Troubleshooting
Refer to the applicable section below for information on troubleshooting the operation or setup of your
server.
General Problems
• Video output is not synchronized with downstream devices.
• Check that a reference signal is connected to the Reference BNC on the back of the server and that
the correct reference format is selected.
• I cannot record external timecode.
• Check that a valid analog timecode signal is connected to the LTC IN port.
• Verify that the timecode signal is 1V peak-to-peak minimum.
• I hear a beeping sound from inside the main server chassis.
• Check to see if two power cords are connected to the AC input on both power supplies. If only one
power cord is connected, then the internal alarm will sound. The only way to silence the alarm is
to either connect AC power to both modules, or remove the module without power. Although the
server can operate with just one power module, it is not recommended.
• If the two power cords are connected to the two modules of the power supply, and you are sure
there is full power on both power cords, then check the small LED on each of the two power supply
modules (from the chassis rear). These LEDs should be solid green. If either LED is blinking, or
has changed to yellow or red, then you may have a fault in the power supply module. Remove the
suspect power supply module immediately (the alarm should then mute). Contact Ross
®
technical
support for assistance.
• If the power supply checks okay, check the LEDs on the SSD drive on the front of the server. These
LEDs should be BLUE or PURPLE. If any of the LEDs are RED there may be a failed SSD drive.
Contact Ross
®
technical support for assistance.
Tria Express DUET User Manual (v01) — Troubleshooting • 85