8..
W
arranty
RTT
has a full one year warranty that begins from the day of shipment on all parts and materials. This warranty
does not extend to include labor costs for the replacement of parts or materials covered under warranty.
If a part is believed defective, please notify our Customer Service Department. A replacement item shall be
shipped and regular freight shall be paid by
RTT
.
If
RTT
requires the defective part to be returned, appropriate return freight costs shall be paid by
RTT
.
IMPORTANT: Before returning the defective part(s), you must first get an RGA (Return of Goods Authorization) from
our Customer Service Department. A copy of the RGA document MUST be included with the returned item(s).
The Seller warrants to Buyer that the equipment mentioned herein shall be free from defects of materials or
workmanship under normal use and maintenance for a period of one (1) year from date of shipment. The
liability of Seller under this warranty shall be limited to the repair or replacement, at Seller’s option, of any part
or component which may prove to be defective under normal use, service and maintenance after Seller, in its
sole discretion, determines same to be defective. Said warranty is conditioned upon Buyer giving Seller
immediate written notice of an alleged defect and refraining from the attempted repair of alleged defects
without prior written consent of Seller. The Seller makes no warranty whatsoever with respect to accessories or
components not supplied by Seller. For any components purchased by Seller for use on or in conjunction with
the equipment which is the subject of this contract, the Seller extends to the Buyer only the same warranty
granted to Seller by the component vendor or manufacturer.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTIES (EXPRESS OR IMPLIED)
INCLUDING WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR PURPOSE AND
OF ANY NON-CONTRACTUAL LIABILITIES INCLUDING PRODUCT LIABILITIES BASED ON NEGLIGENCE OR
STRICT LIABILITY. EVERY FORM OF LIABILITY FOR DIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOSS IS
EXPRESSLY EXCLUDED AND DENIED. IN NO CASE SHALL
RTT
ENGINEERED SOLUTIONS LIABILITY ON THIS
WARRANTY EXCEED THE AMOUNT OF THE PURCHASE PRICE.
The performance and safety of the equipment mentioned herein is contingent upon proper installation, the use
of suitable process materials and operation and maintenance by properly trained personnel.
During the warranty period,
RTT
will repair or replace, free of charge, any parts that
RTT
Engineered Solutions
has verified to be defective in materials or workmanship. If inspection of the equipment does not disclose any
defect in workmanship of material, repairs will be made at a reasonable charge, which will include the costs of
labor, materials and transportation.
6.1 Returning Items For Credit
RTT
Engineered Solutions will take back any standard stocked items returned and issue a credit, less a 20%
handling and restocking fee. Customer is responsible for all freight charges and the item MUST be returned in its
original condition. If the item is damaged in transit you will not receive credit.
RTT
will mark the Bill of Lading
“Damaged” and send you pictures of the damaged item. For custom or non-stock special order items you must
contact our Customer Service Department to determine if the item may be returned. Any restocking charges
shall be determined on a case by case basis.
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