14
TROUBLESHOOTING
We do not expect you to have any problems
with your phone, but if you do, these
suggestions might help.
If the phone doesn't work at all, check
these items first:
• Make sure the AC adapter is plugged
into an outlet not controlled by a wall
switch. If so, make sure the switch is on.
• Make sure the telephone line cord is
plugged firmly into the base unit and the
modular jack.
• If the handset does not beep when you
press
TALK
, the battery might need
charging.
• Make sure the battery pack is installed
correctly.
• If you have dial pulse (rotary) service on
your phone line, make sure the dial
mode is set to dial pulse (see “Checking
for Dial Tone ” on Page 6).
• Microwave appliances may cause
interference with this phone. If you
experience interference, move away
from the microwave
If the above suggestions don't solve the
problem, try re-initializing the handset
and base:
1. Disconnect the power to the base.
2. Remove the handset battery pack.
3. Wait a few minutes.
4. Connect the power to the base.
5. Insert the handset battery pack.
6. Put the handset in the base to re-
initialize.
If you hear a two-beep signal when you
try to use the handset:
• You might be out of range. Move closer
to the base and try again.
• If moving closer to the base doesn't
help, re-initialize the handset and base.
If the phone does not ring when you
receive a call:
• Make sure the handset ringer is on.
• Make sure the telephone line cord is
connected firmly to the base and the
telephone jack.
• Make sure the AC adapter is plugged
firmly into an outlet not controlled by a
wall switch.
• You might be too far from the base;
move closer.
• You might have too many extension
phones on your telephone line to allow
all of them to ring. Try unplugging some
of them.
If you hear noise or interference when
using the phone:
• You may be out of range. Move closer
to the base.
• Press and release
PROG/CHAN
to
change to another of the 30 channels
available. If noise is exceptionally loud,
move closer to the base before
changing channels.
• Household appliances plugged into the
same circuit as the base can sometimes
cause interference. Try moving the
appliance or the base to another outlet.
• Using the handset near household
appliances (microwaves, computers,
television, stereos, etc.) can sometimes
cause interference. Move away from
appliances while using the handset.
• The layout of your home or office might
be limiting the operating range. Try
moving the base to another location,
preferably on an upper floor.
• If the buttons don't work, try placing the
handset in the base for at least 15
seconds.
If you hear other calls while using your
phone:
• Press
PROG/CHAN
to change to another
channel.
• Disconnect the base from the modular
jack and plug in a corded telephone. If
you still hear other calls, the problem is
probably in your wiring or local service.
Call your local telephone service
company.
If you lose a call after changing
channels:
You were probably almost out of range.
Move closer to the base before changing
channels. Before placing another call, set
the handset in the base for at least 15
seconds.
If you are unable to operate special
telephone services or other equipment
requiring touch tone signals:
If you have dial pulse (rotary) service, follow
the directions under “Tone Services on a
Pulse Line” on Page 7”.
If messages are incomplete:
• When a caller leaves a very long
message, part of it may be lost when
the system disconnects the call after
four minutes.
• When the caller pauses for more than
seven seconds, the system stops
recording and disconnects the call.
• When the system’s memory becomes
full during a message, the system stops
recording and disconnects the call.
