Raymarine hsb2 Series, Owner'S Handbook Manual

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Chapter 9: Maintenance and Problem Solving 9-5
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Please have the Raytheon item or part number ready when calling if placing an
order. If you are not sure which item is appropriate for your unit, you should
first contact the Technical Support Department at:
1-800-539-5539 ext. 2444 or
(603)-881-5200 to verify your requirements.
For Technical Support:
For technical support, call:
1-800-539-5539 extension 2444 or (603) 881-5200
Our Technical Support Specialists are available to answer questions about
installing, operating and trouble-shooting all Raytheon products. Questions
may be addressed directly to our Technical Support Department via e-mail at:
rmc_tech_raytheon@raymarine.com .
For Product Repair and Service
In the unlikely event your Raytheon unit should develop a problem, please
contact your authorized Raytheon dealer for assistance. The dealer is best
equipped to handle your service requirements and can offer timesaving help in
getting the equipment back into normal operation.
In the event that repairs can not be obtained conveniently, product service may
also be obtained by returning the unit to:
Raytheon Product Repair Center
22 Cotton Road, Suite 280
Nashua, NH 03063-4219
The Product Repair Center is open Monday through Friday 8:15 a.m. to
5:00 p.m. Eastern Standard Time or Eastern Daylight Savings Time. All
products returned to the Repair Center are registered upon receipt. A
confirmation letter will be sent to you acknowledging the repair status and the
product’s reference number. Should you wish to inquire about the repair status
of your unit, contact the Product Repair Center at:
1-800-539-5539
Please have the product reference number, or unit serial number, ready when
you call. We will do everything possible to make the repair and return your
unit as quickly as possible