Installation Trouble
57
4. Troubleshooting
Driver Installation Is Impossible
If installation quits partway through or when VPanel does not recognize the machine, the driver may not have been installed
correctly. In such cases, perform the following procedures. (If procedure A does not solve your problem, perform procedure B.)
Windows 10,8.1 (procedure A)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. Click [Desktop].
3. Right-click the [Start] button, and then click [Control Panel].
4. Click [View devices and printers]or [Devices and Printers]
5. Check that the model you are using is displayed under "Unspecified."
6. Right-click the icon of the model you are using, and then click [Remove device].
7. When the message "Are you sure you want to remove this device?" is displayed, click [Yes].
8. Check that the icon for the model you are using is no longer displayed under "Unspecified."
9. Temporarily disconnect the USB cable connecting the machine to the computer, and then reconnect these devices.
If the printer icon for the machine you are using is displayed under "Printer," the driver has been successfully installed.
If you could not solve your problem by following this procedure, perform the procedure under "Windows 10,8.1 (procedure B)."
Windows 10,8.1 (procedure B)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. If the [Found New Hardware] appears, click [Close] to close it. Disconnect any USB cables for printers or other such equip-
ment other than this machine.
3. Click [Desktop].
4. Right-click the [Start] button, and then click [Device Manager].
5. If the [User Account Control] window appears, click [Continue]. [Device Manager] appears.
6. Click [Show hidden devices] from the [View] menu.
7. In the list, find [Printers] or [Other devices], then double-click it. Under the selected item, click the name of the model you
are using or [Unknown device].
8. Go to the [Action] menu, and click [Uninstall].
9. In the "Confirm Device Uninstall" window, click [OK]. Close [Device Manager].
10. Detach the USB cable from the computer, and then restart Windows.
11. Uninstall the driver. Carry out the steps from step 3 on page 58 “Uninstalling the Driver (Windows 10,8.1)” to uninstall
the driver.
12. Reinstall the driver again following "Setup Guide" ("Installing the Software") or
P. 54"Installing the Driver Separately"
.
Windows 7 (procedure A)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. From the [Start] menu, click [Devices and Printers].
3. Check that the model you are using is displayed under "Unspecified."
4. Right-click the icon of the model you are using, and then click [Troubleshooting].
5. When a screen is displayed with the message "Install a driver for this device," click [Apply this fix].
6. If a message is displayed asking you to "Set as default printer," click [Skip this fix].
7. When the message "Troubleshooting has completed" is displayed, click [Close the troubleshooter].
If the printer icon for the machine you are using is displayed under "Printer," the driver has been successfully installed.
If you could not solve your problem by following this procedure, perform the procedure under "Windows 7 (procedure B)."
Windows 7 (procedure B)
1. If [Found New Hardware] appears, click [Close] to close it.
2. Click the [Start] menu, then right-click [Computer]. Click [Properties].
3. Click [Device Manager]. The [User Account Control] appears, click [Continue]. [Device Manager] appears.
4. Click [Show hidden devices] from the [View] menu.
5. In the list, find [Other devices] , then double-click it. Under the selected item, click the name of the model you are using
or [Unknown device].
6. Go to the [Action] menu, and click [Uninstall].
7. In the "Confirm Device Uninstall" window, select [Delete the driver software for this device.], then click [OK]. Close [Device
Manager].
Summary of Contents for DWX-51D
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