Ricoh Aficio 3232C Facsimile Reference Manual Download

Page: 99 / 108

Solving Problems

Solving Problems

This table lists some common problems and their solutions.

Problem

Causes and solutions

Reference

Image background appears
dirty when received at the
other end. Images from the
back page appear.

Adjust scan density.

p.31 “Image Density (Con-
trast)”

Printed or sent image contains
spots.

The ADF or exposure glass is
dirty. Clean them.

Make sure that ink or correc-
tion fluid is dry before placing
originals.

“Maintaining Your Machine”,

General Settings Guide

Received image is too light.

Request the sender to increase
image density.

---

When using moist, rough, or
processed paper, the printed
image may be partly invisible.
Only use recommended pa-
per.

“Copy Paper”,

General Set-

tings Guide

When

appears on the dis-

play, toner is beginning to run
out. Replace the toner car-
tridge soon.

“

Adding Toner”,

General

Settings Guide

The machine failed to print re-
ceived fax messages.

If this happened when the re-
ceive file indicator was lit, a
problem such as run out of pa-
per or toner might disable
printing.

p.84 “Substitute Reception”,

Facsimile Reference <Advanced
Features>

Store has been selected for Re-
ception File Setting. Print the
fax messages using a Web
browser or the Print Stored
RX File function.

p.122 “Printing fax informa-
tion using a Web browser”,

Facsimile Reference <Advanced
Features>

p.34 “Printing Received and
Stored Documents”,

Facsimile

Reference <Advanced Features>

When

is lit, load paper into

the tray.

“Loading Paper”,

General Set-

tings Guide

Message appears blank at the
other end.

The original was placed up-
side down. Place it properly.

p.13 “Placing Originals”

Both transmission and receiv-
ing are impossible.

Make sure that the modular
cord is correctly connected.

p.199 “Connecting the Ma-
chine to a Telephone Line and
Telephone”,

Facsimile Refer-

ence <Advanced Features>

The terminal adaptor setting
is incorrect. Check the setting.

---

ThemisC1_Fax_EN-F_FM.book Page 91 Tuesday, January 11, 2005 4:51 PM

Summary of Contents for Aficio 3232C

Page 1: ...232 Operating Instructions Facsimile Reference Basic Features FAX Option Type 3232 Operating Instructions Facsimile Reference Basic Features Read this manual carefully before you use this machine and...

Page 2: ...or repair or warranty information please contact RICOH CORP CUSTOMER SUPPORT DEPT at 1 800 FASTFIX If the equipment is causing harm to the telephone network the telephone company may request that you...

Page 3: ...hine from unauthorized use Also refer to this manual for the procedures for registering administrators as well as setting user and admin istrator authentication Network Guide PDF file CD ROM1 Provides...

Page 4: ...ions This guide is added to the Start menu when DeskTopBinder Lite is installed Auto Document Link Guide PDF file CD ROM2 Describes operations and functions of Auto Document Link installed with DeskTo...

Page 5: ...mediate Transmission 17 Memory Transmission 18 Canceling a Memory Transmission 22 Before the Original Is Scanned 22 While the Original Is Being Scanned 22 While the Original Is Being Transmitted 23 Be...

Page 6: ...Precautions 52 Functions Not Supported by E mail Transmission 52 Functions Not Supported by E mail Reception 53 T 37 Full Mode 53 Sending Internet Fax Documents 55 Confirming Reception 61 Canceling a...

Page 7: ...ume 81 When the Facsimile Key Is Lit in Red 83 When Toner Runs Out 84 Error Messages and Their Meanings 85 Solving Problems 91 When Things Don t Go as Expected 94 INDEX 95 ThemisC1_Fax_EN F_FM book Pa...

Page 8: ...vi ThemisC1_Fax_EN F_FM book Page vi Tuesday January 11 2005 4 51 PM...

Page 9: ...ur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter mined by turning the equipment off and on the user is encouraged t...

Page 10: ...ber or any other number for which charges exceed local or long distance transmission charges In order to program this information into your FAX machine you should com plete the following steps Follow...

Page 11: ...MPORTANTES MESURES DE S CURIT Certaines mesures de s curit doivent tre prises pendant l utilisation de mat rial t l phonique afin de r duire les risques d incendle de choc lectrique et de blessures En...

Page 12: ...ions all of which are included in Safety In formation General Settings Guide The statements above are notes for your safety Important If this instruction is not followed paper might be misfed original...

Page 13: ...ting is set to Store also lights when a message is re ceived See p 192 Storing or Printing Re ceived Documents Facsimile Reference Advanced Features 4 Confidential file indicator Lights when a message...

Page 14: ...nc tion when the User Tools Counter In quiry display is shown 13 Function status indicators When lit green the corresponding function is active When lit red the corresponding func tion is interrupted...

Page 15: ...ey which you can touch to se lect or specify the function When a function is selected or specified the function name is highlighted like this When a function cannot be selected or specified the functi...

Page 16: ...etting ON and IP Fax H 323 SIP setting ON Note You can change Internet Fax set ting under E mail Settings in Fac simile Features See p 146 E mail Settings Facsimile Reference Ad vanced Features You ca...

Page 17: ...Allows you to switch from one page dis play to another on the destination list See p 40 Switching the titles of destination lists 11 Allows you to search for a desti nation by destination name fax nu...

Page 18: ...or about your login user name password and user code For details about the various types of user authentication consult the appropriate administrators For user code authentication enter a number that...

Page 19: ...in Password D D D D Enter a login password and then press OK E E E E Press Login When the user is authenticated the screen for the function you are using ap pears Log Off Using the Control Panel Follo...

Page 20: ...n logged on using a printer driver logging off is not required Login Using Web Browser Follow the procedure below to log on when user authentication is set A A A A Click Login B B B B Enter a login us...

Page 21: ...sizes difficult to detect Facsimile Reference Advanced Features How to place A4 B4 JIS Japanese Industrial Standard A3 81 2 11 81 2 14 and 11 17 size originals How to place A5 and B5 JIS size origina...

Page 22: ...cuments longer than 800mm 31 5 must be sent by memory transmission immediate transmis sion may not be possible If an original jam press the Clear Stop key and then carefully remove the original Make s...

Page 23: ...etect the original size a confirmation message appears Replace the original Regular The placed document is scanned according to specified size regard less of actual size The sizes that can be specifie...

Page 24: ...ed Scan Ar ea Specifying programmed sizes A Press Area 1 or Area 2 B Press OK Area 1 or Area 2 is shown above the highlighted Scan Ar ea Specifying Auto Detect A Make sure that Auto Detect is selected...

Page 25: ...conve nient when you want to send an original quickly or when you want to check the destination you are sending to When using this type of transmission the original is not stored in memory You can onl...

Page 26: ...only Immediate Transmission The number of documents you can store is 400 The number of pages you can store in memory depends on the origi nal images and the scan settings You can store up to 320 stand...

Page 27: ...r Stop key and then enter the correct number Reference p 34 Entering a Fax Number p 36 Entering an E mail Ad dress p 37 Entering an IP Fax Desti nation p 39 Using Destination Lists p 47 Chain Dial Fac...

Page 28: ...nation D Make the scan settings you re quire E Press the Start key The machine starts scanning F Place the next original on the expo sure glass within 60 seconds after the machine has finished scannin...

Page 29: ...after the last destination specified for broadcasting For example if you specify four destinations A through D for broadcasting and if the lines to destinations A and C are busy the machine dials the...

Page 30: ...trans mission before pressing the Start key A A A A Press the Clear Modes key Note When documents are placed in the ADF you can cancel trans mission simply by removing them While the Original Is Being...

Page 31: ...A A A Press the Clear Stop key Note You can also cancel a Memory Transmission by pressing Change Stop TX File B B B B Select the file you want to cancel Note If the desired file is not shown press U...

Page 32: ...e you want to cancel Note If the desired file is not shown press U U U UPrev or T T T TNext to find it There are cases when a destina tion may not be selected as the destination appears as de pending...

Page 33: ...sses The destination for notification is se lected from Internet Fax destina tions in the destination list See p 81 Immediate TX Result Report Immediate Transmission Fac simile Reference Advanced Fea...

Page 34: ...lay appears Sending originals using the exposure glass A Make sure that Immed TX is se lected B Place the first page face down on the exposure glass C Dial a destination D Make the scan settings you r...

Page 35: ...ncel an Immediate Transmission by re moving the original After You Have Pressed the Start Key A A A A Press the Clear Stop key and then remove the original Note You can also cancel an Immedi ate Trans...

Page 36: ...ate Transmission You can confirm the result with an Immediate TX Result Report Select to print this report in User Parame ters A report is printed after every Imme diate Transmission is completed See...

Page 37: ...ers Detail 8 x 7 7 lines mm 200 x 200dpi Select for originals containing small characters or when you re quire greater clarity This resolu tion is twice as fine as Standard Super Fine optional expansi...

Page 38: ...ur origi nal contains text and photographs or if you only want to send clearer text Text Photo Select Text Photo to send an orig inal containing both a high con trast black and white image such as tex...

Page 39: ...ct one of seven image density levels Combined Auto and Manual Image Density You can only adjust image density for photographs illustrations or diagrams if the original has a dark background You can se...

Page 40: ...original select the scan set tings for the first page dial and then press the Start key as you would normally Then follow one of the fol lowing two procedures Note It is recommended that originals be...

Page 41: ...Note Depending on what time the scan settings are adjusted the settings may not be reflected in the result ing operation A A A A Check which pages you want to scan with different settings B B B B Sele...

Page 42: ...Enter numbers directly using the key pad on the right side of the control panel Note Maximum length of a fax number 128 digits You can insert pauses and tones in a fax number See p 34 Pause p 35 Tone...

Page 43: ...gnals for example if you want to use a special service on a tone dial ing line When you press the Tone key the machine dials the number us ing tonal signals Limitation Certain services may be unavail...

Page 44: ...nter the e mail address destina tion and then press OK Note If you enter an incorrect charac ter press Backspace or Delete All Then re enter the charac ters correctly To change the e mail address af t...

Page 45: ...both of Enable H 323 and Enable SIP pa rameters to On with IP Fax Settings under Facsimile Fea tures Protocol appears Press this button to select a protocol to be used If you enter an incorrect chara...

Page 46: ...ence Advanced Features When you specify a destination with IP Fax depending on the re ceiver s network configuration you may need to specify the IP ad dress and number of the receiving machine For exa...

Page 47: ...e lecting the Quick Dial key from the destination list The programmed name appears on Quick Dial key Pressing switch the destination list between fax number e mail ad dress and IP Fax number If you pr...

Page 48: ...n lists Title 1 Title 2 and Title 3 The above dis play shows Title 1 Switching the titles of destination lists A Press B Press Switch Title C Select the type of the title and then press Exit C C C C S...

Page 49: ...med is included in the specified group the The specified group contains some invalid destination s Do you want to select only valid destination s mes sage appears Press Select to specify destinations...

Page 50: ...ifying a Registration Number Note If you press Fax E mail or IP Fax on the search result display you can switch between fax desti nation e mail destination and IP Fax destination The search returns on...

Page 51: ...press OK The screen in progress of search is displayed When the search is finished a re sult appears F F F F Select a destination Note If the desired destination does not appear use U U U U or T T T T...

Page 52: ...a re sult appears F F F F Select a destination Note If the desired destination does not appear use U U U U or T T T T to scroll through the list Search by E mail Address Limitation You can search by e...

Page 53: ...earch in progress message ap pears When the search is finished a re sult appears F F F F Select a destination Note If the desired destination does not appear use U U U U or T T T T to scroll through t...

Page 54: ...Note If the desired destination does not appear use U U U U or T T T T to scroll through the list Search by LDAP Server A A A A Press B B B B Press Search LDAP C C C C Press Select Server D D D D Sel...

Page 55: ...ld enter John or Doe H H H H Press Search Criteria for each con dition and then select the search criteria Note The meanings of the search cri teria are as follows Search Beginning Word Search for str...

Page 56: ...A A A A Press to switch the destina tion between fax number e mail address and IP Fax number B B B B Press Registration No The registration number entry dis play appears C C C C Enter a registration...

Page 57: ...this machine as a telephone Switching the Reception Mode You can switch reception modes us ing the Reception Settings menu un der Facsimile Features See p 145 Reception Settings Facsimile Refer ence A...

Page 58: ...y is only available in facsimile mode when an origi nal is not placed C C C C Replace the handset of the exter nal telephone The machine will start receiving Limitation When printing documents stored...

Page 59: ...nation you want to send to you enter the relevant e mail address You can also print or forward received e mail messages Note In the following explanation Internet Fax Functions by E Mail is referred t...

Page 60: ...ever communication is time sensitive If you use this machine with dial up connection the Auto E mail Reception function accesses the provider s server via telephone line and may incur call charges eve...

Page 61: ...Book as the full mode destination the sender side automatically registers the re ceived information in the Address Book This allows you to send subsequent an Internet Fax document to that receiver ba...

Page 62: ...tion When the receiver s machine supports T 37 full mode and is programmed as a full mode machine and its reception capability is set in the Address Book the machine requests the reception confirmatio...

Page 63: ...bject and p 66 Re ceived Images You cannot send a subject only as e mail without an original Enter Text Allows you to enter the text to be transmitted Note To enter text program it before hand See Con...

Page 64: ...to view documents when they are re ceived on a computer You can limit the size of transmit ted e mail messages in E mail Set tings of Facsimile Features See p 146 E mail Settings Facsimile Reference...

Page 65: ...e entering characters proceed to step C B Select the subject from the dis played list The selected subject appears in the manual input column Note You can enter extra charac ters after the selected su...

Page 66: ...lect the subject from the displayed subjects E Press OK To enter the text A Press Change for Enter Text B Select a text and then press OK To set reception notice A Select On or Off for Recept Notice R...

Page 67: ...cuments are sent at Detail resolution even if you specify Super Fine To send documents at Super Fine specify this resolution when registering the destination in the Address Book See p 53 T 37 Full Mod...

Page 68: ...is is due to the time the machine re quires to convert the data in memory To cancel transmission of an In ternet Fax see p 62 Canceling a Transmission of an Internet Fax About the E mail Subject If yo...

Page 69: ...messages is recorded but only the last 50 communications appear in Journal If you do not receive a re ception notice message for one of the last 50 communications from the receiver s machine you may n...

Page 70: ...ng the Start key A A A A Press the Clear Modes key Note When documents are placed in the ADF you can cancel trans mission simply by removing them While the Original Is Being Scanned In Use this proced...

Page 71: ...ion appears B B B B Select the file you want to cancel Note If the desired file is not shown press U U U UPrev or T T T TNext to find it There are cases when a destina tion may not be selected as the...

Page 72: ...ettings See Connection and Setup Network Guide With User Parameters you can have the machine return the ac knowledgment of e mail to the sender See p 164 User Parame ters Facsimile Reference Advanced...

Page 73: ...Receiving Internet Fax 65 3 B B B B Check the message and then press Exit The standby display appears ThemisC1_Fax_EN F_FM book Page 65 Tuesday January 11 2005 4 51 PM...

Page 74: ...ding to that of the Stamp Sender Name setting and other func tions 4 Date The date and time of e mail transmission 5 To The e mail address of the recipient 6 Subject Shows the subject specified in E m...

Page 75: ...tination General Set tings Guide You can also send to a G3 facsimile connected to the public switched telephone network PSTN via a gateway T 38 compliant When using an SIP server you can send by speci...

Page 76: ...Note To use IP Fax functions this machine must be connected to a LAN and set up correctly under Setting IP Fax See p 148 IP Fax Settings Facsimile Refer ence Advanced Features IP Fax supported by thi...

Page 77: ...ay A gateway connecting a telephone network and IP network it has functions such as protocol conversion for connect these different network and also con nects communication devices telephones facsimil...

Page 78: ...of gateways T 38 compli ant or gatekeepers that are certi fied as operable with this machine contact your local reseller or ser vice provider When using the transfer request function you can specify t...

Page 79: ...ss Add D D D D Specify the next destination Note Press to switch the destina tion between fax number e mail address and IP Fax num ber To add another destination re peat Steps C and D E E E E Press th...

Page 80: ...Using Internet Fax Functions 72 3 ThemisC1_Fax_EN F_FM book Page 72 Tuesday January 11 2005 4 51 PM...

Page 81: ...f every page you send Required in the USA Note You can register up to 32 char acters in the Fax Header You can use characters sym bols numbers and spaces You can set whether or not to print a Fax Head...

Page 82: ...s func tion is available regardless of the manufacturer of the other party s machine Note You can register up to 20 char acters in Own Fax Number Programming A A A A Press the User Tools Counter key B...

Page 83: ...Own Fax Number B Select line type to program Note The display differs depend ing on the optional units in stalled on your machine C Enter your own facsimile s number using the number keys and then pr...

Page 84: ...User Tools Counter key B B B B Press Facsimile Features C C C C Make sure the Gen Settings Ad just screen is displayed D D D D Press Program Fax Information E E E E Press Fax Header Own Name or Own F...

Page 85: ...te Own Name as an ex ample of deleting A A A A Press the User Tools Counter key B B B B Press Facsimile Features C C C C Make sure the Gen Settings Ad just screen is displayed D D D D Press Program Fa...

Page 86: ...78 4 G G G G Press Backspace or Delete All and press OK H H H H Press Exit I I I I Press the User Tools Counter key The standby display appears ThemisC1_Fax_EN F_FM book Page 78 Tuesday January 11 20...

Page 87: ...to show the facsimile initial display after changing the contents of the Address Book the Destination List Device Set tings have been undated message appears Press Exit to bring up the fac simile s in...

Page 88: ...Programming 80 4 ThemisC1_Fax_EN F_FM book Page 80 Tuesday January 11 2005 4 51 PM...

Page 89: ...t Comple tion Beep Facsimile Reference Ad vanced Features Note You can adjust the On Hook vol ume when you press the On Hook Dial key See p 56 On Hook Dial Facsimile Reference Advanced Fea tures A A A...

Page 90: ...Troubleshooting 82 5 F F F F Press the User Tools Counter key The standby display appears ThemisC1_Fax_EN F_FM book Page 82 Tuesday January 11 2005 4 51 PM...

Page 91: ...ee p 85 Error Messages and Their Meanings The copier will still func tion normally Out of paper Add more paper Loading Paper General Settings Guide A network error has occurred Check the displayed mes...

Page 92: ...as not list exceeds 200 communication will not be possible Limitation The Memory Storage Report Poll ing RX Reserve Report and Confi dential File Report are not printed A A A A Make sure that the mach...

Page 93: ...ansmis sion was cancelled A document jam occurred during Immediate Transmission Press OK and then resend the pages that have not been sent An error occurred during Immediate Trans mission Press OK and...

Page 94: ...ct ly programmed Check the alias telephone number is cor rectly programmed using the Web brows er See the Web browser s Help Consult your network administrator Check whether there are any network prob...

Page 95: ...nd password for folder authentication in Authentication Information are correctly programmed See Registering a Folder General Settings Guide Check the SMTP server is correctly pro grammed using the We...

Page 96: ...nder System Settings Then check that the login user ID and password for folder au thentication in Authentication Information are correctly programmed See Register ing a Folder General Settings Guide C...

Page 97: ...ou can also use the Web browser for confirmation See the Web browser s Help Consult your network administrator Check whether there are any network problems 15 11 Cannot find the DNS server or POP3 IMA...

Page 98: ...ear and the key goes out with User Pa rameters See p 164 User Parameters Facsimile Reference Advanced Features switch 21 bit 6 Note When you restart connecting the machine to the network make sure to...

Page 99: ...to print re ceived fax messages If this happened when the re ceive file indicator was lit a problem such as run out of pa per or toner might disable printing p 84 Substitute Reception Facsimile Refer...

Page 100: ...st Those messages include ones stored through Memory Transmis sion Reception Confidential Reception Substitute Recep tion or Auto Document When about one hour passes after power of the machine is turn...

Page 101: ...g parties the reception was not possible Receiving station of a transfer box End receiver of Forward ing Forward destination of Special Sender Forwarding Reception report e mail of re ceived documents...

Page 102: ...Transmission If the original is being sent or if it is in standby press Change Stop TX File or the Clear Stop key p 22 Canceling a Memory Transmission p 19 Canceling a Transmis sion Facsimile Referen...

Page 103: ...a fax number 34 Entering an e mail address 36 Enter key key 7 Enter Text in e mail 55 Error Messages 85 F Facsimile key 83 Fax Header 73 Deleting 77 Editing 76 Programming 74 Faxing 13 Function keys...

Page 104: ...Specifying a Destination 34 R Received Images 66 Receive File indicator 5 Reception 49 Auto Reception 49 Manual Reception 49 Reception File Print Quantity 53 Reception Notice 55 61 Resolution 29 RTI O...

Page 105: ...97 MEMO ThemisC1_Fax_EN F_FM book Page 97 Tuesday January 11 2005 4 51 PM...

Page 106: ...98 EN USA B750 8510 MEMO ThemisC1_Fax_EN F_FM book Page 98 Tuesday January 11 2005 4 51 PM...

Page 107: ...or repair or warranty information please contact RICOH CORP CUSTOMER SUPPORT DEPT at 1 800 FASTFIX If the equipment is causing harm to the telephone network the telephone company may request that you...

Page 108: ...232 Operating Instructions Facsimile Reference Basic Features FAX Option Type 3232 Operating Instructions Facsimile Reference Basic Features Read this manual carefully before you use this machine and...

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