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Samsung XPRESS M301 SERIES, User Manual

The Samsung XPRESS M301 SERIES is a high-quality printer that delivers professional-looking prints with ease. For complete guidance on setup, troubleshooting, and maximizing its features, refer to the User Manual. Download the comprehensive manual for free at manualshive.com, your go-to destination for hassle-free manual downloads.

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Printing problems

194

5.  Troubleshooting

Before printing, the 
machine emits vapor near 
the output tray.

Using damp paper can cause vapor during 
printing.

This is not a problem. Just keep printing.

The machine does not 
print custom-sized paper, 
such as billing paper.

Paper size and paper size setting do not match.

Set the correct paper size in the 

Custom

 in 

Paper

 tab in 

Printing Preferences

.

The printed billing paper 
is curled.

The paper type setting does not match.

Change the printer option and try again. Go to 

Printing Preferences

, click 

Paper

 tab, 

and set type to

 Thick

.

Condition

Possible cause

Suggested solutions

Summary of Contents for XPRESS M301 SERIES

Page 1: ...cerning the installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...25 Media and tray 26 Basic printing 38 3 Maintenance Ordering supplies and accessories 44 Available supplies 45 Available maintenance parts 46 Storing the toner cartridge 47 Redistributing toner 48 Replacing the toner cartridge 50 Replacing the imaging unit 52 Cleaning the machine 54 Tips for moving storing your machine 59 4 Troubleshooting Tips for avoiding paper jams 61 Clearing paper jams 62 Un...

Page 3: ...o know before using the machine Key benefits 4 Features by model 6 Useful to know 8 About this user guide 9 Safety information 10 Machine overview 16 Control panel overview 19 Turning on the machine 20 Installing the driver locally 21 Reinstalling the driver 23 ...

Page 4: ...re on page 130 You can print on the go from your smartphone or computer using Samsung Cloud Print apps see Samsung Cloud Print on page 142 You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 144 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy ...

Page 5: ...on page 149 You can print in various operating systems see System requirements on page 79 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the access point a wireless router Using the USB cable or a ...

Page 6: ...ced Settings Samsung Printer Center Samsung Printer Status Samsung Easy Document Creator Easy Capture Manager Samsung Eco Driver Packb Samsung Stylish Driver Packc SyncThru Web Service a Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whether your computer s OS support the software b To use the Easy E...

Page 7: ...ng Wi Fi Protected Setup WPS Double sided printing AirPrint Google Cloud Print Samsung Cloud Print Mopria a Depending on your country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine Features M301xND series M301xDW series ...

Page 8: ...heck the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the LED on page 70 A paper jam has occurred Open and close the front cover see Machine overview on page 16 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 62 Printouts are blurry The toner level might be low or uneven Shake t...

Page 9: ... its options or model you purchased The screenshots in this user guide may differ from your machine depending on the machine s firmware driver version The procedures in this user guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to printer or ...

Page 10: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 11: ...tric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can ...

Page 12: ...g temperature or has recently been moved from a location below freezing temperature Doing so may damage the machine Only operate the machine when the internal temperature of the machine is within the operating temperature and humidity specifications Otherwise quality problems can occur and cause damage to the machine see General specifications on page 74 Before moving the machine turn the power of...

Page 13: ...lied with your machine for safe operation If you are using a cord which is longer than 2 meters 6 feet with a 110V machine then the gauge should be 16 AWG or larger Otherwise it can cause damage to the machine and could result in electric shock or fire Do not put a cover over the machine or place it in an airtight location such as a closet If the machine is not well ventilated this could result in...

Page 14: ...overs or guards that are fastened with screws Fuser units should only be repaired by a certified service technician Repair by non certified technicians could result in fire or electric shock The machine should only be repaired by a Samsung service technician Do not disassemble the toner cartridge Toner dust can be dangerous if inhaled or ingested Do not burn any of the consumables such as toner ca...

Page 15: ...aste toner bottle do not reuse it after emptying the bottle If you do not follow the instructions above it may cause machine malfunction and environmental pollution The warranty does not cover damages caused by a user s carelessness When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water When changing the toner cartridge or removing jammed p...

Page 16: ...omponents may change depending on the configuration Machine Power cord Software CDa a The software CD contains the printer drivers user guide and software applications Quick installation guide Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 17: ...able depending on model or country 1 Output tray 2 Control panel 3 Front cover 4 Paper level indicator 5 Push release of manual feeder tray 6 Tray 1 7 Manual feeder 2 3 4 6 7 10 12 13 11 1 5 8 9 8 NFC Near Field Communication taga 9 Push release of front cover 10 Paper width guides on a manual feeder 11 Output support 12 Toner cartridge 13 Imaging unit a M301xDW only ...

Page 18: ...n 11 Rear view This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country 1 Network port 2 USB port 3 Power receptacle 4 Rear cover 4 1 2 3 ...

Page 19: ...thout a computer see Wireless network setup on page 115 4 Cancel Stops an operation at any time and there are more functions Cancels the current job Prints demo page Press and hold this button for about 2 seconds until the status LED blinks slowly and release Supplies Info Usage Counter Press and hold this button for about 6 seconds and release Prints configuration reports network configuration re...

Page 20: ...ntrol panel If you want to turn the power off press the Power Wakeup on the control panel Some parts inside of the machine may be hot when power is on or after printing Be careful not to burn yourself when working inside the machine Do not disassemble the machine when it is turned on or plugged in Doing so may give you an electric shock If you turn the machine off directly using the power switch i...

Page 21: ...computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the...

Page 22: ... Microsoft account to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product Support or downloads If you want to i...

Page 23: ...rom the Start icon select All apps Search type in Programs and Features 2 Right click the driver you want to uninstall and select Uninstall 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 21 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your com...

Page 24: ...up After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Printing a demo page 25 Media and tray 26 Basic printing 38 ...

Page 25: ... make sure that the machine is operating correctly To print a demo page In ready mode press and hold Cancel button for about 2 seconds until the status LED blinks and release For a model with an Configuration sheet button press the button to print a demo page ...

Page 26: ...er than others and produce sharper more vibrant images Surface smoothness The smoothness of the print media affects how crisp the printing looks on the paper Some print media may meet all of the guidelines in this user guide and still not produce satisfactory results This may be the result of the sheets characteristics improper handling unacceptable temperature and humidity levels or other variabl...

Page 27: ... to adjust the paper guides If you do not adjust the guide it may cause paper registration image skew or jamming of the paper Paper quantity indicator shows the amount of paper in the tray 1 Full 2 Empty 1 Tray extension guide 2 Paper length guide 3 Paper width guide 3 1 2 1 2 ...

Page 28: ...ng paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam 1 Pull out the paper tray 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size see Tray overview on page 27 Power voltage Available paper 110V Letter Legal US Folio Oficio 220V A4...

Page 29: ...ngth guide Do not push the paper width guide too far causing the media to warp If you do not adjust the paper width guide it may cause paper jams Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled 5 Insert the tray back into the machine 6 When you print a document set the paper type and size for the tray see Print media specifications on page 76 1 2 3...

Page 30: ...d be loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 76 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guideline...

Page 31: ...Media and tray 31 2 Basic Setup ...

Page 32: ...ne is connected to the network you can set the machine s setting from SyncThru Web Service Settings tab Machine Settings see Using SyncThru Web Service on page 170 When using special media we recommend you feed one sheet at a time see Print media specifications on page 76 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear...

Page 33: ...hould not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both e...

Page 34: ... prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are being printed out Recommended media Transparency for a color laser printer by Xerox such as 3R 91331 A4 3R 2780 Letter Labels To avoid dam...

Page 35: ...posed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once The adhesive backing is designed for only a single pass through the machine Do not use labels that are separating from the backing sheet or are wrinkl...

Page 36: ...ading paper in the paper tray set the paper size and type using the display screen For computer printing select the paper size and type in the application program you use on your computer The paper setting in the machine and driver should match to print without a paper mismatch error You change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru Web Service I...

Page 37: ...of the output tray may become hot if you print a large number of pages at once Make sure that you do not allow children near it Open the output support before printing The printed pages stack on the output support and the output support will help the printed pages to align ...

Page 38: ...ces window may differ depending on your operating system or the application you are using 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Prefer...

Page 39: ...ences window that appears in this user guide may differ depending on the machine in use However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environ...

Page 40: ...evice Options and then select Stylish User Interface see Using Samsung Printer Center on page 174 Using a favorite setting The Favorites option which is visible on each preferences tab except for the Favorites and Samsung tab allows you to save the current preferences for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item ...

Page 41: ...change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru Web Service If you machine is connected to the local you can set the machine s setting from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager on page 177 If your machine is connected to the network you can set the machine s setting from SyncThru Web S...

Page 42: ... calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refer to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refers to the average pri...

Page 43: ...arts available for your machine Ordering supplies and accessories 44 Available supplies 45 Available maintenance parts 46 Storing the toner cartridge 47 Redistributing toner 48 Replacing the toner cartridge 50 Replacing the imaging unit 52 Cleaning the machine 54 Tips for moving storing your machine 59 ...

Page 44: ...ist of available supplies and maintenance parts see Available supplies on page 45 To order Samsung authorized consumables option and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 45: ...rtridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Average yielda a Declared yield value in accordance with ISO IEC 19752 The number of pages may be affected by operating environment printing ...

Page 46: ... model Replacing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or on the UI User Interface if your machine supports a display screen The repl...

Page 47: ...dity range less than 20 and greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long period of time An environment where corrosive gases are present An environment with salty air 1 Handling instructions Do not touch the surface of the photoconductive drum in the cartridge Do not expose the cartridge to unnecessary vi...

Page 48: ...In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the front cover close the output support first To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid ...

Page 49: ...Redistributing toner 49 3 Maintenance ...

Page 50: ...se the output support first Shake the toner cartridge thoroughly side to side it will increase the initial print quality To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Do not use sharp objects such...

Page 51: ...Replacing the toner cartridge 51 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing ...

Page 52: ... indicating the imaging unit needs to be replaced Otherwise the machine will stop printing Do not use sharp objects such as a knife or scissors to open the imaging unit package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric ...

Page 53: ...Replacing the imaging unit 53 3 Maintenance 1 2 1 2 ...

Page 54: ...or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the ...

Page 55: ...Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean th...

Page 56: ...Cleaning the machine 56 3 Maintenance 1 2 2 1 1 2 2 1 ...

Page 57: ...leaning the pickup roller Use a dry lint free cloth to clean the machine Turn the machine off and unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine ...

Page 58: ...Cleaning the machine 58 3 Maintenance 1 2 1 2 ...

Page 59: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 60: ...apter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Advanced Guide see Troubleshooting on page 188 If you cannot find a solution in the User s Guide or the problem persists call for service ...

Page 61: ...ned correctly see Tray overview on page 27 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix papers type in a tray Use only recommended print media see Print media specif...

Page 62: ...62 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 ...

Page 63: ...Clearing paper jams 63 4 Troubleshooting 2 In the manual feeder ...

Page 64: ...de the machine The Fuser area is HOT please wait until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine Before opening the front cover close the output support first ...

Page 65: ...Clearing paper jams 65 4 Troubleshooting 1 2 1 2 2 1 ...

Page 66: ...Clearing paper jams 66 4 Troubleshooting 4 In the exit area ...

Page 67: ...Clearing paper jams 67 4 Troubleshooting If you do not see the paper in this area stop and go to next step 2 1 1 1 1 2 ...

Page 68: ...Clearing paper jams 68 4 Troubleshooting 5 In the duplex area ...

Page 69: ...Clearing paper jams 69 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 ...

Page 70: ...Control panel overview on page 19 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 188 You also can resolve the error with the guideline from the computers Samsung Printer Status program window see Using Samsung Printer Status on page 180 If the problem persists call a service representative ...

Page 71: ...ray The machine has stopped due to a major error Reboot the power and try the printing job again If the problem persists please call for service An imaging unit has almost reached its estimated cartridge lifea It is recommended to replace the imaging unit see Replacing the imaging unit on page 52 a When the imaging unit has reached its end of life the machine will stop printing In this case you ca...

Page 72: ...h indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when orange LED is on and the printer stops printing Off All toner cartridges are at normal capacity WPS LED b b Wireless model only see Featur...

Page 73: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 74 Regulatory information 83 Copyright 93 ...

Page 74: ...ung com Items Description Dimensiona Width x Depth x Height 368 x 334 5 x 202 mm 14 49 x 13 17 x 7 95 inches Weight Machine with consumables 7 37 kg 16 25 lbs Noise Levelb c Ready mode Less than 26 dB A Print mode Less than 50 dB A Temperature Operation 10 to 30 C Storage packed 20 to 40 C Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingd 110 volt models AC 110 127 V 220 volt...

Page 75: ...ted basic machine installation A4 paper simplex printing c China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice d See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine e The power consumption may be affected by the machine s status setting conditions operat...

Page 76: ...f 80 g m2 21 lbs bond 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 14...

Page 77: ... 105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 60 to 70 g m2 16 to 19 lbs bond Transparency Letter A4 Refer to the Plain paper section Not available in tray 138 to 146 g m2 3...

Page 78: ...hes 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeder c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness d The paper types available in the manual feeder Plan Thick Thicker ...

Page 79: ...el Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Window...

Page 80: ...rocessors 2 GB 4 GB Items Requirements Operating system Red Hat Enterprise Linux 5 6 7 Fedora 13 14 15 16 17 18 19 20 21 22 openSUSE 11 3 11 4 12 1 12 2 12 3 13 1 13 2 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 13 10 14 04 14 10 SUSE Linux Enterprise Desktop 11 12 Debian 6 7 8 Mint 13 14 15 16 17 CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 81: ...cations 81 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up to 100 MB ...

Page 82: ...Na a M301xDW only Network operating system Windows XP Service Pack 3 Windows Server 2003 Windows Vista Windows 7 8 Windows Server 2008 R2 Windows 10 and Windows Server 2016 Various Linux OS Mac OS X 10 6 10 11 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wirel...

Page 83: ...ments of IEC 60825 1 2007 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam...

Page 84: ...p the product in a place with good ventilation This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http...

Page 85: ...on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promot...

Page 86: ...interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or experienced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsib...

Page 87: ...s device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received includin...

Page 88: ...ge or examine the fuse you must re fit the correct 13 amp fuse You then need to replace the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you purchased the machine The 13 amp plug is the most widely used type in the UK and should be suitable However some buildings mainly old ones do not have normal 13 amp plug sockets You n...

Page 89: ...ltage equipment January 1 1996 Council Directive 2004 108 EC approximation of the laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards can be obtained from your...

Page 90: ... your printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label...

Page 91: ...tricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Every country has different restrictions on the use...

Page 92: ...Regulatory information 92 5 Appendix 24 China only Website http www samsung com cn support location supportServiceLocation do page SERVICE LOCATION ᆇ 䋼 ...

Page 93: ...f Google Inc iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc All other brand or product names are trademarks of their respective companies or organizations REV 1 00 QR code The software included in this product contains open source software You may obtain the complete cor...

Page 94: ...n about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning the installation basic operation and troubleshooting on Windows ...

Page 95: ...138 Mopria 139 AirPrint 141 Samsung Cloud Print 142 Google Cloud Print 144 3 Special Features Altitude adjustment 147 Printing features 148 4 Useful Management Tools Accessing management tools 166 Easy Capture Manager 167 Samsung AnyWeb Print 168 Easy Eco Driver 169 Using SyncThru Web Service 170 Using Samsung Printer Center 174 Using Samsung Easy Printer Manager 177 Using Samsung Printer Status 1...

Page 96: ...96 ADVANCED Printing quality problems 195 Operating system problems 203 ...

Page 97: ...r machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 108 Installation for Mac 98 Reinstallation for Mac 99 Installation for Linux 100 Reinstallation for Linux 101 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver ...

Page 98: ...r and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Select the CD ROM volume that appears on Finder 4 Double click the Install Software icon 5 Read the license agreement and Check installation agreement button 6 Click Next and then follow the instructions in the installation window ...

Page 99: ... the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software Click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 100: ...achine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch prin...

Page 101: ... work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with uninstallation ...

Page 102: ...etting up a network connected machine and software Useful network programs 103 Wired network setup 104 Installing driver over the network 108 Wireless network setup 115 Using the NFC feature 130 Supported Mobile Apps 138 Mopria 139 AirPrint 141 Samsung Cloud Print 142 Google Cloud Print 144 ...

Page 103: ...notification option When you set this option the machine status toner cartridge shortage or machine error will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SetIP wired network setup This utility program allows you to select a network interface and manually configure the IP addresses for use...

Page 104: ...this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 192 0 0 192 4 Setting IP address When you connect your machine to a network you must first configure the TCP IP settings for the machine The settings shown below are the basic settings required for using your machine as a network machine You can set TCP IP D...

Page 105: ...ormation assigned by a network manager before proceeding Find the machine s MAC address from the Network Configuration Report see Printing a network configuration report on page 104 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 8 Click Apply and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings are...

Page 106: ...PApplet html file in cdroot Linux noarch at_opt share utils folder 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC address from the Network Configuration Report see Printing a network configuration r...

Page 107: ...so set the DHCPv6 To manually set the IPv6 address Check the Manual Address check box Then the Address Prefix text box is activated Enter the rest of the address e g 3FFE 10 88 194 AAAA A is the hexadecimal 0 through 9 A through F IPv6 address configuration from SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL Select one of the IPv6 addres...

Page 108: ...ar from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe For Windows 10 Windows Server 2016 If the installation window does not appear type in X Setup exe in Search input area replacing X with the let...

Page 109: ...owered on Also your machine s IP address should have been set see Setting IP address on page 104 2 From Charms select Settings Change PC settings Devices For Windows 10 Windows Server 2016 From task bar type in Devices and Printers in Search input area Press the enter key OR From the Start icon select Settings Devices Devices and Printers 3 Click Add a device Discovered machines will be shown on t...

Page 110: ...lent installation Installs machine drivers without prompting any UIs or user intervention p port name or P port name Specifies printer port Network Port will be created by use of Standard TCP IP Port monitor For local port this port must exist on system before being specified by command Printer port name can be specified as IP address hostname USB local port name IEEE1284 port name or network path...

Page 111: ...r X Uses existing machine driver files to create printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instanc...

Page 112: ...er software http www samsung com find your product Support or Downloads 1 Make sure that the machine is connected to your network and powered on Also your machine s IP address should have been set 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If y...

Page 113: ...ng com find your product Support or Downloads Installing the UNIX printer driver package The installation procedure is common for all variants of UNIX OS mentioned 1 From the Samsung website download and unpack the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer See administration guide of your UNIX OS for ...

Page 114: ... use the command install i to reinstall the binaries Setting up the printer To add the printer to your UNIX system run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding t...

Page 115: ...trongly recommended that you set the password on Access Points If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for password settings If problems occur during wireless set up or driver installation refer to the troubleshooting chapter see Troubleshooting for wir...

Page 116: ... on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the control panel The Push Button Conf...

Page 117: ...printed see Printing a network configuration report on page 104 In ready mode Press the Cancel button for more than five seconds on the control panel The machine without the Cancel button Press the WPS button for more than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the WPS button on the control panel for more than 4 seconds until the status LED stays on The m...

Page 118: ...utton on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected from the wireless network and the WPS LED turns off When the Wi Fi network is being us...

Page 119: ...t appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe For Windows 10 Windows Server 2016 If the installation window does not appear type in X Setup exe in Search input area from task bar repl...

Page 120: ...s case sensitive Operation Mode Select Infrastructure Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalorWPA2Personal Select this option to authenticate the print server based on a WPA...

Page 121: ...s Password setting is the numeric string and the size is 8 64 characters 10 When the wireless network set up is completed disconnect the USB cable between the computer and machine Click Next 11 Select the components to be installed 12 Follow the instructions in the installation window Access point without a USB cable Items to prepare WiFi enabled PC running Windows 7 or higher and an access point ...

Page 122: ...es not appear type in X Setup exe in Search input area from task bar replacing X with the letter that represents your CD ROM drive and press the Enter key 3 Review and accept the installation agreements in the installation window Then click Next 4 Select Wireless on the Printer Connection Type screen Then click Next 5 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up m...

Page 123: ...up Method screen select Using a USB cable and then click Next 10 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access point SSID is case sensitive Operation Mode Select Infrastructure Au...

Page 124: ...g and the size is 8 64 characters 12 The Wireless Network Setting Complete window appears Click Next 13 When the wireless network settings are completed disconnect the USB cable between the computer and machine Click Next 14 Follow the instructions in the installation window Access point without a USB cable Items to prepare WiFi enabled Mac running Mac OS 10 7 or higher and an access point router ...

Page 125: ...ided with your machine A machine installed with a wireless network interface Network cable Printing a network configuration report You can identify the network settings of your machine by printing a network configuration report See Printing a network configuration report on page 104 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine u...

Page 126: ...ervice window opens click Settings Network Settings 6 Click Wireless Wizard 7 Select the one Network Name SSID in the list 8 Click Next If the wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply If a network cable is plugged into the network port r...

Page 127: ...rom Wi Fi Direct and from a wired network You cannot connect your mobile device to the internet through the printer s Wi Fi Direct The supported protocol list may differ from your model Wi Fi Direct networks do NOT support IPv6 network filtering IPSec WINS and SLP services The maximum number of devices that can be connected via Wi Fi Direct is 4 Setting up Wi Fi Direct You can enable Wi Fi Direct ...

Page 128: ... panel for more than 15 seconds Wi Fi Direct feature turns off From the network connected computer If your printer is using a network cable or a wireless access point you can enable and configure Wi Fi Direct from SyncThru Web Service 1 Access SyncThru Web Service select Settings Network Settings Wireless Wi Fi Direct 2 Enable or disable Wi Fi Direct and set other options Setting up the mobile dev...

Page 129: ...CP theallocatedIPaddresscouldchangeifthemachineisnotusedforalong time or if the access point has been reset Register the product s MACaddress when you configuretheDHCP serveronthe access point or wireless router Then you can always use the IP address that is set with the MAC address You can identify the Mac address of your machine by printing a network configuration report Check the wireless envir...

Page 130: ...he transmission speed may differ This feature is available only for the model with a NFC tag see Machine overview on page 16 Using a cover or a battery other than the ones that came with the mobile device or a metal cover sticker can block NFC If NFC devices keep failing to communicate remove and reinstall the battery from the mobile device then try again 17 Requirements NFC and Wi Fi Direct enabl...

Page 131: ...eless setup features using your mobile device see Using the Samsung Mobile Print Manager App on page 133 19 Using the Samsung Mobile Print Control App You can use it to get an authentication registration from the Samsung Mobile Print Control app Authentication from the mobile device 1 Check that NFC and Wi Fi Direct enabled features are on your mobile device and Wi Fi Direct feature is enabled on ...

Page 132: ...Samsung Mobile Print Control installed on your cellphone go to the application store Samsung Apps Play Store App Store on your mobile device and just search for download the app and try again 3 Press the icon on the Samsung Mobile Print Control screen 4 Select On from the Phone login set as default menu 5 Mobile device ID appears on the Samsung Mobile Print Control screen Press Registration 6 Type...

Page 133: ...you want to set the setting When exporting the data you can save more than one data When importing the data you can select the data from the list and import Exporting Copying the setting to your mobile device 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on page 127 2...

Page 134: ... Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on page 127 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device a...

Page 135: ...ed on your printer see Setting the Wi Fi Direct for mobile printing on page 127 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app and try again 3 Mobile device Samsung Mobile Print Manager screen appears...

Page 136: ...rint is a free application that enables users to print scan Only users with multi functional printers or fax Only users with multi functional printers photos documents and web pages directly from your smartphone or tablet Printing 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer 2 Open Samsung Mobile Print app If you d...

Page 137: ... the back of the mobile device over the NFC tag on your printer Wait few seconds for the mobile device to send a job to the printer For some mobile devices NFC tag might not be located at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging 6 The printer starts printing ...

Page 138: ...amsungMobilePrintControl Helps users to get an authentication easily This app provides one way of getting a user authentication using your mobile device see Using the Samsung Mobile Print App on page 136 Samusng Mobile Print Manager Enables users to use cloning and wireless setup features using your mobile device see Using the Samsung Mobile Print Manager App on page 133 Wireless Setup on page 135...

Page 139: ...recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings Standard TCP IP LPR IPP IPP Then select Enable 6 Click Settings Network Settings mDNS Then select Enable 7 Click Security System Security Feature Management Mopria Then select Enable 26 Setting up Mopria on your mobile device If y...

Page 140: ...2 Under Print Services tap Mopria Print Service 3 Tap the On Off slider to enable the Mopria Print Service 27 Printing via Mopria To print via Mopria on an Android device 1 Open the email photo web page or document that you want to print 2 Tap Print on the menu in the app 3 Select your printer and then configure the print options 4 Touch Print again to print the document Tocancela print job Select...

Page 141: ...Password then click OK If it s your first time logging into the printer type in the below default ID and Password We recommend you to change the default Password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings 6 Click AirPrint 29 Printing via AirPrint For example the iPad manual provides these instructions 1 Open your ema...

Page 142: ... server Registering from Web Browser Make sure the printer machine is turned on and connected to a wired or wireless network that has access to the Internet 1 Open Web browser 2 Enter your printer s IP address in the address field and press the Enter key or click Go 3 Click Login in the upper right corner of the SyncThru Web Service website 4 Type in the ID and Password then click OK If it s your ...

Page 143: ...int app 3 Connect your mobile device to a printer or MFP by using Wi Fi Direct touching the Near Field Communication NFC tag scanning the QR code or manually entering the printer s MAC address Printing from an application on mobile device The following steps are an example of using the SamsungCloudPrint app from Android mobile phone 1 Open Samsung Cloud Print app If you do not have Samsung Cloud P...

Page 144: ...e your Google account in the advance 1 Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the SyncThru Web Service website 6 Type in the ID and Password If it s your first time logging into SyncThru Web Service you...

Page 145: ...oud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the Google Docs application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print button 6 Set the printing options if you want 7 Tap Click here to Print Printi...

Page 146: ...3 Special Features This chapter explains special printing features Altitude adjustment 147 Printing features 148 The procedures in this chapter are mainly based on Windows 7 ...

Page 147: ... ft High1 1 000 m 3 280 ft 2 000 m 6 561 ft High2 2 000 m 6 561 ft 3 000 m 9 842 ft High3 3 000 m 9 842 ft 4 000 m 13 123 ft High4 4 000 m 13 123 ft 5 000 m 16 404 ft You can set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager o...

Page 148: ...ows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 10 Windows Server 2016 From task bar type in Devices and Printers in Search input area Press the enter key OR From the Start icon select Settings Devices Printers scanners Devices and Printers Right click the Start icon you can select Control Panel Devices and Printers 2 Right click on your machine 3 For Windows XP S...

Page 149: ...nput area Press the enter key OR From the Start icon select Settings Devices Printers scanners Devices and Printers Right click the Start icon you can select Control Panel Devices and Printers 2 Select your machine 3 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers connected to th...

Page 150: ... 3 Type in the destination path and the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Documents Documents and Settings or Users The saved folder may differ depending on your operating system or the application you are using ...

Page 151: ...elp menu or press F1 on your keyboard and click on any option you want to know about see Using help on page 41 Item Description Multiple Pages per Side Selects the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify You can print up to 16 pages on one sheet Poster Printing Prints a single ...

Page 152: ...The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Printing Print on both sides of a sheet of paper duplex Before printing decide how you want y...

Page 153: ...d on the control panel of the machine None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smaller on the printed page by enteri...

Page 154: ...eview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e Click ...

Page 155: ... as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlaya Creating a new page overlay To use a page overlay you must create a new page overlay containing your logo or image a Create or open a document containing text or an image for use in a new page ...

Page 156: ... Select the overlay from the Overlay List box f If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm your wish to print an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document g Click OK or Print ...

Page 157: ...ode prints without storing your document in the optional memory Proof This mode is useful when you print more than one copy You can print one copy first to check then print the rest of the copies later Confidential This mode is used for printing confidential documents You need to enter a password to print Job Name This option is used when you need to find a stored file using the control panel User...

Page 158: ...Group permission If you check this option only groups with group permission can start a print job Select the Help menu or press F1 on your keyboard and click on any option you want to know about see Using help on page 41 Administrators can enable job accounting and configure permissions in the control panel or SyncThru Web Admin Service a This option is not available when you use XPS driver Item D...

Page 159: ...retry printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file to print it Printing There are several ways you can print using the Direct Printing Utility 1 From the Start menu select Programs or All Programs Sa...

Page 160: ...e depending on models or options It means that the features are not supported Printing a document When you print with a Mac you need to check the printer driver settings in each application you use Follow the steps below to print from a Mac 1 Open the document to print 2 Open the File menu and click Page Setup Document Setup in some applications 3 Choose your paper size orientation scaling other o...

Page 161: ... 4 Click Print The machine prints the selected number of pages to print on one sheet of paper Printing on both sides of the paper Some features may not be available depending on models or options It means that the features are not supported see Variety feature on page 6 Before printing in the duplex mode decide on which edge you will be binding your finished document The binding options are as fol...

Page 162: ...ing Common UNIX Printing System CUPS You can print on your machine from any such application 1 Open the document to print 2 Open the File menu and click Page Setup Print Setup for some applications 3 Choose your paper size orientation and make sure that your machine is selected Click Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicat...

Page 163: ...fig printer command in Terminal program 2 Select your printer and double click it 3 Change default printing options or connection type 4 Click Apply button 7 Unix printing Some features may not be available depending on models or options It means that the features are not supported see Features by model on page 6 Proceeding the print job After installing the printer choose any of the image text or...

Page 164: ...sides of paper to save paper Automatic duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Multiple pages Print several pages on one side of the paper Page Border Choose any of the border styles e g Single line hairline Double line hairline Image tab In this tab you can change the brightness resoluti...

Page 165: ...ll use of your machine Accessing management tools 166 Easy Capture Manager 167 Samsung AnyWeb Print 168 Easy Eco Driver 169 Using SyncThru Web Service 170 Using Samsung Printer Center 174 Using Samsung Easy Printer Manager 177 Using Samsung Printer Status 180 Using Samsung Printer Experience 182 ...

Page 166: ...2016 From task bar type in Samsung Printers in Search input area Press the enter key OR From the Start icon select All apps Search Samsung Printers 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start menu Programs or All P...

Page 167: ...Software on page 6 This feature may not be available depending on model or optional goods see Software on page 6 The capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen as captured or edited ...

Page 168: ...lable depending on model or optional goods see Software on page 6 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 169: ...rint 2 Open printing preference window see Opening printing preferences on page 39 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every time you print check Start Easy Eco Driver before ...

Page 170: ...he printer preference Set the email notifications advising of the machine s status Get support for using the machine Upgrade machine software 2 Required web browser You need one of the following web browsers to use SyncThru Web Service Internet Explorer 8 0 or higher Chrome 27 0 or higher FireFox 21 0 or higher Safari 5 9 1 or higher 3 Accessing SyncThru Web Service 1 Access a web browser such as ...

Page 171: ...ding on your model Information tab This tab gives you general information about your machine You can check things such as remaining amount of toner You can also print reports such as an error report Active Alerts Shows the alerts that have occurred in the machine and their severity Supplies Shows how many pages are printed and amount of toner left in the cartridge Usage Counters Shows the usage co...

Page 172: ...s an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for HTTPs IPSec IPv4 IPv6 filtering and 802 1x Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails You can also connect to Samsung website or dow...

Page 173: ...ion 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 174: ...pen the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Printer Center For Windows 8 From the Charms select Search Apps Samsung Printers Samsung Printer Center For Windows 10 Windows Server 2016 From task bar type in Samsung Printers in Search input area Press the enter key and then select Samsung Printer Center OR From the Start icon select All apps Samsung Prin...

Page 175: ...e settings for optional devices and additional features The option allows you to modify the Printer Status and Stylish User Interface settings Change device Allows you to change the device into another device Properties Allows you to configure the printer driver properties such as the name of the printer driver and its location or add comments about the printer driver Actions Allows you to use the...

Page 176: ...ss Book fax only Opens the Address Book Fax Transmission History fax only Opens the fax transmission history Fax preferences fax only Allows you to configure the default fax settings Change device Allows you to change the devices into another device Properties Allows you to configure the properties of a device such as location and add comments about the device Actions Allows you to use the scan fe...

Page 177: ... your Samsung machine 7 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Windows 8 From the Charms select Search Apps Samsung Printers Samsung Printer Manager For Windows 10 Windows Server 2016 From task bar type in Samsung Printers in Search input area Press the enter key and then sel...

Page 178: ...e Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information If you connect your machine to a network the SyncThru Web Service icon is enabled Scan to PC Settings This menu includes settings to create or delete scan to PC profiles ScanActivation Determines whether or not scanning is enabled on the device Basic tab Contains ...

Page 179: ...he Troubleshooting Guide when an error occurs You can directly open the troubleshooting section in the user guide 5 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the advanced settings If you connect your machine to a network the SyncThru Web Service icon is enabled 6 Contents area Displays information about the selected machine r...

Page 180: ...eck the error from the Samsung Printer Status You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar The screenshot may differ depending on operating system model or options Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The mach...

Page 181: ...dow may differ depending on the machine in use Some machines do not have this feature 4 Option You can set printing job alert related settings 5 Order Supplies You can order replacement toner cartridge s from online 6 Cancel Print or Close Cancel Print If print job is waiting in the print queue or printer cancel all user s print jobs in the print queue or the printer Close Depending on the status ...

Page 182: ...achine is connected to a computer with an Internet connection Available for Windows 8 or higher users only 9 Understanding the Samsung Printer Experience To open the application From the Start screen or Start icon select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on op...

Page 183: ... can directly open the troubleshooting section in the user guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings such as machine set...

Page 184: ... the deleted printer is removed from the screen 11 Printing from Windows 8 This section explains common printing tasks from the Start screen The screenshot may differ depending on operating system model or options Basic printing 1 Open the document to print 2 Select Print from the File menu 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orientati...

Page 185: ...ressing Cancel button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 Select Print from the File menu 3 Select your printer from the list 4 Click More settings Basic tab Basic This option allows you to choose the basic printing settings such as copie...

Page 186: ...t the various ways to layout your documents Security tab Some features may not be available depending on the model or options If this tab is not shown or disabled it means that this features are not supported Job Accounting This option allows you to print with the given permission Confidential Printing This option is used for printing confidential documents You need to enter a password to print us...

Page 187: ... installed on the computer using the sharing feature This feature is only available for printing jpeg bmp tiff gif and png file formats 1 Select the content you want to print from other application 2 Click Share menu or press Window key H 3 Select the printer settings such as the number of copies and orientation 4 Click the Print button to start the print job ...

Page 188: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 189 Power and cable connecting problems 190 Printing problems 191 Printing quality problems 195 Operating system problems 203 ...

Page 189: ... There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine see Print media specifications on page 76 The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the multi purpose tray or manual feeder An incorrect typ...

Page 190: ... not receiving power or the connection cable between the computer and the machine is not connected properly 1 Connect the machine to the electricity supply first and Press the Power Wakeup button on the control panel 2 Check the USB cable or network cable in the machine s rear 3 Disconnect the USB cable or network cable in the machine s rear and then reconnect it 1 2 ...

Page 191: ...n page 50 Make sure the protect cover and sheets are removed from the toner cartridge If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Turning on the machine on page 20 Theconnection cablebetweenthecomputerand the machine is defective If possible attach the c...

Page 192: ...ource The paper option that was selected in the Printing Preferences may be incorrect For many software applications the paper source selection is found under the Paper tab within the Printing Preferences Select the correct paper source See the printer driver help screen A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality s...

Page 193: ...ng Easy Printer Manager program see Using Samsung Easy Printer Manager on page 177 Pages print but they are blank The toner cartridge is defective or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge see Redistributing toner on page 48 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controlle...

Page 194: ...oes not print custom sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick Condition Possible cause Suggested soluti...

Page 195: ...ire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine The surface of the LSU part inside the machine may be dirty Clean the inside of yo...

Page 196: ...ng processes can cause some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls to the inner components...

Page 197: ...steps do not correct the problem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one Thoroughly redistribute the...

Page 198: ... that the paper does not absorb too much moisture If background scatter occurs on an envelope change the printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems Or select Thick Envelope from the Printing Preferences window see Opening printing preferences on page 39 If background scatter covers the entire surface area of a p...

Page 199: ... that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested Soluti...

Page 200: ... paper 180 in the tray Back of printouts are dirty Check for leaking toner Clean the inside of the machine Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one The machine may require repairing Contact a service representative Condition Suggested Soluti...

Page 201: ...another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it T...

Page 202: ...try again Go to Printing Preferences click the Paper tab and set type to Thin An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your machine see Altitude adj...

Page 203: ...Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download t...

Page 204: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat R...

Page 205: ...collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer in the Terminal program Printing always works with duplex This duplex issue was in Ubuntu 9 10 CUPS package Update CUPS version to 1 4 1 5ubuntu2 2 Printer is not added through system s printing utility The problem occurs on Debian 7 due to the defect in s...

Page 206: ...4726 www samsung com ae support English www samsung com ae_ar support Arabic BANGLADESH 0961 2300300 0800 0300300 Toll free www samsung com in support BELARUS 810 800 500 55 500 www samsung com support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 www samsung com cl support BOSNIA 055 233 999 www samsung com support BOTSWANA 80072600...

Page 207: ...ne toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support Country Region Customer Care Center WebSite DOMINICAN REPUBLIC 1 800 751 2676 www samsung com latin support Spanish www samsung com latin_en support English DRC 499999 www samsung com support ECUADOR 1 800 SAMSUNG 72 6786 www samsung com latin support Spani...

Page 208: ...d line 30 210 6897691 from mobile and land line www samsung com gr support Country Region Customer Care Center WebSite GUATEMALA 1 800 299 0033 www samsung com latin support Spanish www samsung com latin_en support English HONDURAS 800 2791 9111 www samsung com latin support Spanish www samsung com latin_en support English HONG KONG 3698 4698 www samsung com hk support Chinese www samsung com hk_e...

Page 209: ...EBANON 961 1484 999 www samsung com Levant LITHUANIA 8 800 77777 www samsung com lt support Country Region Customer Care Center WebSite LUXEMBURG 261 03 710 www samsung com be_fr support MACAU 0800 333 www samsung com support MACEDONIA 023 207 777 MALAYSIA 1800 88 9999 603 77137477 Overseas contact www samsung com my support MAURITIUS 800 2550 www samsung com support MEXICO 01 800 SAMSUNG 726 7864...

Page 210: ... samsung com latin support Spanish www samsung com latin_en support English PARAGUAY 0800 11 SAMS 7267 www samsung com ar Country Region Customer Care Center WebSite PERU 0800 777 08 www samsung com pe support PHILIPPINES 1 800 10 726 7864 PLDT Toll Free 1 800 8 726 7864 Globe Landline and Mobile 02 422 2111 Standard Landline www samsung com ph support POLAND 801 172 678 lub 48 22 607 93 33 Dedyko...

Page 211: ...64 www samsung com sg support SLOVENIA 080 697 267 brezplačna številka www samsung com si Country Region Customer Care Center WebSite SLOVAKIA 0800 SAMSUNG 0800 726 786 www samsung com sk support SOUTH AFRICA 0860 SAMSUNG 726 7864 www samsung com support SPAIN 0034902172678 HHP 0034902167267 www samsung com es support SRI LANKA 0117540540 0115900000 www samsung com support SUDAN 1969 www samsung c...

Page 212: ...4 www samsung com uk support U S A Consumer Electonics 1 800 SAMSUNG 726 7864 www samsung com us support U S A Mobile Phones 1 800 SAMSUNG 726 7864 www samsung com us support UGANDA 0800 300 300 www samsung com support Country Region Customer Care Center WebSite UKRAINE 0 800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 0800 SAMS 7267 www samsung com a...

Page 213: ...LAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now deprecated by...

Page 214: ...pically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same time...

Page 215: ... back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephone co...

Page 216: ...rol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a card ...

Page 217: ...ing platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of th...

Page 218: ...xceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telec...

Page 219: ...functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist mostly o...

Page 220: ...t which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Present...

Page 221: ...teract with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial prem...

Page 222: ...ess and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can be ...

Page 223: ... is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents to dis...

Page 224: ...ed security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document de...

Page 225: ... 62 tips for avoiding paper jams 61 L Linux common Linux problems 205 driver installation for network connected 112 driver installation for USB cable connected 100 driver reinstallation for USB cable connected 101 printer properties 163 printing 162 system requirements 80 using SetIP 106 loading paper in manual feeder multi purpose tray 30 special media 32 local driver installation 21 driver reins...

Page 226: ...dia card stock 35 envelope 33 guidelines 26 labels 34 output support 76 preprinted paper 36 special media 32 transparency 34 printer preferences Linux 163 printer status general information 180 Printing 38 printing changing the default print settings 148 Linux 162 Mac 160 multiple pages on one sheet of paper Mac 161 printing a document Windows 38 printing on both sides of paper Mac 161 printing to...

Page 227: ...amsung and refilled 47 redistributing toner 48 replacing the cartridge 50 storing 47 tray adjusting the width and length 27 changing the tray size 27 loading paper in manual feeder multi purpose tray 30 U understanding the status LED 70 UNIX driver installation for network connected 113 printing 163 Unix system requirements 81 USB cable driver installation 98 100 driver reinstallation 99 101 using...

Page 228: ...Index 228 Index network cable 125 ...

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