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Getting Started
Basic Operations
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You will not be able to access the device after a factory data reset if you do not have your
Google Account username and password. For more information, see
.
Caution
: You should remove your Google Account before shipping your device to Samsung or any
other service provider for service and before resetting the device to factory settings.
Enable Factory Reset Protection
Adding a Google Account to your device automatically turns on the Factory Reset Protection (FRP)
security feature.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
1. From home, tap
Apps
>
Settings
.
2. Tap
Accounts
>
Accounts
>
.
3. Select a Google Account, and then tap
More options
>
Remove account
.
4. Repeat until all configured Google Accounts have been removed from the device.
Google Play Store
Google Play is the place to go to find new Android apps, books, movies, and music for your phone.
Choose from a wide variety of free and paid content ranging from productivity apps and games to
bestselling books and blockbuster movies and music. When you find what you want, you can easily
download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi
or mobile data connection and sign in to your Google Account. See
Installing Applications
Many different kinds of applications can be installed on your phone from Google Play (provided
by Google Inc.). Sprint is not responsible in any way for user-installed applications (quality,
reliability, legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions
(viruses, etc.).
Important
: Our policies often do not apply to third-party applications. Third-party applications may
access your personal information or require us to disclose your customer information to the third-
party application provider. To find out how a third-party application will collect, access, use, or
disclose your personal information, check the application provider’s policies, which can usually be
found on their website. If you aren’t comfortable with the third-party application’s policies, do not use
the application.