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Samsung M337, User Manual

Discover the full potential of your Samsung M337 with the comprehensive "(Spanish) Manual Del Usuario". Download this invaluable free manual from manualshive.com and unlock a world of information and guidance. Navigate through your device's features and functions effortlessly with this essential manual at your fingertips.

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems

337

• Power and cable connecting problems

338

• Printing problems

339

• Printing quality problems

343

• Copying problems

351

• Scanning problems

352

• Faxing problems

354

• Operating system problems

356

 

For errors that occur during the wireless software installation and settings, refer to the 
troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless 
network" on page 211).

 

Summary of Contents for M337

Page 1: ...erning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS enviro...

Page 2: ...ng 70 Basic scanning 75 Basic faxing 76 Using USB memory device 81 3 Maintenance Ordering supplies and accessories 89 Available consumables 90 Available accessories 91 Storing the toner cartridge 92 R...

Page 3: ...3 BASIC 5 Appendix Specifications 144 Regulatory information 152 Copyright 164...

Page 4: ...ow before using the machine Key benefits 5 Features by models 8 Useful to know 13 About this user s guide 14 Safety information 15 Machine overview 20 Control panel overview 23 Turning on the machine...

Page 5: ...recommend using recycled paper for saving energy Fast high resolution printing You can print with a resolution of up to 1 200 x 1 200 dpi effective output 1 200 x 600 x 2 bit Fast on demand printing...

Page 6: ...ve Internet access you can get help support application machine drivers manuals and order information from the Samsung website www samsung com find your product Support or Downloads Wide range of func...

Page 7: ...Key benefits Support XOA applications M407xFX only The machine supports XOA custom applications Regarding the XOA custom applications please contact your XOA custom application provider...

Page 8: ...ws select the printer driver and software in the Select Software to Install window Operating System M337x series M387x series M407x series Windows Mac Linux Unix Software M337x series M387x series M40...

Page 9: ...Eco Driver Fax Samsung Network PC Fax Scan Twain scan driver WIA scan driver a Download the software from the Samsung website and install it http www samsung com find your product Support or Download...

Page 10: ...arallel connectora Network Interface 802 11b g n wireless LANb M387xFW only Google Cloud Print AirPrint Eco printing Duplex 2 sided printing USB memory interface Memory module Optional tray Tray2 Mass...

Page 11: ...ure receive Duplex print Send Receive forward fax Send Receive forward email Send Receive forward server Scan Scanning to email Scanning to SMB server Scanning to FTP server Duplex scan M387xFW only M...

Page 12: ...Edge erase Gray enhance Duplex copy M387xFW only M407xFR M407xHR M407xFX only a If you use the parallel port you cannot use the USB cable b Depending on your country wireless LAN card may not be avai...

Page 13: ...ain Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 134 A paper jam has occurred Open and close the door see Front view on pa...

Page 14: ...its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide ar...

Page 15: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 16: ...ric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do no...

Page 17: ...e power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for...

Page 18: ...load wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you...

Page 19: ...be dangerous if inhaled or ingested Using recycled consumables such as toner can cause damage to the machine In case of damage due to the use of recycled consumables a service fee will be charged For...

Page 20: ...s Machine Power cord Quick installation guide Software CDa a The software CD contains the print drivers user s guide and software applications Card reader holderb b M407xFX only Handsetc c Handset mod...

Page 21: ...eeder support tray 17 Scanner lid 5 Document feeder output tray 18 Front cover handle 6 Control panel 19 Paper width guides on a multi purpose trayf 7 Control board cover 20 Multi purpose support tray...

Page 22: ...es by models on page 8 EDI 10 9 7 8 1 EDI port for card readera a M407xFX only 6 Power receptacle 2 Network port 7 Telephone line socket LINE 3 USB port 8 Extension telephone socket EXT 4 5V output po...

Page 23: ...M387xHD M407xFD M407xFR M407xHR 1 ID Copy Allows you to copy both sides of an ID card like a driver s license on a single side of paper see ID card copying on page 73 2 Darkness Adjusts the brightnes...

Page 24: ...ess this button for more than three seconds 13 Start Starts a job 14 Power Saver Goes into sleep mode 15 On Hook Dial When you press this button you can hear a dial tone Then enter a fax number It is...

Page 25: ...ntroducing the touch screen on page 37 2 Numeric keypad Dials a number or enters alphanumeric characters see Understanding pop up keyboard on page 262 3 Clear Deletes characters in the edit area 4 Sto...

Page 26: ...ear a dial tone Then enter a fax number It is similar to making a call using speaker phone 8 Help Gives detailed information about this machine s menus or status 9 Reset Resets user setting for a job...

Page 27: ...llustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 21 1 Connect the machine to the electricity s...

Page 28: ...ine and interface in use Only use a USB cable no longer than 3 meters 118 inches 14 Windows 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD...

Page 29: ...s You can download Samsung Printer Experience app from the Windows Store You need have a Microsoft account to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung...

Page 30: ...structions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 28...

Page 31: ...r provides information about the overall menu structure and the basic setup options Menu overview 32 Machine s basic settings 45 Media and tray 47 Basic printing 62 Basic copying 70 Basic scanning 75...

Page 32: ...e Some menu names may differ from your machine depending on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 219 Accessing the menu 1 Select the...

Page 33: ...ption is on or the original document is loaded in ADF DADF c This option appears only when the Layout option is Book Copy Stamp Item Opacityd Positiond Watermark Message Pagese Text Sizee Positione Da...

Page 34: ...to your machine USB Feature Original Size Original Type Resolution Color Mode File Formatb Duplexb Darkness Email Feature Original Size Original Type Resolution Color Mode File Formatb Duplexb Darkne...

Page 35: ...Tray 1 Tray 2a MP Traya Manual Feedera Paper Source Margin Tray Confirmation Sound Volume Key Sound Alarm Sound Fax Sound a Some menus may not appear on the display depending on options or models If...

Page 36: ...device optional memory or RAM Disk is installed TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed 802 1x Wi Fic Wi Fi On Off Wi Fi Settings WP...

Page 37: ...values see System setup on page 238 Job Status Youcanseethe jobscurrentlyrunning completedjoborin queue see Job Status on page 251 Eco You can view the eco settings see Eco on page 252 Direct USB You...

Page 38: ...y Book Copy Adjust Background Edge Erase Off Small Original Hole Punch Book Centerb Border Erase Stamp Stamp Activate Item Opacity Position b This option appears only when the Layout option is Book Co...

Page 39: ...e Resolution Color Mode File Format PDF Encryptiona Digital Signature in PDF Duplex Darkness File Name Program FTP Destination Option settings Original Size Original Type Resolution Color Mode File Fo...

Page 40: ...inal Size Duplex Program Delayed Send Start Time To Option settings Darkness Resolution Color Mode Original Type Original Size Duplex Program Speed Dial Send To Option settings Darkness Resolution Col...

Page 41: ...ge Counter Accountb Fax Received Fax Sent Fax Schedule Jobs Fax Send Confirmation Junk Fax Email Sent PCL Font PS Font EPSON Font Address Book b This is only available when Job Accounting is enabled f...

Page 42: ...t Firmware Version PDF Type Import Setting Export Setting Default Paper Size CLR Empty Msg a Image Management Adim Setupb User Access Control Authentication Stamp Stamp Activate Item Opacity Position...

Page 43: ...hru Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Printer Manager Device Settings Eco the On force message appears You have to enter the password to change the eco mode...

Page 44: ...Setup Scan to Cloud see Scan to cloud on page 255 Secure Releasea see Secure release on page 256 a You can change the default login window from the SyncThru Web Service Google Drive Dropbox Evernote...

Page 45: ...rol panel OR For the model with a touch screen select Setup Machine Setup Next Initial Setup on the touch screen 2 Select the option you want then press OK For the model with a touch screen select the...

Page 46: ...f the machine above sea level Before you set the altitude value determine the altitude where you are see Altitude adjustment on page 258 3 Select the option you want then press OK 4 Press OK to save t...

Page 47: ...is machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 146 The use of inflammable media or for...

Page 48: ...ter LGL or A4 size depending on your country To change the paper size adjust the guide as shown below Paper quantity indicator shows the amount of paper in the tray 1 Full 2 Empty If you do not adjust...

Page 49: ...lled Check your machine type see Front view on page 21 Tray 1 optional tray 1 Pull out the paper tray 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper siz...

Page 50: ...paper can be wrinkled 5 Insert the tray back into the machine 6 When you print a document set the paper type and size for tray see Setting the paper size and type on page 57 Multi purpose or manual f...

Page 51: ...aper in the multi purpose or manual feeder tray This also applies to other types of print media Always load the specified print media only to avoid paper jams and print quality problems see Print medi...

Page 52: ...media The table below shows the special media usable in tray The paper setting in the machine and driver should match to print without a paper mismatch error To change the paper setting set in the mac...

Page 53: ...upon the quality of the envelopes To print an envelope place it as shown in the following figure Types Tray 1 Optional traya a This is an optional feature see Various features on page 10 Multi purpose...

Page 54: ...only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic mate...

Page 55: ...longed sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each...

Page 56: ...stock Custom sized paper In the software application set the margins to at least 6 4 mm 0 25 inches away from the edges of the material Preprinted paper When loading preprinted paper the printed side...

Page 57: ...es on page 64 It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Paper Setup Paper Size or Paper Type on the control panel OR Forthemodelwithat...

Page 58: ...ted pages stack on the output support and the output support will help the printed pages to align Unfold the output support If more than 50 pages one sided of Legal paper is stacked in the output tray...

Page 59: ...d originals that include different sizes or weights of paper Do not load booklets pamphlets transparencies or documents with other unusual characteristics 9 Loading originals You can use the scanner g...

Page 60: ...you are copying a page from a book or magazine lift the scanner lid until its hinges are caught by the stopper and then close the lid If the book or magazine is thicker than 30 mm 1 18 inches start co...

Page 61: ...ginal face up into the document feeder input tray Make sure that the bottom of the original stack matches the paper size marked on the document input tray 3 Adjust the document feeder width guides to...

Page 62: ...on page 328 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer...

Page 63: ...the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cance...

Page 64: ...nded and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Sele...

Page 65: ...ter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved T...

Page 66: ...amsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 323 Setting Eco mode on the...

Page 67: ...ns Printer Default Follows the settings from the machine s control panel None Disables Eco mode Eco Printing Enables Eco mode Activate the various Eco items you want to use Passcode If the administrat...

Page 68: ...a printing device in an office school or other public place you can protect your personal documents or confidential information by using the secure printing feature Starting secure printing from the...

Page 69: ...nagement Secured Job on the control panel OR For the model with a touch screen select DocumentBox System Boxes Next Secured Print on the touch screen 2 Select the document to print 3 Enter the passwor...

Page 70: ...ngs for each copy on page 70 For the model with a touch screen press Option settings select the option you want back 4 Enter the number of copies using the arrow or number keypad if necessary 5 Press...

Page 71: ...election 4 Press Stop or Stop Clear button or home icon to return to ready mode Original Type The original setting is used to improve the copy quality by selecting the document for the current copy jo...

Page 72: ...tion settings Reduce Enlarge on the touch screen 2 Select the option you want For the model with a touch screen select the option you want using arrows 3 Press OK to save the selection For the model w...

Page 73: ...d on the scanner glass to use this feature If the machine set to Eco mode this feature is not available Depending on the model the operating procedure may differ 1 Press ID Copy on the control panel O...

Page 74: ...tions on the touch screen 6 Turn the original over and place it on the scanner glass where arrows indicate as shown Then close the scanner lid 7 Press Start Your machine begins scanning the back side...

Page 75: ...l PC on the touch screen If you see Not Available message check the port connection or select Enable Scan from Device Panel in Samsung Easy Printer Manager Switch to advanced mode Scan to PC Settings...

Page 76: ...r Internet service provider for use on DSL Micro filter 1 Line port 2 Micro filter 3 DSL modem Telephone line see Rear view on page 22 20 Preparing to fax Before you send or receive a fax you need to...

Page 77: ...ant to cancel a fax job press Stop or Stop Clear button before the machine starts transmission If you used the scanner glass the machine shows the message asking to place another page Sending a fax ma...

Page 78: ...e model with a touch screen select Fax Speed Dial Send or Group Dial Send on the touch screen 3 Adjust the resolution and the darkness to suit your fax needs see Adjusting the document settings on pag...

Page 79: ...panel overview on page 23 It may be necessary to press OK to navigate to lower level menus for some models Resolution The default document settings produce good results when using typical text based...

Page 80: ...using the highest resolution mode supported by the other fax machine 3 Press Stop or Stop Clear button or home icon to return to ready mode Darkness You can select the degree of darkness of the origi...

Page 81: ...ory device Scan documents and save them on a USB memory device Print data stored on a USB memory device Restore backup files to the machine s memory Format the USB memory device Check the available me...

Page 82: ...se features see the user s guide of the USB memory device 26 Scanning to a USB memory device Accessing menus may differ from model to model see Menu overview on page 32 or Control panel overview on pa...

Page 83: ...t the option you want using arrows Some features may not be available depending on model Original Size Sets the image size Original Type Sets the original document s Resolution Sets the image resoluti...

Page 84: ...l OR For the model with a touch screen select Direct USB Print From Next on the touch screen 2 Select the folder or file you want and press OK If you see or D in the front of a folder name there are o...

Page 85: ...Select the file you want to back up 5 Press OK or Yes when the confimation window appears 6 Press Stop or Stop Clear button or home icon to return to ready mode Restoring data 1 Insert the USB memory...

Page 86: ...t the folder or file you want Option settings Delete on the touch screen 3 Press OK or Yes when the confimation window appears 4 Press Stop or Stop Clear button or home icon to return to ready mode Fo...

Page 87: ...ory port on your machine 2 Select Direct USB File Manage Check Space on the control panel OR For the model with a touch screen select Direct USB Show Space Next on the touch screen 3 The available mem...

Page 88: ...ies and accessories 89 Available consumables 90 Available accessories 91 Storing the toner cartridge 92 Redistributing toner 94 Replacing the toner cartridge 97 Replacing the imaging unit 100 Installi...

Page 89: ...ies and maintenance parts See Available consumables on page 90 See Available accessories on page 91 To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung de...

Page 90: ...oner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s...

Page 91: ...paper 80 g m2 20 lb bond M3370 M3870 M4070 M4072 series SL SCF3800 M3375 M3875 M4075 series SL SCF3805 IEEE 1284B parallel Connectorb b To use the optional IEEE 1284B parallel connector plug it to th...

Page 92: ...ag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temper...

Page 93: ...unt of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media typ...

Page 94: ...es white streaks or light printing will still occur even after you have redistributed the toner IlIllustrations in this user s guide may differ from your machine depending on the model and options ins...

Page 95: ...Redistributing toner 95 3 Maintenance 4 M3370 M3870 M4070 M4072 series...

Page 96: ...Redistributing toner 96 3 Maintenance 5 M3375 M3875 M4075 series...

Page 97: ...hly it will increase the initial print quality Illustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on pa...

Page 98: ...Replacing the toner cartridge 98 3 Maintenance 6 Toner cartridge M3370 M3870 M4070 M4072 series Click this link to open an animation about replacing a toner cartridge 2 1...

Page 99: ...Replacing the toner cartridge 99 3 Maintenance M3375 M3875 M4075 series Click this link to open an animation about replacing a toner cartridge 1 2...

Page 100: ...100 3 Maintenance Replacing the imaging unit 7 Imaging unit M3375 M3875 M4075 series Click this link to open an animation about replacing a imaging unit...

Page 101: ...vice component Do not change it by yourself There is a risk of an explosion if battery is replaced by an incorrect type Dispose used batteries according to the instructions 9 Setting Device Options Wh...

Page 102: ...talled If this feature is checked you can select the Print Mode Printer Configuration Select the printer language for the print job AdministratorSettings You can select the Printer Status and EMF Spoo...

Page 103: ...is determined that your machine problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 91 After installing the optio...

Page 104: ...Installing accessories 104 3 Maintenance 2 1 1 2...

Page 105: ...ing on options or models If so it is not applicable to your machine It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Maintenance Supplies Lif...

Page 106: ...e s settings by using the Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device...

Page 107: ...ining large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth o...

Page 108: ...rtridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside p...

Page 109: ...Cleaning the machine 109 3 Maintenance 1...

Page 110: ...g the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your mach...

Page 111: ...ded Turn the machine off and unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user...

Page 112: ...Cleaning the machine 112 3 Maintenance 3 Wipe the surface of the scanner until it is clean and dry 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White bar 4 Close the scanner lid 3 2 1 4...

Page 113: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 114: ...chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a s...

Page 115: ...uidelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 47 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before...

Page 116: ...the jammed paper out slowly and gently 1 In tray1 Click this link to open an animation about clearing a jam Illustrations in this user s guide may differ from your machine depending on the model and...

Page 117: ...about clearing a jam Illustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 21 This troubleshootin...

Page 118: ...Clearing jams 118 4 Troubleshooting If you do not see the paper in this area stop and go to next step If you do not see the paper in this area stop and go to next step...

Page 119: ...Clearing jams 119 4 Troubleshooting 3 In the multi purpose or manual feeder tray M337x series Click this link to open an animation about clearing a jam...

Page 120: ...Clearing jams 120 4 Troubleshooting M387x M407x series Click this link to open an animation about clearing a jam...

Page 121: ...il device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine Illustrations in this user s guide may differ from your machine d...

Page 122: ...Clearing jams 122 4 Troubleshooting M3370 M3870 M4070 M4072 series Click this link to open an animation about clearing a jam...

Page 123: ...Clearing jams 123 4 Troubleshooting M3375 M3875 M4075 series Click this link to open an animation about clearing a jam 1 2 2 1...

Page 124: ...he exit area Click this link to open an animation about clearing a jam The Fuser area is HOT please wait until device cools down before accessing this area Turn power off to cool the machine down Take...

Page 125: ...Clearing jams 125 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 126: ...Clearing jams 126 4 Troubleshooting 6 In the duplex unit area Click this link to open an animation about clearing a jam...

Page 127: ...Clearing jams 127 4 Troubleshooting If you do not see the paper in this area stop and go to next step 2 1 1...

Page 128: ...4 Troubleshooting 7 Clearing original document jams To prevent document jams use the scanner glass for thick thin or mixed paper originals To avoid tearing the document remove the jammed document slo...

Page 129: ...er Illustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 21 This troubleshooting may not be availa...

Page 130: ...r Illustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 21 This troubleshooting may not be availab...

Page 131: ...Clearing jams 131 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 132: ...scanner Illustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 21 This troubleshooting may not be a...

Page 133: ...in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 21 This troubleshooting may not be available depending on...

Page 134: ...ntrol panel overview on page 23 To resolve the error look at the error message and its instructions from the troubleshooting part see Understanding display messages on page 137 You also can resolve th...

Page 135: ...by redistributing the toner see Redistributing toner on page 94 b On A toner cartridge has almost reached its estimated cartridge lifea It is recommended to replace the toner cartridge see Replacing t...

Page 136: ...ea printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing b Some LEDs may not be available depending on...

Page 137: ...a type indicates the media type media size indicates the media size unit type indicates the unit type 8 Paper Jam related messages Message Meaning Suggested solutions Original paper jam inside of scan...

Page 138: ...s If the problem persists call for service Prepare IMG unit Prepare new imaging unit The estimated imaging unit life is close Prepare a new imaging unit for replacement see Available consumables on pa...

Page 139: ...nt quality when this message appears Using a cartridge beyond this stage can result in printing quality issues see Replacing the toner cartridge on page 97 The indicated toner cartridge has reached it...

Page 140: ...administrator Message Meaning Suggested solutions Message Meaning Suggested solutions Door is open Close it The front cover or rear cover is not securely latched Close the cover until it locks into pl...

Page 141: ...nt or remove received fax job Thefaxmemoryisalmost full Print or remove the received fax job in Secure Receive Message Meaning Suggested solutions Error error number Fuser Unit Failure error number Tu...

Page 142: ...tray 2 connection There is a problem in the tray 2 Check the tray2 connection Error error number Video System Failure error number Call for service if the problem persists There is a problem in the vi...

Page 143: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 144 Regulatory information 152 Copyright 164...

Page 144: ...ighta Machine with consumables M337xFD M337xHD M387xFD M387xHD 15 15 kg 33 4 Ibs M387xFW M407xFD M407xFR M407xHR 17 07 kg 37 63 Ibs M407xFX 17 23 kg 37 99 Ibs Noise Levelb Ready mode Less than 26 dB A...

Page 145: ...sions and weight are measured without a handset and other accessories b Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing c See the rating label o...

Page 146: ...m 4 13 x 5 82 inches 150 sheets of 75 g m2 20 lbs bond Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches Not available in tray1 optional tray 75 to 90 g m2 20 to 24 lbs bond 75 to 90 g m2 20 to...

Page 147: ...6 to 120 g m2 28 to 32 lbs bond Minimum size custom e f Multi purpose or manual feeder tray 76x127 mm 2 99x 5 inches Tray 1 Tray 2 105 x 148 5 mm 4 13 x 5 85 inches Multi purpose or manual feeder tray...

Page 148: ...m III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Window...

Page 149: ...ors 2 GB 4 GB Items Requirements Operating system RedHat Enterprise Linux WS 4 5 6 32 64 bit Fedora 5 6 7 8 9 10 11 12 13 14 15 32 64 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 11 3 11 4 32 64 bit Mandriva...

Page 150: ...ations 150 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up t...

Page 151: ...000 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 8 UNIX...

Page 152: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition W...

Page 153: ...s not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR progr...

Page 154: ...harger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste dispo...

Page 155: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reor...

Page 156: ...put of the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction w...

Page 157: ...S sert a indiquer le nombre maximal de terminaux qui peuvent etre raccordes a une interface telephonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs a la...

Page 158: ...rom the telephone company In some cases a sum of five may not be usable on your line If any of your telephone equipment is not operating properly you should immediately remove it from your telephone l...

Page 159: ...fuse you must re fit the correct 13 amp fuse You then need to replace the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you p...

Page 160: ...ingle terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBX...

Page 161: ...limitations at this time 25 Israel only 26 Regulatory compliance statements Wireless guidance Low power Radio LAN devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 G...

Page 162: ...munication devices are examples of devices that provide wireless communication In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option...

Page 163: ...Regulatory information 163 5 Appendix 27 China only...

Page 164: ...rks or trademarks of Microsoft Corporation Microsoft Internet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States an...

Page 165: ...about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides informa...

Page 166: ...etup 190 Samsung Mobile Print 215 AirPrint 216 Google Cloud Print 217 3 Useful Setting Menus Before you begin reading a chapter 220 Print 221 Copy 222 Fax 228 Scan 234 System setup 238 Network setup 2...

Page 167: ...eb Service 316 Using Samsung Easy Document Creator 320 Using Samsung Easy Printer Manager 321 Using Samsung Printer Status 324 Using Samsung Printer Experience 326 Using the Linux Unified Driver Confi...

Page 168: ...machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 178 Installation for Mac 169...

Page 169: ...ad the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you...

Page 170: ...the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click O...

Page 171: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package a...

Page 172: ...Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your...

Page 173: ...ne and software Useful network programs 174 Wired network setup 175 Installing driver over the network 178 IPv6 configuration 187 Wireless network setup 190 Samsung Mobile Print 215 AirPrint 216 Googl...

Page 174: ...ent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine manag...

Page 175: ...Setup Next Reports Network Configuration Using this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 169 254 192...

Page 176: ...Configuration Report see Printing a network configuration report on page 175 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 8 Click Apply and then click OK The mach...

Page 177: ...t on page 175 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 14 Click Apply and then click OK The machine will automatically print the Network Configuration Report...

Page 178: ...ntry see Features by models on page 8 The machine that does not support the network interface it will not be able to use this feature see Rear view on page 22 You can install the printer driver and so...

Page 179: ...elect Network connection on the Printer Connection Type screen Then click Next 5 Follow the instructions in the installation window From the Windows 8 Start Screen Samsung Printer Experience app can o...

Page 180: ...n report on page 175 5 The driver is automatically installed from the Windows Update Silent installation Mode Silent installation mode is an installation method that does not require any user interven...

Page 181: ...he PC sharing the printer and then the share name of the printer Command line Definition Description a dest_path or A dest_path Specifies destination path for installation The destination path should...

Page 182: ...P printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instance from your system without effecting other printer d...

Page 183: ...ueue first 15 If Auto Select does not work properly choose Select Printer Software and your machine name in Print Using 16 Click Add 17 After the installation is finished click Close 8 Linux You need...

Page 184: ...IX operating system before installing the UNIX printer driver see Operating System on page 8 The commands are marked with when typing the commands do not type Some features and optional goods may not...

Page 185: ...er Wizard window Setup the printer in this window referring to the following procedures On some UNIX OS for example on Solaris 10 just added printers may not be enabled and or may not accept jobs In t...

Page 186: ...tion in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS name of the printer in the Device textbox for network connected printer...

Page 187: ...Pv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the IPv6 address 10 From the contro...

Page 188: ...2 It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu Network TCP IP IPv6 DHCPv6 Config on the control panel OR For the model with a touch screen select Setu...

Page 189: ...button 7 Turn the machine off and turn it on again You can also set the DHCPv6 To manually set the IPv6 address Check the Manual Address check box Then the Address Prefix text box is activated Enter...

Page 190: ...computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of securit...

Page 191: ...Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for password settings Set up method Connecting method...

Page 192: ...reless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protecte...

Page 193: ...nection process the AP s SSID information appears on the display 5 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Conne...

Page 194: ...s in the window to set up the wireless network Connecting in PIN mode 1 The network configuration report including PIN must be printed see Printing a network configuration report on page 175 In ready...

Page 195: ...k To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected from...

Page 196: ...r the corresponding security key Custom In this mode users can give or edit manually their own SSID or choose the security option in detail 16 Setup using Windows Shortcut to the Samsung Easy Wireless...

Page 197: ...ve and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 4 Review and accept the installation agreements in the installation window...

Page 198: ...tion None WEP64 WEP128 TKIP AES TKIP AES Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are us...

Page 199: ...cable Creating the ad hoc network in Windows 1 Check wheter the USB cable is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD R...

Page 200: ...Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network En...

Page 201: ...tomatically DHCP For the Static method If the IP address assignment method is Static check if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to ent...

Page 202: ...k Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components...

Page 203: ...Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears w...

Page 204: ...that was provided with your machine A machine installed with a wireless network interface USB cable Creating the ad hoc network in Mac 1 Make sure that the machine is connected to your computer and p...

Page 205: ...entication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Net...

Page 206: ...IP address and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machi...

Page 207: ...work configuration report on page 175 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the m...

Page 208: ...tom 7 Select the one Network Name SSID in the list SSID SSID Service Set Identifier is a name that identifies a wireless network access points and wireless devices attempting to connect to a specific...

Page 209: ...ur machine s new IP address in the browser window For example 3 Click Login on the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login We recommend you to ch...

Page 210: ...name for searching for your printer on a wireless network By default the device name is the model name IP Address Enter the IP address of the printer This IP address is used onlyforthelocalnetworkand...

Page 211: ...you are using to set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile printer to print from your smartphone When you have...

Page 212: ...the IP address automatically DHCP when computer is configured to DHCP If the printing job is not working in DHCP mode the problem may be caused by the automatically changed IP address Compare the IP...

Page 213: ...ess router or machine may not be turned on Check the wireless reception around the machine If the router is far from the machine or there is an obstacle you might have difficulty receiving the signal...

Page 214: ...wireless machine You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines The machine is within the range of the wireless network The machine is locat...

Page 215: ...ply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsun...

Page 216: ...website 4 Type in the ID and Password then click Login If it s your first time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default passw...

Page 217: ...Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Cli...

Page 218: ...steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the applica...

Page 219: ...your machine and the method of setting for advanced machine setup Before you begin reading a chapter 220 Print 221 Copy 222 Fax 228 Scan 234 System setup 238 Network setup 248 Job management 250 Job...

Page 220: ...ing this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu and touch screen Some menus may no...

Page 221: ...t using the number keypad Resolution Sets the resolution option The higher the setting the sharper printed characters and graphics Clear Text Prints text darker than on a normal document Edge Enhance...

Page 222: ...ument type for the current copy job see Original Type on page 71 Original Orientation Sets the direction in which information is copied on a page Reduce Enlarge Reduces or enlarges the size of a copie...

Page 223: ...a copy that is easier to read when the original contains faint markings and dark images see Darkness on page 71 Collation Collation Copy Sets the machine to sort the copy job For example if you make...

Page 224: ...of a document Off Does not use this feature SmallOriginal rases the edge of the original if it is small This feature is available only when you place originals on the scanner glass Hole Punch Erases...

Page 225: ...IDENTIAL printed diagonally across the first page or all pages of a document ID Copy This feature is helpful for copying a small sized item such as business card see ID card copying on page 73 N Up Co...

Page 226: ...inches start copying with the cover open Left Page Use this option to print left page of the book RightPage Usethisoptiontoprintright page ofthe book Both Page Use this option to print both pages of t...

Page 227: ...n options or models If so it is not applicable to your machine see Menu overview on page 32 To change the menu options Press copy Menu Copy Setup on the control panel Or Menu Copy Setup on the control...

Page 228: ...od results whenusingtypicaltext basedoriginals However ifyou send originals that are of poor quality or contain photographs you can adjust the resolution to produce a higher quality fax see Resolution...

Page 229: ...machine to send a fax at a later time when you will not be present see Delaying a fax transmission on page 298 You cannot send a color fax using this feature Item Description Send Forward Receive Forw...

Page 230: ...xes are sent smoothly without any error It may take more time Fax Confirmation Fax Send Confirmation Sets the machine to print a report whether a fax transmission was successfully completed or not If...

Page 231: ...ive Start Code Initiates fax reception from an extension phone plugged into the EXT socket on the back of the machine If you pick up the extension phone and hear fax tones enter the code It is preset...

Page 232: ...fax data on both sides of the paper You can save the paper usage Off Prints only one side of the paper Long Edge Prints both sides of the paper however the binding will be the long edge Short Edge Pri...

Page 233: ...ee Menu overview on page 32 To change the menu options Press fax Menu Fax Setup Manual TX RX on the control panel For the model with a touch screen press Setup Machine Setup Next Fax Setup on the touc...

Page 234: ...mail Email Sets scan destination to an email You scan the originals and email the scanned image to destinations see Scanning to email on page 287 FTP Feature FTP Default FTP Sets scan destination to a...

Page 235: ...ral originals are scanned as one file Single Page PDF Scans the originals in PDF and several originals are scanned as an each individual PDF file Multi Page TIFF Scans originals in TIFF Tagged Image F...

Page 236: ...2 Sided or both sides of the paper 2 Sided Rotated 1 Sided For originals that are printed on one side only 2 Sided For originals that are printed on both sides 2 Sided Rotated For originals that are...

Page 237: ...lect On to encrypt the PDF file and set up a password To open the file users need to enter the password Item Description Digital Signature in PDF Digital signature the PDF files when you scan the orig...

Page 238: ...ing time between 12 hr and 24 hr Receive Mode Selects the default fax receiving mode Receive Code This feature works best when you are using an extension telephone connected to the EXT socket on the b...

Page 239: ...B memory devices Item Description Auto Continue Determine whether or not the machine continues printing when it detects the paper does not match the paper settings 0 Sec This option allows you to cont...

Page 240: ...cluded during tray switching This setting works for copy or print jobs It doesn t affect fax jobs Item Description Toner Save Activating this mode extends the life of your toner cartridge and reduces...

Page 241: ...ds to enter the password Select Template Selects the eco template set from the SyncThru Web Service Image Mar Allows you to adjust the color setting such as color registration color density etc Custom...

Page 242: ...gets cancelled If you choose Mixed Mode confidential jobs are printed after authentication but other jobs are printed without an authentication Change Admin Password Changes the machine s password for...

Page 243: ...Description Paper Size Sets the paper size as A4 Letter or other paper sizes according to your requirements Item Description Paper Type Chooses the type of the paper for each tray Paper Source Selects...

Page 244: ...he top margin Left Margin Sets the left margin Manual Feeder Sets the paper margins in manual feeder tray Tray Confirmation Activates the tray confirmation message If you open and close a tray a windo...

Page 245: ...volume level using On Hook Dial You can adjust the speaker volume only when the telephone line is connected a Press fax on the control panel b Press On Hook Dial A dial tone sounds from the speaker c...

Page 246: ...ument list currently stored for delayed faxes along with the starting time and type of each operation Network Configuration Prints information on your machine s network connection and configuration PC...

Page 247: ...ndicators see Monitoring the supplies life on page 105 Image Mar Allows you to adjust the color setting such as color registration color density etc TonerLow Alert Customizes the alert toner low or to...

Page 248: ...tocol and configure parameterstousethenetwork environment see Setting IP address on page 175 There are lots of parameters to be set If you are not sure leave as is or consult the network administrator...

Page 249: ...l Administrator s can use SNMP to monitor and manage machines on the network SNTP You can set SNTP Simple Network Time Protocol settings SNTP synchronizes the clocks of the computer systems through th...

Page 250: ...age 32 To change the menu options Press Menu Job Management on the control panel Item Description Active Job Shows the print job lists that are waiting to be printed Stored Job Shows the print job lis...

Page 251: ...models If so it is not applicable to your machine see Menu overview on page 32 To change the menu options Press Job Status select the menu item you want on the touch screen Item Description Current J...

Page 252: ...w on page 32 To change the menu options Press Eco select the menu item you want on the touch screen Item Description Eco On Eco Off View current eco mode and change on off option Settings Sets eco rel...

Page 253: ...ange the menu options Insert a USB memory device into the USB memory port on your machine and then press USB Press USB select the menu item you want on the touch screen Item Description USB Print Prin...

Page 254: ...n page 32 Press Document Box select the menu item you want Next on the touch screen Item Description System Boxes Saves the print data first and starts printing Stored Print Prints the stored data wit...

Page 255: ...ne see Menu overview on page 32 Press Scan to Cloud select the menu item you want Next on the touch screen Item Description Google Drive Sets scan destination to Google Drive Dropbox Evernote for clou...

Page 256: ...ct the authentication methods to use for secure release feature You can select more than one method for authentication For example if you select Card and PIN users need to be authorized by both card a...

Page 257: ...ng features Altitude adjustment 258 Storing email address 259 Entering various characters 261 Setting up the address book 263 Registering authorized users 268 Printing features 269 Scan features 285 F...

Page 258: ...set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode DeviceSettings see Devic...

Page 259: ...Individual Add 3 Select the Speed No and enter e mail address and fax number If you need to set SMB or FTP sever information check SMB or FTP and set the information 4 Click Apply If you make a group...

Page 260: ...ol panel OR For the model with a touch screen select Setup Machine Setup Next Address Book Email View Lists Individual or Group on the touch screen 2 Enter the first few letters of the name you want F...

Page 261: ...you press 6 the display shows a different letter M N O m n o and finally 6 You can enter a space by pressing 1 twice To delete the last digit or character press the arrows button Special character se...

Page 262: ...d for better usability to the user Touch the input area where you need to enter alphabet characters numbers diacritical marks or special symbols and the keyboard pops up on the screen Returrns to the...

Page 263: ...5 If an entry is already stored in the number you choose the display shows the message to allow you to change it To start over with another speed dial number press 3 Enter the name you want and press...

Page 264: ...press OK 5 Press Stop Clear button or home icon to return to ready mode 8 Registering a group dial number 1 Select fax Address Book New Edit Group Dial on the control panel OR For the model with a to...

Page 265: ...s OK For the model with a touch screen press Name edit the group name using the keyboad 3 Enter a new speed dial number to add and press OK then Add appears Enter a speed dial number stored in the gro...

Page 266: ...his feature may not be available depending on model or optional goods see Features by models on page 8 You can import the address book saved in the machine to the computer in CSV file format using Syn...

Page 267: ...byte using numbers 0 9 and special characters E mail This field is not mandatory You can enter up to 128 byte in email address format ex printer domain com 1 Access the SyncThru Web Service see Using...

Page 268: ...per right of the SyncThru Web Service website 3 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 4 Click Sec...

Page 269: ...ght click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printin...

Page 270: ...stall optional memory when an XPS job does not print because the printer is out of memory For models that provide XPS driver from the Samsung website http www samsung com find your product Support or...

Page 271: ...he button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 65 Item Description Multiple Pages Per Side Selects the number of pages to...

Page 272: ...izes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size this option can be automatically canceled Select only avai...

Page 273: ...on the control panel of the machine None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars...

Page 274: ...view window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down li...

Page 275: ...reate a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of...

Page 276: ...Overlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing...

Page 277: ...confidential documents You need to enter a password to print Store Select this setting to save a document in the mass storage device without printing Store and Print This mode is used when printing a...

Page 278: ...nt job Group permission If you check this option only groups with group permission can start a print job Click the question mark from the upper right corner of the window and click on any option you w...

Page 279: ...t a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions...

Page 280: ...ich pages to print 6 Click Print Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which...

Page 281: ...menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both...

Page 282: ...printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing see Features by models on page 8 Printing files You can...

Page 283: ...on the job list Classes Shows the class that your machine is in Click Add to Class to add your machine to a specific class or click Remove from Class to remove the machine from the selected class 4 Cl...

Page 284: ...of paper to save paper Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Multiple...

Page 285: ...ail attachment See Scanning to email on page 287 FTP SMB You can scan an image and upload it to an FTP SMB server see Scanning to FTP SMB server on page 288 Scan to WSD Scans the originals and saves t...

Page 286: ...Save OK 23 Scanning from network connected machine This feature is not available for the machine that does not support the network interface see Rear view on page 22 Make sure the printer driver is i...

Page 287: ...ed in computer s C Users users name My Documents The saved folder may differ depending on your operating system or the application you are using 24 Scanning to email This feature may not be available...

Page 288: ...il address You can send an email to yourself by activating the Auto Send To Self option in the Settings Scan Scan To E mail on SyncThru Web Service 5 Enter an email subject and press OK For the model...

Page 289: ...a share Your user name should have the rights to read and write the folder 10 Press Apply Scanning and sending to FTP SMB server 1 Make sure that your machine is connected to a network 2 Place a singl...

Page 290: ...ces and Printers Add a printer 2 Click Add a network wireless or Bluetooth printer from the wizard 3 In the printers list select the one you want to use and then click Next The IP address for WSD prin...

Page 291: ...ndpasswordtoaccessthecloudservice you selected To log in automatically check Enable Auto Login press OK To log in using a different account press Log out on the touch screen and log in as a different...

Page 292: ...driver Your machine supports the Windows Image Acquisition WIA driver for scanning images WIA is one of the standard components provided by Microsoft Windows 7 and works with digital cameras and scann...

Page 293: ...ocument Creator on page 320 1 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 59 2 From the Start menu sele...

Page 294: ...save your scanned image If scanning does not operate in Image Capture update Mac OS to the latest version Scanning from network connected machine Network or wireless model only see Features by models...

Page 295: ...ons folder Samsung folder Samsung Scan Assistant 32 Linux scanning Scanning 1 Make sure that the machine is connected to your computer and powered on 2 Double click the Unified Driver Configurator on...

Page 296: ...he image area to be scanned in the Preview Pane 10 Select the option you want 11 Scan and save your scanned image For later use you can save as your scan settings and add it to the Job Type drop down...

Page 297: ...etup on the touch screen 2 Select Redial Times or Redial Term you want 3 Select the option you want 34 Redialing the fax number 1 Press Redial Pause button on the control panel 2 Select the fax number...

Page 298: ...nstalled when you installed the printer driver 1 Open the document to be sent 2 Select Print from the File menu The Print window will be displayed It may look slightly different depending on your appl...

Page 299: ...st enter the fax number using number keypad on the touch screen If you set a time earlier than the current time the fax will be sent at that time on the following day 9 The original is scanned into me...

Page 300: ...olor fax the data is forwarded in grayscale 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Press fax Menu Fax Feature Send Forward F...

Page 301: ...ot be available depending on model or optional goods see Various features on page 10 To set the machine to print out a fax when fax forwarding has been completed select Forward Print 2 Enter the desti...

Page 302: ...ss OK to save the selection For the model with a touch screen press back to save the selection 41 Receiving a fax in the computer Thisfeature may notbe available depending on model oroptionalgoods see...

Page 303: ...s for when an answering machine is attached to your machine Your machine answers an incoming call and the caller can leave a message on the answering machine If the fax machine senses a fax tone on th...

Page 304: ...ing machine with the fax machine Otherwise the outgoing message from the answering machine will interrupt your phone conversation 45 Receiving faxes with an extension telephone When you are using an e...

Page 305: ...fax number or connect the machine to another telephone line After DRPD has been set up call your fax number again to verify that the machine answers with a fax tone Then have a call placed to a diffe...

Page 306: ...is not applicable to your machine Thisfeature may not be available depending on model oroptional goods see Features by models on page 8 1 Place a single document face down on the document glass or lo...

Page 307: ...while you are making copies or printing If you receive a fax while you are copying or printing your machine stores incoming faxes in its memory Then as soon as you finish copying or printing the machi...

Page 308: ...set the ID and password to restrict the user s access and also set the maximum number of simultaneous users 50 Creating a shared folder 1 Open the Windows Explore window from the computer 2 Enter the...

Page 309: ...n Device Options then you can select the various features from Print Mode see Setting Device Options on page 101 1 Open the document you want to print 2 Select Print from the File menu The Print windo...

Page 310: ...em to the printer You can delete a job from the queue before printing or promote a job to print sooner SecuredJob You can print or delete a secured job Shows the list of secured jobs the user has set...

Page 311: ...sing management tools 312 Easy Capture Manager 313 Samsung AnyWeb Print 314 Easy Eco Driver 315 Using SyncThru Web Service 316 Using Samsung Easy Document Creator 320 Using Samsung Easy Printer Manage...

Page 312: ...ndows 8 from the Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driv...

Page 313: ...ers only This feature may not be available depending on model or optional goods see Software on page 8 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on th...

Page 314: ...ng on model or optional goods see Software on page 8 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Downlo...

Page 315: ...ngs as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 64 3 From the Favorites tab select Eco Printing Preview 4 Click OK Prin...

Page 316: ...in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the...

Page 317: ...tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set syste...

Page 318: ...ful sites where you can download or check information 3 E mail notification setup You can receive emails about your machine s status by setting this option By setting information such as IP address ho...

Page 319: ...trator s information This setting is necessary for using the e mail notification option Some menus may not appear in the display depending on options or models If so it is not applicable to your machi...

Page 320: ...eatures below Image Scanning Use for scanning single or multiple pictures Document Scanning Use for scanning documents with text or text and images Text Converting Use for scanning documents that need...

Page 321: ...er provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 5 Unders...

Page 322: ...ary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to chan...

Page 323: ...o PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving...

Page 324: ...g Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status...

Page 325: ...t related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroc...

Page 326: ...rom the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the Sams...

Page 327: ...ror occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Inte...

Page 328: ...ter you want to delete 4 Click Yes You can see that the selected printer is removed from the screen 10 Printing from Windows 8 This section explains common printing tasks from the Start screen Basic p...

Page 329: ...Cancel or Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the doc...

Page 330: ...the various ways to layout your documents Security tab Some features may not be available depending on the model or options If this tab is not shown or disabled it means that this features are not su...

Page 331: ...i functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience The most frequently use...

Page 332: ...age 171 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 12 Opening Unified Driver Configurator 1 Double click the...

Page 333: ...ied Driver Configurator 13 Printers configuration Printers configuration has the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine i...

Page 334: ...default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Cla...

Page 335: ...rts check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases...

Page 336: ...oblems 338 Printing problems 339 Printing quality problems 343 Copying problems 351 Scanning problems 352 Faxing problems 354 Operating system problems 356 For errors that occur during the wireless so...

Page 337: ...ns from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too...

Page 338: ...ms Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply...

Page 339: ...the toner cartridge see Replacing the toner cartridge on page 97 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 97 If a system e...

Page 340: ...ting preferences on page 64 Select the correct paper source See the printer driver help screen see Using help on page 65 A print job is extremely slow The job may be very complex Reduce the complexity...

Page 341: ...he board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file...

Page 342: ...paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 64 The printed billing paper is curled The paper type setting does not match Change the printer o...

Page 343: ...er save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridg...

Page 344: ...processes can cause some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see...

Page 345: ...rrect the problem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental condition...

Page 346: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 64 If background scatter covers the e...

Page 347: ...roperly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and qu...

Page 348: ...re dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 107 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 349: ...as within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizonta...

Page 350: ...references click the Paper tab and set type to Thin see Opening printing preferences on page 64 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Yo...

Page 351: ...in the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high hum...

Page 352: ...er cable with a known good cable If necessary replace the printer cable Check that the scanner is configured correctly Check scan setting in the application you want to use to make certain that the sc...

Page 353: ...a copying or printing job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine printer cable may be improp...

Page 354: ...ht size not too thick or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative Faxes are not received automat...

Page 355: ...paper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store t...

Page 356: ...Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after prin...

Page 357: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during...

Page 358: ...color machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 5...

Page 359: ...cations to the same port is possible To avoid possible conflicts only one of them at a time is allowed to gain control over the device The other user will encounter device busy response This usually h...

Page 360: ...prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the m...

Page 361: ...g com ae_ar Arabic BELARUS 810 800 500 55 500 www samsung com BELGIUM 02 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www sam...

Page 362: ...amsung com latin_en English EGYPT 08000 726786 www samsung com EIRE 0818 717100 www samsung com Country Region Customer Care Center WebSite EL SALVADOR 800 6225 www samsung com latin Spanish www samsu...

Page 363: ...ICA 1 800 234 7267 www samsung com Country Region Customer Care Center WebSite JAPAN 0120 327 527 www samsung com JORDAN 800 22273 065777444 www samsung com Levant English KAZAKHSTAN 8 10 800 500 55 5...

Page 364: ...samsung com pk PANAMA 800 7267 www samsung com latin Spanish www samsung com latin_en English Country Region Customer Care Center WebSite PARAGUAY 009 800 542 0001 www samsung com py PERU 0 800 777 0...

Page 365: ...msung com SUDAN 1969 www samsung com SWEDEN 0771 726 7864 SAMSUNG www samsung com Country Region Customer Care Center WebSite SWITZERLAND 0848 SAMSUNG 7267864 CHF 0 08 min www samsung com ch www samsu...

Page 366: ...m ua Ukrainian www samsung com ua_ru Russian URUGUAY 000 405 437 33 www samsung com UZBEKISTAN 8 10 800 500 55 500 www samsung com VENEZUELA 0 800 100 5303 www samsung com ve VIETNAM 1 800 588 889 www...

Page 367: ...rks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachine...

Page 368: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 369: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 370: ...control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of pro...

Page 371: ...otating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology relat...

Page 372: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 373: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 374: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 375: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 376: ...address and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the...

Page 377: ...USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transm...

Page 378: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 379: ...ler 110 scan unit 111 cleaning a machine 107 clear button 25 control panel 23 touch screen 37 convention 14 copy general setup 222 copying basic copying 70 reducing or enlarging copies 72 D default se...

Page 380: ...faxing adjusting darkness 80 adjusting resolution 79 preparing to fax 76 receiving in Fax mode 79 features 5 machine features 219 print media feature 146 front view 21 G general icons 14 general sett...

Page 381: ...ecial media 52 N network driver installation Linux 183 Mac 182 UNIX 184 Windows 179 general setup 248 installing environment 151 introducing network programs 174 IPv6 configuration 187 SetIP program 1...

Page 382: ...ting feature 269 problem operating system problems 356 problems copying problems 351 faxing problems 354 paper feeding problems 337 power problems 338 printing problems 339 printing quality problems 3...

Page 383: ...non Samsung and refilled 92 redistributing toner 94 replacing the cartridge 97 storing 92 touch screen keyboard 262 tray adjusting the width and length 47 changing the tray size 47 loading paper in m...

Page 384: ...le connected 28 30 system requirements 148 using SetIP 175 207 wireless ad hoc mode 190 Infrastructure mode 190 USB cable 196 WPS disconnectiong 193 WPS the machine does not have a display screen PBC...

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