10.13. Warranty
RACOM-supplied parts or equipment ("equipment") is covered by warranty for inherently faulty parts
and workmanship for a warranty period as stated in the delivery documentation from the date of dispatch
to the customer. The warranty does not cover custom modifications to software. During the warranty
period RACOM shall, on its option, fit, repair or replace ("service") faulty equipment, always provided
that malfunction has occurred during normal use, not due to improper use, whether deliberate or acci-
dental, such as attempted repair or modification by any unauthorised person; nor due to the action of
abnormal or extreme environmental conditions such as overvoltage, liquid immersion or lightning strike.
Any equipment subject to repair under warranty must be returned by prepaid freight to RACOM direct.
The serviced equipment shall be returned by RACOM to the customer by prepaid freight. If circumstances
do not permit the equipment to be returned to RACOM, then the customer is liable and agrees to reim-
burse RACOM for expenses incurred by RACOM during servicing the equipment on site. When
equipment does not qualify for servicing under warranty, RACOM shall charge the customer and be
reimbursed for costs incurred for parts and labour at prevailing rates.
This warranty agreement represents the full extent of the warranty cover provided by RACOM to the
customer, as an agreement freely entered into by both parties.
RACOM warrants the equipment to function as described, without guaranteeing it as befitting customer
intent or purpose. Under no circumstances shall RACOM's liability extend beyond the above, nor shall
RACOM, its principals, servants or agents be liable for any consequential loss or damage caused directly
or indirectly through the use, misuse, function or malfunction of the equipment, always subject to such
statutory protection as may explicitly and unavoidably apply hereto.
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Safety, environment, licensing
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