Quantum LTO-8 HH SAS, Technical Reference Manual

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QuantumLTO-7 HH SAS User’s Guide 85
Chapter 6
Troubleshooting
If you encounter problems when running the drive, refer to the
explanations of codes on the Single-character Display (SCD), see
Single-
character Display (SCD) on page 34. Please review the Pre-Call Checklist
on page 89 before calling Quantum Technical Support.
Procedure 1: Determining Firmware Level and
Capturing Drive Dump
Customers are responsible for updating Firmware. For optimum
performance, the customer must obtain the latest level of firmware for
the unit by downloading the firmware from the web site
http://
www.quantum.com/serviceandsupport .
Perform the following steps to determine the current firmware level
installed on the drive.
1 Use the xTalk utility (available on the web at http://
www.quantum.com/serviceandsupport ) to view the current drive
firmware level.
2 Compare this level with the latest available firmware level by visiting
the same website. For additional information about using the xTalk
utility, see
Updating firmware on page 30.