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Renault ZOE 2013, Technician Manual

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Renault ZOE - Roadside assistance technician's guide 
 

RENAULT PROPERTY 
 

Network Development | Version 2.1 | 11 January, 2013  

26 

m. 

Authorised/unauthorised towing of a ZOE that has been 

involved in an accident 

d  

 

 

 

"

 ZOE vehicles that have been involved in an accident must only be towed by 

recovery-repair technicians qualified for electric vehicles.  

 

"

 ZOE electric vehicles must always be transported on a flatbed. 

 

"

 Never load the flatbed beyond its authorised capacity. 

 

"

 Never tow a ZOE vehicle using slings, as this may cause stress and 

deformation in the battery pack. 

 

 
 
This weights summary table provides operatives with information to prevent the payload of the recovery 
vehicle from being exceeded during recovery. 
 

  

Weight on FR 

axle 

Weight on RR 

axle 

Total weight 

ZOE 896 

kg 

619Kg 

1515 

kg 

 
Homologated weights, when empty and in working order without a driver. May differ slightly from the actual 
values. 
 
 
  

 

 
 
 
 
 

Dolly 

Dolly 

Summary of Contents for ZOE 2013

Page 1: ...enault ZOE Roadside assistance technician s guide RENAULT PROPERTY Network Development Version 2 1 11 January 2013 1 RENAULT ZOE Series produced electric vehicle Roadside assistance technician s guide...

Page 2: ...s that use both a high voltage and a very low voltage system it is imperative to follow the specific procedures when working on them It is necessary to be capable of understanding ZOE and to be famili...

Page 3: ...nternal signs for the various operations 22 1 Caution Danger sign on ZOE 22 2 Secure vehicle sign on ZOE 23 3 Lockout tagout sheet for ZOE 24 j Accessing the anchor points of the tow rings 25 k Manual...

Page 4: ...rsion of this vehicle exists Electric vehicles can be identified by the absence of an exhaust pipe and a fuel filler flap a External identifying characteristics Front view Main criteria Blue chrome lo...

Page 5: ...twork Development Version 2 1 11 January 2013 5 Main criteria Z E badge Specific blue rear lights with internal diamond shaped mask Blue chrome rear diamond Secondary criteria Absence of an exhaust pi...

Page 6: ...ent Version 2 1 11 January 2013 6 b Identifying features in the cab Passenger compartment view Z E pictogram on the gear lever Blue chrome logo on the steering wheel 3 Printed circuits on the dashboar...

Page 7: ...Specific stickers on the accessible 400V components Orange 400V cables The fact that the 400V cables are orange does not means that they are fire proof 2 Technical description of ZOE a Traction chain...

Page 8: ...installation and removal procedure for the 12V battery in the ZOE electric vehicle is described in Chapter 80A in MR 457 MR 457 is available in DIALOGYS or in the Renault technical information docume...

Page 9: ...ttery Voltage 400 V Current intensity 300 A Capacity 26 kWh Weight 290 Kg Battery type Lithium ion Dimensions L w h 1280 1630 335 The vehicle s traction battery must only be removed in quick exchange...

Page 10: ...sis The parts of the 400V circuit are electrically grounded on the vehicle e g by grounding braids etc These connections protect the vehicle s occupants and the emergency services against electric sho...

Page 11: ...working on a vehicle that is totally or partly submerged and in humid environments in general do not directly touch the orange 400V cables the 400V components the traction battery circuit breaker or t...

Page 12: ...safety circuit breaker of the traction battery Disconnect the 12V battery o The procedure for the disconnection of the 12V battery is described in MR 457 chapter 01D MR 457 is available in DIALOGYS or...

Page 13: ...e vehicle and wait for the emergency services to arrive a Risks and protective equipment The vehicle may still present electrical risks after the fire due to the presence of bare live parts NEVER TOUC...

Page 14: ...ment in accordance with the following standards European EN 60 903 International CEI 60 903 Front screen Protects the face against projections of liquid solid and short circuit electric arcs Personal...

Page 15: ...is in the immediate vicinity of the vehicle involved in the accident Make sure the driver and passengers are in a safe place e g behind safety barriers Identify and immobilise the vehicle see pages 4...

Page 16: ...uid It smells like an organic solvent Do not breathe the fumes If a leak occurs ventilate the premises Contact with the electrolyte will cause severe burns to the skin and eyes In case of ingestion in...

Page 17: ...ocked To manually release the gear selector see page 25 e Disconnecting a ZOE vehicle involved in an accident when charging ZOE can be charged at charge points using a standard charging cable It is ch...

Page 18: ...e worn when disconnecting a charging vehicle as part of this procedure The main power supply must be cut if possible before any work is carried out Do not cut the charging lead RISK OF SERIOUS INJURY...

Page 19: ...noumea renault fr owa redir aspx C 8b05459b49dd41d5b07d7603629a839d URL http 3a 2f 2fwww infotech renault com 2f t _blank g Opening the bonnet The bonnet is opened in the same way as on an internal c...

Page 20: ...r 01D in MR 457 MR 457 is available in DIALOGYS or in the Renault technical information document database INFOTECH at http www infotech renault com Locating the 12V battery Reminder this operation mus...

Page 21: ...the 400V network is inactive 5 minutes after opening the traction battery relay after switching off the ignition or after a crash the voltage in the power components will be less than 60V Procedure fo...

Page 22: ...Danger sign on ZOE Install this sign at the front and the rear of the work area on the dashboard and on the rear window so that they can be seen from outside the vehicle It is designed to prevent thos...

Page 23: ...ersion 2 1 11 January 2013 23 2 Secure vehicle sign on ZOE Install this sign at the front and the rear of the work area on the dashboard and on the rear window so that they can be seen from outside th...

Page 24: ...anuary 2013 24 3 Lockout tagout sheet for ZOE This sheet must be completed for each vehicle lockout and tagout procedure Place this sheet on the dashboard so that it remains with the vehicle Reminder...

Page 25: ...ctor l Manually releasing the steering column Before towing always release the steering column Engage the lever 4 in position N insert the card in the slot 3 then press the motor starter button 2 for...

Page 26: ...vehicles must always be transported on a flatbed Never load the flatbed beyond its authorised capacity Never tow a ZOE vehicle using slings as this may cause stress and deformation in the battery pac...

Page 27: ...oken down ZOE a Types of repairs prohibited on the roadside Roadside breakdown repair operations are prohibited on the 400V network 400V network components Orange cables 400V JB Junction Box 400V elec...

Page 28: ...d beyond its authorised capacity The recovery configurations shown below are not authorised for electric vehicles which have been damaged in an accident Never tow a ZOE vehicle using slings as this ma...

Page 29: ...above o To facilitate the movement of a vehicle damaged in an accident if an axle or half axle has been damaged use a jack to raise the damaged vehicle and place it on one or more dollies o Disengage...

Page 30: ...the vehicle to be recovered in some cases it may be necessary to load the vehicle to be transported in reverse The vehicle to be transported must be centred on the bed with its handbrake applied Once...

Page 31: ...with them provided that they are not pulled sideways o The bumper counterblades or grooves on vehicles fitted with towing brackets However it is forbidden to secure the straps on the bumpers o The fol...

Page 32: ...bile pins of the left and right dollys to match the diameter of the vehicle s wheels o Adjust the space between the two tow dolly forks according to the track width of the vehicle being loaded and res...

Page 33: ...apping the wheels p Lashing ZOE onto a tow dolly type vehicle Given the numerous types of recovery vehicle and methods of securing available it is not possible to recommend a universal securing method...

Page 34: ...sed to cover and isolate parts that may be exposed after an accident cables connectors electric drive train battery etc o Tape for tagging out the vehicle work and or parking area following deposit o...

Page 35: ...OS Ms 1978 Ref Renault 77 11 38 1978 Lockout padlock Ref OS Ele 1980 Ref Renault 77 11 38 1980 EV insulating gloves Size 7 Ref Renault 77 11 43 0492 EV insulating gloves Size 8 Ref Renault 77 11 43 04...

Page 36: ...ame as for areas for internal combustion vehicles damaged in an accident inaccessible to customers at least 12 metres clear of any buildings an outdoor dedicated and uncovered parking space at least 5...

Page 37: ...ULT PROPERTY Network Development Version 2 1 11 January 2013 37 o Safety information Place a clearly visible notice on the vehicle indicating that the vehicle is electric and presents a potential elec...

Page 38: ...hicle ACCIDENT Note Basic safety rule Protect yourself before protecting the victim s The accident has already happened Do not cause another one Electric work permit and individual protective equipmen...

Page 39: ...ed mechanical workshop parking area of the Z E Expert dealership ROADSIDE ASSISTANCE TECHNICIAN S GUIDE Power failure TOW the vehicle to a Renault Z E Expert dealership SWITCH THE IGNITION OFF Vehicle...

Page 40: ...l the emergency services immediately if A person is injured in the logistic procedure in the transportation chain Smoke is released A fire starts Do not intervene before receiving the approval of the...

Page 41: ...RENAULT ZOE ROADSIDE ASSISTANCE TECHNICIAN S GUIDE...

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