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QuantumLTO-7 HH SAS User’s Guide
85
Chapter 6
Troubleshooting
If you encounter problems when running the drive, refer to the
explanations of codes on the Single-character Display (SCD), see
on page 34. Please review the
on page 89 before calling Quantum Technical Support.
Procedure 1: Determining Firmware Level and
Capturing Drive Dump
Customers are responsible for updating Firmware. For optimum
performance, the customer must obtain the latest level of firmware for
the unit by downloading the firmware from the web site
http://
www.quantum.com/serviceandsupport
.
Perform the following steps to determine the current firmware level
installed on the drive.
1
Use the xTalk utility (available on the web at
http://
www.quantum.com/serviceandsupport
) to view the current drive
firmware level.
2
Compare this level with the latest available firmware level by visiting
the same website. For additional information about using the xTalk
utility, see
Summary of Contents for LTO-8 HH SAS
Page 1: ...Technical Reference Manual Quantum LTO 8 HH SAS User s Guide 6 68132 03 Rev A...
Page 8: ...Contents viii QuantumLTO 8 HH SAS User s Guide...
Page 30: ...Chapter 2 Introduction Specifications 22 QuantumLTO 8 HH SAS User s Guide...
Page 40: ...Chapter 3 Installation Updating firmware 32 QuantumLTO 8 HH SAS User s Guide...
Page 74: ...Chapter 4 Operations Diagnostic and Maintenance Functions 66 QuantumLTO 8 HH SAS User s Guide...
Page 92: ...Chapter 5 Media Disposing of Tape Cartridges 84 QuantumLTO 8 HH SAS User s Guide...
Page 108: ...Appendix A Error Codes and Messages 100 QuantumLTO 7 HH SAS User s Guide...
Page 110: ...Appendix B Tape Alert Flags 102 QuantumLTO 7 HH SAS User s Guide...
Page 126: ...Glossary 118 Quantum LTO 7 HH SAS User s Guide...