5. FAQs
Any encounters of problems regarding using this product, please refer to the
following troubleshooting information, which contains a list of many frequently
asked questions (FAQ).
Q1: How to get latest SkyBox S1 software?
A:
SkyBox S1 supports on-line upgrade after software version 2.1.0.137. If user
installs SkyBox S1 version 2.1.0.137 or later, user will get upgrade reminder
whenever there is a newer SkyBox S1 software release. User can make the
decision whenever SkyBox S1 upgrade reminder pops out. If user chooses
“Do
not upgrade and don't remind me
”, then user won’t get the upgrade reminder
again unless user uninstalls SkyBox S1 software and installs again. However,
user can check and download the latest version from
“Check for latest update” of
SkyBox S1 tray icon at the right bottom corner of Windows desktop as below
when SkyBox S1 is running. User can find current SkyBox S1 software version
from
“About” in below tray icon.
Q2: Why SkyBox S1 can't work properly after SkyBox S1 is correctly installed
in my PC USB port?
A:
SkyBox S1 is quite different with regular USB devices like USB keyboard or
mouse. It needs 5V, 500mA power from the USB port. If SkyBox S1 can't work
properly after this device is successfully installed, please unplug this device and
plug into another PC USB port, or replace the USB cable with a new good
quality one between this device and PC USB port or use USB hub with enough
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