chapter 5
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Other Information
Limited Warranty
What your warranty covers:
• Defect in materials or workmanship.
For how long after your purchase:
• 90 days from date of purchase - Unit exchange, which includes parts and labor.
• 91 days to 1 year from date of purchase - Unit exchange, which includes parts only; you
pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment
to the rental firm, whichever comes first.
What we will do:
During the initial 90 days: Exchange the DVD unit with a new or, at our option, refurbished
unit.
After the 90 days and within one year: Exchange the DVD unit with a new or, at our option,
refurbished unit. We will bill you a flat exchange charge to replace a defective unit. This
charge covers the labor cost for its repair.
How you get service:
• Call 1-800-311-9263 and have your unit’s date of purchase and model/serial number ready.
The model/serial number information is on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement unit you will be
provided with a Service Request (SR) number and the location of a nearby exchange point
if one exists. No returns will be accepted without the SR number.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that
the product is within the warranty period must be presented to obtain warranty service.
For rental firms, proof of first rental is also required.
To receive a replacement unit before you return yours:
Option I:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your
phone representative. This is for security purposes only and your account will not be
charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a SR number,
only items not covered by warranty will be charged to your account. If your unit is not
received within 14 days, the suggested retail value of the unit will be charged to your
credit card. This amount will be credited, less a handling fee, if the unit is subsequently
received.
