confirm used in US Release the present call return to the other call Select and confirm Setting up a con...

Page 28: ...rm E Call the second user Announce that a conference is to be set up Confirm An alerting tone indicates that all three users have been interconnected to form a conference circuit If the second party does not answer Confirm Expanding the conference to include up to eight members Precondition You have already set up an add on three way conference Select and confirm E Call the new user Announce that ...

Page 29: ...consecu tive number on the display The conference leader al ways has the number 1 Disconnecting a user from the conference ïA Enter the consecutive number of the conference mem ber The number and possibly also the name of the confer ee is displayed Confirm Handing over conference leadership ïA Enter the consecutive number of the conference mem ber The number and possibly also the name of the mem b...

Page 30: ...tions of your con ference The following functions are supported for all conference members except members of an included conference with a system telephone Setting up a conference when calling a user or re ceiving a call or making a consultation call or receiv ing a second call Accepting a waiting call and including the caller in the conference Toggling between the conference and a consulta tion c...

Page 31: ...ng up a conference from a consultation call You are connected to one user and call a second user Confirm E Call the second user The second user answers you an nounce the conference Select and confirm You will receive the message 1 is your position Setting up a conference from a waiting call You are connected to one user and receive another call An alerting tone is audible The lamp flashes Press th...

Page 32: ... Call the new user Announce the conference Confirm The user is added to the conference If the new user does not answer Confirm Expanding the conference from a consultation call You wish to make a consultation call during the confer ence Select and confirm The conference is placed on hold E Call a user Make the consultation call Select and confirm to add the user from the consulta tion call to the ...

Page 33: ...ting call and return to the conference Transferring the conference Any member can transfer the conference to a nonmem ber called using the consultation or expand conference functions The new user is not yet a member of the con ference The conference cannot be transferred to a call er whose call is answered by a member using the Call Waiting function You are taking part in a conference Select and c...

Page 34: ...e call continues as a two party call Disconnecting the last member added You wish to disconnect the last member added to the conference Select and confirm The last member added is discon nected If there were only three members the confer ence is now ended Putting the conference on hold If line keys are installed Æ page 91 you can put the conference on hold and make a call on another line Press lin...

Page 35: ...and confirm E Call the other party and inform him or her that the wait ing user wishes to be put through I Replace the handset The two users are connected to each other Extending the call without prior announcement Select and confirm E Enter the number of the desired party I Replace the handset Consultation Start transfer Start transfer If a connection is not set up between the other two parties w...

Page 36: ...display Press the flashing key to accept the waiting call The lamp is on Toggling You are connected to two users One user is waiting The switchover lamp is on Press the key to switch over to the other user The first user waits Consultation You call a second user The second user does not an swer Press the key to return to the waiting user or the waiting conference Group call You are connected to a ...

Page 37: ... indication beforehand The display can be assigned for terminal devices with or without line keys C During a waiting call or consultation Display the current subscriber Press key Briefly Information about the waiting subscriber The display for the current subscriber then reappears Re indication mode cannot be obtained While you are parking a call group parking During camp on While you are in a con...

Page 38: ...tion call The call is a conference call Parkingacallautomaticallyandtaking it at a later date You can automatically park a call to your telephone in a free parking position and take it at your telephone or an other telephone Parking Press key must be installed The first free parking position number is seized and in dicated in the display The call is parked I Replace the handset Taking a parked cal...

Page 39: ... the system code for system parking if you have any problems ask your system administrator 9 B Enter and note a parking position number 0 to 9 The call has been parked I Replace the handset Parking via a repertory key The system code for system parking a parking num ber or only the system code for system parking is pro grammed on a repertory key Æ page 58 Confirm Press programmed repertory key or ...

Page 40: ...trator 9 B Enter the parking position number 0 to 9 you have not ed and continue the call Via the repertory key C Lift the handset or use the speakerphone function Press the repertory key programmed with the system code parking position number and continue call or Press the repertory key programmed with the system code 9 B Enter the parking position number 0 to 9 you have not ed and continue call ...

Page 41: ...matic parking If all the parking positions are occupied a display mes sage indicating that all the parking positions are occu pied is output as is a continuous tone Confirm and continue the call or I Replace the handset The held call is recalled Manual parking If the parking position you want is occupied a display message and the busy tone are output Confirm and continue the call or I Replace the ...

Page 42: ...al order Each call is assigned a time stamp The display begins with the most recent unanswered entry in the log If several calls are received from the same user a new entry is not made for each call instead the time stamp is updated for this caller Viewing the call log Precondition Your system administrator has config ured a call log for your telephone Press the key The lamp lights up A Enter the ...

Page 43: ...aling a number from the call log Precondition You view the call log the desired call is displayed Select and confirm The user is called Deleting an entry from the call log Precondition You view the call log the desired call is displayed Select and confirm Saved number redial If your telephone is configured for this type of redialing you can save a number and then dial it later Æ page 57 You can re...

Page 44: ...edial if necessary ask your system administrator The other party answers C Lift the handset or With the handset on hook speakerphone Dialing with repertory keys Precondition You have saved a number on a repertory dialing key Æ page 56 Press the key with the saved number If the number is on the second level press the shift key beforehand The other party answers C Lift the handset or With the handse...

Page 45: ...erphone Dialing with system speed dialing numbers You will be supplied with a copy of the system central speed dialing directory by your system administrator for example or you will find it in the inhouse telephone directory or on your PC After selecting a speed dialing number which is the saved system prefix of another telecommunications system you can immediately suffix dial the station number y...

Page 46: ...ey The lamp lights up E Enter a service code between 61 for project number 1 and 65 for project number 5 E Enter the PIN or Press the key The lamp lights up Select and confirm Confirm or possibly Select and confirm PIN2 PIN5 and E Enter the external number Make your call in the usual way Æ page 24 program service program service PIN COS PIN 1 Project call mode is subject to a time limit It is deac...

Page 47: ...play shows either the duration of the call or the cost of the call The display can be switched off The call duration is shown in the first line display on the right with format HH MM SS The display appears ten seconds after the call has begun The cost display feature must be applied for from the network operator and configured by your system ad ministrator ...

Page 48: ... Storing a callback request Precondition The internal called party is busy or there is no answer Confirm or Select and confirm if the other party has programmed call forwarding you will be called back from the call forwarding destination Answering a callback request Precondition A callback request has been saved The telephone rings The Cancel Callback message in forms you that this is a callback C...

Page 49: ...g on a colleague s call Precondition The internal party whom you have called is busy You need to contact this person urgently Select confirm and wait briefly Your colleague hears the call waiting tone The call pick up key flashes on his or her telephone If his or her tele phone has a display your name and or number is indi cated Display callback Next callback Delete program service Camp on To camp...

Page 50: ... you have called is busy You need to contact this colleague urgently Select and confirm Both the colleague and the other party hear an alerting tone You can speak immediately Override To override you must have the appropriate class of service Override is not possible if the called party is pro tected by the Privacy function ...

Page 51: ... Confirm J or K To increase decrease the volume keep pressing the keys until the desired volume level has been reached Save Adjusting the ringer pitch J or K Press one of the keys when the telephone is idle Select and confirm J or K Changing the pitch keep pressing the keys until the de sired pitch has been reached Save Ringer volume Ringer pitch ...

Page 52: ...en the telephone is idle Select and confirm Select and confirm used in US J or K Select the type of room acoustics Keep pressing the keys until the required setting is displayed Save Setting the volume of the alerting tone You hear the alerting tone for example when you re ceive a second call during a call in progress or when a call has not been taken by any member of your pickup group J or K Pres...

Page 53: ...he display has four contrast levels that you can set ac cording to your light conditions J or K Press one of the keys while the phone is idle Select and confirm J or K Change the display contrast Press the key repeatedly until the desired level is obtained Save Adjusting the angle of the display By swivelling the display unit you can adjust it so that you can read the displays clearly from your no...

Page 54: ...he service code or Select and confirm Select and confirm and In the case of optiPoint 500 advance optiPoint 500 ba sic optiPoint 500 standard and optiPoint 500 standard SL only US with chip card reader Insert the chip card All lamps light up briefly Input is followed by the display Executed Remove the chip card again program service PIN COS Change COS Insert chip card Chip card reader When the tel...

Page 55: ... different language The period of time for which the other language re mains active depends on the language option that has been configured There are two possibilities Static language option The language remains programmed until you select a different language Temporary language option The language remains programmed until the end of the next call after which the system reverts to the default lang...

Page 56: ...ge 62 Storing a repertory dialing number on a key Press the key The lamp lights up Press the programmable key with appropriate feature To use the second level on the optiPoint 500 key mod ule press the shift key first The current key assignment configuration is displayed Confirm or Select and confirm E Enter the number For external numbers enter the access and then the telephone number Confirm or ...

Page 57: ... has called you and whose number ap peared on your display Press the key Saved is displayed Press the key The lamp goes out or I Replace the handset Storing any number Precondition Your telephone is in the idle state or you are conducting a call and the other party informs you of a number that you would like to save Press the key Press the key Confirm E Enter the number Confirm Saved no redial Spe...

Page 58: ... this number is shown on the display Confirm E Enter the number For external numbers enter the access and then the telephone number Confirm Saving a function on a key Press the key The lamp lights up Enter the service code or Select and confirm and Press the programmable function key Keyset configu ration is displayed Confirm Select and confirm one of the system functions prompted Confirm This can...

Page 59: ...er the time with either 3 or 4 digits as appropriate for example 845 for 8 45 hours or 1500 for 15 00 hours Confirm Cancelling a saved reminder Press the key The lamp lights up Enter the service code or Select and confirm A saved timed reminder is dis played Confirm if you have saved several timed reminders Keys that have been preprogrammed by your sys tem administrator cannot be changed Then Re t...

Page 60: ...Step by Step Storing numbers system functions and timed reminders 60 60 60 60 and Select and confirm Press the key The lamp goes out Delete program service ...

Page 61: ... tone or speakerphone function The speakerphone func tion is not available with the optiPoint 500 economy basic Otherwise if necessary for servicing the terminal ID identity of the telephone the software version of the optiPoint 500 telephone the power level of the line Precondition The telephone is in the idle state Press the key The lamp lights up B Enter the service code or Select and confirm a...

Page 62: ...f key assignment are possible Repertory dialing Æ page 56 Direct station selection Æ page 106 and Æ page 108 Function Æ page 58 Precondition The telephone is in the idle state Press the key The lamp lights up Enter the service code or Select and confirm and Press the required key The key assignment is displayed Confirm and then press another key to check the func tion assigned to it or Press the k...

Page 63: ... the service code or Confirm Select and confirm If a destination has been stored for fixed call forwarding the number is displayed and Confirm E Enter the number of the destination Confirm Call forwarding is activated immediately Cancelling a destination Press the key The lamp lights up Enter the service code or Confirm Select and confirm If a destination has been stored for fixed call forwarding ...

Page 64: ...ed that your system is configured for this facility Depending on how forwarding ring no answer transfer of ringing has been programmed calls are rerouted au tomatically if for example they are not answered after several rings or they arrive when you are already en gaged in a call Using variable call forwarding Each time you activate variable call forwarding you specify the destination number to wh...

Page 65: ...confirm and F EE Enter in turn code own number wanted destination number Confirm Call forwarding is activated Deactivating call forwarding Select and confirm when the telephone is in the idle state The variable call forwarding destination is also can celled If you enter a number belonging to a networked Hicom system you must conclude number input with Gï Save program service Destinations Variable ...

Page 66: ...ing for busy and ring no answer Call forwarding is activated when a forwarding destina tion is programmed When the station variable forward ing function is switched off the forwarding destination is automatically deleted When forwarding is activated you can see the following display in the idle menu See Æ page 74 or Æ page 75 to find out how to acti vate de activate call forwarding via codes or an...

Page 67: ...estination previously saved will be overwritten Confirm when the complete number has been entered Activating deactivating station fixed forwarding You can only activate station fixed forwarding if a desti nation number has been programmed Press the key The lamp lights up Confirm Confirm Display shows Station variable forwarding Confirm Display shows Station fixed forwarding If for warding has been...

Page 68: ...Press the key The lamp lights up Deactivating Press the key The lamp goes out Deleting the destination for station fixed forward ing You can delete the destination for station fixed forward ing Press the key The lamp lights up Confirm Confirm Display shows Station variable forwarding Confirm Display shows Station fixed forwarding and the forwarding destination Display fixed forwarding target Selec...

Page 69: ...ng You now program and thus activate forwarding after timeout Sta tion variable forwarding is automatically deactivated and its forwarding destination is deleted Selection of a station variable forwarding type Select the items Destinations and Forwarding in the Service Menu Press the key The lamp lights up Confirm Confirm Station variable forwarding will be offered first Output on first line displ...

Page 70: ...n previously saved will be overwritten Confirm when the complete number has been entered To select a different forwarding type proceed as de scribed on Æ page 69 If station variable forwarding was previously pro grammed and activated it is deactivated and the for warding destination is deleted for exception see Æ page 69 Station fixed forwarding is deactivated Deleting a forwarding destination A s...

Page 71: ...orwarding Confirm Display shows Station fixed forwarding Confirm Display shows Forwarding for internal Open a forwarding type for example Forwarding for in ternal Select and confirm Station variable forwarding is deac tivated and the forwarding destination is deleted Output on first line for example for Forwarding for in ternal To select another station variable forwarding type pro ceed as describ...

Page 72: ...internal and for external Select and confirm while the phone is idle Forwarding is deactivated and the forwarding destination is deleted Activating and deactivating forwarding using features settings If a forwarding destination has been programmed for station fixed forwarding you can use features settings to activate and deactivate the forwarding facility If sta tion variable forwarding is activat...

Page 73: ...s busy when the call is not answered do not disturb Unconditional call forwarding should only be used if the line is for outgoing calls only for example on an eleva tor If you have set up station fixed or station variable call forwarding and if the manually programmed forwarding destinations are not obtainable for example because they are busy then calls are automatically forwarded to the system f...

Page 74: ...ming and activating unconditional variable call forwarding 42 Programming and activating variable call forwarding for internal calls 44 Programming and activating variable call forwarding for external calls 43 Programming and activating variable call forwarding on busy 45 Programming and activating timed variable call forwarding 46 Programming and activating variable call forwarding on busy timed ...

Page 75: ...ate call forwarding C Lift the handset E Enter a code number say 41 ask your system admin istrator I Replace the handset Call forwarding via call forwarding key Call forwarding keys for all call forwarding modes see Table Æ page 74 can also be installed by your system administrator When programming the call forwarding destination enter the destination call number too Programming and activating cal...

Page 76: ...all must be installed Æ page 18 If you have activated call forwarding on busy timed or timed call forwarding on your telephone Æ page 69 you will automatically obtain a camp on busy tone if there is a waiting call and information about the calling party is shown in the display This gives you the opp or tunity to take the call before it is forwarded say you are waiting for an urgent call A calling ...

Page 77: ...ring a destination for another telephone activating call forwarding Press the key The lamp lights up Confirm Select and confirm Select and confirm used in US Confirm E Enter the number of the other telephone Confirm Confirm used in US E Enter the PIN only if your own station does not have the Call forward ing for remote terminal class of service Confirm Confirm used in US E Enter the number of the...

Page 78: ...istrator You can enter your call forwarding codes in the following table E Enter the number of the other terminal Confirm E Enter the PIN only if your own station does not have the Call forward ing for remote terminal class of service Confirm E Enter the number of the destination Confirm Call forwarding is activated program service Destinations Forward station no Forward other example Call forward...

Page 79: ...r the PIN only if your own station does not have the Call forward ing for remote terminal class of service Confirm Confirm used in US To deactivate Confirm or To check Select and confirm Select and confirm used in US program service Feature settings Forward station no Variable call forw Finished Completed Finished Completed Deactivate Interrogate Display Example of display This means calls for sta...

Page 80: ...station does not have the Call forward ing for remote terminal class of service Confirm To deactivate Confirm or To check Select and confirm Example of display Æ page 79 Changing call forwarding for another terminal The procedure is exactly the same as for Save Activate for another telephone Æ page 77 for fax PC or busy Æ page 78 program service Feature settings Forward station no Forward other ex...

Page 81: ...saved at your own tele phone for redialing use repertory dialing keys provided that they are configured in the same positions as your own tele phone enter timed reminders Using an internal PIN you can have your calls diverted to a telephone in the office or department where you will be for a temporary period call forwarding follow me Logging on to a different telephone Identifying yourself with PI...

Page 82: ...ed in US system area within the integrated network E Enter the 2 digit node code for your own HiPath 4000 or Hicom 300 E H not used in US system ask your sys tem administrator EG Enter your own number and press the pound key EG Enter the network wide PIN and press the pound key Dialing after successful identification You hear a dial tone The following appears on the dis play please dial Press the ...

Page 83: ...000 or Hicom 300 E H not used in US system in the integrated network Insert the chip card E Enter the node code for your own HiPath 4000 or Hicom 300 E H not used in US system check with your system administrator EG Enter your own number and press the pound key Deactivating identification at the other telephone If you logged on with a PIN Press the key The lamp lights up Enter the service code or ...

Page 84: ...ter the code for logging off If you are not sure of the code check with your system administrator E Enter PIN Remove the telephone line cord from the jack Reconnecting the telephone at the new station line Insert the telephone line cord in the jack E Enter the code for logging on If you are not sure of the code ask with your system administrator E Enter PIN Enter the code Enter the code If you rel...

Page 85: ...ce calling within a group to a variable destination to a fixed destination Announcement to all members of a line group You can abort voice calling or the announcement by re placing the handset or pressing the line key or by pick ing up the call on hold during consultation For all functions ensure that the voice calling protection for the telephones in question has been de activat Æ page 21 As far ...

Page 86: ...g and E the user s internal call number or Press the voice calling key must be installed and E enter the user s internal call number A connection is immediately made to the destination loudspeaker if there is no busy condition the handset is cradled and voice calling protection has not been activated The calling party receives a confirmation tone when the connection has been set up and he or she c...

Page 87: ...team call speed calling number for team members 0 to 9 or 00 to 99 can also be set up via Voice calling To do this voice calling is initiated from a group telephone Voice calling to a variable destination C Lift the handset or With the handset cradled Handsfree talking you can not use this function with optiPoint 500 economy ba sic E Enter the system code number for voice calling in the group and ...

Page 88: ...dspeaker key or the line key if installed the connection is aborted Voice calling to a fixed destination using repertory key The system code number for voice calling in the group the speed calling code for the group member in ques tion is stored on the repertory key Æ page 58 Press the programmed repertory key A connection is immediately set up to the destination loudspeaker The called party can a...

Page 89: ... the speed dialing code for the group member in ques tion or Press the key for two way voice calling in a group must be installed and E enter the speed dialing code for the group member in question The destination telephone s loudspeaker and micro phone are automatically activated Two way voice calling to a fixed destination on repertory key The system code number for two way voice calling in a gr...

Page 90: ...number of a group member or Press the announcement key must be installed and E enter the internal call number of a group member The loudspeakers of all group telephones are automati cally activated and you will hear a confirmation tone You can now start your announcement End your announcement by replacing the handset or pressing a line key If a group member lifts a handset he or she is connect ed ...

Page 91: ...s how telephones with several line keys are interrelated within a team keyset configuration 3234 is the station number of Mr Jones 3235 the sta tion number of Mr Brown and 3236 the station number of Mr Jackson Calls can be conducted on all three keys on all three telephones The line with the user s own station number is always the primary line Numbers that have been saved on your tele phone can on...

Page 92: ... is shown in the display You can also find out which caller is waiting on a line key that you have previously put on hold or exclusive hold In addition you can see informa tion about the caller on the active line you are currently using The preview key must be configured by your system ad ministrator Precondition You have accepted a call on a line key The lamp on another line key is flashing fast ...

Page 93: ...own The lamp for the rel evant line key flashes rapidly C Lift the handset or Press the key You are in speakerphone mode optiPoint 500 economy basic1 does not have speaker phone Taking calls with priority Your telephone rings ringing signal The caller is dis played for example 3235 Brown The lamp at the rel evant line key flashes rapidly The lamps at other line keys also flash rapidly Press the li...

Page 94: ... ing of the line keys With the Ringer Cutoff key configured To activate ringer cutoff Press the key The lamp lights up The telephone does not ring for incoming calls To deactivate ringer cutoff Press the key The lamp goes out The telephone rings for incoming calls Via the program service key Press the key The lamp lights up Enter the service code or Select and confirm Select and confirm and or Con...

Page 95: ...ou to dial A display such as 3235 active means a line 3235 has been selected automatically The selected key s lamp lights up E Enter the number Dialing with selectable line seizure C Lift the handset or Press the key You are prompted to press a free line key Please select a line Press the free line key The lamp lights up The display briefly indicates the line number and the line status and then re...

Page 96: ...ur system administrator has speci fied that when the user switches between lines the lines are placed on hold automatically and can only be cleared again by replacing the handset or by pressing the Disconnect key Precondition 2 You are connected to various other par ties on two or more lines These can be either calling parties Æ page 93 or called parties Æ page 95 You are conducting a call on line...

Page 97: ...at no one can bridge your call In this case you can allow override but this permission only applies to the call in progress or to the next call You are conducting a call or C Lift the handset With the privacy key configured Press the key Via the program service key Press the key The lamp lights up AA Enter the service code Speaker Line Adding parties is not possible if the Privacy func tion has be...

Page 98: ...call in progress or to your next call You are already engaged in a call on a line or C Lift the handset With the privacy key configured Press the key Via the program service key Press the key The lamp lights up A Enter the service code or Select and confirm Select and confirm Bridging is not possible Terminating a connection on a line key I Replace the handset or Press the key that is lit More fea...

Page 99: ...Retrieving the call Press the flashing line key Continue the call Holding a call on a line key exclusively and retrieving it Precondition You have taken a confidential call on a line key or you are making a consultation call Placing on hold Press the key The lamp lights up or Select and confirm The line key of the call on hold flashes slowly The call can be retrieved only at your telephone and is ...

Page 100: ...onging to this line Storing and activating station variable call forwarding for a line Press the line key for example for line 3235 With the call forwarding key Press the key The lamp lights up Press the key or Via the program service key Press the key The lamp lights up for Hicom 300 E H not used in US Confirm Select and confirm Then in each case E Enter the destination number for call forwarding...

Page 101: ...vated It applies to all line keys associat ed with this line for HiPath 4000 The settings for station fixed forwarding for every line are identical with the call forwarding function described above Therefore for all further steps see Æ page 67 Reactivating station fixed call forwarding for a line without storing a different destination Press the line key for the required line The lamp lights up Wi...

Page 102: ...00 The settings for station fixed forwarding for every line are identical with the call forwarding function described above Therefore for all further steps see Æ page 68 Deactivating call forwarding for a line Precondition The telephone is in the idle state After a line key has been pressed an activated call forwarding function is indicated on the display Only if it is not your primary line Press ...

Page 103: ...Making multiline calls 103 103 103 103 Step by Step Select and confirm Confirm You will find further HiPath 4000 features on Æ page 68 Call forwarding Deactivate ...

Page 104: ...course of a call Press the call pickup key The first party waits while you are connected to the waiting party Æ page 96 Ending the waiting call back to the first Press the key Picking up a specific call You hear another telephone ring and you know its sta tion number or a colleague asks you verbally to pick up a call for a specific telephone If you do not know the number you can have it dis played...

Page 105: ...played Taking a call in a hunt group Calls are distributed to any idle member of a hunt group Your telephone rings C Lift the handset Temporarity removing station from hunt group adding station to hunt group Precondition A hunt group has been configured in the team You can disconnect yourself from the hunt group at any time for example when you leave the office You can rejoin the hunt group as soo...

Page 106: ...e team I Replace the handset Retrieving the call Press the flashing key Continue the call Calling a station directly Precondition DSS keys have been configured at your telephone Æ page 62 The lamp statuses of direct station selection DSS keys The lamp is not lit the user is not making a call or The lamp is lit the user is making a call or The lamp is flashing there is an incoming call for the user...

Page 107: ...all Press the DSS key You are camped on to the other party s call He or she hears a tone the call pickup or connect key flashes at his or her telephone and your name and number are dis played C When the other party answers lift the handset or With the handset on hook you are in speakerphone mode Taking a call for a direct station selection DSS user The called called party is not at his or her norm...

Page 108: ...secretary s telephone and a secretary DSS key on the executive s telephone The meaning of the lamp statuses is the same for both keys Here is an example for the execu tive key on the secretary s telephone The lamp is not lit the executive is not making a call or The lamp is lit the executive is making a call or The lamp is flashing there is an incoming call for the executive the executive has not ...

Page 109: ...When a call is received for the executive the telephone rings in the secretary s office C Lift the handset or Press the key The lamp lights up Speakerphone Taking a call for the executive during a call in progress You are making a call A call is received for the executive Ask the other party to wait then press the flashing key Answer the call Terminating the call returning to the first call Press ...

Page 110: ...hen the secretary s office is unattended calls for the executive can be forwarded immediately to the execu tive s telephone The forwarding function can be activat ed on the secretary s telephone and at the executive s telephone To activate Press the key The lamp lights up To deactivate Press the key The lamp goes out Taking a call on the executive s telephone A call for the executive is not answer...

Page 111: ... 3 Using second telephone for executive Precondition A second telephone has been config ured for the executive The executive s first and second telephones each have a call park key Parking a call at the first telephone Press the key The lamp lights up Retrieving a call at the second telephone C Lift the handset Press the flashing key Executive 3 Call pickup is also possible during a call in progre...

Page 112: ... calls are to be received in the secretary s office while you are conducting a call If you are making a call and at the same time expecting an important call it is advisable to activate the call waiting function for example Press the key The lamp lights up Enter the service code or Select and confirm Confirm and or Confirm program service Feature settings Camp on Activate Deactivate ...

Page 113: ...one by lifting the handset and entering the call signal code number Calling a messenger You can call a messenger at the push of a Messenger key if the appropriate function has been configured on the executive telephone The procedure is the same as described in the section Storing a repertory dialling number on a key Æ page 56 in this case for a mes senger Designating a deputy for the secretary The...

Page 114: ... page 114 You can label your keypads for each PC with a computer via the Internet You will find the Online Key Labeling Tool along with the user interface under http www hipath com Æ Downloads Æ Software Special labeling sheets that can be ordered are available with the cor responding labeling strips for this procedure Labeling sheets can be ordered by the article number from Siemens Sales Organis...

Page 115: ...and on CD ROM ask your system administrator in HTML and PDF format The CD ROM 7 languages or a printout of this user manual can be or dered via the article number from Siemens Sales Organisation at the fol lowing Internet address http www click4business supplies de CD ROM article number P31003 H1012 C130 6Z19 Article number of this user manual A31003 H8400 B307 3 7619 To view and print the operati...

Page 116: ...s do not disturb on a door for example optiPoint analog adapter For connecting an additional analog telephone fax machine or a PC with a modem optiPoint ISDN adapter For connecting an ISDN device such as an ISDN fax machine a video unit or a PC with an S0 interface optiPoint phone adapter For connecting a second system telephone The second system telephone can be called via its own telephone numbe...

Page 117: ... 500 eco and a USB cable The CallBridge TU TAPI driver software1 available from Siemens enables use of numerous market telephone applications on your PC The USB adapted TAPI driver software can be downloaded from the Internet at no charge The Internet adress is http www hipath com Downloads Software 1 CallBridge TU TAPI driver software is only supported in the US on the HiPath 4000 systems ...

Page 118: ...sive cleaning powder Troubleshooting There is no response after a key has been pressed Check whether the key has become stuck No ringing tone when an incoming call is received Check whether you have activated the Do Not Disturb function Æ page 22 If you have cancel this function to receive calls again You cannot dial a number Check whether you have locked the telephone Æ page 54 If you have unlock...

Page 119: ...n try again later Possible cause a The function is not available at this time b The number you dialed does not exist Possible response a Wait and then try again later b Enter the number correctly or call the attendant or or Possible cause Speed dialing number does not exist timed reminder entered incorrectly barred or inadmissible input pre condition not met for example attempt to toggle with out ...

Page 120: ...thorization to activate this function b Enter the PIN correctly Possible cause Number not entered completely star or pound key not pressed Possible response Enter the number or code correctly or as instructed Possible cause Data transmission in progress Possible response Wait and then try again later Who to contact if a problem occurs Contact your system administrator for problems lasting longer t...

Page 121: ...6 Deputy secretary s office 113 Do not disturb facility 22 DSS keys team 106 E Executive secretary functions 108 Extending a call 35 F Fixed call forwarding 63 101 Forwarding calls 63 for lines 100 H Headset 116 HTML format 115 Hunt group 105 I Identification at another telephone Deactivating 83 With chip card 83 Individual speed dialing numbers saving 58 Intercommunication system 85 ISDN adapter ...

Page 122: ...ber redial 43 Second call 18 Second call executive 112 Second handset 116 Second telephone executive 111 Selection with keys 13 Service Menu 13 Speaker 16 Speakerphone 16 switching to 17 Speakerphone function 52 Speakerphone mode 16 station speed dialing numbers 58 System call forwarding 73 System parking 40 System wide parking 38 System wide voice calling 86 T Taking over a call executive secreta...

Page 123: ...en the handset and speakerphone during a call From handset to speakerphone hold down W From speakerphone to handset Q Information during a call in progress consultation second party S To terminate Alternating between parties toggling Extending a call With prior announcement S announce call W Without prior announcement S W Redial program service Redial New entry Save Redial Last no redial Speaker C...

Page 124: ...off on again to make a call S PIN Saving changing a number on a key for repertory dialing S desti nation Saving a timed reminder S time with 3 or 4 digits Start conference Conference Add on to conference Variable call forw Save program service Destinations Call log Incoming calls Outgoing calls program service Output program service Destinations Speed dialing New entry Save program service Use spe...

Page 125: ...ove add 5 Call forwarding on off 6 Forwarding for number enquire off 7 Ringer cutoff off on 1 Own voice mailbox 2 Remote voice mailbox 1 PIN 1 option network wide 2 PIN 2 3 PIN 3 4 PIN 4 5 PIN 5 6 PIN off 7 Changing class of service 1 DTMF suffix dialing on 2 Display suppression on 3 Display suppression off 4 Malicious call holding 5 Using paging facility 6 Show used line 7 Privacy on 8 Privacy of...

Page 126: ...rb on off 3 Stop voice calling on off 4 Hunt group remove add 5 Call forwarding on off 6 Forwarding for number enquire off 7 Ringer cutoff off on 1 Own voice mailbox 2 Remote voice mailbox 1 PIN 1 option network wide 2 PIN 2 3 PIN 3 4 PIN 4 5 PIN 5 6 PIN off 7 Changing class of service 1 DTMF suffix dialing on 2 Display suppression on 3 Display suppression off 4 Malicious call holding 5 Using pagi...

Page 127: ...ht of modification reserved 43 643360 7330 63 060 94 1P A31003 H8400 B307 3 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist i...

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