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Product Version 1.0 | Revision A | Released 2022-4-21
TROUBLESHOOTING
PROBLEM
POTENTIAL CAUSE(S)
REMEDIES
Fixture does not respond or appears
to be off.
No power to the fixture.
Confirm that the power is switched on, confirm that
the cables are plugged in.
Main fuse is blown.
Contact your local SGM dealer or support@sgmlight.
Fixture suddenly turned off.
Power was turned off.
Check the power supply, switches and breakers.
Fixture suddenly stopped respond
-
ing.
The DMX console was disconnected/tam
-
pered with.
Inspect the DMX console and connections.
DMX cables was disconnected.
Inspect DMX cables.
Fixture operates irregularly / abnor
-
mal.
DMX cable polarization is inverted (pin 2 + 3). Reverse the polarity.
DMX link is not terminated.
Install a XLR 120ohm DMX termination at the end of
the DMX link.
Corrupted DMX cable.
Replace or repair defective cables and/or connec
-
tions.
The fixture operates an internal program.
Enter in the meny and go to → MANUAL → STOP
PROGRAM.
A corrupted fixture generates noise/disrup
-
tions on the DMX link.
Track and isolate the corrupted fixture.
Color is uneven in low output
The minimum values is out of calibration.
Contact your local SGM dealer or support@sgmlight.
The SGM Calibration Data set has been lost