Technical Site Documentation myC5-2
Ref. SCT U38 SSC DTS 0024 – Index B - February 15, 2005
Page 5-
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- The under- warranty handsets and accessories declared No Fault Found (NFF) shall be exchanged to the end-users
except previous communication of Sagem.
- The Out of warranty handsets and accessories (oxidation, shocks, …) will be repaired by the Repair Centre after
acceptation by the customer of an estimate according to the Sagem out of warranty repair prices communicated.
- The under- warranty and out of warranty handsets shall be sent to Sagem Montauban.
- In the frame of the Short loop process, there is no level 1 (L1) intervention
5. Reports
An exchange of an handset and its accessories shall be codified Level 3 (L3)
An accessory exchange shall be codified Level 0 (L0).
The Repair Centre shall capture all the information required for issuing and sending the Repair Reports and Status
reports according to the Contractual frequency defined. The Reports shall includes the products treated by the Repair
Centre under- warranty or out of warranty.
