RANA Systems Elite Controller, User Manual

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ELITE SERIES USER MANUAL PREFACE
SERVICE INFORMATION
If your Elite Series product requires repair,
please return it to the dealer from whom it was
purchased. If it is not possible to return the
product to your dealer, you may contact Rana
Systems directly for factory or regional service
information. You are responsible for all
shipping or postage charges incurred upon
shipment to Rana Systems or any designated Rana
Systems service center. Rana Systems or our
designated service center. will prepay all
shipping charges incurred upon return shipment
to you, provided the shipment is via a method
acceptable to the factory and/or service center.
Return shipping charges on out off warranty units
may be included in the repair charges, at the
discretion off Rana Systems or our service centers.
All returns to Rana Systems or our service
centers must be accompanied by a Material Return
Authorization number (MRA), written prominently
on the outside of the shipping container. MRA
numbers must be obtained directly from Rana
Systems or the service center to which the
product will be shipped. One service center
cannot necessarily supply a MRA number for
another service center.
If the repair is required during the warranty
period, proof off purchase must be enclosed with
the product. During warranty, we will replace
or repair your Elite Series product without any
parts or labor charges to you. If the Elite
Series product requires service after the