EXAMPLE OF SEASONAL
CHECKS OR SURFACE
CRACKS
COMMONLY ASKED QUESTIONS
Question: How do I know when Lag Bolts and other Fasteners are tightened properly?
Answer: Lag Bolts and other Fasteners are tight when the head of the Lag Bolt and Washer
are firmly compressed against the wood. If splintering occurs, that is an indication you
are over tightening the Lag Bolts and other Fasteners. (Splintering is when the wood
fibers fracture out from under the washers).
Question: What should I do if a Lag Bolt or other Fastener lines up with a knot, or if the Lag Bolt
breaks?
Answer: There is extra Hardware provided with the set for this reason. Re-Drill a new hole with
a 1/8" Drill Bit in a new direction to miss the obstruction.
Question: What if my Play System is leaning and/or rocks?
Answer: This is caused by unleveled ground under the Base and Support Wings of the Play
System. It may be necessary to remove or add some soil beneath the Play System
to make it level. Ground Stakes, when installed, will also provide stability.
Question: What if my Play System has cracks on the wood or seems to be developing cracks?
Answer: Seasonal checks, surface cracks, and knot holes are natural characteristics of all
wooden play equipment. A check is a separation of the wood fibers running with the
grain. This is caused by varying temperature and moisture conditions. By coating
your Play System annually with a sealant or preservative, you can help protect your
Play System from developing (not stopping) seasonal checks. Please remember to
follow all installation instructions, including installing the play set on solid level ground.
Question: What is the sticky substance that appears on the wood?
Answer: The sticky substance that may appear on the wood is called pitch. It is common for
the lumber to have occasional pitch seepage which does not affect the structural
integrity of the part. Pitch provides the natural rot resistant characteristics of the
lumber. If play surfaces or play items become overly sticky with pitch use rubbing
alcohol to safely remove.
Question: What accessories may be added or what modifications can be made to my Rainbow
boxed kit set?
Answer: Rainbow boxed kit sets are complete kits and are not modular. Play sets with
unauthorized accessories or modifications will not be covered under warranty.
Non-residential use of the play set voids warranty.
Question: Is my child old enough to use all play items on my set?
Answer: All play items on Rainbow boxed kit sets are designed
for children ages 3 to 12, but it is the end users
responsibility to determine suitability of use by their
children for each play item.
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