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MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting

4.

Troubleshooting 

This  section  provides  a  quick  reference  for  responding  to  alarm  conditions  and  error 
messages,  and  any  subsequent  troubleshooting  that  may  be  helpful  to  remedy  certain 
situations. 

4.1. General Troubleshooting 

Each  MPS  3  and  MPS  3  ND  System  is  rigorously  tested  prior  to  shipment  to 
ensure the devices function reliably as intended. It is expected that over the life 
of the device some issues may arise as a result of use conditions, environment, 
handling, and storage. Annual Preventive Maintenance helps to ensure that the 
system will function properly during its use. Even so, this troubleshooting manual 
may  be  helpful  in  working  through  minor  issues  to  get  the  system  back  to  a 
proper functional status. 
 

Only  Quest  Medical  Service  personnel  or  trained 

technicians  and  operators  should  attempt  to 

troubleshoot  the  MPS  3  or  MPS  3  ND  System.  If  this 

manual does not remedy the situation please call Quest 

Medical Technical Support at +1 (888) 510-7623.

DO NOT attempt to disassemble or dismantle the MPS 3 
or MPS 3 ND System unless trained to do so. Doing so 
may void the product warranty.

1

Summary of Contents for MPS 3

Page 1: ......

Page 2: ...ical be responsible for failures errors or other liabilities resulting from customer s noncompliance with the procedures and precautions outlined herein The MPS 3 sterile disposables are covered under...

Page 3: ...ressure Alarms 41 4 4 2 Arrest Additive Alarms 41 4 4 3 Bubble Trap Errors 41 4 4 4 System and Internal Error Alarms Non Recoverable Alarms 42 4 4 5 Delivery temperature reads more than 5 above water...

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Page 5: ...t is also intended for biomedical technicians and staff who are specially trained to perform the more detailed troubleshooting of this equipment Keep this manual with the system at all times so it can...

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Page 7: ...Locking Knob Secure Heat Exchanger 5 Temperature Sensors Monitor Delivery Temperature 6 Pressure Transducer Monitor System Pressure 7 Fluid Level Sensor Monitor Air in Heat Exchanger 8 Vent Valve Con...

Page 8: ...16 Circula ti on System Drain Port Drain Circula ti on System non ND only 17 Water Outlet Port Water Outlet to Cold Water Source non ND only 18 Water Inlet Port Water Inlet from Cold Water Source non...

Page 9: ...Main Power Switch AC Mains Power Switch 27 Power Plug Socket Connect AC Mains Power Plug 28 Power Cable Strain Relief Secure Power Cable 29 Drip Pan Drain Port under mount Drain Drip Pan Item Name Fu...

Page 10: ...MPS 3 and MPS 3 ND Troubleshooting Manual System Overview Quest Medical Inc 904678 Rev B 04 2023 4...

Page 11: ...Type B USB Port Service Connec ti on 37 Communica ti on Cable Port Connect Console to Controller Communica ti on Cable 38 Analog ECG Port Connect Analog ECG Cable 39 RS 232 Input Port Connect Electron...

Page 12: ...idge Deliver Addi ti ve 44 Addi ti ve Delivery Line Fill Re fi ll Deliver Addi ti ve to HEX 45 Heat Exchanger HEX Regulate Temperature of Cardioplegia 46 Blood Source Line Connect Blood Source to MPS...

Page 13: ...This page intentionally blank 50 Arrest Agent Delivery Line Fill Re fi ll Deliver Arrest Agent to HEX 51 Arrest Agent Cartridge Deliver Arrest Agent 7...

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Page 15: ...ng total loss of power events The oldest alarms in the report are discarded in the event of the Alarm Report memory becoming full 3 1 High Priority Alarms High priority alarms halt fluid delivery and...

Page 16: ...the flow knob and all buttons remain active The operator may acknowledge the alarm by selecting an option in the error message window Figure 7 Home Screen with Medium Priority Alarm 3 3 Informational...

Page 17: ...s a result of use conditions environment handling and storage Annual Preventive Maintenance helps to ensure that the system will function properly during its use Even so this troubleshooting manual ma...

Page 18: ...lamp both Blood Crystalloid lines leading to the pumping cassette above the large bore Luer connectors 5 Vent heat exchanger by manually depressing the vent valve to reduce the system pressure to zero...

Page 19: ...le cap on Blood Bypass Tubing 7 A tt ach Blood Bypass Tubing large bore luer connector to blood source line 8 Connect Blood Bypass Tubing standard male luer connector to the auxiliary luer port of 16...

Page 20: ...Call service after multiple occurrences 2 System Data Error SHUTDOWN RESTART Restart System Call service after multiple occurrences 3 4 System Error SHUTDOWN RESTART Restart System Call service after...

Page 21: ...ight pump failed diagnostics RESTART CONFIRM Restart System Call service after multiple occurrences 14 Left pump failed diagnostics RESTART CONFIRM Restart System Call service after multiple occurrenc...

Page 22: ...sure sensor zeroing failure Check Vent line for clamps SHUTDOWN RESTART Check line for clamps kinks or occlusions Restart System Call service after multiple occurrences 22 Left Pump failed diagnostics...

Page 23: ...ing procedure 31 Air In Line Sensor test failure Air detection may be compromised Proceed with caution RESTART CONFIRM Continue with case while manually monitoring for air in delivery line Contact ser...

Page 24: ...ly actuate the delivery and vent valves Reprime the circuit Check lines for clamps kinks and occlusions 36 Heat Exchanger pressure test failed Replace delivery set REPRIME Check heat exchanger to ensu...

Page 25: ...observed disconnect the cable and try again Contact service after multiple occurrences 41 External Retrograde sensor not detected USE SYSTEM RETEST Select USE SYSTEM OR Retest and if multiple failures...

Page 26: ...circuit CONFIRM Check the lines for clamps kinks or occlusions Check the stopcock position at the sensor Try to reestablish zero by re zeroing sensor If it is believed sensor is faulty replace sensor...

Page 27: ...e after multiple occurrences 50 Low delivery line pressure Check delivery line connections Check Vent pump CONFIRM Check heat exchanger to ensure it is properly secured with locking knob Check locatio...

Page 28: ...ed in delivery line Continue to Flush CONFIRM Check delivery line to ensure it is fully inserted in sensor If sensor is ignored manually inspect delivery line for air moving forward 57 Vent Valve is O...

Page 29: ...clamps kinks or occlusions Increase the blood inlet source pressure 65 Inadequate Fill Check Source CONFIRM Check blood crystalloid source lines and pressures If problem persists restart system Call s...

Page 30: ...ain flow rate setting Check circuit CONFIRM Check blood crystalloid source lines and pressures Stop flow and restart flow If problem persists restart system Call service after multiple occurrences 94...

Page 31: ...ting it If error still persists restart console and try again Contact service after multiple attempts 101 Arrest occlusion during prime Check Arrest line and stopcock CONFIRM RETEST Check arrest deliv...

Page 32: ...Select CONFIRM to turn Arrest pump off and continue procedure OR Select RETEST to turn Arrest pump on and continue procedure 105 Arrest under delivery detected Check cartridge and circuit CONFIRM Chec...

Page 33: ...ting it If error still persists restart console and try again Contact service after multiple attempts 111 Additive occlusion during prime Check Additive line and stopcock CONFIRM RETEST Check additive...

Page 34: ...ditive over delivery detected Additive has been turned Off RETEST CONFIRM Select CONFIRM to turn Additive pump off and continue procedure OR Select RETEST to turn Additive pump on and continue procedu...

Page 35: ...cartridge restart console and try again Contact service after multiple occurrences 117 Arrest pump error Arrest pump is Off CONFIRM RETEST Select COFIRM to turn Arrest pump off and continue procedure...

Page 36: ...Contact service after multiple occurrences 124 H2O temperature sensor error H2O temperature will not be displayed Heaters Disabled CONFIRM Continue without temperature control OR Restart and resume c...

Page 37: ...er source has adequate water level and flow rate Check water lines to ensure they are connected properly and not reversed Increase head height of Hypothermic Reservoir Increase water pressure and flow...

Page 38: ...e and flow mode settings in heater cooler unit if possible If a bypass loop is being used in conjunction with the heater cooler unit than partially clamping reducing the tubing size or installing pres...

Page 39: ...ted May take up to 100 seconds CONFIRM Wait for heater diagnostics to complete 138 Pneumatic pressure sensor error Service required SHUTDOWN RESTART Restart System Call service after multiple occurren...

Page 40: ...ervice required SHUTDOWN CONFIRM Connect to medical air Call service following procedure 146 System Communication Error Manual Restart Required Manually Restart System Call service after multiple occu...

Page 41: ...n Contact service after multiple occurrences 151 H2O temperature sensor error H2O temperature will not be displayed Heaters Disabled CONFIRM Continue without temperature control OR Restart and resume...

Page 42: ...ple occurrences 160 Elevated internal temperature detected Check for obstructed air flow Maintenance required CONFIRM Check fans and air inlets for obstructions Restart System Contact service after mu...

Page 43: ...fans and air inlets for obstructions Restart System Contact service after multiple occurrences 166 Internal temperature Error detected Check for obstructed air flow Unable to proceed Call for Service...

Page 44: ...lable CONFIRM If power loss did not occur check power cord outlet or circuit breaker Contact service after multiple occurrences 174 AC power detected Previous functionality restored CONFIRM No action...

Page 45: ...or Consult service after this case CONFIRM Call service after multiple occurrences 184 Air detected in delivery Line IGNORE CONFIRM Check delivery line to ensure it is fully inserted in sensor If sens...

Page 46: ...Attempt to re zero the sensor If it is believed sensor is fault replace sensor and try again Contact service after multiple occurrences 189 Max external Retrograde pressure Check circuit CONFIRM Chec...

Page 47: ...rdioplegia flow If error still persists restart console and try again Contact service after multiple occurrences 197 Arrest pump piston sensor error Verify Arrest cartridge installation CONFIRM RETEST...

Page 48: ...perly installed and fully secured to the pump If the cartridge was secure try removing cartridge and reinserting it If the cartridge was secure try stopping and restarting cardioplegia flow If error s...

Page 49: ...proper Cold water source Call Service after this Case CONFIRM Continue as normal OR Restart and resume case Call service after multiple occurrences 205 Temperature exceeded allowed limit Ensure that c...

Page 50: ...s normal Contact service after multiple alarms 224 Arrest pump error Arrest pump is Off CONFIRM Check Arrest Cartridge to verify it is properly installed and fully secured to the pump If the cartridge...

Page 51: ...emperature sensor error Ensure proper Cold water source Call Service after this Case CONFIRM Continue as normal OR Restart and resume case Call service after multiple occurrences 228 Battery Error Con...

Page 52: ...e after multiple occurrences 274 Startup Diagnostics failed RESTART CONTINUE Restart System Call service after multiple occurrences 275 System Error SHUTDOWN RESTART Restart System Call service after...

Page 53: ...ols Copy or re create the protocols if needed CONFIRM Continue as normal Check Protocols in Protocol Manager Re download Master File Call service after multiple occurrences 287 File Access Failure CON...

Page 54: ...r file Unavailable Please insert media with Master File CONFIRM Master file may be corrupt Re download Master File Call service after multiple occurrences 299 Incompatible Master file detected Please...

Page 55: ...Flow set to zero Crystalloid Source Empty REPLACE CONFIRM Stop flow to replace Crystalloid bag and enter new volume 312 Flow range is limited in Low Vol mode Shift to NORMAL flow for full range NORMA...

Page 56: ...Resume case allowed ONLY if Same Controller is present DIFF CNTLR SAME CNTLR Select DIFF CNTLR if Controller is swapped Resume Case is disabled OR Select SAME CNTLR if Console is swapped Resume Case...

Page 57: ...ed as disabled the pumps may be primed by selecting the component and confirming the prompt on the Controller to enable drug pump functionality If one of the drug pumps is behaving abnormally with no...

Page 58: ...with water and a soft cloth If wiping the sensor does not fix the issue ensure that there is not a heat source pointed at the heat exchanger or making contact with it 4 4 6 Delivery Vent Valve Errors...

Page 59: ...When delivering in Recirc or Vent modes always ensure there is a positive pressure seen in the heat exchanger If the cardiotomy reservoir is below the vent a siphon effect can occur and empty the pump...

Page 60: ...ar and Standby switches After system diagnostics is complete select SWAP on Alarm 314 10 Select SAME CNTLR on Alarm 315 11 Select RESUME CASE to recall all previous case parameters 12 If using a Hypot...

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