CUSTOMER SERVICE: 800-973-8374
26
In the Event the Power Base fails to operate, investigate the symptoms and possible solutions
provided in the chart below:
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Remote control LED illuminates and appears
to be operable but will not activate the
power base.
• Verify the power cord is plugged into a
working, grounded electrical outlet.
A
grounded, electrical surge protection
device is recommended.
Test the outlet by
plugging in another working appliance.
No features of the
Purple Powerbase
will activate.
• Program the remote control (see the
Remote Control Guide, included with this
product, for programming procedures). If
equipped with a power down box, make
certain the power down box is easily
accessible. Relocate the power down box if
required.
• Unplug the power cord, wait 45 seconds
and plug it in to reset the electronic
components.
• The electrical circuit breaker may be
tripped. Check the electrical service breaker
box to verify.
• The surge protection device or electrical
outlet is defective. Test the outlet by
plugging in another working appliance.
Remote control LED will not illuminate.
• Replace the batteries in the hand control.
• Ensure the batteries are installed correctly.
Head or foot section will elevate but will not
• The power base mechanism may be
obstructed. Elevate the power base and
check for an obstruction. Remove the
obstruction.
• The head section may be too close to the
wall. The headboard may be too close
to the edge of the mattress. Verify a 1.5”
(38.1mm) to 2” (50.8mm) distance is
between the headboard brackets and the
mattress. Adjust if required.
Troubleshooting
