Quantum QXS G2 Series Hardware Installation And Maintenance Manual Download Page 11

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About This Guide

Prerequisites

Prerequisites for planning, installing, and using this product include knowledge of:

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Servers and computer networks

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Network administration

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Storage system installation and configuration

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Storage area network (SAN) management and direct attach storage (DAS)

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Converged Network Controllers (CNCs)

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Fibre Channel (FC) protocols

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Serial Attached SCSI (SAS) protocol

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Internet SCSI (iSCSI) protocol

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Ethernet protocol

Related Documentation

Refer to the following table for related 12G QXS documentation.

Table 1

Summary of Contents for QXS G2 Series

Page 1: ...QXS G2 Hardware Installation and Maintenance Guide 12 24 and 84 Drive Systems 6 68649 01 Rev A...

Page 2: ...000 DXiV Series FlexTier Lattus the Q logo the Q Quantum logo Q Cloud Quantum and the Q brackets design the Quantum logo Quantum Be Certain and the Q brackets design Quantum Vision Scalar StorageCare...

Page 3: ...Label Location 8 2U24 Drive System 10 2U24 Drive System Serial Number Label Location 11 5U84 Drive System 13 5U84 Drive System Serial Number Label Location 13 Chassis Variants 14 2U Chassis Core Produ...

Page 4: ...8 Drive Carrier Module in 2U Chassis 49 DDIC in 5U chassis 51 Chassis Management 53 Management Interfaces 54 Installation 55 Installation Checklist 55 Planning for Installation 57 Preparing for Instal...

Page 5: ...ng On Powering Off 105 Guidelines 106 Powering On the 2U12 and or 2U24 System 106 Powering Off the 2U12 and or 2U24 System 108 Powering On the 5U84 System 109 Powering Off the 5U84 System 111 Operator...

Page 6: ...ide Connection Fault 139 Host Side Connection Troubleshooting Featuring CNC Ports 139 Isolating a Controller Module Expansion Port Connection Fault 141 Isolating Replication Faults 142 Diagnostic Step...

Page 7: ...ing a 5U84 DDIC 192 Installing a 5U84 DDIC 194 Populating 5U84 Drawers 195 Preparation 195 Installation Guidelines 196 Replacing a 5U84 Bezel 196 Removing a 5U84 Bezel 197 Installing a 5U84 Bezel 199...

Page 8: ...Equipment WEEE 223 USB Device Connection 225 Rear Panel USB Ports 225 Emulated Serial Port 226 Supported Host Applications 226 Command line Interface 226 Device Driver Special Operation Mode 227 Micro...

Page 9: ...able Fibre channel FC SFP option supporting 8 16 Gb iSCSI SFP option supporting 10GbE Copper RJ 45 SFP option supporting 1GbE The QXS G2 systems are SBB compliant Storage Bridge Bay chassis These chas...

Page 10: ...ou can use the CLI to set CNC ports to support a combination of host interface protocols When configuring a combination of host interface protocols host ports 0 and 1 are set to FC either both 16Gb s...

Page 11: ...n not included in product documentation QXS G2 Release Notes Overview of hardware installation QXS G2 Quick Start Guide Product hardware installation and maintenance QXS G2 Hardware Installation and M...

Page 12: ...shortcuts Table 2 Document conventions Convention Element Blue text Cross reference links and e mail addresses Blue underlined text Web site addresses Bold text Key names Text typed into a GUI element...

Page 13: ...s Safe Handling of Equipment Always follow these safety cautions when handling the QXS G2 equipment CAUTION Use this equipment in a manner specified by the manufacturer failure to do this may cancel t...

Page 14: ...of the QXS G2 Systems IMPORTANT All systems must have the following installed Two controllers in the RAID chassis or two IOMs in the expansion chassis Two PSUs in all chassis Five fans in the 5U84 ch...

Page 15: ...o PSUs CAUTION Do not remove covers from the PSU there is a danger of electric shock inside Return the PSU to your supplier for repair When bifurcated power cords Y leads are used these cords must onl...

Page 16: ...system It must provide over current protection for the chassis and must not be overloaded by the total number of chassis installed in the rack When addressing these concerns consideration should be gi...

Page 17: ...Drive 4 Port FC or iSCSI QXS G2 424 24 Drive 4 Port FC or iSCSI QXS G2 484 84 Drive 4 Port FC or iSCSI Chassis Configurations The storage system supports three RAID chassis configurations 2U12 rack sp...

Page 18: ...1 inch high 3 5 form factor drives in a vertical orientation within the drive drawer Two vertically stacked drawers each hold 42 drives If used 2 5 drives require 3 5 adapters The 5U84 RAID chassis s...

Page 19: ...ontroller there is no need to transport failed controller cache to a replacement controller because the cache is duplicated between the controllers provided that volume cache is set to standard on all...

Page 20: ...nt Figure 5 provides a rear view of the 2U12 drive system The 2U12 RAID chassis has dual controllers 4 port FC iSCSI model shown installed Figure 5 2U12 Drive System Rear 2U12 Drive System Serial Numb...

Page 21: ...of the chassis The serial number label can be located on the left rear ear of the chassis or on the right rear ear of the chassis The primary location of the serial number label is on the left rear e...

Page 22: ...Figure 7 provides the serial number label location on the right rear ear of the chassis Figure 7 Serial Number Label on Right rear Ear of Chassis 2U24 Drive System Figure 8 provides a front view of t...

Page 23: ...system serial number label that is placed on a chassis NOTE Refer to Figure 10 and Figure 11 for the exact location of the system serial number label Do not confuse other QTM serial numbers on the cha...

Page 24: ...he serial number label location on the left rear ear of the chassis Figure 10 Serial Number Label on Left rear Ear of Chassis Figure 11 provides the serial number label location on the right rear ear...

Page 25: ...w of the 5U84 drive system The 5U84 RAID chassis has dual controllers 4 port FC iSCSI model shown installed Figure 13 5U84 Drive System Rear 5U84 Drive System Serial Number Label Location This section...

Page 26: ...OM A Figure 14 5U84 System Serial Number Label Location Chassis Variants The 2U chassis can be configured as a RAID chassis or an expansion chassis The 5U chassis can be configured as a RAID chassis o...

Page 27: ...rives 24 SFF 2 5 SAS 2 5 SATA 2 2 Expansion IOMs2 N A 1 5U84 RAID Chassis 12Gb s direct dock drives 84 LFF or SFF 2 5 and 3 5 SAS 3 5 SATA 2 2 Controllers 53 2 5U84 Expansion Chassis 12Gb s direct doc...

Page 28: ...ont and rear panels 2U12 Drive Chassis Front View Integers on the drives indicate drive slot numbering sequence 0 11 Figure 15 provides a front view of the 2U12 drive chassis Figure 15 2U12 Drive Chas...

Page 29: ...Drive 2U24 Drive RAID Chassis 2 FC iSCSI ports CNC FC iSCSI Controller Callout 1 Figure 18 is the Controller A location Callout 2 Figure 18 is the Controller B location Both controllers are shown in t...

Page 30: ...optionally added storage RAID Chassis CNC Controllers and 4 FC iSCSI ports Figure 19 provides a rear view of the 2U12 drive or 2U24 drive RAID chassis with two CNC controllers 4 FC iSCSI ports Figure...

Page 31: ...the 2U12 drive or 2U24 drive expansion chassis rear panel The expansion chassis attaches to the RAID chassis for additional storage Figure 21 2U12 2U24 Drive Expansion Chassis Rear View Expansion Cha...

Page 32: ...provides and illustration of the PSU used in the RAID chassis and the expansion chassis They are identical in the 12 drive and 24 drive chassis Figure 23 shows an example of a PSU oriented for use in...

Page 33: ...ne see Figure 25 on page 22 The chassis has a 19 inch rack mounting that enables it to be installed onto standard 19 inch racks and uses two EIA units of rack space 3 5 for a 2U chassis The midplane P...

Page 34: ...sion chassis 5U Chassis Core Product The 5U chassis consists of a sheet metal chassis integrated PCBs and a module runner system The design concept is based on an chassis subsystem together with a set...

Page 35: ...he chassis Drawer 1 is at the bottom of the chassis Figure 26 Front of 5U84 RAID or Expansion Chassis 5U Chassis Drive Slots View Figure 27 provides an illustration of the 5U84 RAID or expansion chass...

Page 36: ...lustration of the 5U84 RAID chassis rear view with two CNC controllers FC iSCSI 4 ports installed NOTE The 5U84 RAID chassis supports attachment of expansion chassis for adding storage 2 1 3 4 0 42 2...

Page 37: ...troller B location Both controllers are shown in the closed locked position Figure 29 provides a rear view of the CNC FC iSCSI controller used in the 5U84 drive systems You can configure the CNC host...

Page 38: ...the 5U84 expansion chassis CRUs with expansion IOMs NOTE The 5U84 expansion chassis uses the same expansion IOMs as the 2U12 and 2U24 expansion chassis Figure 30 5U84 Expansion Chassis Rear View SAS...

Page 39: ...d with RAID chassis for adding storage its middle HD mini SAS expansion port B is disabled by the firmware The Ethernet port on the expansion module is not used in RAID chassis and expansion configura...

Page 40: ...idplane PCB module runner system and two drawers for drive modules NOTE Customers select a chassis type and drives separately Empty drive slots in the 5U chassis require drive blanks The 5U84 chassis...

Page 41: ...e chassis A drawer is designed to support its own weight plus the weight of installed DDICs when fully opened Safety features The chassis safety features include To reduce the possibility of toppling...

Page 42: ...nnects the Ops panel to the midplane The Ops panel is a passive component the midplane controls the panel and the RAID controllers or expansion IOMs control all the panel s functions 2U12 Chassis Ops...

Page 43: ...elow and listed in the table See also 2U Chassis Ops Panel LEDs on page 118 Figure 37 2U Chassis Ops Panel Functions 1 Ops Panel 2 2U12 Chassis Note Drives are numbered from 0 11 12 drives 0 1 2 3 4 5...

Page 44: ...CLI Unit Identification Display The UID is a dual seven segment display that can be used to provide feedback to the user Its primary function is to display a chassis unit identification number to ass...

Page 45: ...ceable on site The Ops panel provides the functions shown in the illustration below and listed in the table The 5U ops panel provides the following Unit Identification Display UID Mute Input button Po...

Page 46: ...lt LED amber LED illuminates when experiencing a system hardware fault It may be associated with a Fault LED on a PSU fan RAID controller or expansion IOM DDIC or drawer that helps the user to identif...

Page 47: ...The 2U12 and 2U24 use the same type of PSUs AC DC power is provided by up to two auto ranging power PSUs with integrated axial cooling fans The RAID controllers and expansion IOMs control fan speed P...

Page 48: ...s soon as possible after the removal of the defective PSU to avoid a thermal exception The replacement procedure should be completed within an absolute maximum of 2 minutes Operation of the chassis wi...

Page 49: ...amber a module fault condition or failure has occurred Dual PSUs provide redundant power for the 5U system if one PSU fails the other keeps the system running while you replace the faulty module PSUs...

Page 50: ...ent of a fan can be performed while the chassis is running but the procedure must be completed within two minutes of the removal of the defective module Verify that you have a replacement module on ha...

Page 51: ...this way the SBB modules can discover the type and capabilities of the partner SBB module s and vice versa within the chassis A system alarm occurs when incompatible configurations are detected 12Gb...

Page 52: ...s powered off 4 Fault Off The controller is operating normally Amber A fault has been detected or a service action is required Blinking amber Hardware controlled power up or a cache flush or restore e...

Page 53: ...and QXS G2 424 Figure 46 CNC iSCSI Controller LEDs 9 Network Port Link Speed4 Off Link is up at 10 100base T negotiated speeds Amber Link is up and negotiated at 1000base T 10 Expansion Port Status Of...

Page 54: ...emoval Blue The controller module is prepared for removal 6 Identity White The controller module is being identified 7 Cache Status Green Cache is dirty contains unwritten data and operation is normal...

Page 55: ...nking green System is booting Off The controller module is not OK or is powered off 4 Fault Off The controller is operating normally Amber A fault has been detected or a service action is required Bli...

Page 56: ...o Remove Off The controller is not prepared for removal Blue The controller module is prepared for removal 6 Identity White The controller module is being identified 7 Cache Status4 Green Cache is dir...

Page 57: ...isks Later when the storage system is either idle or aging and continuing to receive new I O data the controller writes the data to the disks Read ahead caching The controller detects sequential data...

Page 58: ...refresh mechanism is an important data protection feature essentially four copies of user data are preserved one in controller cache and one in CompactFlash of each controller The Cache Status LED ill...

Page 59: ...a strobe 1 10 rate 1 Hz and the controller does not boot You may need to replace the controller module Yes at a strobe 1 10 rate 1 Hz and the controller boots The system is flushing data to CompactFl...

Page 60: ...fferent drive modules for use in 2U and 5U chassis The drive modules used in 2U chassis are referred to as drive carrier modules whereas those used in 5U chassis are referred to as a Disk Drive in Car...

Page 61: ...which provides thermal conduction radio frequency and electro magnetic induction protection and physically protects the drive The front cap also has an ergonomic handle which gives the following funct...

Page 62: ...rives Integers on the drives indicate drive slot numbering sequence 0 23 Figure 51 provides a front view of the 2U24 drive chassis fully populated with drives Figure 51 2U24 Drive Chassis Front View N...

Page 63: ...Blanks Drive blanks also known as dummy drive carrier modules are provided in 3 5 2U12 and 2 5 2U24 form factors They must be installed in empty disk drive slots to create a balanced air flow Figure...

Page 64: ...5U84 chassis Figure 56 DDIC with Adapter and 2 5 Drive The DDIC features a latch button center of top view and a slide latch with arrow label left of latch button These features allow you to install...

Page 65: ...led in the same row should have the same rotational speed Although DDICs holding 3 5 disks can be intermixed with DDICs holding 2 5 disks within the chassis each row should be populated with drives of...

Page 66: ...dware installation you can access the controller module s web based management interface disk management utility GUI to configure monitor and manage the storage system See also Accessing the disk mana...

Page 67: ...stall the system use only the power cords supplied or power cables that match the specification quoted in AC Power Cords on page 223 Table 7 outlines the steps required to install the chassis and init...

Page 68: ...face protocol for qualified SFP options See Change CNC Port Mode on page 98 7 Install required host software See Host System Requirements on page 72 8 Connect hosts 2 See Host Connection on page 76 9...

Page 69: ...Chassis Drive Slots View on page 23 5U RAID chassis rear panel see 5U84 RAID Chassis Rear View Two CNC Controllers on page 24 5U expansion chassis rear panel see 5U84 Expansion Chassis Rear View on pa...

Page 70: ...for a total of 84 drives Expansion IOMs fans and PSUs are installed within the chassis CAUTION Lifting chassis A 2U chassis together with all its component parts is too heavy for one person to lift an...

Page 71: ...for the correct software configurations Before installing the chassis verify the existence of the following Qualified cable options for host connection Depending upon the controller module FC or iSCS...

Page 72: ...ck 2U Chassis 2U24 Chassis Shown The 2U chassis are supplied with the midplane PCB PSUs drives and RAID controllers and or expansion IOMs installed For information about plug in module replacement see...

Page 73: ...s grip the straps securely by the loops and lift the chassis out of the box using appropriate lifting technique Place the chassis in a static protected area NOTE If your product model uses CNC ports f...

Page 74: ...chassis weight and to make sure that multiple chassis may be installed without loss of space within the rack Use of other mounting hardware may cause some loss of rack space Contact your supplier to m...

Page 75: ...it reaches the hard stops approximately 400 mm 15 75 and tighten the mounting screws callout 3 A screws in the front rail kit bracket e Return the chassis to the fully home position 5 Install the 2u c...

Page 76: ...shortest length refer to the reference label on the inside of the rail 3 Locate seat the rail location pins callout 5 inside the front of the rack and extend the length of the rail assembly to enable...

Page 77: ...anel CRUs and install all of the DDICs into the drawers accessed from the front panel per the following instructions Install five fans Installing a 5U84 System Fan on page 206 Install two PSUs Install...

Page 78: ...their installation NOTE Reverse cabling straight through cabling for the RAID chassis and expansion is provided Reverse cabling is suggested because it provides redundancy alternate path to access ch...

Page 79: ...hase additional cables depending upon number of RAID chassis expansion chassis and cabling method used You may need to order additional or longer cables when reverse cabling a fault tolerant configura...

Page 80: ...ccess to other chassis The diagram at right above shows the same storage components connected to use straight through cabling Using this method if an expansion chassis fails the chassis that follow th...

Page 81: ...des an illustration of connecting RAID chassis and expansion chassis in a straight through cabling configuration for 5U84 systems Figure 64 5U84 Straight Through Cabling NOTE Figure 63 and Figure 64 s...

Page 82: ...an illustration of connecting a 2U RAID chassis and three 5U84 expansion chassis in a straight through cabling configuration Figure 66 2U RAID Chassis to 5U84 Expansion Chassis Straight Through Cabli...

Page 83: ...hassis PSUs to an AC PDU Figure 68 Connecting 5U RAID chassis PSUs to AC PDU IMPORTANT When more than one PSU is fitted all power cords must be connected to at least two separate and independent power...

Page 84: ...may require that multipathing is supported If fault tolerance is required then multipathing software may be required Host based multipath software should be used in any configuration where two logical...

Page 85: ...wnership TIP See the topic about configuring system settings in the QXS G2 Disk Management Utility User Guide to initially configure the system or change system configuration settings such as Configur...

Page 86: ...e Guide for command syntax and details about parameter settings relative to supported link speeds Fibre Channel ports are used for attachment to FC hosts directly or through a switch used for the FC t...

Page 87: ...s using the Internet SCSI interface protocol for host port connection The QXS G2 312 and QXS G2 324 1Gb iSCSI controller module provides two host ports The QXS G2 412 QXS G2 424 and QXS G2 484 1Gb iSC...

Page 88: ...l replication feature 10GbE iSCSI Host Connection To connect controller modules supporting 10GbE iSCSI host interface ports to a server HBA or switch using the controller s CNC ports select a qualifie...

Page 89: ...controller B paths for host connection 2U12 2U24 4 Host Ports One Server One HBA Dual Path Figure 69 provides an illustration of connecting a 2U12 2U24 to one server one HBA with dual path Figure 69...

Page 90: ...provides an illustration of connecting a 2U12 2U24 to two servers one HBA per server with dual path Figure 72 2U12 2U24 Two Servers One HBA Per Server Dual Path 2U12 2U24 2 Host Ports Two Servers One...

Page 91: ...5U84 Two Servers One HBA Per Server Dual Path 2U12 2U24 Four Servers One HBA Per Server Dual Path Figure 75 provides an illustration of connecting a 2U12 2U24 to four servers one HBA per server with d...

Page 92: ...hin the storage system Using switches a SAN shares a storage system among multiple servers reducing the number of storage systems required for a particular environment Using switches increases the num...

Page 93: ...U24 to two servers and two switches Figure 78 2U12 2U24 Two Servers Two Switches 5U84 Two Servers Two Switches Figure 79 provides an illustration of connecting a 5U84 to two servers and two switches F...

Page 94: ...abric Figure 80 2U12 2U24 Four Servers Multiple Switches SAN Fabric 5U84 Four Servers Multiple Switches SAN Fabric Figure 81 provides an illustration of connecting a 5U84 to four servers multiple swit...

Page 95: ...net 3 Do not interconnect iSCSI and management Ethernet on the same network Figure 82 2U RAID Chassis to Management Network Figure 83 5U84 RAID Chassis to Management Network NOTE Connections to this d...

Page 96: ...ormation Replacing an expansion I O module s NOTE Updating controller firmware with expansion I O modules active ensures that the controller firmware and expansion I O module s firmware are at a compa...

Page 97: ...cation with a Dynamic Host Configuration Protocol DHCP server See the topic about configuring network ports in the QXS G2 Disk Management Utility User Guide This section provides the following informa...

Page 98: ...ck on System Action System Settings NOTE When you change any setting in the System Settings panel the Apply and Close and the Apply buttons will become active To save your changes and continue changin...

Page 99: ...nformation click on the Help icon which is the at the top right of the screen and the following screen appear NOTE Notice there are hyperlinks that will take you directly to help content corresponding...

Page 100: ...tem time and date can be obtained from the NTP server This allows multiple storage devices hosts and log files to be synchronized Click on Manage Users To secure the storage system set a new password...

Page 101: ...bundled license is bought at the initial purchase of the system the Licensed Snapshots Performance Tier Tiering and Replication Async will be enabled at the factory If a permanent license is not inst...

Page 102: ...alues or use DHCP When setting static IP values you can use either IPv4 or IPv6 format In DHCP mode the system obtains values for the network port IP address subnet mask and gateway from a DHCP server...

Page 103: ...ement services You can enable or disable management services to limit the ways in which users and host based management applications can access the storage system Network management services operate o...

Page 104: ...n and information description values The name is shown in the browser title bar or tab The name location and contact are included in event notifications All four values are recorded in system debug lo...

Page 105: ...the system to send notifications You can enable the system to send notifications to SNMP trap hosts and email addresses when events occur in the system You can also enable the managed logs feature wh...

Page 106: ...P Addresses Using DHCP In DHCP mode network port IP address subnet mask and gateway values are obtained from a DHCP server if one is available If a DHCP server is unavailable current addressing is unc...

Page 107: ...onfiguration See the QXS G2 Disk Management Utility User Guide for more information concerning the web based storage management application 1 From your network administrator obtain an IP address subne...

Page 108: ...tained in step 1 for each network port first for controller A and then for controller B set network parameters ip address netmask netmask gateway gateway controller a b where address is the IP address...

Page 109: ...CSI system or a system using a combination of FC and iSCSI SFPs do not restart the Management Controller or exit the terminal emulator session until configuring the CNC ports as described in Change CN...

Page 110: ...1 of Setting Network Port IP Addresses Using CLI Port and Cable on page 94 Set CNC Port Mode to FC and iSCSI To set the CNC port mode for use with FC SFPs and iSCSI SFPs in combination run the followi...

Page 111: ...are owned by controller A and others are owned by controller B then allow at least one port for replication on each controller module and possibly more than one port per controller module depending on...

Page 112: ...qualified SFP options of the same type or they can use a combination of qualified SFP options supporting different interface protocols IMPORTANT QXS G2 312 QXS G2 324 QXS G2 412 QXS G2 424 and QXS G2...

Page 113: ...Systems for Replication Multiple Servers Different Networks Figure 88 2U and Figure 90 on page 103 5U each show the rear panel of two chassis with I O and replication occurring on different physical n...

Page 114: ...necting Two 2U Systems 4 Host Ports for Replication Multiple Servers Switches Connecting Two 2U Systems 2 Host Ports for Replication Multiple Servers Switches Figure 89 provides an illustration of con...

Page 115: ...occurring on different networks The I O traffic occurs on the SAN and the replication traffic occurs on the Ethernet WAN Connecting Two 2U Systems 4 Host Ports for Replication Multiple Servers Switche...

Page 116: ...ms for Replication Multiple Servers Switches Figure 93 provides an illustration of connecting two 5U84 RAID chassis storage systems for replication multiple servers switches two locations Figure 93 Co...

Page 117: ...ment interfaces using your web browser to complete the system setup Powering On Powering Off CAUTION Do not operate the storage system until the ambient temperature is within the specified operating r...

Page 118: ...left in a power on state for 30 seconds following resumption from standby before the chassis can be placed into standby again applies to 5U84 only Although the chassis supports standby the expansion...

Page 119: ...the PSU1 power switch Expansion chassis powers on within 3 minutes While the expansion chassis power up their LEDs blink After the LEDs stop blinking if no LEDs on the front and back of the chassis a...

Page 120: ...is complete and no faults have been detected The System Power LED on the 2U Ops panel should be lit green when the chassis power is activated See 2U Chassis Ops Panel LEDs on page 118 for details pert...

Page 121: ...U1 Powering On the 5U84 System This section provides the following information Powering On the 5U84 Expansion Chassis Powering On the 5U84 RAID Chassis Powering On the 5U84 Expansion Chassis To power...

Page 122: ...inking if no LEDs on the front and back of the chassis are amber the power on sequence is complete and no faults have been detected The Power on Standby LED on the 5U Ops panel should be lit green whe...

Page 123: ...gement Utility Users Guide Use the CLI to shut down both controllers as described in the QXS G2 CLI Reference Guide 3 On the RAID chassis complete the following a Turn off 0 the PSU0 power switch and...

Page 124: ...t DDICs Used in 5U Chassis Each disk has a single amber drive fault LED as shown in 5U Chassis DDIC LEDs on page 130 If the LED is illuminated a disk failure condition has occurred The DDIC should be...

Page 125: ...torage system If you are licensed to use the optional replication feature you may also need to set up the storage systems for replication Refer to the following topics within the QXS G2 Disk Managemen...

Page 126: ...114 QXS G2 Hardware Installation and Maintenance Guide...

Page 127: ...troubleshooting procedures for configured systems using production data and I O For further troubleshooting help after setup and when data is present contact Quantum at http www quantum com Servicean...

Page 128: ...carrier modules have been correctly installed 3 Check any visible SAS indicators RAID chassis expansion chassis and HBA 4 Check HBA BIOS for SAS target visibility 5 Verify that the operating system d...

Page 129: ...Table 12 3 4 1 2 1 Fan Fail LED 2 AC Fail LED 3 PSU OK LED 4 DC Fail LED Table 12 PSU LEDs PSU OK Green Fan Fail Amber AC Fail Amber DC Fail Amber Status Off Off Off Off No AC power to either PSU Off...

Page 130: ...RAID or expansion chassis Figure 99 2U Chassis Ops Panel Functions LED Status 1 Unit Identification Display Green Seven segment display chassis sequence 2 Identity Blue Power On 5s test state 3 Module...

Page 131: ...ansion IOM and reinsert it If the above actions do not resolve the fault contact Quantum for assistance Table 13 Ops Panel LED States System Power Green Amber Module Fault Amber Identity Blue LED Disp...

Page 132: ...n the amber LED will be Off if there is no drive present Off as the drive operates On if there is a drive fault Figure 100 2U Chassis Drive LEDs The drive module LED conditions are defined in Table 14...

Page 133: ...uction Table 14 2U Drive LED States Drive LED Green Drive LED Amber Status 4 5 6 7 9 2 2 2 10 10 2 1 8 3 1 1 1 LED Description Definition 1 Host 4 8 16Gb FC1 Link Status Link Activity Off No link dete...

Page 134: ...al The unwritten information can be log or debug data that remains in the cache so a Green cache status LED does not by itself indicate that any user data is at risk or that any action is necessary Of...

Page 135: ...s not OK or is powered off 4 Fault Off The controller is operating normally Amber A fault has been detected or a service action is required Blinking amber Hardware controlled power up or a cache flush...

Page 136: ...e the fault remove the controller and reinsert it If the above actions do not resolve the fault contact your supplier for assistance Controller replacement may be necessary 9 Network Port Link Speed5...

Page 137: ...rmally Blinking green System is booting Off The expansion module is powered off 4 HD mini SAS connector LEDs A B C See Table 17 for SAS Port Activity Green LED states See Table 18 on page 126 for Acti...

Page 138: ...an illustration of the 5U chassis PSU LEDs The RAID chassis and the expansion chassis uses the same PSU There are two PSUs in the RAID chassis and the expansion chassis Figure 104 PSU 5U84 CRU LEDs T...

Page 139: ...Green Status On Off Off No AC power to either PSU On On Off PSU present but not supplying power or PSU alert state usually due to critical temperature Off Off On Main AC present switch on This PSU is...

Page 140: ...in Replacing a 5U84 System Fan on page 205 Fan Fault Amber indicates the fan module has failed Follow procedure in Replacing a 5U84 System Fan on page 205 LED Status 1 Unit Identification Display Gree...

Page 141: ...ler or expansion IOM Check the drawer LEDs for indication of a disk fault See also 5U Chassis Drawer LEDs on page 129 Logical Status Amber indicates a fault from something other than firmware usually...

Page 142: ...he controller LEDs Table 22 5U Chassis Drawer LEDs LED Status Description Sideplane OK Power Good Green if the sideplane card is working and there are no power problems Drawer Fault Amber if a drawer...

Page 143: ...1 if the mute button is not pressed after 2 minutes the system automatically transitions to state S2 or S3 Alarm states S1 through S4 return to S0 state upon cessation of the fault Critical Fault stat...

Page 144: ...Alarm Conditions Status Severity Alarm PSU alert loss of DC power from a single PSU Fault loss of redundancy S1 PSU fan fail Fault loss of redundancy S1 SBB module detected PSU fault Fault S1 PSU rem...

Page 145: ...observed to increase in speed then some restriction on airflow may be causing additional internal temperature rise Note This is not a fault condition The first stage in the thermal control process is...

Page 146: ...ure is within the acceptable range See also QXS 2U 5U Environmental Requirements on page 217 2 Check the installation for any airflow restrictions at either the front or back of the chassis A minimum...

Page 147: ...ntify the pertinent CRUs affected As noted in Accessing Disk Management Utility GUI on page 112 use the disk management utility GUI to configure and provision the system upon completing the hardware i...

Page 148: ...ication View the chassis LEDs Use the Disk Management Utility GUI The disk management utility GUI uses health icons to show OK Degraded Fault or Unknown status for the system and its components The di...

Page 149: ...located on the Ops panel on an chassis s left ear illuminates Check the LEDs on the back of the chassis to narrow the fault to a CRU connection or both The LEDs also help you identify the location of...

Page 150: ...g the data path For example if a host side data error occurs it could be caused by any of the components in the data path controller module cable or data host If the Chassis Does Not Initialize It may...

Page 151: ...cuitry Isolating a Host Side Connection Fault During normal operation when a controller module host port is connected to a data host the port s host link status link activity LED is green If there is...

Page 152: ...link status link activity LED on Yes You now know that the SFP host cable and host side devices are functioning properly Return the cable to the original port If the link status LED remains off you ha...

Page 153: ...ta yet to be written to the disk Blinking Cache data is being written to CompactFlash Flashing at 1 10 second on and 9 10 second off Cache is being refreshed by the supercapacitor Off Cache is clean n...

Page 154: ...e Alternatively you can use SSH or telnet to access the IP address of the controller module and access the replication feature using the CLI Basic information for enabling the RAID chassis for replica...

Page 155: ...s System functioning properly No action required No The replication feature is not licensed on each RAID chassis used for replication Verify licensing of the optional feature per system In the Home to...

Page 156: ...o On RAID chassis equipped with iSCSI host interface ports replication set creation fails due to use of CHAP If using CHAP Challenge Handshake Authentication Protocol see the topics about configuring...

Page 157: ...ath component Follow any Recommended Actions Click in the Volumes topic then click on a volume name in the volumes list Click the Replication Sets tab to display replications and associated metadata R...

Page 158: ...s are using the current firmware release Periodically you should ensure that the firmware versions used in expansion IOMs are compatible Also see Updating Firmware on page 84 Customer Replaceable Unit...

Page 159: ...the type of host attach for the 5U84 controllers in the RAID chassis Table 34 Notes 1 This model uses a qualified FC SFP option within the CNC ports used for host connection When in FC mode the SFPs...

Page 160: ...n the 2U12 RAID chassis front and additional CRUs not shown 1 2 0 3 4 5 6 7 8 9 10 11 12 12 Table 35 2U12 RAID Chassis CRUs Front Item Chassis Component Description 0 11 Drives SFF or LFF 3 5 drive mo...

Page 161: ...ndard HD mini SAS SFF 8644 to mini SAS SFF 8088 Cable kit Cable package USB Type B CLI USB Power Cord AC power cord compatible with AC PSU s Table 35 2U12 RAID Chassis CRUs Front Item Chassis Componen...

Page 162: ...ns per controller NOTE Depending on customer requirements the controllers can be CNC FC or iSCSI for host connection 4 host port connections per controller Figure 111 2U12 RAID Chassis CRUS Rear with...

Page 163: ...nt and additional CRUs not shown 5 Small form pluggable SFP connectors for CNC controllers 4 each per controller SFP transceiver 8 16Gb s FC 10GbE iSCSI 1Gb s iSCSI QXS G2 412 RAID chassis support FC...

Page 164: ...412 QXS G2 424 and QXS G2 484 use the same identical IOMs 2U24 RAID Chassis Expansion Chassis CRUs This section provides the following information Chassis Chassis sheet metal chassis that is configur...

Page 165: ...shown 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 24 23 0 Table 40 2U24 RAID Chassis CRUs Front Item Chassis Component Description 0 23 Drives 2 5 drive module SFF Dummy drive car...

Page 166: ...e standard HD mini SAS SFF 8644 to mini SAS SFF 8088 Cable kit Cable package USB Type B CLI USB Power Cord AC power cord compatible with AC PSU s Table 40 2U24 RAID Chassis CRUs Front Item Chassis Com...

Page 167: ...t ports NOTE Depending on customer requirements the controllers can be CNC FC or iSCSI for host connection 4 host ports per controller Figure 116 2U24 RAID Chassis CRUS Rear with Two CNC Controllers 4...

Page 168: ...t Table 43 provides a list of CRUs in the 2U24 expansion chassis front and additional CRUs not shown 5 Small form pluggable SFP connectors for CNC controllers 4 each per controller SFP transceiver 8 1...

Page 169: ...4 Expansion Chassis bezel is a CRU not shown and can be replaced See Removing a 2U Bezel on page 167 and Installing a 2U Bezel on page 167 for the 2U24 bezel replacement Additional CRUs Not Shown Chas...

Page 170: ...nstalled Drawer 0 is at the top of the chassis Drawer 1 is at the bottom of the chassis NOTE The bezel for drawer 0 and drawer 1 are CRUs and can be replaced if required See Replacing a 5U84 Bezel on...

Page 171: ...front of the drawer on the left side of the illustration The back of the drawer is on the right side of the illustration Figure 120 5U84 RAID or Expansion Chassis Drives CRUs 2 1 3 4 0 42 2 44 1 43 3...

Page 172: ...t Description Disk Drive in Carrier DDIC DDICs must be installed into drawers after delivery 2 5 disk with 3 5 adapter disks of differing type speed and storage capacity SAS SSD 3 5 disk disks of diff...

Page 173: ...f the 5U84 expansion chassis rear view with two expansion IOMs 2 SAS ports used installed Refer to Figure 122 for all the 5U84 expansion chassis CRUs with expansion IOMs NOTE The 5U84 expansion chassi...

Page 174: ...312 and QXS G2 324 RAID chassis 2 host port systems Figure 123 Controller in RAID Chassis 2 Port FC iSCSI module CNC Controller for RAID Chassis 4 Host Ports Figure 124 provides an illustration of a...

Page 175: ...lem Solving 163 Expansion IOM for Expansion Chassis Figure 125 provides an illustration of an expansion IOM used in the expansion chassis 3 Port SAS IOM Figure 125 Expansion IOM in Expansion Chassis 3...

Page 176: ...164 QXS G2 Hardware Installation and Maintenance Guide...

Page 177: ...a specific task Certain procedures refer to related documentation See Related Documentation on page xi for a list of these documents CRU replacement procedures are grouped by chassis form factor as f...

Page 178: ...ar an ESD wrist strap connected by a ground cord to a grounded workstation or unpainted surface of the computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistanc...

Page 179: ...ight opening and insert the middle finger of each hand into the bottom of the respective opening with thumbs on the bezel s bottom 3 Gently pull the top of the bezel while applying slight inward press...

Page 180: ...bezel will be attached Figure 127 shows a 2U12 chassis with ears exposed that is ready for bezel installation 2 Open the box containing the bezel and swing the lid back to reveal the bezel assembly pa...

Page 181: ...ezel 5 Gently push fit the two ear cover areas of the bezel onto the ball studs to secure the bezel in place Replacing a 2U PSU This section provides procedures for replacing a failed PSU Illustration...

Page 182: ...U by either the mains switch where present or by physically removing the power source in order to ensure your system has warning of imminent power shutdown A faulty PSU must be replaced by a fully ope...

Page 183: ...andle and withdraw the PSU taking care to support the base of the module with both hands as you remove it from the chassis as shown in Figure 132 Figure 132 Removing a PSU from Chassis IMPORTANT Remov...

Page 184: ...ooling fans are spinning with no fail states c Verify that Ops panel states show no amber module faults 7 If replacing two PSUs repeat steps 1 through 5 being mindful of the tips for step 1 and step 2...

Page 185: ...ive module replacement within the drive slots as you view the chassis front panel Removing a 2U 3 5 LFF Drive Carrier Module 1 Refer to Using the Anti Tamper Locks on page 175 to unlock the anti tampe...

Page 186: ...d outside the chassis 1 Release the drive carrier handle by depressing the latch in the handle Figure 135 3 5 LFF Drive Carrier Module in Open Position 2 Insert the drive carrier module into the chass...

Page 187: ...5 LFF and 2 5 SFF drive modules provide anti tamper locks Refer to Figure 138 on page 176 when using this procedure 1 Carefully put the T10 lock key into the cutout in the handle The 3 5 LFF drive mo...

Page 188: ...lly 1 Refer to Using the Anti Tamper Locks on page 175 to unlock the anti tamper lock on the drive module to allow removal of the drive module 2 Press the latch in the carrier handle downward to relea...

Page 189: ...Drive Carrier Module 1 If the anti tamper lock is engaged unlock it per the instructions provided in Using the Anti Tamper Locks on page 175 2 Release the carrier handle by pressing the latch in the...

Page 190: ...ide Figure 141 2 5 SFF Drive Carrier Module in Open Position 4 Slide the carrier fully into the chassis until it is stopped by the camming lever on the bottom of the carrier Figure 142 Installing a 2...

Page 191: ...into place CAUTION To ensure optimal cooling throughout the chassis drive blanks must be fitted to all unused drive slots in the 2U12 and 2U24 chassis Replacing a 2U RAID Controller or an Expansion IO...

Page 192: ...183 and Installing a 2U RAID Controller or an Expansion IOM on page 184 for instructions on installing an additional controller module CAUTION When replacing a controller module ensure that less than...

Page 193: ...or event notification With event notification configured and enabled use the disk management utility GUI to view the event log or run the CLI show events detail command to see details for events Check...

Page 194: ...ve a controller module from a chassis or before you power off its chassis for maintenance repair or a move Use the disk management utility GUI or the CLI to perform a shutdown Using the Disk Managemen...

Page 195: ...ment is on hand All modules must be in place when the system is in operation Comply with all ESD precautions Refer to ESD Precautions on page 165 for additional information Illustrations in the contro...

Page 196: ...echanism but feature different faceplate geometry 7 Place both hands on the canister body and pull it straight out of the chassis such that the RAID controller or expansion IOM remains level during re...

Page 197: ...e system automatically updates the partner controller Verifying Component Operation RAID Controller After replacing the controller module verify that the CRU OK LED rear panel illuminates green indica...

Page 198: ...backup of the system 3 Record system settings for future use and label all cables 4 Prepare a suitable static protected work environment to accommodate chassis replacement Verifying Component Failure...

Page 199: ...3 4 Remove the damaged storage chassis from the rack Preparing to Remove a Damaged 2U Chassis on page 186 5 Remove the two PSUs from the damaged chassis rear panel and install them in the replacement...

Page 200: ...ssis 1 Disconnect the power cables and data cables between devices as needed a Between the cascaded chassis b Between the controller and peripheral SAN devices c Between the controller and the host NO...

Page 201: ...Powering On Powering Off on page 105 Verifying Component Operation 1 Restart system devices by moving the power switch on the power supply to the On position in the following sequence a Expansion cha...

Page 202: ...status for the system and its components If you discover a problem component follow the actions in its Recommendation field to resolve the problem As an alternative to using the disk management utili...

Page 203: ...r 1 Verify that the anti tamper locks are not engaged The red arrows on the locks point inwards if the locks are disengaged as shown in Figure 146 If necessary unlock them by rotating counter clockwis...

Page 204: ...drawer rails 2 Push the drawer in slightly 3 Release the drawer latches 4 Push the drawer all the way into the chassis making sure that it clicks home Replacing a 5U84 DDIC This procedure describes r...

Page 205: ...assis Drive Slots 2 Open the relevant drawer per the instructions provided in Opening a 5U84 Drawer on page 191 3 Locate the DDIC to be replaced using any of the methods listed in step 1 above 4 Locat...

Page 206: ...he slide latch towards the front of the chassis to release the DDIC from the drawer When the DDIC is released it pops up approximately a quarter inch from the drawer Figure 151 Removing a DDIC 1 6 Pul...

Page 207: ...wn in Figure 153 b The Drive Fault LED is not lit 5 Close the drawer according to the instructions provided in Closing a 5U84 Drawer on page 192 Populating 5U84 Drawers General guidelines for populati...

Page 208: ...on page 193 shows dual indexing of disk slots across front middle and back rows of a drawer The 5U84 ships with drawers installed in the chassis However to avoid shock and vibration issues during tra...

Page 209: ...his is a representative example of removing the Drawer 1 bezel lower drawer from the chassis 1 Locate the anti tamper lock 2 Each and the bezel screws 4 each on the front of the 5U84 chassis drawer be...

Page 210: ...driver unlock the anti tamper locks 2 each on the left and right side of the chassis bezel Figure 156 5U84 Chassis Unlock Anti tamper Locks 3 Using a T8 torque tip driver remove the four bezel screws...

Page 211: ...s Bezel Drawer Latches 2 Each Figure 159 provides an illustration of the bezel removed from Drawer 1 lower drawer Figure 159 5U84 Chassis Bezel Removed Drawer 1 Lower Drawer Installing a 5U84 Bezel NO...

Page 212: ...w studs on the front of the chassis drawer Figure 160 5U84 Chassis Bezel Removed Drawer 1 Screw Studs 2 Using a T20 torque tip driver unlock the anti tamper locks 2 each on the left and right side of...

Page 213: ...the 5U84 chassis drawer slot Figure 162 5U84 Chassis Bezel Drawer Latches 2 Each 4 Using a T8 torque tip driver install the four bezel screws on left and right side of the bezel CAUTION Do not over ti...

Page 214: ...a power supply unit significantly disrupts the chassis airflow Do not remove the PSU until you have received the replacement module It is important that all slots are filled when the chassis is in ope...

Page 215: ...If replacing a single PSU via hot swap proceed to step 6 5 If replacing both PSUs verify that the chassis was shut down using management interfaces and that the chassis is powered off 6 Verify that th...

Page 216: ...to the target slot on the chassis rear panel as shown in Figure 167 3 Slide the PSU into the slot until the latch clicks home 4 Connect the AC power cord 5 Move the PSU power switch to the On position...

Page 217: ...fan significantly disrupts the chassis airflow Do not remove the fan until you have received the replacement module It is important that all slots are filled when the chassis is in operation 1 Identif...

Page 218: ...it from the chassis See also Figure 170 Figure 170 Removing Fan 2 IMPORTANT The fan slot must not be empty for more than 2 minutes while the chassis is powered Installing a 5U84 System Fan 1 You can h...

Page 219: ...management interfaces the disk management utility GUI or CLI determine if the health of the new fan is OK Verify that the Module OK LED is green and that the Ops panel states show no amber module faul...

Page 220: ...agement utility GUI or the CLI In a dual controller environment if replacing both controller modules you must adhere to the instructions provided in Before You Begin on page 180 Do not remove a faulty...

Page 221: ...controller However the procedure applies to all controller and expansion IOMs used in 5U84 chassis They all use the same latch mechanism but feature different face plate geometry as shown in Figure 1...

Page 222: ...llowed by No 1 in Figure 173 on page 208 You should hear a click as the latch handle engages and secures the controller or expansion IOM to its connector on the back of the midplane 5 Reconnect the ca...

Page 223: ...ironment to accommodate chassis replacement Verifying Component Failure The RAID chassis or expansion chassis CRU includes the chassis metal housing the module runner system the integrated Ops panel c...

Page 224: ...1 Facing the front of the 5U chassis access the drawers and remove DDICs label each DDIC from the damaged chassis and place them in a static protected work area nearby 1 4 a Opening a 5U84 Drawer on...

Page 225: ...efore removing the chassis from the rack A suitable mechanical lift is required to move a high density 5U84 chassis 1 Disconnect the power cables and data cables between devices as needed a Between th...

Page 226: ...the TLA serial number from the OEM serial number This section provides a procedure for installing the replacement chassis in its rack location IMPORTANT Refer to Installing 5U Chassis page 64 when in...

Page 227: ...8 provides the 2U chassis dimensions Table 48 QXS 2U Chassis Dimensions Specification Metric Unit Imperial Unit Overall chassis height 2U 87 9 mm 3 46 in Width across mounting flange located on front...

Page 228: ...Chassis Weights CRU Component 2U12 kg lb 2U24 kg lb 5U84 kg lb Storage chassis empty 4 8 10 56 4 8 10 56 64 141 Disk drive carrier 0 9 1 98 0 3 0 66 0 8 1 8 Dummy disk drive carrier air management sle...

Page 229: ...00 non precipitating 29 C Table 52 QXS 2U 5U Additional Environmental Requirements Specification Measurement Description Airflow System must be operated with low pressure rear exhaust installation Bac...

Page 230: ...t exceeding 5Pa 0 5 mm H2O Table 52 continued QXS 2U 5U Additional Environmental Requirements Specification Measurement Description Table 53 QXS 2U PSU 580W Specifications Specification Measurement De...

Page 231: ...urement Description Table 54 QXS 5U PSU 2114W Specifications Specification Measurement Description Maximum output power 2214W maximum continuous output power at high line voltage Voltage 12 V at 183 A...

Page 232: ...220 QXS G2 Hardware Installation and Maintenance Guide...

Page 233: ...for Radio Frequency Interference USA Federal Communications Commission FCC Notice This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 o...

Page 234: ...ng interference that may cause undesired operation European Regulations This equipment complies with European Regulations EN 55022 Class A Limits and Methods of Measurement of Radio Disturbance Charac...

Page 235: ...safety precautions detailed in the preceding chapters weight restrictions handling batteries and lasers etc when dismantling and disposing of this equipment Table 57 AC Power Cord Specifications 1 Un...

Page 236: ...224 QXS G2 Hardware Installation and Maintenance Guide...

Page 237: ...G2 412 QXS G2 424 and QXS G2 484 system controllers contain a USB Universal Serial Bus Device interface pertaining to the Management Controller MC The Device interface is accessed via a port on the co...

Page 238: ...le the management computer should detect a new USB device Using the Emulated Serial Port interface the QXS G2 312 QXS G2 324 QXS G2 412 QXS G2 424 and QXS G2 484 system controller presents a single se...

Page 239: ...provides a native USB serial driver that supports the controller module s USB CLI port However if using an older version of Windows you should download and install the USB device driver using the pro...

Page 240: ...228 QXS G2 Hardware Installation and Maintenance Guide For worldwide support http www quantum com ServiceandSupport Index aspx...

Page 241: ...e host and controller module for setting network port IP addresses Create New Connection To create a new connection or open an existing connection HyperTerminal 1 From the Windows Control Panel select...

Page 242: ...emulator and connect to the COM port 4 Set network port IP addresses using the CLI see Setting Network Port IP Addresses Using CLI Port and Cable on page 94 NOTE When using Windows 10 Server 2016 wit...

Page 243: ...ter covers the QXS G2 312 QXS G2 324 QXS G2 412 QXS G2 424 and QXS G2 484 systems Locate SFP Transceivers Locate the qualified SFP options for your FC iSCSI controller canister within your product shi...

Page 244: ...ost port mode set iscsi parameters show ports Install SFP Transceiver For each target CNC port perform the following procedure to install an SFP Refer to the Figure 179 when performing the steps NOTE...

Page 245: ...qualified fiber optic interface cable into the duplex jack at the end of the SFP connector Verify Component Operation View the CNC port Link Status Link Activity LED on the controller face plate A gre...

Page 246: ...234 QXS G2 Hardware Installation and Maintenance Guide...

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