Troubleshooting
10.8
Reporting a problem with your
eBee RTK
If there is a problem with your
eBee RTK
, whether it is a software malfunction,
damaged airframe or any other problem, we recommend the following actions:
1. If there is an error message displayed in
eMotion
, begin by checking section
‘Troubleshooting’ on page 157 to see if there is a solution to the particular
message.
2. Check our Knowledge Base, part of my.senseFly⁶⁶, to see if there is a solu-
tion to your problem.
3. If you have still not found a solution, contact your
eBee RTK
reseller. Please
include the following information with your inquiry:
•
The serial number of your drone, in the format EB-XX-XXX. You can
find this number inside the battery enclosure.
•
A short description of the problem.
•
The Drone Flight Log file of the flight that had a problem⁶⁷.
•
The eMotion Flight Log file of the flight that had a problem. You can
find this file in the
eMotion/logs/
directory which is created in
My
Documents
on Windows.
•
Photos or video of the
eBee RTK
airframe, if required.
Note:
In order to provide support, senseFly may request the flight
log files for inspection.
⁶⁶ http://my.sensefly.com
⁶⁷ see section ‘Importing images and flight data’ on page 61 for information on retrieving this file from
the
eBee RTK
181
Summary of Contents for EBEE RTK
Page 1: ...Extended User Manual eBee RTK Revision 3 December 2014 Copyright 2010 2015 senseFly Ltd ...
Page 14: ......
Page 71: ...Part II Advanced functionalities ...
Page 147: ...Part III Maintenance Repair and Troubleshooting ...
Page 182: ......
Page 183: ...Part IV Specifications ...