Technical Site Documentation myC5-2
Ref. SCT U38 SSC DTS 0024 – Index B -February 15, 2005
Page 3-19
3.5 LIST OF OBSERVED DEFECTS
A SAGEM code is assigned to each confirmed defect. This code should be entered on
Proc Sheet 3 01
,
SAGEM Factory Return, if the phone to be repaired is returned to SAGEM (see chapter 5).
3.6 INFORMATION ABOUT NEW NOTICED FAULTS
Detection by the repair center of new fault shall induce to respect the following procedure
a) The concerned technician fills a precise report using the document NPD report
SAV GSM 277 V1
b) Then, this document is transmitted by email to the concerned Area Manager or
Support Engineers for approval. Accordingly, 2 ways are possible :
- The problem is already known by SAGEM, then the mobile
have to follow the normal process in ARC with eventual
additional data given by AM or SE
- Return of mobile to MTB is requested.
c) In that second case, the ARC will have to request a specific RMA number for
this mobile in order to facilitate the treatment when arriving in SAGEM.
d) This mobile returned to SAGEM will be swapped following ARCs habitual
process for MTB return but will be MANDATORY linked to a paper version of the
document filled by the technician.
e) The treatment will have to be reproduced on the daily report and will be
considered as level 3. Specified fault code will be then the technically closest
one of the noted one, in the grid given by SAGEM
