318
CUSTOM
ER ASSISTANCE
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are
most concerned that you get prompt and
high quality service. The manufacturer's
authorized dealer have the facilities,
factory-trained technicians, special tools,
and the latest information to ensure the
vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satis
-
fied, talk to the general manager or owner
of the authorized dealer. They want to
know if you need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manu
-
facturer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing diffi
-
culties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.
Any hearing or speech impaired customer,
who has access to a TDD or a conventional
teletypewriter (TTY) in the United States,
can communicate with the manufacturer by
dialing 1-800-380-CHRY.
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Summary of Contents for 2500 2019
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