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Troubleshooting
287
Log- The log appears empty
• You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select
Options
→
Filter
→
All communication
.
Messaging - I cannot select a contact card when
creating a message
•If the contact card does not have a phone number or
e-mail address, you cannot select it. Add the missing
information to the contact card in
Contacts
.
PC connectivity- Problems occur when connecting
the phone to a PC.
• Make sure that PC Suite is installed and running on
your PC. See the User’s Guide for PC Suite on the CD-
ROM. For further information on how to use PC Suite,
see the help function on PC Suite or visit
www.samsungmobile.com.
Application does not respond
• Open the application switching window by pressing
and holding
. Then scroll to the application and
press
to close the application. Open it again.
If the above guidelines do not help you to solve the
problem, take note of:
• the model and serial numbers of your phone
• your warranty details
• a clear description of the problem
Then contact your local dealer or Samsung after-sales
service.