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Technical Site Documentation myC5-2

Ref. SCT U38 SSC DTS 0024 – Index B -February 15, 2005

Page 3-20

SYMPTOM SHEETS

Summary of Contents for myC5-2

Page 1: ...myC5 2 Doc No SCT U38 SSC DTS 0024 Version B Date February 15 2005 Produced by 2 rue du Petit Albi 95800 Cergy Saint Christophe France Tel 33 1 30 73 50 50 Fax 33 1 30 73 50 55 Copyright 2002 SAGEM C...

Page 2: ...cumentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page I NO DISCLOSURE AGREEMENT This document is SAGEM SA property It can not be copied or communicated in all or part without writt...

Page 3: ...scription 2 5 2 3 2 Signal description 2 5 2 4 IDENTIFICATION 2 6 2 4 1 Illustration 2 6 2 4 2 Description 2 6 2 4 3 Description after reparation 2 7 2 5 PHONE BLOCK DIAGRAM 2 8 2 5 1 myC5 2 block dia...

Page 4: ...T functions 4 2 TEST SHEET 4 3 TEST SHEET 01 TEST CHECK BY SMT 4 4 TEST SHEET 02 CHARGER TEST 4 13 TEST SHEET 03 BATTERY TEST 4 14 TEST SHEET 04 HOTLINE MENU 4 15 TEST SHEET 05 RADIO TEST 4 16 CHAPTER...

Page 5: ...DURE SHEET 1 11 REMOVING AND REPLACING THE LOUDSPEAKER 5 31 PROCEDURE SHEET 1 12 REMOVING AND REPLACING THE VIBRATING DEVICE 5 33 PROCEDURE SHEET 1 13 REMOVING AND REPLACING THE MICROPHONE 5 35 PROCED...

Page 6: ...for spare parts must refer to these codes typical code 25 xxx xxx x 1 1 HOW TO USE THE SITE TECHNICAL DOCUMENTATION This is a modular document Each sheet is unique and independent In some cases sever...

Page 7: ...tains the various modifications made to this documentation Chapter 8 Illustrated Parts Catalogue contains the various reference for spare parts Appendix 1 Composition table contains the various SAGEM...

Page 8: ...rray WAP Wireless Application Protocol WiFi Wireless Fidelity WSP Wireless Session Protocol 1 3 COMMENTS SHEET Broad experience is very beneficial in several respects Please let us know your comments...

Page 9: ...nts ____________________________________________________________________________ ______________________________________________________________________________________ ________________________________...

Page 10: ...n speed kbit s 271 Speech throughput kbit s 13 5 6 Maximum data throughput kbit s 12 Multiple access Frequency and temporal multiplexing frequency duplexing Cell radius km 0 3 to 30 0 1 to 4 SAGEM ter...

Page 11: ...Technical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 2 2 Table 3 RF power classes...

Page 12: ...65 536 Number of lines up to 8 lines Screen size LxH mm 28 x 35 Screen resolution pixels 128 x 160 Backlight yes white Soft keys navigation yes 2 programmable keys 2 side keys Sub LCD clam design yes...

Page 13: ...ds Protocol supported EMS MMS WSP Get WAP save as PC Sync Wallpaper screensaver yes via EMS WAP PC download MPAS Animation yes via EMS WAP PC download MPAS Menu icon Yes Ringing melodies Yes Music No...

Page 14: ...converter Yes Languages up to 10 languages embedded Compatible Accessories Data cord yes using USB connection Universal charger yes EU UK US available Hands free kit Yes MEMORY Internal phone book pos...

Page 15: ...ut from microphone BFTXN 2 Differential input from microphone BFRXP 3 Differential output to earphone BFRXN 4 Differential output to earphone VBAT 5 POWER SUPPLY IMAGE VOLTAGE connect this signal to C...

Page 16: ...Technical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 2 7...

Page 17: ...15 characters c Reference of product aesthetic used bar code d Reference of product aesthetic used 9 characters e Date code Manufacturing level Production area Indication Ex F274 02 F fabrication are...

Page 18: ...5 2005 Page 2 9 2 4 3 Description after repair A new sticker is positioning by Repairing Centre near the sim card connector This extra line will appear if the mobile has already been repaired CRA XXX...

Page 19: ...hat the product Dual Band GSM DCS Type B2003 conforms to the requirements of the following EEC directives EEC Directive 1999 5 CE Safety EN 60950 EMC EN 301 489 1 EN 301 489 7 Low voltage directive 73...

Page 20: ...aracteristics Technology Weight Voltage capacity Li ion 24 g 720mAh 2 6 1 2 Description Li ion type batteries are used They are rechargeable using mains power supply modules Batteries caution use Stor...

Page 21: ...230 V 110 V 254 V 121 V Li ion 2h 1h45 2 6 2 Mains modules 2 6 2 1 Description These mains power supply modules accept large dynamic variations in the power supply network They are available for a num...

Page 22: ...flow charts should be followed in full After a reference to a removal replacement sheet or to a test to be carried out you should return to the initial flow chart and continue the search until reachin...

Page 23: ...Technical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 14...

Page 24: ...Proc Sheet 1 14 or 3 01 B4 Defective charge icon display Proc Sheet 1 14 or 3 01 B7 Autonomy Symp Sheet 01 B8 Electrically defective battery Test Sheet 03 B9 Mechanical lock problem on battery Proc S...

Page 25: ...ing call failure Symp Sheet 02 F6 Incoming call failure Symp Sheet 02 G1 Broken or damaged glass Proc Sheet 1 07 1 10 G2 Broken or damaged cover Proc Sheet 1 01 1 07 G5 Broken or damaged keyboard Proc...

Page 26: ...tact the operator SIM LOCKED with SIM SIM card not adapted to the operator Replace the SIM card SIM LOCKED without SIM Attempt of corruption EEPROM fields SAGEM Factory Return Not repair under warrant...

Page 27: ...etc BUSY Problems related to the network and Communications REJECTED The requested operation was refused by the network EMPTY Empty note pad memo etc NOT IN GROUP Error display following an error cod...

Page 28: ...Area Manager or Support Engineers for approval Accordingly 2 ways are possible The problem is already known by SAGEM then the mobile have to follow the normal process in ARC with eventual additional...

Page 29: ...Technical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 20 SYMPTOM SHEETS...

Page 30: ...________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 21 Test the charger Test Sheet 02 Ok Replace the Standard charger Test...

Page 31: ..._______________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 22 Do the Wavetek test Test sheet 05 No Non Radio problem End Return to SAGEM Proc shee...

Page 32: ...ef SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 23 Fault found Charger Test Test Sheet 02 Update with SMT Test Sheet 01 Return to SAGEM Proc sheet 1 14 or Proc 3 01 yes End Battery test Test s...

Page 33: ...Page 3 24 Test the display with the Hotline menu Black colour screen Test Sheet 04 End Ok Yes No Replace the equipped display display loudspeaker vibrating device Proc Sheet 1 08 Test the display with...

Page 34: ...DTS 0024 Index B February 15 2005 Page 3 25 Set the Keypad beep function Return to SAGEM Proc Sheet 1 14 or Proc 3 01 End Ok Yes Replace a new metal dome Proc Sheet 1 06 Ok Yes End No Repeat the keyp...

Page 35: ...U38 SSC DTS 0024 Index B February 15 2005 Page 3 26 Unselect Vibrate only function SOUNDS VIBRATE menu Replace the loudspeaker Proc Sheet 1 11 Ok Yes End No Return to SAGEM Proc Sheet 1 14 or Proc 3 0...

Page 36: ...____________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 27 Test the vibrating device with the hotline menu Test Sheet 04 End Ok Replace the vibrating device Proc Sheet 1 12 End T...

Page 37: ...___________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 3 28 Return to SAGEM SAGE Proc sheet 1 14 ou Proc 3 01 End Ok Yes Audio Problem audio No Yes Fin No Perform radio tes...

Page 38: ...C DTS 0024 Index B February 15 2005 Page 3 29 Take a photo of the test chart Test sheet 06 OK Edit the picture with picture editor sofware Test sheet 06 OK Yes Check color grey gradation Test sheet 06...

Page 39: ...of SAGEM tools listed hereafter are given in Appendix 1 Composition table The following test tools are necessary 1 the ARC downloading kit including the test case provided with the data cable to PC t...

Page 40: ...SMT software with the phone to be repaired 11 Connect the 9 pin SUB D connector to the PC serial port COM1 12 Connect the power supply module to the mains power outlet 13 Connect the phone to be repai...

Page 41: ...Technical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 4 32 TEST SHEET...

Page 42: ...he procedures on the screen 3 Make sure that the mobile phone is not in the sleep mode press the Start key Configure and check default values 1 Click on the CONFIGURE popup menu and then VERIFY Verfab...

Page 43: ...34 SMT SEQUENCE Series of the different functions under SMT sequence of tests 1 Click on SMT SEQUENCE popup menu 2 Select the different functions you want to carry out then click on LAUNCH button Ele...

Page 44: ...he step 2 turn on the defective board mobile recognized perform the step 3c perform the step 3b No Yes the mobile is recognized when the IMEI number Reference and Type of mobile are displayed perform...

Page 45: ...Test Sheet 01 4 9 myC5 2 TEST AND CHECK BY SMT Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 4 36 Step 1 SMT Front page Click on the SWAP Process menu Example The following screen appears...

Page 46: ...ST AND CHECK BY SMT Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 4 37 Step 2 Please click on Detect defective mobile button Step 3a The following screen appears the mobile is recognized Then...

Page 47: ...BY SMT Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 4 38 Step 3b If this screen appears the mobile is not recognized Step 3c You must fill in the empty blanks requested according to the info...

Page 48: ...SCT U38 SSC DTS 0024 Index B February 15 2005 Page 4 39 Step 4 Plug and switch on the new mobile then push on the Detect Swap mobile button Step 5 After clicking on OK SMT prints the label which will...

Page 49: ...Step 6 The downloading is starting if the mobile need to be updated Etape 7 SMT opens the following screen to print the new label please dial the MAKING DATE Production date written on the label of t...

Page 50: ...S 0024 Index B February 15 2005 Page 4 41 RESULTS When old mobile is recognized the audio parameters from the defective mobile have been sent to the functional mobile When old mobile is not recognized...

Page 51: ...test checks the various battery chargers Test procedure 1 Check visually the charger connector 2 Connect the charger to be tested to the mobile 3 Access to the HOTLINE menu by pressing on the MENU ke...

Page 52: ...etween the V poles the voltage shown must be between 2 5V and 4 5V If the voltage 4v load the battery for 30 minutes with a universal charger and follow the instructions below If the voltage 4V Measur...

Page 53: ...the C key to return at the operational screen of the mobile Description of the myC5 2 HOTLINE menu 1 APPLICATION BATTERY gives the value of the battery voltage VERSION reads the installed software ver...

Page 54: ...Test procedure 1 Position the calibration tool first on the RF coupler to calibrate it 2 Position the myC5 2 module on the RF coupler 3 Switch the Wavetek on and press on AUTOTEST 4 Choose the corresp...

Page 55: ...Photo Size menus The lens must be clean if not cleaned with a lint free wipe Test procedure Put myC5 2 at about 30 cms of the color test chart in order to visualize test chart entirely inactive zoom S...

Page 56: ...esence or use on the radiotelephone of non genuine element material and software leads automatically the exclusion from SAGEM warranty Maintenance procedure sheets are coded as follows Proc Sheet X XX...

Page 57: ...play vibrating device etc Check the concordance between the defect declared by the end user and the defect observed Call back of the end user or dealer as far as possible either in case of misundersta...

Page 58: ...em out of warranty repair prices communicated The under warranty and out of warranty handsets shall be sent to Sagem Montauban In the frame of the Short loop process there is no level 1 L1 interventio...

Page 59: ...shall be sent with the Return Product Sheet filled in indicating the defect declared by the end user and the defect observed by the Repair Centre Sagem Defect codes The NFF products sent to Sagem Mont...

Page 60: ...lem o What are his residence zone and the reception level of the mobile Number of receipt bar o What is the state of the battery when the defect appears o In case of loss of communication With or with...

Page 61: ...Technical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 6 LEVEL 0 MAINTENANCE...

Page 62: ...applicable 4 6 Preliminary operation 4 7 Switch off the mobile phone 4 8 Removal procedure 1 Remove the battery cover 1 by pushing on the button 2 Unlock the battery pack 2 by pushing the lock button...

Page 63: ...Proc Sheet 0 01 myC5 2 REMOVING REPLACING THE BATTERY 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 8 1 2 4 3...

Page 64: ...eration 1 Remove the battery pack Proc sheet 0 01 4 12 Removal procedure 1 Remove the SIM locker 1 by pressing under the back of the SIM locker to liberate from the back cover 2 4 13 Placement procedu...

Page 65: ...Proc Sheet 0 02 myC5 2 REMOVING REPLACING THE SIM LOCKER 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 10 1...

Page 66: ...cal Site Documentation myC5 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 11 LEVEL 1 MAINT...

Page 67: ...the back cover 1 unscrew the three attachment screws 2 and the antenna attachment screw 3 2 Lift delicately the back cover 1 up beginning by the back side 3 Remove rear cover 1 4 19 Placement procedur...

Page 68: ...Proc sheet 1 01 myC5 2 REMOVING REPLACING THE BACK COVER 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 13 1 2 3...

Page 69: ...emove the back cover Proc sheet 1 01 4 23 Removal procedure 1 Remove the connector 1 shielding by mean of tweezers 2 Remove the board to board connector 2 by lifting it up 3 Remove the camera 3 by lif...

Page 70: ...1 02 myC5 2 REMOVING REPLACING THE CAMERA 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5...

Page 71: ...pack Proc sheet 0 01 2 Remove the back cover Proc sheet 1 01 4 28 Removal procedure 1 Remove the battery cover lock 1 by pushing on the two stop pins with tweezers 2 Remove the battery cover lock and...

Page 72: ...myC5 2 REMOVING REPLACING THE BATTERY COVER LOCK 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005...

Page 73: ...peration 1 Remove the battery pack Proc sheet 0 01 2 Remove the back cover Proc sheet 1 01 4 33 Removal procedure 1 On the back cover unscrew the attachment screw 2 of the antenna 1 2 Remove the anten...

Page 74: ...1 04 myC5 2 REMOVING REPLACING THE ANTENNA 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5...

Page 75: ...c sheet 1 01 4 38 Removal procedure 1 Liberate the electronic board 1 by pushing the two stop pins 4 to outside by means of tweezers 2 Lift equipped electronic board up 1 to liberate it of the front c...

Page 76: ...Proc Sheet 1 05 myC5 2 REMOVING REPLACING THE ELASTOMER KEYPAD AND THE SIDE KEY 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 21 1 2 3 4...

Page 77: ...eet 1 01 4 43 Removal procedure 1 Remove the metal dome 2 of the equipped electronic board 1 4 44 Placement procedure Warning The metal dome is not reusable it must be necessarily replaced by a new me...

Page 78: ...Proc Sheet 1 06 myC5 2 REMOVING REPLACING THE METAL DOME 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 23 1 2...

Page 79: ...m at the centre with tweezers and by acting as a lever 2 On the back flip cover 1 unscrew the four attachment screws 4 3 lift the front flip cover 1 up with a flat screwdriver beginning by the hinge s...

Page 80: ...yC5 2 REMOVING REPLACING THE FRONT FLIP COVER 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Pag...

Page 81: ...dure 1 Remove the audio gasket from the flip lower cover 3 2 Release the vibrating device and the loudspeaker from the flip lower cover 3 3 Release the equipped display 1 from the flip lower cover 3 b...

Page 82: ...EMOVING REPLACING THE EQUIPPED DISPLAY 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 27...

Page 83: ...ns of tweezers 2 Lift equipped electronic board up 1 to liberate it of the front cover 3 Unsolder the flex PCB 4 from the electronic board 1 4 Open Zif connector lock 3 by lifting lock up 5 Remove del...

Page 84: ...5 2 REMOVING REPLACING THE EQUIPPED ELECTRONIC BOARD 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2...

Page 85: ...yC5 2 REMOVING REPLACING THE EQUIPPED ELECTRONIC BOARD 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15...

Page 86: ...e equipped flip 1 2 Remove delicately the flex PCB 3 from the front cover 3 Remove the equipped flip 1 4 Remove the front flip cover Proc sheet 1 07 5 Remove delicately the equipped display from the f...

Page 87: ...0 myC5 2 REMOVING REPLACING THE BACK FLIP COVER 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 P...

Page 88: ...p cover Proc sheet 1 07 4 69 Removal procedure 1 Unstuck the loudspeaker 1 of the back flip cover 2 with a flat screwdriver 2 Unsolder the loudspeaker 1 on the equipped display 2 3 Remove the loudspea...

Page 89: ...Proc sheet 1 11 myC5 2 REMOVING REPLACING THE LOUDSPEAKER 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 34 2 1...

Page 90: ...Proc sheet 1 07 4 74 Removal procedure 1 Remove the vibrating device 1 from its housing first with a flat screwdriver 2 Unsolder the vibrating device 1 on the equipped display 2 3 Remove the vibrating...

Page 91: ...Proc sheet 1 12 myC5 2 REMOVING REPLACING THE VIBRATING DEVICE 2 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 36 2 1...

Page 92: ...heet 0 01 2 Remove the back cover Proc sheet 1 01 3 Remove the equipped electronic board Proc sheet 1 09 4 79 Removal procedure 1 Unsolder the microphone 2 from the equipped electronic board 1 2 Remov...

Page 93: ...1 13 myC5 2 REMOVING REPLACING THE MICROPHONE 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Pag...

Page 94: ...ll times c The defective equipped electronic boards have to be returned to SAGEM factory packaged individually in the original package see enclosed photos in the appropriate ESD box One box per Sagem...

Page 95: ...SSC DTS 0024 Index B February 15 2005 Page 5 40 Example of equipped electronic boards packaging Equipped electronic board with metal dome and microphone Humidity absorber ESD shielding bag ESD shield...

Page 96: ...3 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 41 SAGEM electrostatic shielding box Refere...

Page 97: ...tal dome Display test Hot Line Menu Keypad test Vibrating device test See Technical documentation test sheet 05 Audio parameters written on the new swap board Follow return instructions page 5 37 Mobi...

Page 98: ...cal Site Documentation myC5 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 43 LEVEL 2 MAINT...

Page 99: ...he board due to a bad replacement of the connector fall under the Repair Centre responsibility Replacement procedure of DATA AUDIO CHARGE connector 1 Disassemble the handset Proc 1 09 2 Replace the de...

Page 100: ...to be used LITTON flux Supplier reference 952 D6 SAGEM reference18 775 103 7 With tweezers hold the connector and heat the pins up ATTENTION Do not pull the connector but let it come in order to avoid...

Page 101: ...ctor by positioning it straight ahead pads upward and by heating the solder wick which is in touch with pins Attention At the end of the operation verify that there is no short circuit between pads St...

Page 102: ...cal Site Documentation myC5 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 47 LEVEL 3 MAINT...

Page 103: ...______ Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 5 48 IMPORTANT Mobile packaging sent to SAGEM S A Follow the Proc sheet 1 14 Packaging for swap or mobile components storage The swap and...

Page 104: ...N BOUTON VERROU DEFECTUEUX BROKEN OR DAMAGED GLASS FLIP SLIDE VITRE CASSEE OU ABIMEE FLAP SLIDE BROKEN OR DAMAGED FLIP FLAP CASSE OU ABIME BROKEN OR DAMAGED BODY KEYBOARD CLAVIER CASSE OU ABIME CORPS...

Page 105: ...EN GLASS G1 VITRE CASSEE OU ABIMEE G2 BROCKEN COVER G2 COQUE CASSEE OU ABIMEE G3 BROKEN FLIP G3 FLAP CASSE OU ABIME G5 BROCKEN KEYBOARD G5 CLAVIER CASSE OU ABIME G6 DEFECTIVE LOCK BUTTON G6 BOUTON VER...

Page 106: ...APTER 6 ACCESSORIES 4 86 PEDESTRIAN HANDSFREE KIT 4 86 1 Description Ear support with microphone on the cable for handsfree conversation 4 86 2 Characteristics Item Dimensions Loudspeaker impedance Mi...

Page 107: ...tions and the corrective procedures to be applied to maintain the product following it s evolution 5 2 APPLICATION The Technical Information Bulletin TIB are reference and must be applied by the repai...

Page 108: ...1 Battery pack 15 1 Side key 20 4 Cruciform screw 25 1 Antenna 30 1 Antenna screw 35 1 Antenna screw cover 40 1 Equipped electronic board 45 1 Camera 50 1 Elastomer keypad 55 1 Connector shielding 60...

Page 109: ...Technical Site Documentation myC5 2 100 1 Bak flip cover 105 1 Audio gasket 110 4 Cruciform screw 115 2 Flip screw cover 120 1 Back cover...

Page 110: ...hnical Site Documentation myC5 2 Ref SCT U38 SSC DTS 0024 Index B February 15 2005 Page 8 3 8 2 myC5 2 exploded view 10 35 40 100 30 15 85 25 20 60 85 45 55 50 65 70 75 80 85 10 5 90 95 11 0 11 5 12 0...

Page 111: ...POSE This chapter contains the SAGEM codes of articles mentioned throughout the Site Technical Documentation 6 2 LIST OF ARTICLES TEST TOOLS Designation Reference 5 2 Metal dome jig To define 5 2 cali...

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