SD-EN-030 37 / 40 V1.0
7.
Troubleshooting
Always ensure that the G265 transceiver is connected correctly with other devices in the
system and the IP Switch/CAT meets the minimum requirement. (1G/CAT6)
7.1.
Device missing in the G265 UMPlatform/Designer Software
1.
Check if all the devices are powered on.
2.
Check if the switch of each device is on the correct side.
3.
Check if all the devices are connected to the same network.
4.
Reset and then restart all the devices.
7.2.
Outputs showed unauthorised in the G265 Designer Software
1.
Check if the custom ID and IP are entered correctly.
2.
Check if the protocol version of the transceiver
is set on ‘
scode
’ using the
G265 UMPlatform.
3.
Restart all the devices.
4.
If the custom ID is lost, re-download the software from our website.
7.3.
Upload failed in the G265 Designer Software
1.
Check if all the devices are correctly connected using the G265 UMPlatform and the G265
Designer Software.
7.4.
G265 Client connection failed (Download resource failed, please reload.)
1.
Check if all the devices are correctly connected using the G265 UMPlatform and the G265
Designer Software.
2.
Check if the username, password and IP address are correct.
3.
Ensure that there is at least one output panel being set up in the G265 Designer Software.
7.5.
No preview for input signals in the G265 Client
1.
Open the G265 Designer Software and check if there is any other IP address displayed in the login
dialog box except the Ethernet connection. If so, disable such connections and restart the G265
Client.
2.
Preview is only avilable for input sources from G265 encoders. Any 3
rd
party RTSP IP source will
not have preview.
7.6.
Unable to send out commands to a 3
rd
party device
1.
Ensure that the 3
rd
party device is connected into the same network as the G265 system.
