Technical Site Documentation myC5-2
Ref. SCT U38 SSC DTS 0024 – Index B - February 15, 2005
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6. Procedure
From the beginning date of the Short loop process application and minimum each week, the Repair Centre shall
ship the products (handsets and accessories) to Sagem Montauban.
6.1. Handsets :
- MRA Procedure for the after-Sales products ( one MRA number for the products concerned by the short loop).
- MRA Procedure for DOA products ( one MRA DOA number for the products concerned by the short loop) if the
Repair Centre is authorised to treat the DOA products.
The MRA request shall be sent to Sagem Montauban (with knowledge to the Area Manager and Support Engineer).
The shipment of products to Sagem Montauban shall comply with the MRA procedure. Furthermore each products
shall be sent with the Return Product Sheet filled in indicating the defect declared by the end-user and the defect
observed by the Repair Centre (Sagem Defect codes).
The NFF products sent to Sagem Montauban shall be identified by using separate package. Furthermore this
products shall be sent with the complete description of the defect declared by the end-user ( not codified).
The accessories received by the Repair Centre shall be sent to Sagem Montauban sent back attached with the
handset ( not connected to the handset).
6.2. Accessories :
For the accessories received without the handsets, the procedure is the following:
Accessories return procedure to Sagem Montauban to be used. The Repair Centre shall indicate on the parcel
Acces model (ex : myC5-2) for the accessories received in the Repair Centre without the handsets.
7. Sagem Montauban
Sagem Montauban will ship back to the Repair Centre the same quantity of handsets and accessories as the quantity
received.
