Raco AlarmAgent.com AA-102DC, Installation Manual

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Answer : You have not put the battery disconnect jumper in the proper position. Please refer to Chapter
2.0 Connecting the Battery.
Question : Why are all of the lights on a solar unit flashing after the battery jumper has been moved?
Answer
: This is expected. The LEDs on solar units flash, instead of stay steady on, to conserve power.
Question : Should I press the “Test Call Button” if the web site has not been set up?
Answer : No, this will disable the test call function.
Question : Are all the commons for electrical connections the same, including V COM?
Answer
: Yes.
Question : What should I do with the little white slip of paper inside the unit?
Answer : The slip of paper included with the unit is used to import the unit into the AlarmAgent web site.
Do not throw away . The information included on the paper is the RTU serial number and the RTU
import ID. This information needs to be provided to the CSA so the unit can be imported into the system.
Question : I have now installed the unit and completed the wiring and want to shut down the unit until
the rest of the project is complete. How do I shut down the unit properly?
Answer : You should use the Power On/Off pushbutton on the unit (See Chapter 15 for the proper
shutdown procedure).This will send a shutdown report to the website. If you simply remove power, you
will get a power failure alarm. If power remains off, a watchdog alarm will be created, since the web site
has not received a shutdown report. If you need to remove power completely, wait until the unit is
completely shut down (meaning the unit has sent the shutdown report, and the web site acknowledged
receipt. If the unit is to be without power for a long period of time, you will need to put the battery
disconnect jumper back into the right-hand position. See Chapter 2 regarding the battery disconnect
jumper.
Question : Do I leave the unit powered on when I leave to set up the unit on the Alarm Agent web site?
Answer
: Yes. You need to leave the power to the unit on, and bring the import information with you.
Question : Channels on my RTU are being reported as suspended. What is suspension and how can I
clear it?
Answer : A channel is suspended if it has been subjected to excess alarm activity. The suspended state will
clear within 24 hours, or it may be cleared manually. If any given channel goes into alarm, then returns to
normal, then goes into alarm again within the indicated Suspension Timer period, it will not be allowed to
send additional alarms for the duration of the Suspension Timer period. This suspension time begins at
the time of the initial alarm. If you wish to clear the suspended status of an RTU channel before it would