Troubleshooting
168
9
Additional Troubleshooting
Problems
Solutions
Strange noise is heard.
If a supply was recently replaced or an option attached in the
area the strange noise is coming from, check the supply or
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
• Confirm
[
Notify by Email
]
is active in the System Menu on
the Control Panel. See “System Menu”, Software Guide.
• Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the following settings in
[
Auto E-mail Notification
]
:
• Device E-mail Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor
Help.
• Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the settings of the SMTP server in
[
]
.
For details about the settings, see Web Image Monitor
Help.
• When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
• Check the e-mail address set for the destination. Confirm
the printer's operation history using the Web Image Mon-
itor's System Log menu in
[
Network
]
. If the e-mail was sent
but not received, it is possible the destination was incor-
rect. Also check the information concerning error mail
from the e-mail server.
The setting for
[
Notify by Email
]
on the System Menu was
changed from
[
Off
]
to
[
On
]
, but e-
mail is not arriving.
After changing the setting, turn the main unit's power off
and then back on again.
Error notification e-mail was re-
ceived, but no error-solved e-
mail is received.
Check e-mail is set for sending using the Web Image Moni-
tor's
[
Auto E-mail Notification
]
at the time the error was fixed.
You must click the
[
Edit
]
button of
[
Detailed Settings of Each
Item
]
in
[
Auto E-mail Notification
]
, and set
[
Notify when error:
]
to
[
Occurs & Fixed
]
on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for send-
ing e-mail, but no Alert-re-
solved e-mail is sent.
If the power of the main unit is turned off after an Alert oc-
curs, the Alert is resolved during the time the power is off: no
Alert-resolved e-mail is sent.
Alert Occurrence and Alert Re-
solving are set for sending e-
mail, but while no Alert Occur-
rence mail is received, Alert-re-
solved e-mail is received.
Alert-notification e-mail is not sent if the problem is resolved
before sending. However, an Alert-resolved e-mail is sent.
Summary of Contents for 403079 - Aficio SP C410DN-KP Color Laser Printer
Page 2: ......
Page 20: ...Guide to the Printer 8 1...
Page 66: ...Installing Options 54 2...
Page 74: ...Connecting the Printer 62 3...
Page 88: ...Configuration 76 4...
Page 146: ...Replacing Consumables and Maintenance Kit 134 6...
Page 182: ...Troubleshooting 170 9...
Page 188: ...Removing Misfed Paper 176 10...
Page 203: ...Copyright 2006...
