10.
Towing decision tree flow chart
a.
Flow chart 1 – assistance officer in the call centre or the RENAULT dealership
(Identify the type of incident and deploy the resources necessary for the customer to remain mobile)
REPAIRING ELECTRIC VEHICLES ON THE ROADSIDE
Dispatch
a roadside repair technician with an ELECTRIC WORK PERMIT, individual protective
equipment and special tools for electric vehicles
Note:
In its "ASSISTANCE"
specifications,
RENAULT requires
roadside technicians to
have an electric work
permit and individual
protective equipment in
their vehicle
.
ACCIDENT ?
Note:
Basic safety rule:
Protect yourself before
protecting the victim(s).
The accident has already
happened. Do not cause
another one.
→
Electric work permit and
individual protective
equipment are mandatory.
Send a flatbed
towing vehicle
Flatbed or tow dolly vehicle
depending on the vehicle
requiring assistance/to be towed
END OF OPERATION
(the customer can
continue in his vehicle)
Vehicle
immobilised?
BREAKDOWN?
Note:
Vehicle damaged in an
accident, but capable of
continuing
If no safety parts are
damaged (steering, brakes,
running gear, airbags,
seatbelt pretensioners) and
no red warning lights on the
dashboard are on.
To the flow chart
2 - Vehicle breakdown
END OF OPERATION
To the flow chart
3 - Vehicle involved in an
accident
NO
YES
YES
YES
NO
NO
