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Chapter 6 Troubleshooting Guide
Troubleshooting Suggestions
LTO-4 (Model B) Half-Height Tape Drive User’s Guide
61
Backup Failure TapeAlert Messages
A number of problems can cause a backup operation to fail.
1
Review the configuration subsections in
Chapter 2, Installation
Procedures
, on page 5 and verify that the SCSI bus is properly
configured and terminated.
2
Retry the backup operation if you make any changes are made to
the SCSI cabling or termination, or if you unplug and reconnect any
SCSI cables.
3
If the problem persists, remove the data tape, insert a cleaning
cartridge to clean the tape drive (see
Cleaning the Tape Drive
on
page 33).
4
After the tape drive ejects the cleaning cartridge, reload the data
tape and retry the backup operation.
5
If the problem persists, use
StorageCare Sage xTalk
to perform a
write/read test with 4 Gbytes of data.
This TapeAlert message . . .
Signifies . . .
The operation has stopped
because an error has occurred
while reading or writing data
which the drive cannot correct.
that a media error occurred
during a read or write operation.
Proceed to step 1 of the
following procedure.
The tape is from a faulty batch or
the tape drive is faulty.
or:
The tape is damaged or the drive
is faulty. Call the tape drive
supplier helpline.
that a media error occurred
during a read or write operation.
These messages frequently
appear in addition to the “
The
operation has stopped because...
”
message. In this case, proceed to
step 1 of the following
procedure.
Otherwise, repeat the backup
operation with a known good
tape and proceed to step 1 of the
following procedure if the
problem persists.
Summary of Contents for LTO-4 (Model B)
Page 6: ...Contents vi LTO 4 Model B Half Height Tape Drive User s Guide Index 81...
Page 8: ...Figures viii LTO 4 Model B Half Height Tape Drive User s Guide...
Page 10: ...Tables x LTO 4 Model B Half Height Tape Drive User s Guide...
Page 20: ...Chapter 1 Introduction Features 4 LTO 4 Model B Half Height Tape Drive User s Guide...
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