Product will not start up (restart loop)
Possible causes
Possible solutions
Power supply and
connection
See possible solutions from the table above, entitled
‘Product does not turn on or keeps turning off’.
Software corruption
1.
In the unlikely event that the product’s software
has become corrupted, try downloading and
installing the latest software from the Raymarine
website.
2. On display products, as a last resort, attempt to
perform a ‘Power on Reset’. Be aware that this
will delete all settings / presets and user data
(such as waypoints and tracks), and revert the
unit back to factory defaults.
Performing a power on reset
There may be circumstances in which it is necessary to reset your display to
factory (default) settings; for example, as part of a troubleshooting activity.
Important:
Before performing a power on reset ensure you have backed up your
settings and user data to a memory card.
With the display powered off:
1. Press and hold the
[Home]
button.
2. Press and hold the
[Power]
button until the display beeps.
3. Release the
[Power]
button.
4. When the Raymarine logo appears, release the
[Home]
button.
5. Use the
[Down]
button to highlight
[Wipe data/factory reset]
.
6. Press the
[OK]
button.
7. Use the
[Down]
button to highlight
[Yes]
.
8. Press the
[OK]
button.
The display will now be reset to factory default settings, and all user data
will be removed.
‘Data wipe complete’
is displayed at the bottom of the
screen when the reset is finished.
9. The display will then restart automatically.
Downgrading software
In the unlikely event that you need to downgrade your display’s software
follow the instructions below.
1. Insert a Micro SD card containing only the downgraded software version
into the display’s card reader slot.
2. Select
[Update software]
from the Getting started, settings tab
(
[Homescreen > Settings > Getting started]
).
3. Select
[Check SD card]
.
4. Use the
[Left]
directional button to highlight the software version and
press
[OK]
.
Details of the current and new software version are displayed.
5. Select
[Yes]
.
6. Use the
[Directional ]
buttons to highlight
[Update]
and then press the
[OK]
button.
The software will now be downgraded and the display will reboot.
Important:
If you are downgrading from version
3.13
or above to version
3.10
or below
you must immediately perform a factory reset following the ‘Factory reset’
instructions:
p.26 — Performing a settings or factory reset
135
