Service Manual
Troubleshooting
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10 T Asset Acquisition Company, LLC
Page 54
Cellular Connection Troubleshooting
Problem
Possible Cause
Solution
Game cannot connect to CoinUp®
server
No IP address appears under Test
Connections menu
Poor connection between cell
modem and PC.
Check that USB connections at cell
modem and PC are tight. Turn off
cabinet AC power. Wait 30 seconds
and reboot game.
If still no connection, enter
Diagnostics system and go to
Connection Menu. Select Cell
Modem Details.
If message is
No Modem Found
or
Collecting Data,
call CoinUp®
service.
Faulty cell modem
Ensure PWR LED on cell modem
glows green, which means PC is
providing modem with power.
If no power, swap with working
modem. Check modem for obvious
damage (dents, burns, smoke
damage, broken connectors)
If modem seems fine, call CoinUp®
service.
Cell modem connection is good and
IP address appears at Test
Connection screen. Under Cell
Modem Details, signal is weak or
nonexistent.
Poor antenna location
Turn off game and move it near
window or exterior wall.
Faulty
connection
Check connections between cell
modem and antenna. If cable is
frayed, broken or looks dried-up,
replace it. Replace antenna if it
appears damaged.
