trouBlEsHootiNG
No operation can be performed with the remote control.
y
Check the batteries in the remote control. They may need replacing.
y
Operate the remote control at a distance of no more than 6.1 m.
y
Remove the batteries and hold down one or more buttons for several minutes to drain the microprocessor
inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again.
Play mode differs from the [Media] Menu selection.
y
Some of the functions selected in the
[Media]
Menu may not work properly if the content file is not encoded
with the corresponding function.
The screen aspect ratio cannot be changed.
y
This is not a problem with the STB.
No sound comes out from TV or audio equipment.
y
If the cable is connected normally, check if the
MUTE
function is enabled. If the
MUTE
function is enabled,
press the
MUTE
button on the remote control to disable it.
Blank screen, No HDMI output or No SCART output.
y
Check if your TV set is power ON
y
Check if your STB is power ON
y
Check the connection between the TV input port set and the STB output port.
y
Check if your TV input source is correct
-
When you use HDMI, then the TV input source must be [HDMI] or the connected [HDMI (port No)] if
there are one more HDMI input ports.
-
When you use SCART, then the TV input source must be [AV]. The use of SCART isn’t recommended due to
the low resolution.
y
If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you cannot see a
picture on your TV.
y
Press the
MENU
button and then select
[Auto]
or the TV possible resolution option in
[Settings]
>
[Picture]
>
[Screen resolution]
in another TV which supports the setup resolution on the STB(for example, 1080p).
-
When you select
[Auto]
, the maximum resolution is set up available on TV.
y
Press the
MENU
button and then select
[Settings]
>
[System]
>
[Reset to default settings]
in another TV
which supports 1080p. When the factory default settings are restored, all stored user data is deleted.
Forgot password
y
Call the service center of Samsung Germany.
-
Samsung Germany Call center: 01806 7267864
A
ppendix
If you experience other problems.
y
Go to the table of contents and find the section of the user manual that contains the explanations regarding
the current problem, and follow the procedure once again.
y
If the problem still cannot be solved, please contact your nearest Samsung authorized service center.
-
Samsung Germany Call center: 01806 7267864
Abnormal HDMI output screen.
y
If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital
Content Protection).
y
Plug Out/In the TV and the STB again.
First installation screen is shown again after performing the [Reset to default settings].
y
It is a correct operation. When you perform the
[Reset to default settings]
in
[Settings]
>
[System]
, All
settings including the PIN will revert to the factory settings. When the factory default settings are restored,
all stored user data is deleted.
During the booting, ‘No signal’ screen keeps over one minute.
y
Check if your STB is power ON
y
Check the connection between the TV input port set and the STB output port.
y
Plug out the STB for over 2 seconds and then plug it in.
If TimeShift function using internal flash memory isn't working.
y
Samsung guarantees a lifecycle time of internal memory up to 1500 hours.
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