chapter 5
37
Chapter 5
Other Information
Troubleshooting
You can correct most problems you have with your TV by consulting the Troubleshooting list
that follows.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will
visit your home for a fee to install your electronic entertainment system and to instruct you in its
operation. For details about this service, call 1-888-206-3359 or visit rca.com.
Player won’t work
• Reset the player: press and hold the NEXT button on the front of the DVD Player and press
the STOP button on the remote at the same time — wait at least 3 seconds before you
release both buttons. You’ll need to setup your menu preferences if you changed them
since this Reset Procedure returns the DVD Player’s menus to the settings they had when
the product shipped to the retail stores.
•Try unplugging the AC power cord and plugging it back in.
No power
• Plug in the DVD Player. Make sure both ends of the AC power cord are securely plugged
into the player and into an AC outlet.
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the player. This player only plays DVD video discs, Video
CDs and audio CDs.
• Both the player and the disc are coded by region. If the regional codes don’t match, the
disc cannot be played. This player is Region No. 1.
Play starts, but then stops immediately
• The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out.
No picture
• Turn your TV to its Video Input Channel.
• Turn on the TV.
• Make sure your player is connected properly.
No sound or distorted sound
• Make sure your player is connected properly. Make sure all cables are securely inserted into
the appropriate jacks.
• You may need to readjust the
Digital Output
setting (from the
Sound
menu).
• Turn your TV to its Video Input Channel.
• Sound is muted when you’re using search features (fast forward, reverse, frame advance,
etc.).
• If you connected an audio receiver to your DVD Player, make sure you chose the correct
input setting on the receiver.
