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Getting Help
For Assistance
270
l
From home, tap
Apps
>
Settings
>
Connections
>
Mobile networks
>
Access
Point Names
>
More options
>
Reset to default
.
Problem
: Battery level goes down quickly.
Solution
: Are you where signal is weak or have been out of service area for a long period?
Calling where signal is weak or being out of service area uses a lot of Battery.
Problem
: Cannot install applications.
Solution
: Applications cannot be installed with only a little free space on the phone or SD card.
. Applications not supported by your phone cannot be
installed.
Problem
: Cannot unlock screen.
Solution
: Power the phone on again. If you are unable to turn the phone off, remove and
replace the Battery, and then power the phone on again. Data that was being edited is erased
after the phone is powered on again.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your
voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited
access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on
to
. (Click
Register
and follow the prompts to get started.) If you are not the
account owner (if someone else receives the bill for your Sprint service), you can get a sub-account
password at
Voicemail Passcode
You will create your voicemail passcode when you set up your voicemail. See
for more
information on your voicemail passcode.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access
and authorize purchases.
For more information, or to change your passwords, sign on to
.