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Wi-Fi Connection Troubleshooting
Problem Possible Cause
Solution
Wi-Fi Details status is
Not
Connected
and Adapter is
Not
Found.
A supported USB Wi-Fi adapter is
not connected.
Connect a supported Wi-Fi adapter.
Turn cabinet AC power off for a
minute and reboot.
Faulty network card
Call CoinUp® service
Wi-Fi Details status is
Not
Connected,
but a supported
adapter
is
connected.
Wi-Fi network information was not
saved.
Configure game to connect to Wi-Fi
network at Wi-Fi Setup Menu.
Wi-Fi Details status remains
Locating Access Point ...
for more
than 5 minutes.
Weak signal or interference causing
delay in locating access point.
Restart cabinet AC power.
Wireless access point or router is
off or disconnected.
Ensure access point has power.
Ensure it is connected to router.
Restart access point. Ensure router
has power and is connected to
cable/DSL modem.
Network information entered in
Wi-Fi Setup does not match
information stored in the wireless
access point or router.
Re-enter network information.
Configure game to connect to
network in Wi-Fi Setup Menu. Ensure
encryption type, encryption key, SSID
and broadcast channel match what is
stored in wireless access point or
router.
Wi-Fi Details status remains
Obtaining IP Address...
for more
than 5 minutes.
Weak signal or interference
delaying negotiation of IP address
with router.
Restart cabinet AC power.
Wireless access point or router is
off or disconnected.
Ensure access point has power.
Ensure it is connected to router.
Ensure router has power and is
connected to cable/DSL modem.
Game has an IP address, but Test
Connection menu shows that
Server, Database and Fileserver
pings all report failures.
Server information is outdated.
In Diagnostics Menu, select Online
Menu, then select Online Debug
Menu then View Online Debug Details
then Server Details and finally Refresh
Server Info. After refresh, new host
names and IP addresses of CoinUp®
servers are displayed.
