Greenfire® GF1500L-2 Gas Fireplace
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maintenance
Troubleshooting Guide________________
ALL WORK MUST BE CARRIED OUT BY A LICENSED/QUALIFIED TECHNICIAN
It is critical that this appliance is earthed and that Active and Neutral are not crossed
*
Pilot light models only
SYMPTOM
CAUSE
SOLUTION
Unit does not operate
(No ignition & No Fan)
No power supply (240V) to
unit or control box
Check 240V power supply
Faulty ECS box
Replace ECS module & Cat 5
Cable
Unit will not operate using remote
control, but OK using manual
control
Remote control not tuned into
unit.
Tune remote control into unit
Remote is not tuning to the
unit
Replace Remote control and or
ECS module
*
Unit goes through ignition cycle,
but pilot light does not ignite
Direct Spark units
Igniter sparks but main burner
doesn’t light
No gas to unit or fitting line
has not been purged
Check gas supply or purge fitting
line
*
Blocked pilot
*
Clean or replace pilot assembly
Faulty ignition pack
Replace Ignition pack
Ignitor earthing or sparking to
incorrect location
Ensure sparker is in good
condition, replace if necessary
*
Pilot light ignites but main burner
does not ignite, igniter continues
to spark for 10 seconds then goes
to lock out
Direct Spark units
Main burner ignites but igniter
continues to spark for 10 seconds
then goes to lock out
Faulty sensor lead/ circuit
Check flame sensor is connected
and not damaged
Crossed polarity, Faulty
extension lead or power board
Check polarity at power point
connection into heater and ECS
control box
Faulty Ignition Module
Replace Ignition module
*
Pilot light ignites but main burner
does not ignite, igniter stop
sparking and pilot flame stays on
No Gas to main burner
Check burner injector for
blockage
Pressure switch not activating
Ensure Fan is running
Clear any blockage in hose from
pressure switch to fan.
Clean the fan
Replace Pressure switch
No power out of ignition
module
Replace Ignition Module
Troubleshooting Guide
