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Chapter 6: Troubleshooting
Procedure 2: Inspecting a Cartridge for Damage
86
QuantumLTO-7 HH SAS User’s Guide
Note:
The xTalk utility can be used to either update drive
firmware to the latest level or to capture drive dumps from
a drive which may be experiencing problems.
Procedure 2: Inspecting a Cartridge for Damage
If the cartridge fails to load or unload properly, perform the following
steps:
1
Check that the leader pin is attached and properly seated by
opening the cartridge door and observing the pin's placement.
2
Inspect the cartridge case, the cartridge door, and the write-protect
switch for damage.
3
Inspect the rear of the cartridge (the part that you load first into the
tape load compartment) and ensure that there are no gaps in the
seam of the cartridge case (see 1 in
on page 77 and 4 in
on page 79). If there are gaps, the leader pin may be
dislodged.
4
Try loading or unloading another tape cartridge.
• If it fails, contact your service representative for additional
problem determination.
• If it is successful, discard the cartridge that originally failed.
Note:
If a damaged or mishandled cartridge is the problem, see
on page 77 for proper instructions about
handling media. It is possible that your other cartridges may
also be damaged.
Summary of Contents for LTO-8 HH SAS
Page 1: ...Technical Reference Manual Quantum LTO 8 HH SAS User s Guide 6 68132 03 Rev A...
Page 8: ...Contents viii QuantumLTO 8 HH SAS User s Guide...
Page 30: ...Chapter 2 Introduction Specifications 22 QuantumLTO 8 HH SAS User s Guide...
Page 40: ...Chapter 3 Installation Updating firmware 32 QuantumLTO 8 HH SAS User s Guide...
Page 74: ...Chapter 4 Operations Diagnostic and Maintenance Functions 66 QuantumLTO 8 HH SAS User s Guide...
Page 92: ...Chapter 5 Media Disposing of Tape Cartridges 84 QuantumLTO 8 HH SAS User s Guide...
Page 108: ...Appendix A Error Codes and Messages 100 QuantumLTO 7 HH SAS User s Guide...
Page 110: ...Appendix B Tape Alert Flags 102 QuantumLTO 7 HH SAS User s Guide...
Page 126: ...Glossary 118 Quantum LTO 7 HH SAS User s Guide...