Technical Site Documentation myC5-2
Ref. SCT U38 SSC DTS 0024 – Index B - February 15, 2005
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5.2
SHORT LOOP PROCESS
1. Initialisation
From the communication by Sagem and the reception of the concerned products by the short loop process, the
Repair Centre shall comply with the above procedure. The application of the Short loop process will end when
received the authorisation of repairing given by Sagem.
2. Administrative checks to be done by the Repair Centre
- Authorisation from Sagem for treating the reference received (Part number)
- Process to be applied : short loop process or normal process (DTS, Normal, etc…). The Repair Centre shall check if
the product received has to be treated according to the short loop process.
- Controls on the warranty conditions and DOA conditions (if the Repair Centre is authorised) communicated by
Sagem.
3. Tests and controls :
- Checks if there are no external shocks or oxidation marks ( the covers shall be dismantled in case of exchangeable
covers)
- Checks and confirmation of the defect (real call with SIM, functional test keypad , display, vibrating device, etc…)
- Check the concordance between the defect declared by the end-user and the defect observed
- Call back of the end-user or dealer (as far as possible) either in case of misunderstanding of the defect declared by
the end-user or in case of the non observation of the defect. (see the appendix “Additional information about the No
Fault Found –NFF-> at the end of this document allowing according to the case to understand the return of the
product)
If any doubts occurred concerning out of warranty products received, the Repair Centre shall send to Sagem
Montauban (with knowledge to the Area Manager and Support Engineer) the photo of the defect.
N.B :
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The handsets shall not be dismantled (by using screwdrivers) except previous request from Sagem.
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The Repair Centre will not make any Repair (such as spare parts exchange or software upgrade) except previous
communication of Sagem. The exchanges of handsets or accessories are the only intervention authorised.
4. Exchange by the Repair Centre
- The Repair Centre will use the products delivered for swap to the Repair Centre for exchanging the products to the
end-users (except particular process defined by Sagem).
- The under- warranty handsets and accessories received shall be exchanged to the end-user.
