218
Service (Customer Care)
Gigaset S675/S685 IP / GBR / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 5/18/09
Ve
rs
ion 8,
03
.09
.200
8
The other party cannot hear you.
You have pressed the
u
key (INT) or the display key
§Mute§
. The handset is "muted".
¥
Re-activating the microphone (
£
When making calls from the fixed line network, the caller's phone number is not
displayed although CLIP
is set.
Calling Line Identification is not enabled.
¥
The
caller
should ask his network provider to enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user guide if necessary.
You cannot connect to the router and the phone is assigned a static IP address.
¥
Check on the router whether the IP address is already being used by another device
in the LAN or belongs to the block of IP addresses that is reserved on the router for
dynamic address assignment.
¥
If necessary, change the phone's IP address (
You have made a call via VoIP but cannot hear the other caller.
Your phone is connected to a router with NAT/firewall.
¥
Your STUN server (
) settings are
incomplete or incorrect. Check the settings.
No outbound proxy is entered or the outbound proxy mode
Never
is activated
) and your phone is connected to a router with symmetric NAT or a
blocking firewall.
¥
Port forwarding is activated on your router, but no permanent IP address has been
assigned to your phone.
You cannot make calls via VoIP.
Server not accessible
is displayed.
¥
First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
If the message continues to be displayed, proceed as follows:
¥
Check whether your phone's Ethernet cable is correctly connected to the router.
¥
Check your router's cable connection to the Internet.
¥
Check whether the phone is connected to the LAN. Send a ping command, e.g. from
your PC, to the phone (ping
s
<local IP address of the phone>). It may be that no IP
address could be assigned to the phone or a permanently set IP address is already
assigned to another LAN subscriber. Check the settings on the router, you may have
to activate the DHCP server.
You cannot make calls via VoIP.
Either
Provider registration failed
or
Registration failed
is
shown.
¥
First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
The message may still be displayed for the following reasons:
1. The personal VoIP access data (
Username
,
User Name
and
Authent. Password
) you have
entered may be incomplete or wrong.
¥
Check your input. Particularly check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect
server address).
¥
Start the Web configurator and check the settings.
