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Troublesh Frequently Asked Questions
Check the following for some frequently asked questions:
Problem 1
: Phone freezes/operation is unstable
Answer
: Power cycle your phone by turning it off and on again. If you are unable to
turn the phone off, remove and replace the Battery, and then turn the phone on
again. Data that was being edited is erased after your phone is powered on again.
Problem 2
: Cannot use phone, mail, or Internet.
Answer
: Try the following:
•
Check to make sure the device is not in Airplane mode. To check, go to
Settings
>
Network & Connectivity
>
Airplane Mode
.
•
Check to make sure the data communication is enabled. To check, go to
Settings
>
Network & Connectivity
>
Mobile network & Data
>
Data
Connection
.
•
Move to a location with strong wireless signal (the more signal bars, the
stronger the signal).
•
Turning off and on your device.
•
Check with your carrier to verify your sim status, provisioning plan, and service
coverage area.
Problem 3
: Battery level goes down quickly.
Answer
: If you were in a weak signal area or have been out of service area for a long
period, your phone battery might be depleted at a faster pace as it is trying to
connect to the network.
Problem 4
: Cannot unlock screen.
Answer
: Power the phone on again. If you are unable to turn the phone off, remove
and replace the Battery, and then power the phone on again. Data that was being
edited is erased after the phone is powered on again.
Problem 5:
Forgot my unlock passcode.
Answer:
If you’ve forgotten your unlock passcode you will need to restore your
device to factory default settings. We recommend that you keep your passcode
somewhere safe so that it is not lost. To reset your device, go to “Settings” > “Device
Information” > “Reset” > “Reset Phone”. Please note that if you perform a factory
reset, all device data may be lost.
Problem 6
: I can’t access my voicemail.
Answer 1
: Contact your service provider for the “Voicemail number” and verify it’s
entered correctly in the “Voicemail number” box, which can be found by going to
Contacts > Voicemail.
Answer
2
: Try later if the network is busy.
