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quadient IN-700 User Manual Download Page 263

Weighing Problems

11.3

The Weighing Device does not Weigh Properly

If the Base does not display a correct weight, complete the following actions to correct the
problem.

Display  –  –  g indicates a weighing error. When this weighing error
occurs on the home screen, the Standard Weighing mode is
automatically selected if the Automatic Weight Detection is
activated, see 

How to Activate the Automatic Weight Detection on

the WP

 on page 193.

You have to check the weighing device (Weighing Platform or Dynamic Scale) as follows.

Actions

Possible causes

See the weighing type selection procedures in

Choosing a Weighing Type

 on page 72.

The weighing device is not selec-
ted.

Use a solid and steady table:

• Away from any door
• Away from any fan

There are vibrations or air drafts in
the weighing area.

Clear the weighing zone and re-zero the Weighing
Platform (see 

Weighing Settings

 on page 192).

Something is touching or laying on
the Weighing Platform.

See the weighing platform zeroing procedures in

Weighing Settings

 on page 192.

The Weighing Platform zero is not
correct.

To avoid weighing errors, make sure the weighing platform is clear
when starting the system.

258

|   Page 258 | Jan-13-2017 09:38 |

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Summary of Contents for IN-700

Page 1: ...User Guide IN 700 Franking machine ...

Page 2: ...3 4 Printing PPI Mail 52 3 5 Printing Incoming Mail with Received Mode 60 3 6 Running Pass Through Mail 63 3 7 Settings Details 66 3 8 Advanced Operations 88 Money Operations 91 4 4 1 Overview 93 4 2 Managing Credit 94 4 3 Unlocking the PSD Postal Inspection 98 Managing Accounts and Assigning Rights 101 5 5 1 Accounting and Assigning Rights Overview 103 5 2 Selecting an Account Mode 105 5 3 Guidel...

Page 3: ...2 Logging in out as the Supervisor 180 8 3 Changing the Display Language 182 8 4 Enabling Disabling Sounds 184 8 5 Display Settings 185 8 6 System Time outs and Settings 187 8 7 High Value Low Credit Warnings and PIN Codes 190 8 8 Weighing Settings 192 8 9 Postage Imprint Default Settings 200 8 10 Job Memories 205 8 11 Default Sealing Mode 208 8 12 Connection Settings 209 8 13 Time and Date Manage...

Page 4: ...Mail Path 245 10 4 Touch screen Calibration 249 Troubleshooting 251 11 11 1 Paper Jamming 253 11 2 Label Jamming 257 11 3 Weighing Problems 258 11 4 Diagnostics and System Data 259 Specifications 263 12 12 1 Mail Specifications 265 12 2 Recommended Operating Conditions 269 12 3 General Mailing Systems Specifications 270 12 4 Operating Specifications 271 Page 3 TOC Jan 13 2017 09 38 ...

Page 5: ... Page 4 TOC Jan 13 2017 09 38 ...

Page 6: ...bout safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will find in this Manual 3 1 2 Safety Requirements 6 How to Disconnect your Mailing System 9 1 Page 1 Read this First Jan 13 2017 09 38 ...

Page 7: ......

Page 8: ...nge accounts as a user or set up accounts and control access to the Mailing System as the supervisor Section 6 Reports How you can generate and print out reports for the Mailing System usage credit usage account usage etc Section 7 Online Services Using your Mailing System to access Online Services and connect your system for upgrades Section 8 Configuring your Mailing System All the specification...

Page 9: ... time when processing your mail SUPERVISOR indicates that you have to log in as the supervisor using the supervisor PIN to perform the procedure Postage functions of the Mailing System are not accessible in this mode Glossary This manual uses the acronyms listed below Description Acronym Automatic Label Dispenser ALD Postage amount available Credit External Return Address ERA IDentification ID Loc...

Page 10: ...Mixed Size Feeder MSF Personal Computer PC Personal Identification Number PIN Postal Security Device Meter PSD Weighing Platform WP 1 Read this First 5 Page 5 Jan 13 2017 09 38 ...

Page 11: ...n a wet floor or near water In case of liquid spillage disconnect the power cord from the outlet and proceed with cleaning Use a power located near the system that is easily accessible As the power supply cord is the mains supply to the device do not route the power cord between pieces of furniture or over sharp edges Avoid using outlets controlled by wall switches or shared by other equipment Mak...

Page 12: ...ction and treatment processes of these machines CE compliance Products presented in this guide conform to requirements of applicable directives For more details refer to Declaration Of Conformity available on website or upon request to your local contact This is a class A product Operation of this equipment in a residential area is likely to cause interference in which case the user will be requir...

Page 13: ... mail path at all times Follow the additional safety precautions below Do not place lit candles cigarettes cigars etc on the Mailing System When removing jammed material avoid using too much force to prevent personal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or print head To prevent overheating do not block the ve...

Page 14: ...AN connectors in a wet location Disconnect the LAN cable from the wall before moving your system Disconnecting your Mailing System How to Disconnect your Mailing System 1 First switch your Mailing System to OFF mode see How to Turn the Mailing System to OFF Mode on page 25 Only unplug the power cord when the Mailing System is OFF or in Sleep mode to avoid keeping the ink cartridge in an unprotecte...

Page 15: ......

Page 16: ...section 2 1 System Layout 13 2 2 Accessories 16 2 3 Control Panel Features 17 2 4 Connections 20 2 5 Power Management 24 How to Turn the Mailing System to Sleep Mode 25 How to Turn the Mailing System to OFF Mode 25 11 Page 11 Meet Your Mailing System Jan 13 2017 09 38 ...

Page 17: ......

Page 18: ... the Mailing System System Base Measures the weight of mail pieces Weighing Platform Allows you to control the Mailing System Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning of mail transport path Hopper Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle Receives mail pieces after processing Catch Tray 1...

Page 19: ...Prints envelopes or labels and controls the Mailing System System Base Measures the weight of mail pieces Weighing Platform Allows you to control the Mailing System Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning of mail transport path Hopper Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle Receives ma...

Page 20: ...his slot to store labels horizontally Label Storage Inside the system base Prints the postal imprint on envelopes Ink Cartridge Postage meter Stores postage credit and tracks postage usage Postal Security Device PSD Lift from front to open Cover 2 Meet Your Mailing System 15 Page 15 Jan 13 2017 09 38 ...

Page 21: ...tem for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact technical support Barcode Scanner option This scanner is used to identify accounts through barcodes 16 Page 16 Jan 13 2017 09 38 2 Meet Your Mailing System ...

Page 22: ...ystem will print a label Label Indicator Indicates unread messages in message box Mailbox Indicates the amount to be printed on the envelope Postage Indicates the printing offset status imprint position shifting for thick envelopes Print Offset Indicates the current rate and services selected Rate and Services Displays credit available for postage Remaining credit Resets the item counter to zero T...

Page 23: ...ays the rate selection screen Rate Selection Accesses imprint selection and imprint set up screens Imprint Config uration KEYPAD Allows the entry of alpha or numeric values accounts or other set up information Press a key several times to dis play all possible characters Alphanumeric Keys Clears keypad entries or from the home screen resets rate to default Clear Reset Rate START STOP KEYS Wakes th...

Page 24: ...nt contexts the table below indicates the successive characters you may obtain by pressing keys several times in a row Alpha numeric Key 1 1 2ABCabc 2 3DEFdef 3 4GHIghi 4 5JKLjkl 5 6MNOmno 6 7PQRSpqrs 7 8TUVtuv 8 9WXYZwxyz 9 0 0 Clear function C 2 Meet Your Mailing System 19 Page 19 Jan 13 2017 09 38 ...

Page 25: ...ter or a USB memory key Base Connectors To wall socket Power Connector To Weighing Platform s COM2 3 To mixed size feeder or dynamic scale COM1 To Online Services and or accounting software on a PC LAN Port To memory device or printer USB Ports 20 Page 20 Jan 13 2017 09 38 2 Meet Your Mailing System ...

Page 26: ...Dynamic Scale Connectors To the Mixed Size Feeder COM1 To the Mailing System Base COM2 2 Meet Your Mailing System 21 Page 21 Jan 13 2017 09 38 ...

Page 27: ... dynamic scale With a dynamic scale Base COM2 or COM3 to Weighing Platform COM1 base Power Source Wall Socket Base COM1 to Dynamic Scale COM2 COM2 3 base Feeder to dynamic scale COM1 dynamic scale 22 Page 22 Jan 13 2017 09 38 2 Meet Your Mailing System ...

Page 28: ...Power connectors Power connectors are shown in section Connectors on page 20 2 Meet Your Mailing System 23 Page 23 Jan 13 2017 09 38 ...

Page 29: ... management features are important for saving energy and reducing air pollution Your Mailing System is an Energy Star qualified Mailing System that automatically goes into a low power Sleep mode after a period of inactivity Spending a large portion of time in low power mode not only saves energy but helps your equipment run cooler and last longer 24 Page 24 Jan 13 2017 09 38 2 Meet Your Mailing Sy...

Page 30: ...s awake and ready for use Amber the Mailing System is in Sleep mode To avoid weighing errors make sure the weighing device platform is clear when starting the machine OFF Mode To turn OFF your system you can use the ON OFF button located on the right side of the Base How to Turn the Mailing System to OFF Mode 1 Press at the top right corner of the control panel 2 Be sure that the light on the key ...

Page 31: ...3 Turn Off your Mailing System The circle or O indicates the system is OFF 26 Page 26 Jan 13 2017 09 38 2 Meet Your Mailing System ...

Page 32: ...Set Postage for Payment Surcharge Entry Mail 49 How to Process Payment Surcharge Entry Mail 51 3 4 Printing PPI Mail 52 How to Set Postage for PPI Mail 53 How to Process PPI Mail 55 3 5 Printing Incoming Mail with Received Mode 60 How to Set Received Mode printing 60 How to Process Received Mail 62 3 6 Running Pass Through Mail 63 How to Set Pass Through Mail processing 63 How to Process Pass Thro...

Page 33: ...How to Use a Job Memory 85 How to Turn the Sealer On Off 86 3 8 Advanced Operations 88 How to Enable an Emergency Stop 88 How to Reset Batch Counters 89 How to Fill the Automatic Label Dispenser 90 28 Page 28 Processing MailJan 13 2017 09 38 ...

Page 34: ...mprint Configuration Menu that allows you to set imprint parameters To directly gain access to the Configuration Menu of the Type of imprint press Short cut Key on the Control Panel Your system has five Short cut Keys for direct access to save time You can eliminate key strokes for rate selection imprint memories label printing add or check credit and to customize the imprint Type of Process and T...

Page 35: ...l on page 52 Sending Prepaid mail Print date and or Received Print offset optional Print Counter optional Received Printing Incoming Mail with Received Mode on page 60 Printing Received or the date on incoming mail Counter reset Turn sealer off if installed Pass through Running Pass through Mail on page 63 Counting by feeding using optional feeder The system selects Standard type of imprint at sta...

Page 36: ...ional issues concerning your Mailing System ink level credit Frequently Asked Questions on page 36 This section also describes how to use the Mailing System automatic feeder Using the Feeder on page 37 Sorting Mail by Type and Task To save time sort your mail in groups that have similar characteristics This will prevent you from changing imprint settings too often and allow you to fully benefit fr...

Page 37: ...rate mail pieces that exceed the weight size or thickness allowed in the system mail path see Mail Specifications on page 265 6 Finally sort each stack by item size Your Mailing System can run mixed mail when using Dynamic scale options In this case mail should be stacked largest heaviest on the bottom Otherwise separate sizes in different stacks Turning On Your System and Starting a WorkSession T...

Page 38: ... Start a Work Session To log in as a user 1 Press to wake up the system The system may display one of the following screens Home Screen Standard Login Screen Account Screen 3 Processing Mail 33 Page 33 Jan 13 2017 09 38 ...

Page 39: ...r account quicker instead of using up and down arrows type the account number or name tap column headers to switch between number and name or use a bar code scanner optional To type letters instead of figures using the keypad press the corresponding key several times in a row like a cell phone Example To have N press twice the key 6 Accounting information To change allocating accounts when a sessi...

Page 40: ...ou are logged in as user 1 Either Press and select Customize imprint Press or The Customize imprint screen is displayed 2 Select Imprint type The Type of imprint screen is displayed 3 Select the type of imprint in the list and press OK The Customize imprint screen is updated and displays the menu items that allow you to modify the imprint options 4 Press to return to the home screen 3 Processing M...

Page 41: ...How to Fill the Sealer Bottle on page 243 Is the sealing moistening device properly filled if installed Before laying envelope s on the weighing platform your home screen should display 0 g If _ g is dis played perform a rezero of the WP See How to Rezero the Weighing Platform on page 195 Is the Weighing Platform prop erly zeroed or tared See How to Fill the Automatic Label Dispenser on page 90 Ar...

Page 42: ...nvelopes of different thickness and size How to Use the Feeder Feeding a stack of mail pieces 1 Arrange the mail pieces according to their size the largest heaviest letters beneath 2 Fan the envelopes to separate them 3 Bevel the edge of the stack 4 Place the envelopes in the hopper their upper edge resting against the rear guide Ensure that all the envelopes are stacked along the rear guide from ...

Page 43: ...ness Setting The feeder has 2 thickness settings that you can use according to the envelopes you have to process Use this setting if several thin envelopes pass at one time through the feeder or if thick envelopes are blocked at the entrance of the mail path 1 Open Feeder Cover 2 Change lever position 1 for thin envelopes 2 for thick envelopes 3 Close the Feeder Cover 38 Page 38 Jan 13 2017 09 38 ...

Page 44: ...sequence to process your mail As mail requirements quickly vary some settings may not be necessary or their order may vary You must begin with selecting the Type of imprint to gain access to the additional options and be able to run your mail standard is default Make sure you have already completed the preparation steps mentioned in Preparing and Starting your Work Session on page 31 How to Set Po...

Page 45: ...int screen To change the type of imprint select Imprint type and then select Standard in the Type of imprint screen For more details see How to Change the Current Type of Imprint on page 35 To select an option in the screen Tap the related zone on the screen 40 Page 40 Jan 13 2017 09 38 3 Processing Mail ...

Page 46: ... mailing system automatically advances the postage date to the next day When the notification screen pops up please press Yes to confirm Select Date and then select a date option in the Date advance screen Select No date advance for printing today s date For more details see How to Change the Date on page 79 Press to return to the home screen 4 Select a rate and add services Press to open the Rate...

Page 47: ... the Weighing Type on page 75 If the WP automatic selection is activated see Weighing Platform Automatic Selection on page 193 you can change from the home screen the weighing mode to Standard Weighing WP by putting a mail piece on the Weighing Platform You can also apply the following optional setting s 1 Move the imprint away from the envelope edge for thick envelopes see How to Move the Imprint...

Page 48: ...n in the Weighing Type zone of the screen If you need to change the current account before applying postage on account enabled configurations see How to Change Account on page 66 How to Process Standard Mail In mode Standard Weighing From the Standard home screen to print postage directly on mail pieces 1 Put the mail piece on the Weighing Platform The weight of the mail piece is displayed in the ...

Page 49: ...y and put stack aside to let envelopes dry If you want to print several identical labels 1 Press and enter the number of labels Make sure there is enough labels are available in the label dispenser see Filling the Label Dispenser on page 90 2 Press to print the labels In optional mode Differential Weighing From the Standard home screen 1 Place the stack of mail to process on the Weighing Platform ...

Page 50: ... sealer is activated collect the mail piece stack in the catch tray and put stack aside to let envelopes dry 5 Repeat the previous step for each piece of mail To quit the process at any time press When you remove the last object from the Weighing Platform the Mailing System will ask if you want to print it You can answer Yes or No In optional mode Differential Weighing Automatic Label From the Sta...

Page 51: ...e press When you remove the last object from the Weighing Platform the Mailing System will ask if you want to print it You can answer Yes or No When sealer is activated collect the mail piece stack in the catch tray and put stack aside to let envelopes dry In optional mode Dynamic weighing From the Standard home screen 1 Place the mail pieces stack you want to process on the hopper For more detail...

Page 52: ...s the set of mail pieces to the catch tray When sealer is activated collect the mail piece stack in the catch tray and put stack aside to let envelopes dry In other modes Manual Weight Entry no weight From the Standard home screen 1 Press System motors start running 2 Insert the envelope into the mail path against the rear guide wall side to be printed facing upwards If a mail piece is bigger than...

Page 53: ...l Dispenser on page 90 2 Press to print the labels Applying Postage for Payment Surcharge Entry Mail Sequence of Settings for Payment Surcharge Entry Mail The procedure below outlines steps to enter the surcharge amount manually The sequence is identical to Applying Postage for Standard Mail on page 39 except for the following Postage must be set manually to the desired amount Make sure you have a...

Page 54: ... indicates weight postage and currently selected rate as illustrated below 2 Check or change the type of imprint Press and type 1 to access the Imprint screen To change the type of imprint Select the Imprint Type line Select Payment Surcharge Entry in the Imprint screen Press OK The following screens appears 3 Processing Mail 49 Page 49 Jan 13 2017 09 38 ...

Page 55: ...How to Add or Cancel an ERA on the Imprint on page 81 4 Add or change the amount manually Select Amount The Payment Surcharge Entry screen appears Enter the desired amount Press OK 5 If needed Change the date or date format from the Imprint screen as follows Select Date Select a date option in the Date advance screen Select No date advance to print the current date For more details see How to Chan...

Page 56: ...nt Surcharge Entry Mail on page 49 How to Process Payment Surcharge Entry Mail The postage amount is displayed on the home screen To print postage directly on mail pieces 1 Insert the envelope or label into the mail path against the rear guide wall with the side to be printed facing upwards The side that you want to print on should be facing upwards If a mail piece is bigger than mail path maximum...

Page 57: ...pe of mail see Choosing a Type of Imprint on page 29 Setting PPI Mail The procedure below outlines steps required to process mail As mail requirements differ from day to day some of the settings may not be necessary or their order may vary You must begin with the type of imprint selection step to gain access to the corresponding parameters and be able to run mail Make sure you have already complet...

Page 58: ... that you are in the PPI type of imprint If not see section Selecting the Type of Imprint on page 35 The type of imprint is indicated at the top of the home screen 2 Press to access the imprint configuration menu 3 Processing Mail 53 Page 53 Jan 13 2017 09 38 ...

Page 59: ...n For more details see How to Change the Weighing Type on page 75 You can also apply the optional setting s You can add a slogan to the imprint shift the imprint position on envelopes with a steep edge print offset or activate sealing to close envelopes To do so 1 See Configuring the Imprint on page 77 2 See Using the Sealing Function on page 86 Setting a job memory for PPI Mail To set the imprint...

Page 60: ...ount is updated 2 Press The system motors start running 3 Withdraw the envelope from the WP and insert it into the mail path against the rear guide wall side to be printed facing upwards If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 265 press before you press to print a label The label is printed at once 4 The Mailing System applies postage and the mail p...

Page 61: ...irst mail piece from the top of the stack The Mailing System displays weight and postage on the home screen and starts motors automatically 3 To print the imprint insert the mail piece into the base against the rear guide wall side to be printed facing upwards If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 265 press before you press to print a label The la...

Page 62: ...iece from the top of the stack The Mailing System displays weight and postage on the home screen starts motors and prints the label automatically If you inadvertently remove more than one item from the WP replace removed items on WP before weight stabilization to avoid printing label about 1 5 seconds 3 Repeat the previous step of each piece of mail To quit the process at any time press When you r...

Page 63: ...or more details see Using the Feeder on page 37 2 Press to start processing the set of mail pieces The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces 3 Press OK to confirm The base prints the imprints and sends the set of mail pieces to the catch tray When sealer is activated collect the mail piece stack in the catch tray and...

Page 64: ...ications on page 265 press before you press to print a label The label is printed at once Otherwise if you want to print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 90 2 Press to print the labels When using sealer collect the mail piece stack in the catch tray and put stack aside t...

Page 65: ...e below outlines steps required to imprint incoming mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Make sure you have completed the preparation steps mentioned in Preparing and Starting your Work Session on page 31 How to Set Received Mode printing Required settings 1 Make sure you are on the home screen of the Received...

Page 66: ...ived Select the option to change The buttons indicate the current status of the options The screen indicates the current status of the options Press to return to the home screen You can also apply this optional setting 1 Move the imprint away from the envelope edge for thick envelopes see How to Move the Imprint Print Offset on page 84 You are now ready to print Processing Received Mail To run mai...

Page 67: ...s System motors start running 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail piece is sent to the catch tray 62 Page 62 Jan 13 2017 09 38 3 Processing Mail ...

Page 68: ... processing The procedure below outlines steps required to process mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Make sure you have completed the preparation steps mentioned in Preparing and Starting your Work Session on page 31 How to Set Pass Through Mail processing Main setting 1 Make sure you are on the home screen...

Page 69: ...ls see How to Change the Current Type of Imprint on page 35 3 Press to return to the home screen If you want to seal envelopes without printing you must turn the sealer lever on see Using the Sealing Function on page 86 You are now ready to process mail Processing Pass through Mail How to Process Pass Through Mail 1 Press System motors start running 64 Page 64 Jan 13 2017 09 38 3 Processing Mail ...

Page 70: ...2 Insert the mail piece s into the mail path against the rear guide wall side to be printed facing upwards see How to Use the Feeder on page 37 3 Processing Mail 65 Page 65 Jan 13 2017 09 38 ...

Page 71: ...e Account To change accounts 1 As a user Tap the Account zone on the screen or Press and select the path Change Account The list of accounts that are available is displayed 2 Select the account you want to use and the selected account is automatically accepted 3 Press to return to the home screen The current account number is displayed 66 Page 66 Jan 13 2017 09 38 3 Processing Mail ...

Page 72: ...Using Bar code Scanner to Change of Account A bar code scanner can be used for One Click entry of accounts into your Mailing System 3 Processing Mail 67 Page 67 Jan 13 2017 09 38 ...

Page 73: ... 49 The system provides you several ways to select a rate Using a short cut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format services in complete lists of options Using a list of the last 10 selected rates from the rate history On the home screen press to select the default rate and refresh weight How to Select a Rate ...

Page 74: ...pe the number to select the rate or display rate options Press Rate History to select a recently selected rate or Rate wizard to build your rate with the wizard 3 Follow the instructions on screen and once you have chosen the rate and services press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 3 Processing Mail 69 Page 69 Jan 13 2017...

Page 75: ...ll the services available depending on your previous choices are displayed in a list including No services After you select a service any additional available service is displayed Wizard Summary Screen The Summary Screen displays all the selections you have made If you place an item on the weighing platform the corresponding postage is displayed Press OK to return to the home screen Otherwise you ...

Page 76: ...page 35 Tap the PPI zone on the home screen or Press on the keyboard and then select PPI number The Select PPI screen is displayed 2 To select a PPI on that screen you can Type the PPI number Select the PPI using the arrows 3 Press OK to validate your selection and return to the Built imprint screen 3 Processing Mail 71 Page 71 Jan 13 2017 09 38 ...

Page 77: ...eighing Plat form Standard Weighing Differential Weighing Automatic Label or Manual Weight Entry Items exceeding the mail path size specifications Dynamic Weighing Items having different weights stacked on the Feeder Plat form Dynamic Weighing Batch Mode Standard Weighing Items having the same weight and size stacked on the feeder platform The recommendations in the table apply to items processed ...

Page 78: ...System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask you to confirm printing for the last item removed from the tray Differential Weighing Automatic Label optional This mode is identical to Differential Weighing except that the system automatically prints the postage on labels Dynamic ...

Page 79: ...he default weighing type in supervisor mode see How to Change the Default Weighing Type on page 192 To change the weighing type according to the type of process you want to run see Choosing a Weighing Type on page 72 follow the steps outlined below 74 Page 74 Jan 13 2017 09 38 3 Processing Mail ...

Page 80: ...played The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated 2 Select the weighing type If you select the option Differential Weighing Automatic tape make sure the Auto Label Dispenser is properly filled with labels See How to Fill the Automatic Label Dispenser on page 90 3 Processing Mail 75 Page 75...

Page 81: ... exceeds the weighing capacity of your weighing platform How to Enter the Weight Manually To enter the weight manually from the home screen you must first select the postal rate 1 Then either Tap the Weighing type zone on the screen or Press and select the path Batch settings Weighing type The Weighing mode screen is displayed 76 Page 76 Jan 13 2017 09 38 3 Processing Mail ...

Page 82: ...s the Manual Weight Entry icon and the weight entered Configuring the Imprint Depending on the current Type of imprint you can modify the elements printed on mail pieces as follows Change printed date Add a pre loaded Slogan to the left of the imprint Add a pre recorded ERA to the left of the imprint Move the imprint away from the right edge of the envelope See also How to Change the Current Type ...

Page 83: ... to the Type of imprint home screen press Advancing or Omitting the Date The Date Advance function allows you to change the date printed on mail pieces After 5pm the mailing system automatically advances the postage date to the next day When the notification screen pops up please press Yes to confirm 78 Page 78 Jan 13 2017 09 38 3 Processing Mail ...

Page 84: ...ze imprint screen is displayed 2 Select Date The Date Advance screen is displayed 3 On the Date Advance screen you can configure the printed date as follows To choose another day select the corresponding item in the list The icon indicates the current selection 4 Press OK to apply changes and return to the configuration menu 3 Processing Mail 79 Page 79 Jan 13 2017 09 38 ...

Page 85: ... or a slogan to the imprint as illustrated below Elements of an indicia imprint See also The supervisor manages the lists of the available ERAs and Slogans See Managing ERAs on page 224 and Managing Slogan on page 221 80 Page 80 Jan 13 2017 09 38 3 Processing Mail ...

Page 86: ...en or Press and select the path Customize imprint Press or 2 Select ERA The Select ERA screen is displayed 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection The Customize imprint screen is displayed with updated parameters home screen 3 Processing Mail 81 Page 81 Jan 13 2017 09 38 ...

Page 87: ...nt Press or 2 Select Slogan The Select Slogan screen is displayed 3 Select a slogan from the list or select None for printing no slogan The icon indicates the current selection Royal Mail requires blue ink to be used when franking letters eligible for the Business Mail discount using BM slogan See also Managing Slogan on page 221 82 Page 82 Jan 13 2017 09 38 3 Processing Mail ...

Page 88: ... Imprint Print Offset You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges Offset Imprint printing offset 3 Processing Mail 83 Page 83 Jan 13 2017 09 38 ...

Page 89: ... the Offset zone on the screen or Press and select the path Batch settings Print offset The Print offset mode screen is displayed 2 Select the offset and press OK to validate No offset 0mm Offset 1 5mm Offset 2 10mm 3 Press to return to home screen 84 Page 84 Jan 13 2017 09 38 3 Processing Mail ...

Page 90: ...red in a single memory Just press the job memory key instead of multiple keystrokes to select all the required elements See also To prepare job memories in supervisor mode see Job memories on page 205 How to Use a Job Memory To use a job memory 1 Either Tap the Job Memory zone on the screen or Press and select the path Job Memories Press or The job memories list is displayed 2 Select a job memory ...

Page 91: ...o set the default Sealing Setting see supervisor setting How to Set the Default Sealing Mode on page 208 Do not insert sealed envelopes in the Feeder when the Sealing Function is ON the envelopes could jam How to Turn the Sealer On Off To turn sealing on off 1 On the Control Panel Select the Sealing Zone on screen or Press and select the path Job settings Sealing 2 Select the switch on the screen ...

Page 92: ...See also To adjust sealing dampness see How to Adjust the Sealing Water Flow on page 244 3 Processing Mail 87 Page 87 Jan 13 2017 09 38 ...

Page 93: ...perations 3 8 Emergency Stop If you want to stop the system in the event of an emergency How to Enable an Emergency Stop To stop the run process immediately 1 Press 88 Page 88 Jan 13 2017 09 38 3 Processing Mail ...

Page 94: ...associated to counters see Reports on page 139 How to Reset Batch Counters To reset a Counter 1 On the Home screen display Select the Reset counter zone The counter is reset or 1 As a user Press and select the path Job settings Start batch counters 2 Select the counter you wish to reset and press OK 3 Processing Mail 89 Page 89 Jan 13 2017 09 38 ...

Page 95: ...penser 1 Stack the labels and insert them in the dispenser face to print on the right hand side and peel off tab on the top 2 Push the block of labels down until you feel the label click into position The Label Dispenser can hold up to 40 labels 90 Page 90 Jan 13 2017 09 38 3 Processing Mail ...

Page 96: ...m to allow postage operations 4 1 Overview 93 4 2 Managing Credit 94 How to Check the PSD Meter Credit 94 How to Add Credit to the PSD Meter 95 4 3 Unlocking the PSD Postal Inspection 98 How to Unlock the PSD 98 How to Check the Date of the Next Call 99 91 Page 91 Money Operations Jan 13 2017 09 38 ...

Page 97: ......

Page 98: ...operly configured see Connection Settings on page 209 Managing Credit As a user you can carry out the following operations dealing with credit in your Mailing System Check the available credit in the PSD Add credit to the PSD The crediting operations trigger a connection of the Mailing System to Postal Services through the internet connection Tracking Credit You can generate reports on the use of ...

Page 99: ...mplete your current task Remaining credit is continuously displayed at the bottom of the home screen see Control Panel Features on page 17 You can also use the procedure below How to Check the PSD Meter Credit To check available credit 1 Either Press and select the path My Credit Press or The Credit Menu is displayed 94 Page 94 Jan 13 2017 09 38 4 Money Operations ...

Page 100: ...ou can add credit to your Mailing System at any time by completing the steps listed below The Mailing System then connects to the Postal Services and validates the operation How to Add Credit to the PSD Meter To add credit to the PSD 1 Either Press and select the path My Credit Press or 2 Select Add Credit 4 Money Operations 95 Page 95 Jan 13 2017 09 38 ...

Page 101: ...OK to start the connection to the Postal Server If the crediting process is successful the system displays a successful message If crediting fails the system displays a failure message and the amount that you may actually add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed Check connection settings see Connection Setting...

Page 102: ...See also In supervisor mode you can set the Mailing System to ask for a PIN code for crediting see How to Set Cancel a Crediting PIN Code on page 191 4 Money Operations 97 Page 97 Jan 13 2017 09 38 ...

Page 103: ...the Mailing System time after Daylight Savings Time transitions as connecting to the Postal Server sets the Mailing System time and date How to Unlock the PSD To unlock the PSD and manually connect to the Postal Server 1 Either Press and select the path My Credit Press or 2 Select Audit The system asks for confirmation 3 Press OK to connect to the Postal Server If the audit is successful the syste...

Page 104: ... for example that the network will be available at this time How to Check the Date of the Next Call To display the date of the next server call 1 Either Press and select the path Credit Press or The date of the next call is displayed on the screen 4 Money Operations 99 Page 99 Jan 13 2017 09 38 ...

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Page 106: ...t a Group or a Subgroup 120 How to Activate Deactivate a Group 121 How to Delete a Group or a Subgroup 121 How to Create an Account 122 How to View Edit Account Information 124 How to Activate Deactivate an Account 126 How to Delete an Account 126 How to Export an Account List 127 How to Import Accounts 128 5 6 Managing Operators 129 How to Create an Operator 130 How to Modify an Existing Operator...

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Page 108: ...m usage can be tracked at the user level Postage tracking can be done using your Mailing system on line or with MAS PC software The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor track and control postage expenses by for example associating accounts to departments in your organization Marketing Sales etc or to different companies if the Mail...

Page 109: ... The Access Control Function In supervisor mode you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session This allows you to protect the system and restrict the usage of your credit The different access control policies you can implement as the supervisor are No PIN code unlimited access Unique System PIN Code single PIN code for all users Personal PI...

Page 110: ...for a connection to a PC based mail accounting application and should be set by a service representative Account Modes table The table below summarizes the Account mode options available and the function of each option on the user and supervisor points of view Action required to access the system Function Account mode Unlimited access to the sys tem No postage tracking No access control No Account...

Page 111: ... count Department Controls access to system and to accounts Accounts with Access Control same as modes with ac counts listed above Postage tracking and access control managed from the PC Remote Account Manage ment 106 Page 106 Jan 13 2017 09 38 5 Managing Accounts and Assigning Rights ...

Page 112: ...o the system This is the default mode in your Mailing System Implementing No Account Follow the procedure How to Display and Change the Account Mode on page 113 and select the No Account mode No Accounts Management Menu In No accounts mode No other setting is necessary for the No Accounts mode 107 Page 107 Jan 13 2017 09 38 5 Managing Accounts and Assigning Rights ...

Page 113: ...nd select the No account with access control mode 2 Enter the 4 digit shared PIN code the users will have to enter at log in No Accounts with Access Control Management Menu In No Accounts with Access Control mode the menu allows you to change the shared PIN code How to Change a Shared PIN Code 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Manage...

Page 114: ...w the steps outlined in How to Display and Change the Account Mode on page 113 and select the Accounts Mode 2 Create accounts as indicated in How to Create an Account on page 122 When you activate the Accounts Mode the system creates an account by default Accounts Mode Management Menu In Accounts Mode the menu allows you to manage your accounts See also To add modify or delete accounts see Managin...

Page 115: ...nd Change the Account Mode on page 113 2 Create the group structure you wish to implement see How to Create a Group or a Subgroup on page 118 3 Create the accounts you wish to implement see How to Create an Account on page 122 4 Create the Operator PIN codes you wish to implement see How to Create an Operator on page 130 At the same time assign groups subgroups or accounts to the operators As long...

Page 116: ...lows you to manage accounts and or operator PINs from a PC based software program MAS The PC application provides advanced postal and or shipping expense management in order to monitor track and control your mailing and shipping costs You can allow the Mailing System to be used even when not connected to the PC In this Disconnected Mode only one account and operator are available defined in the PC...

Page 117: ...ser guide 2 On the Mailing System activate the mode Remote Account Management see How to Display and Change the Account Mode on page 113 3 From the PC application configure the required accounts and operators see the PC application user guide If operators or accounts are already created on the Mailing System they will be deleted when switching to Remote Account Management mode 112 Page 112 Jan 13 ...

Page 118: ...n The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed If you have selected the Remote Account Management mode a connection process to the PC application begins If the connection fails the previous ac...

Page 119: ...counts Accounts with Access Control Before creating accounts see Setting up Accounts on page 109 or Setting up Accounts with Access Control on page 110 If you use a postal expense management software your accounts are managed by the PC 114 Page 114 Jan 13 2017 09 38 5 Managing Accounts and Assigning Rights ...

Page 120: ...idated reports on group activity as groups and subgroups total in reports the consumption of the accounts they include see Account Data on page 153 Accounts can be created at 3 levels in the ROOT in a Group or in a Subgroup By default the system creates the accounts in the Root User screens never display groups or subgroups Only active accounts are displayed 5 Managing Accounts and Assigning Right...

Page 121: ...he same number An account number cannot be modified after the ac count is created However the account can be de leted 30 Alphanumeric Characters Number Name of the account Two accounts cannot have the same name 32 Alphanumeric Characters Name Only active accounts are visible to users Active Inactive Status The group that contains the account may be Root or the name of a group or subgroup see Group...

Page 122: ...ing option is activated See Budget and Surcharge Preferences on page 136 Group Settings A Group or Subgroup has the following settings displayed on the Add Group screen Description Format Setting Name that you will use when assigning Groups or Subgroups of Accounts to Operators This name has to be unique 32 Alphanumeric characters Name If a Group is not active the corresponding Accounts are not vi...

Page 123: ...ps See also Group Settings on page 117 Creating groups How to Create a Group or a Subgroup To create a group or a subgroup 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Accounts Account List The Account list screen is displayed 2 Select Add Acct Group 118 Page 118 Jan 13 2017 09 38 5 Managing Accounts and Assigning Rights ...

Page 124: ...ted 6 To put the current Group into a Subgroup select the Folder button select a group in the list and press OK 7 On the Add group Screen press OK The Group creation summary Screen is displayed 8 Press OK to create this group Editing Groups Follow the steps outlined below to change the Name the Status and the Parent Group of a Subgroup 5 Managing Accounts and Assigning Rights 119 Page 119 Jan 13 2...

Page 125: ...roll through the list A Group that is not in the list is probably a Subgroup select its Parent Group press Edit Del and then select View content to display the content of the Group Select the Subgroup in the list 3 Press OK Edit Del The Group management Screen is displayed 4 Select Edit Modify 5 Change the settings as necessary and press OK The Group modification summary screen is displayed 6 Pres...

Page 126: ... or inactive and press OK 3 On the Group modification summary screen press OK Deleting Groups You can delete a Group to delete all of its content including Subgroups and Accounts How to Delete a Group or a Subgroup To delete a Group or a subgroup 1 Follow the procedure How to View Edit a Group or a Subgroup on page 120 2 On the Group management screen select Delete instead of Edit A confirmation m...

Page 127: ...ion on page 116 Creating Accounts How to Create an Account To create an account activate the mode Accounts See How to Display and Change the Account Mode on page 113 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Accounts Account List The Account list screen is displayed 122 Page 122 Jan 13 2017 09 38 5 Managing Accounts and Ass...

Page 128: ...T select the Folder button select a Group or Subgroup in the list and press OK 5 On the Add account screen press OK The Account creation summary screen is displayed The Budget and Surcharge settings are only available when Advanced Reporting option is activated See Budget and Surcharge Preferences on page 136 6 Press OK to confirm the creation of the account You can also import a list of Accounts ...

Page 129: ...annot be edited once it is created How to View Edit Account Information To view or edit an account 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Accounts Account List The Account list screen is displayed 124 Page 124 Jan 13 2017 09 38 5 Managing Accounts and Assigning Rights ...

Page 130: ...ameter and change it using the keypad use key C to clear characters and then press OK The Account modification summary screen is displayed The Budget and Surcharge parameters are only available when Advanced Reporting option is activated See Budget and Surcharge Preferences on page 136 5 Press OK to accept the changes Activating Accounts This function allows you to create accounts in advance and p...

Page 131: ...no longer visible to the operator Deleting Accounts You may need to delete an account How to Delete an Account To delete an Account 1 Perform procedure How to View Edit Account Information on page 124 2 On the Account management screen select Delete instead of Edit Modify A confirmation of account deletion is displayed An account number cannot be modified If you want to modify the account number f...

Page 132: ...t list as a CSV file for use as back up or to modify it to create new accounts The account list is exported with no group hierarchy How to Export an Account List To export an account list on a USB memory key 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Accounts Export Account List 2 Insert the USB memory key into the USB port ...

Page 133: ...re re importing it into the Mailing System See also Maximum number of accounts Account Information on page 116 How to Import Accounts To import accounts from a CSV file 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account management Manage accounts Import Account list 2 Insert your USB memory key into the USB port of the base at rear left and press OK ...

Page 134: ...s from the PC Operator Options The following options must be specified when creating operators Description Format Option Operator PIN code Two Operators cannot have the same PIN code 4 digit PIN code Operator name Two Operators cannot have the same name 20 alphanumeric characters Name Users can only log in using active Operator s PIN codes Active Inactive Status Accounts that the Operator may use ...

Page 135: ...o create an operator you must first set up an Accounts with Access Control in Account Mode Management Mode How to Create an Operator To create an Operator 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Operators The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed 130 Page 130 Jan ...

Page 136: ...on summary screen is displayed 7 Press OK to create the Operator Modifying Operators Follow the steps listed below to modify operator s name PIN code status or assigned accounts How to Modify an Existing Operator To modify an existing Operator 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Operators The Manage Operator Wizard wi...

Page 137: ...ess to each operator by assigning accounts groups or subgroups of accounts to the operator Assigning a group or subgroup automatically assigns all the accounts of the group If you assign a group or subgroup to an operator all accounts you will add afterwards to the group will be automatically assigned to the operator On user screens only accounts are displayed Groups and subgroups are only visible...

Page 138: ... displayed 3 You can allocate entire groups or subgroups to the operator select the group and press OK Enable Disable Repeat until all accounts to be assigned are checked 4 Press to return to the Edit modify screen 5 Press OK to accept the changes Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance Users cannot use deac...

Page 139: ...then press OK 3 Once the Operator modification summary screen appears press OK Deleting Operators Follow the procedure below in order to delete an operators How to Delete an Operator To delete an Operator 1 Perform procedure How to Modify an Existing Operator on page 131 2 Select Delete instead of Edit Modify The Delete confirmation screen is displayed 3 Press OK to delete the operator otherwise p...

Page 140: ... user that the budget for the period will be reached soon Additionally the Mailing System will Block postage for accounts that have consumed their budget Send a message to the supervisor when the budget of an account is reached Reset the consumed amount at the next beginning of the period Applying Surcharges to Accounts You can charge any account an additional amount each time postage is applied t...

Page 141: ...unt you first have to activate these features and set the global preferences Budget and Surcharge functions are only available if the Advanced Reporting option has been downloaded to your Mailing System Global Preferences The budget of an account is the postage amount that can be charged to this account in a given period of time This period of time is common to all accounts in the system When acti...

Page 142: ...get consumed at which the system blocks postage for the account 0 to 100 Locking limit Surcharge Preferences The surcharge preferences are set for each account individually Description Range Preference The fixed amount to add to the account over the postage amount 0 01 to 99 Fixed Rate The percentage of the postage to add to the account charge 1 to 99 Percentage of imprint 5 Managing Accounts and ...

Page 143: ...creen is displayed 3 Select Budget and Surcharge Mgt to activate deactivate the function When the box is checked the budget preferences on the screen become accessible 4 Select a basic period for budgets month or year 5 Enter a starting date for the period and then press OK The Mailing System calculates the amount consumed for each account in the period and then displays the Account Mode Managemen...

Page 144: ... Generate a Report as Supervisor 145 6 3 Counter Data 146 6 4 Postage Data 148 6 5 Credit Data 151 6 6 Account Data 153 How to Generate the Account Report 154 How to Generate the Operator List Report 158 6 7 System Data 159 How to Generate a IP Configuration Report 162 How to Generate a Proxy Configuration Report 163 6 8 Advanced Reporting Reports 164 139 Page 139 Reports Jan 13 2017 09 38 ...

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Page 146: ...iling activity over the past two years Additional reporting capabilities are available through connection to PC based accounting software solutions MAS The table below lists the available reports List of Reports Output on L label or envelope S screen P USB printer F USB memory key Page Output Devices Report description Report name COUNTER DATA Batch Data Re port on page 146 SP Batch Counter and co...

Page 147: ...t History Report on page 152 SPF Last refill operations performed on the machine in a selected period Adding Postage ACCOUNT DATA Account Report on page 153 PF List of accounts in the system supervisor only Tree view of the accounts in groups sub groups Account Report Single Ac count Re port on page 155 S Usage for a specific account selected in an account list for a selected period Single Account...

Page 148: ...tion Re port on page 162 L Proxy configuration settings Proxy Configuration Report ADVANCED REPORTING Budget Consump tion Re port on page 164 PF Budget consumption of all accounts for the current or previous budget period Budget Consump tion Operator Activity Report on page 165 PF Activity number of items postage value of all operators in the machine in a selec ted period Operator Activity Machine...

Page 149: ...elect the path Reports 2 A list of available report types is displayed 3 Select the report type and press OK 4 Depending on the report type the system may ask for preferences such as Period of time targeted start date end date Desired account etc Select or type the required parameters and press OK The Output selection screen is displayed 5 Select an available output device The system will send the...

Page 150: ...o generate a Report 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Reports 2 Resume with the steps outlined in How to Generate a Report as a User on page 144 6 Reports 145 Page 145 Jan 13 2017 09 38 ...

Page 151: ...een USB printer Content Comments Fields Start Date of last reset End Current date Period On printed report only Die number Number of items without 0 00 items Total value of items After issuing reports like Metering Batch Data or Received Batch Data you may wish to reset the batch counters so that your next set of reports restart from zero at the current date See How to Reset Batch Counters on page...

Page 152: ...to view incoming mail batch counter Output Screen USB printer Content Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail After issuing reports like Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date See How to Reset Batch Counters on page 89 6 Reports 147 Page 147...

Page 153: ...End date of the report The default End date is then 31 days later You can specify another End date but maximum is Start date 31 days Default period Begin 1st day of the current month End Current day Output Screen USB printer USB memory key Content Comments Fields On printed report only Die number For each day in the period Day number Number of items processed zero and non zero Total postage value ...

Page 154: ...the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key This will generate a report from October 2012 to October 2013 Content Comments Fields On printed report only Die number For the period for each month presented in data collected Month name and year Total number of items processed Total postage value for...

Page 155: ...ve to be logged in as a user PPI mode must be selected Output Screen USB printer Content Comments Fields For each PPI indicia including date only PPI if present PPI friendly name PPI mail piece total count Total weight Grand total mail piece count for all the PPI indicia 150 Page 150 Jan 13 2017 09 38 6 Reports ...

Page 156: ...Fields Printed report only Current date and time Printed report only PSD status Printed report only Die number Total postage printed by the system Credit used ascending Postage available in the system to print Credit available descending Total credit downloaded into the system Must be equal to ascending descending Control total Total number of normal items Non zero items Total number of zero items...

Page 157: ...gged in as a supervisor Output Screen USB printer USB memory key Content Comments Fields Period Default period Begin Current date 6 months End Current date On printed report only Die number Represents the new total amount available in the machine For each credit download performed Download date time Credit amount New descending 152 Page 152 Jan 13 2017 09 38 6 Reports ...

Page 158: ...port displays the list of accounts in the system Requirements To generate this report You have to be logged in as a supervisor The current Account mode has to be Account or Account with access control 153 Page 153 Jan 13 2017 09 38 6 Reports ...

Page 159: ...en Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to enable options How to Generate the Account Report To generate the Account Report 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account management Manage accounts Account report 2 Select an Output and then press OK 154 Page 154 Jan...

Page 160: ...ou have to select an account in the list of accounts then the Start date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Content Comments Fields Period Account number Account name Number of items processed zero non zero items Total credit value When Advanced reporting is enabled budget and surcharge data is included in the report Plea...

Page 161: ...us and accounts inactive or deleted with a credit value Requirements This report is available as a user or a supervisor The current account mode has to be Accounts or Accounts with Access Control You have to specify the period for the report Start and End dates Default period Start 1st day of current month End Current date Output USB printer USB memory key 156 Page 156 Jan 13 2017 09 38 6 Reports ...

Page 162: ...nd sub groups with the total values per group and sub total values per sub group For each group sub group Group sub group name Total number of items processed Total postage value For each account Account Number Account name Number of items processed zero non zero items Total postage value When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Cus...

Page 163: ...tatus Activated Deactivated Active account assigned status if there is at least one active account assigned to the operator the value is Yes otherwise the value is No How to Generate the Operator List Report To generate the operator list report 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Account Management Manage Operators Operator Report 2 Select the...

Page 164: ...ields Imprint default settings Default ERA Default Slogan Default Rate Date advance parameters Credit settings High value Low Credit Connections settings Machine settings including for example MMI settings language default home screen sleep mode time out back light Weighing settings Geo code weight threshold rounding mode Connection settings See also Generating a Report on page 144 159 Page 159 Ja...

Page 165: ...SB Key If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the base error BAS XX YYY XX is a 2 digit number YYY is a 3 digit number Code Date when error occurred Date Number of imprints when this error occurred Cycles See also Generating a Report on page 144 160 Page 16...

Page 166: ...ent Comments Fields Reference code of the meter error PSD XX YYY XX is a 2 digit num ber YYY is a 3 digit number Code Date when error occurred Date Number of imprints when this error occurred Cycles See also Generating a Report on page 144 IP Configuration Report Requirements To generate this report you must be logged in as Supervisor the mailing machine must be connected to the network with a LAN...

Page 167: ...iguration Report outputs are Label How to Generate a IP Configuration Report To generate a IP Configuration Report 1 See Generating a Report on page 144 Proxy Configuration Report 162 Page 162 Jan 13 2017 09 38 6 Reports ...

Page 168: ...be logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating a Report on page 144 6 Reports 163 Page 163 Jan 13 2017 09 38 ...

Page 169: ...ine presented in hour bands Budget Consumption Report This report displays the budget consumption of all accounts for the current or previous budget period Requirements To generate this report you have to be logged in as a supervisor Output Screen USB Printer USB Memory device Content Comments Fields Budget period Period begin date end date If an account has no Budget Budget and Remaining budget f...

Page 170: ...ey Content Comments Fields If an account mode without Operators has been used during the period the items prin ted in this mode appear in the report under the name Others For each operator Period Operator name whatever its status Number of items on the period Total postage value on the period Machine Activity Report This report displays the activity of the system presented in hour bands for a spec...

Page 171: ...efore 7h00 aggregates items performed between mid night and 7h00 After 19h00 aggregates items performed between 19h00 and midnight For each hour band Number of items Total postage value 166 Page 166 Jan 13 2017 09 38 6 Reports ...

Page 172: ... up online 7 1 Online Services Overview 169 7 2 Connecting to Online Services 170 How to Call Online Services Manually as a User 171 How to Call Online Services Manually as Supervisor 171 How to Test the Connection to Online Services 172 7 3 Uploading Statistics 174 How to Upload Report Data to the Online Services Server 174 7 4 System Online Services 175 167 Page 167 Online Services Jan 13 2017 0...

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Page 174: ... your mailing machine ink supply and e mails an alert notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyse your mailing machine s error logs diagnose your mailing machine before an on site service visit and your system software can be updated remotely reducing service delays Slogan ERA download order a new slogan ERA and get ...

Page 175: ...ly connects when it is time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to a network during the night to allow the connection to the Online Server to occur automatically Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new information update postal rates ERA slogan or messages or...

Page 176: ...r a generic call 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Online services Generic call The Mailing System connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox on page 216 Synchronize Call This type of call is only for executing on request from your Customer Service Thi...

Page 177: ...ntacted Test server Establishes a connection and tests the communication dialogue with the server This test indicates that transactions can be held normally Test server is a bandwidth test and should only be undertaken after a request from Customer Service How to Test the Connection to Online Services To ping the server 1 As a user Press and select the path Online Services Ping server 2 Or as supe...

Page 178: ... Services Test server 2 Or as supervisor see How to Log in as Supervisor on page 180 Press and select the path Online Services Test server The call process starts and displays its sequence of operations on the screen 7 Online Services 173 Page 173 Jan 13 2017 09 38 ...

Page 179: ...ystem uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options on page 220 How to Upload Report Data to the Online Services Server To upload report data 1 As a user Press and select the path Online Services Upload Statistics 2 As supervisor see How to Log in as Supervisor on page 180 Press and select the path Online Servic...

Page 180: ...ection ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact Customer Service Account level It...

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Page 182: ... Beeps by Default 184 8 5 Display Settings 185 How to Adjust the Display Contrast 185 How to Change the Display Contrast by Default 185 8 6 System Time outs and Settings 187 How to Adjust the Time outs 188 How to Change System Time Outs 189 8 7 High Value Low Credit Warnings and PIN Codes 190 How to Set the High Value Warning Amount 190 How to Set the Low Credit Threshold 190 How to Set Cancel a C...

Page 183: ...gan 202 How to Set the Automatic Date Advance Time 203 How to Set the Default Printing Offset 204 8 10 Job Memories 205 How to Create a Job Memory 206 How to Edit Modify a Job Memory 206 How to Delete a Job Memory 207 8 11 Default Sealing Mode 208 How to Set the Default Sealing Mode 208 How Set the Current Sealing Mode 208 8 12 Connection Settings 209 How to Set the Postal Online Services Connecti...

Page 184: ...r Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and access rights generating certain reports etc The Supervisor PIN code of the system has been provided to your organization in a separate distribution The supervisor settings allow you to Change the default user settings Modify system time outs Set ...

Page 185: ...not possible while logged in as supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed You can log in as supervisor by directly typing the supervisor PIN code in place of a regular user PIN ...

Page 186: ...must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode To exit the supervisor mode 1 In supervisor mode Press The system will go into Sleep mode and supervisor is logged out 8 Configuring your Mailing System 181 Page 181 Jan 13 2017 09 38 ...

Page 187: ...language 1 As a user Press and select the path Preferences Language 2 Select the language you want to use 3 Press OK to validate This user setting lasts as long as you are logged in The standby mode will delete this setting Setting Default Display Language You can set the default display language for user sessions by completing the steps listed below 182 Page 182 Jan 13 2017 09 38 8 Configuring yo...

Page 188: ...mode see How to Log in as Supervisor on page 180 Press and select the path Default User Settings Default User Pref erences Language 2 Select the default language 3 Press OK to validate This setting will not be affected by the standby mode 8 Configuring your Mailing System 183 Page 183 Jan 13 2017 09 38 ...

Page 189: ...lidate This is a user setting that only lasts as long as you are logged in Setting Default System Beeps You can set the default beep state for user sessions How to Change the Beeps by Default To change the sounds by default 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default user settings Default user prefer ences Sounds 2 Check Beep on key and or Bee...

Page 190: ... are logged in Setting Default Display Contrast To set a display contrast which will be applied to all user sessions you can set the default display contrast How to Change the Display Contrast by Default To set the default contrast 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default User Settings Default User Pref erences Contrast 2 Touch the Increase...

Page 191: ...Do not press OK if the screen contrast is completely light or dark Readjust the contrast so the screen is visible then press OK 186 Page 186 Jan 13 2017 09 38 8 Configuring your Mailing System ...

Page 192: ...me out is reached the system stops Start The period of time the system waits for the next envelope after printing Once this time out is reached the system will stop Stop Period of inactivity after which the system automatically switches to Sleep mode see Power Management on page 24 Sleep You can set a long Stop time out to have time to feed the hopper before the machine stops 187 Page 187 Jan 13 2...

Page 193: ...ings Time out settings The Time out setting screen is displayed 2 Select each field and specify the length of each the time out Use C to clear digits 3 Press OK to exit This is a user setting that only lasts as long as you are logged in 188 Page 188 Jan 13 2017 09 38 8 Configuring your Mailing System ...

Page 194: ...rvisor on page 180 Press and select the path Default User Settings Time Out Setting The Time Out setting screen is displayed 2 Select each field and specify the length of each the time out Use the C key to clear old settings then enter a new value 3 Press OK to validate 8 Configuring your Mailing System 189 Page 189 Jan 13 2017 09 38 ...

Page 195: ...ode see How to Log in as Supervisor on page 180 Press and select the path Default user settings Base settings High value 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate How to Set the Low Credit Threshold To set a low credit threshold 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Defaul...

Page 196: ...ng PIN Code To set a crediting PIN code 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default user settings Credit settings 2 Press the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the crediting PIN code if enabled 4 Press OK to validate 8 Configuring your Mailing System 191 Page 191 Jan 13 2017 09 38 ...

Page 197: ...How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on page 72 To change the default weighing type 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default user settings Base settings Default weighing type...

Page 198: ... Activate the AutomaticWeight Detection on theWP To activate the automatic weight detection on the WP 1 Log in Supervisor mode see How to Log in as Supervisor on page 180 then Press and select the path Default user settings Base settings Auto Weight Detection 2 Select Auto Weight Detection to activate the function 3 Press OK to validate How to De activate the Automatic Weight Detection on the WP T...

Page 199: ...ro How to Zero the Weighing Platform To zero the Weighing Platform as a user 1 As a user Press and select the path Batch settings Reset WP 2 Remove all items from the Weighing Platform 3 Press OK to zero the Weighing Platform How to Tare the Weighing Platform as a User To tare the Weighing Platform as a user 1 As a user Press and select the path Job settings Tare WP 2 Place the item you want to ta...

Page 200: ... To tare the Weighing Platform 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path System settings Weighing functions Tare WP 2 Press OK to tare the Weighing Platform Checking on Zero Weight The function Zero Weight can be activated de activated by the supervisor When the function is de activated the PPI Mail type of imprint may not be captured The weight val...

Page 201: ...ng on Zero Weight 4 Click OK to validate your selection 5 A message window appears asking for a new report Click OK to confirm or Cancel to keep the previous activation state Dynamic Scale High Accuracy Mode How to Set Dynamic Scale High Accuracy Mode To activate the high accuracy setting 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path System settings Wei...

Page 202: ...EO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights are accurate How to Change the GEO Code To change the GEO code 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Machine settings Accessories and module settings GEO code 2 See the map and table on the next pages to get the 5 digi...

Page 203: ...Geodesic 198 Page 198 Jan 13 2017 09 38 8 Configuring your Mailing System ...

Page 204: ...Geodesic codes 8 Configuring your Mailing System 199 Page 199 Jan 13 2017 09 38 ...

Page 205: ...rameters for the indicia and imprint elements that follow Rate Prepaid imprint ERA Slogan On list screens a mark indicates the default parameter Changing the Default Postage Rate Use the procedure below to change the rate the machine activates at start up How to Change the Default Rate To change the default rate 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the ...

Page 206: ...mode see How to Log in as Supervisor on page 180 Press and select the path Default user settings Default imprint parameters PPI 2 Select the default PPI in the list 3 Press OK to validate See also To manage the PPIs see Managing Prepaid Imprints PPI on page 228 To change the current PPI see How to Select a PPI on page 71 8 Configuring your Mailing System 201 Page 201 Jan 13 2017 09 38 ...

Page 207: ...s on page 224 Changing the Default Slogan How to Change the Default Slogan To change the default Slogan 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default User Settings Default Imprint Parameters Slogan 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate See also Managing Slogan on page 221 You can order custom Slog...

Page 208: ... Advance Time To set the auto date advance time and days 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default user settings Default imprint parameters Automatic Date Advance The Automatic date advance configuration window appears 2 Press the Auto Date Advance button to Enabled status 3 Enter the Automatic Date Advance time 00 00 hours is not allowed 4 ...

Page 209: ... How to Set the Default Printing Offset To change the default printing offset 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Default User Settings Base Settings Print Offset 2 Select the default print offset from a position list 3 Press OK to validate 204 Page 204 Jan 13 2017 09 38 8 Configuring your Mailing System ...

Page 210: ...e and a number The system displays on the home screen the name of the current Job Memory Standard Imprint Job Memory The table below gives the content of a Standard Imprint Job Memory ERA slogan Slogan Date mode Rate Batch settings Account number if any Account setting PPI Imprint Job Memory The table below gives the content of a PPI imprint job memory ERA slogan Slogan PPI Batch settings Account ...

Page 211: ...ameters if any 7 Repeat the previous step until the system displays the name of the new job memory in the list 8 You can modify any preference by using the Edit Del function see How to Edit Modify a Job Memory on page 206 How to Edit Modify a Job Memory To edit or modify a job memory 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Predefined imprint manag...

Page 212: ...n as Supervisor on page 180 Press and select the path Predefined imprint management 2 Select a job memory from the list of saved job memories 3 Press OK to validate 4 Select the menu path Delete 5 Press OK to confirm to delete the job memory 8 Configuring your Mailing System 207 Page 207 Jan 13 2017 09 38 ...

Page 213: ...path Default User Settings Base settings Default sealing 2 Change the default sealing state as required 3 Press OK to validate Changing the Current Sealing Mode As a user you can change the current sealing state as follows How Set the Current Sealing Mode To change the sealing Mode 1 As a user Press and select the path Job settings Sealing The Sealing screen is displayed 2 Press the ON OFF key to ...

Page 214: ...page 22 How to Set the Postal Online Services Connection To set the postal Online Services connection 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Communication settings Type of connec tion The Server Access screen is displayed If you did not have the LAN plugged into the system you will get a warning message Please follow the message check your commun...

Page 215: ... Log in as Supervisor on page 180 Press and select the path Communication Settings LAN Settings The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recommended Otherwise select Manual to set parameters manually 3 Select DHCP ON DNS AUTO ON HALF DUPLEX and press OK four times for a standard LAN configuration 210 Page 210 Jan 13 2017 09 38 8 Configuring your Mail...

Page 216: ... time and date and display them See also Automatic Date Advance on page 203 To check the time and date make sure the connection to the Postal Services is available See How to Set the Postal Online Services Connection on page 209 How to Check Adjust the Machine Time and Date To check the current time and date 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path...

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Page 218: ...How to Delete Messages as Supervisor 218 9 3 Managing Options 219 How to Display the Options 219 How to Load New Options 220 9 4 Managing Slogan 221 How to Display the List of Slogans 222 How to Modify or Delete a Slogan 222 How to Download New Slogans 223 9 5 Managing ERAs 224 How to Display the List of ERAs 224 How to Modify or Delete an ERA 225 9 6 Managing Postal Rates 226 How to Check your Ra...

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Page 220: ...oading custom Slogans or ERAs To update your Mailing System s operating system see Online Services on page 167 The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Options and Updates The Options and Updates menu is displayed 215 Page 2...

Page 221: ...nread messages icon on home screen The Mailbox list screen indicates unread messages and allows you to delete read messages How to Read Messages as a User 1 As a user Select or on display or Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete to erase the message after you have read it 216 Page 216 Jan 13 2017 09 38 9 Options ...

Page 222: ...elect the message to read and press OK 3 Select Delete to erase the message after you have read it How to Delete Messages as a User 1 As a user Select or on display or Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete to erase the message 9 Options and Updates 217 Page 217 Jan 13 2017 09 38 ...

Page 223: ... mode see How to Log in as Supervisor on page 180 Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete to erase the message 218 Page 218 Jan 13 2017 09 38 9 Options and Updates ...

Page 224: ...ation about the options you can add to your Mailing System please contact customer service How to Display the Options To display the option list 1 In supervisor mode see How to Log in as Supervisor on page 180 either Press and select the path Options and Updates Option List The Options list screen is displayed 2 To display the details of an option select the option and press OK 219 Page 219 Jan 13...

Page 225: ...ow to Load New Options To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a network see Connections on page 20 and that the connection is properly configured see Connection Settings on page 209 2 Select Check for updates It will trigger a call to the Online Services server 3 After the call you can display installed opt...

Page 226: ...gans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as user See How to Load New Options on page 220 Managing Slogan See also Selecting a die to print How to Add or Cancel a slogan on the imprint on page 82 Displaying the List of Slogans The list of slogans includes the slogans that are installed in the Mailing System and indicat...

Page 227: ...ogan or to remove a slogan from the list How to Modify or Delete a Slogan To modify or delete a slogan 1 Display the list of slogans see How to Display the List of Slogans on page 222 2 Select the slogan and press OK The Slogan setting menu is displayed To change the name of the slogan 1 Select Edit 2 Change the slogan name using the keypad and press OK The system updates the slogan list To delete...

Page 228: ...load New Slogans To download new slogans 1 Display the list of slogans see How to Display the List of Slogans on page 222 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available slogans 9 Options and Updates 223 Page 223 Jan 13 2017 09 38 ...

Page 229: ...et the default ERA printed on mail pieces see How to Change the Default ERA on page 202 in section Imprint Default Settings on page 200 Displaying the ERA List You can display the list of ERAs installed in the franking machine In the list a mark indicates the ERA that is printed by default if any If None is ticked no ERA is printed by default Users can change the current ERA during their work sess...

Page 230: ...the list of ERAs see How to Display the List of ERAs on page 224 2 Select an ERA and press OK The Edit ERA menu is displayed To change the name of the ERA 1 Select Edit 2 Change the ERA name using the keypad and press OK The system updates the ERA list To delete the ERA 1 Select Delete 2 Confirm deletion The system updates the ERA list 9 Options and Updates 225 Page 225 Jan 13 2017 09 38 ...

Page 231: ...pdates on page 213 Displaying Rate Tables The rate tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date How to Check your Rate Updates To display the list of rate tables 1 In supervisor mode see How to Log in as Supervisor on page 180 Pr...

Page 232: ...nload New Postal Rates To download new rates 1 Display the list of rate tables see How to Check your Rate Updates on page 226 above 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available rates 9 Options and Updates 227 Page 227 Jan 13 2017 09 38 ...

Page 233: ...ge 201 The List of PPIs The list of PPIs displays the PPIs that are installed in the Mailing System and indicates with a mark the default PPI How to Display the List of PPIs To display the list of PPIs 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Options and updates PPI management The list of PPIs is displayed 228 Page 228 Jan 13 2017 09 38 9 Options a...

Page 234: ...nnect the memory device to an USB port of the machine on your left hand side at the rear of the base see Connectors on page 20 3 Press OK The USB memory key content is displayed 4 Select a PPI to load into the machine an press OK The PPI list is updated with the new PPI To delete a PPI 1 Select the PPI to delete and press OK 2 Confirm deletion The system updates the PPI list 9 Options and Updates ...

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Page 236: ...ser 237 How to Clean the Print Heads Automatically as Supervisor 238 How to Implement Wiper Process 238 How to Clean the Print Heads Manually 239 How to Change the Ink Cartridge 240 10 2 Filling and Adjusting the Feeder Sealer 243 How to Fill the Sealer Bottle 243 How to Adjust the Sealing Water Flow 244 10 3 Cleaning the Mail Path 245 How to Clean the Brushes and Sponge Sealer 245 How to Clean th...

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Page 238: ...u can also clean the heads manually if the automatic cleaning is not sufficient The ink cartridge contains two print heads that have to be aligned If you observe poor print quality streaked too light blurred etc see Cleaning the Print Heads on page 237 Ink Cartridge Maintenance This section explains how to Check the ink level in the cartridge Align the print heads Do an automatic cleaning of the p...

Page 239: ...nt First used date Also check the Best before date on the cartridge box After this date the cartridge warranty is void How to Display Ink Level and Cartridge Data as a User To display the ink cartridge data 1 As a user Press and select the path Cartridge Ink Information The Ink Information screen is displayed 234 Page 234 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 240: ...the Ink Level and the Cartridge Data 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Maintenance Cartridge Ink information The Ink information screen is displayed 10 Maintaining your Mailing System 235 Page 235 Jan 13 2017 09 38 ...

Page 241: ... cartridge change How to Align the Print Heads To align the print heads 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Maintenance Ink Cartridge Headset alignment The Set headset alignment screen is displayed 2 Press OK and put a piece of paper in the mail transport The system prints a test pattern 236 Page 236 Jan 13 2017 09 38 10 Maintaining your Maili...

Page 242: ... envelopes looks unclear or dirty clean the headset to restore the print quality If the headset has to be cleaned too often change the automatic cleaning interval as indicated How to Clean the Print Heads Automatically as a User To clean the print heads automatically 1 As a user Press and select the path Cartridge Cleaning Process The cleaning starts automatically 10 Maintaining your Mailing Syste...

Page 243: ...ocess How to Implement Wiper Process 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Maintenance Cartridge Wiper Process 2 Open the cover and remove the headset 3 Press OK twice to start the carriage motor 4 Check wiper and clean if necessary then press OK 5 Re install the headset and check it is back in replacement position 6 Close the top cover and pres...

Page 244: ... base cover 2 Open the top cover 3 Remove the ink cartridge see How to Change the Ink Cartridge on page 240 4 Clean the heads with a soft damp cloth 5 Put the cartridge back in place Close the base cover Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the replacement position 10 Maintaining your Mailing System 239 Page 239 Jan 13 2017 09 38 ...

Page 245: ...o the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the front of the ink cartridge to disengage it 3 Lift out the old ink cartridge 240 Page 240 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 246: ...4 Remove the two plastic caps on the new ink cartridge The caps are removed 5 Remove the protective strips from the new ink cartridge 10 Maintaining your Mailing System 241 Page 241 Jan 13 2017 09 38 ...

Page 247: ...w ink cartridge and then push it backwards until you hear the click 7 Close the cover The alignment process of the printing heads starts automatically 242 Page 242 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 248: ...s continues but the envelopes will not sealed properly How to Fill the Sealer Bottle To add water or sealing solution to the bottle 1 Remove the bottle from its base and turn it over 2 Unscrew the cap and fill the bottle with water up to the limit marks 3 Screw the cap back and put the bottle back into place 243 Page 243 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 249: ...r on page 245 How to Adjust the Sealing Water Flow To adjust the sealing water flow 1 Set the water flow using the back lever When standing in front of the feeder Push the lever towards the left hand side to increase the water level Push the lever towards the right hand side to decrease the water level 244 Page 244 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 250: ...rushes and Sponge of the Sealer MAKE SUREYOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING How to Clean the Brushes and Sponge Sealer To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly 2 Pull up the brush release lever 245 Page 245 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 251: ...ember its direction 5 Clean the sponge and the brush 6 Re install the sponge and retainer 7 Put the brush back and push the release lever back down until it snaps into place 8 Push down on the upper drive assembly until it locks back into position 246 Page 246 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 252: ... and lift up the drive assembly 2 Clean the belts and or rollers with a damp cloth or 70 alcohol on a cotton applicator 3 Push down the upper drive assembly until it locks back into position and close the feeder cover Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path Clean the mail path sensors as indica...

Page 253: ...ath Sensors To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cotton applicator 2 Allow the parts to dry and close all covers and assemblies 248 Page 248 Jan 13 2017 09 38 10 Maintaining your Mailing System ...

Page 254: ...sponsiveness How to Calibrate the Touch screen To calibrate the touch screen 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path System settings Display Touch Screen Calibration 2 Follow the instructions on the screen using your favourite pointing device The touch screen will be calibrated at the end of the process 249 Page 249 Jan 13 2017 09 38 10 Maintainin...

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Page 256: ... Feeder 254 How to Remove Mail Jammed in the Dynamic Scale 256 11 2 Label Jamming 257 How to Clear a Label Jammed in the Base 257 11 3 Weighing Problems 258 11 4 Diagnostics and System Data 259 How to Access Diagnostic Data 260 How to Display Software Data 260 How to Display Hardware Data 261 How to Display the Error Lists 261 How to Display the Machine Counters 262 251 Page 251 Troubleshooting Ja...

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Page 258: ...er on page 37 Mail piece is too thick Mail size is incorrect Envelopes are not properly stacked on the feeder platform How to Clear Mail Jammed in the Base To clear mail jammed in the Base 1 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 2 Using your other hand remove the jammed envelopes 3 Release the jam release handle to put the trans...

Page 259: ...pes are not properly stacked on the feed platform 1 Feed closed envelopes only with seal ing OFF 2 Check that already closed envelopes are properly sealed at the leading edge Incompletely closed envelopes will jam Sealing is ON while feeding closed envelopes The mail transport path should be regularly cleaned See Cleaning the Mail Path on page 245 How to Clear Mail Jammed in the Mixed Size Feeder ...

Page 260: ... 4 Remove jammed envelopes 5 Position the brush and push the brush release lever until it snaps into place 6 Push down on the upper drive assembly until it locks back into position 7 Close the cover 11 Troubleshooting 255 Page 255 Jan 13 2017 09 38 ...

Page 261: ...Envelope stacking see Using the Feeder on page 37 Mail size is incorrect Envelopes are not properly stacked on the Feed Platform How to Remove Mail Jammed in the Dynamic Scale To remove mail jammed in the Dynamic Scale 1 Open the cover 2 Gently remove the jammed envelopes 3 Close the cover Do not lean on or leave any object on the Dynamic Scale Platform as it may alter its weighing accuracy 256 Pa...

Page 262: ...e Base To clear a label jammed in the Base 1 Remove all labels from the dispenser Check that there is no label stuck in the bottom of the dispenser 2 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 3 Using your other hand remove the jammed label 4 Release the jam release handle to put the transport belt and wheels back into position 257 P...

Page 263: ...ic Scale as follows Actions Possible causes See the weighing type selection procedures in Choosing a Weighing Type on page 72 The weighing device is not selec ted Use a solid and steady table Away from any door Away from any fan There are vibrations or air drafts in the weighing area Clear the weighing zone and re zero the Weighing Platform see Weighing Settings on page 192 Something is touching o...

Page 264: ...s a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal Sensors Status 2 Advanced Feeder 3 Gives access to the tests bellow 1 Dynamic Scale main motor test 2 Dynamic test Dynamic Scale Sensors 4 The screen displays successively and without text a red page a green page and a blue page Display 5 D...

Page 265: ...you have access to The Software Data PSD Loader OS PACK XNDF DATA DELTA language variant The Hardware system Data P N of the base and the PSD The list of the errors occurred in the machine Base errors PSD errors and Server connection history The data of the machine counters How to Display Software Data To display Software Data 1 In supervisor mode see How to Log in as Supervisor on page 180 Press ...

Page 266: ...r mode see How to Log in as Supervisor on page 180 Press and select the path Maintenance System Info Event List 2 Select the Base events list or the PSD events list or Server connection history 3 Press OK to validate 4 The system displays the selected list in a table for each error The Error Event code The Date when the Error Event occurred The Cycles count when the error occurred The Description ...

Page 267: ...ta of the machine counters 1 In supervisor mode see How to Log in as Supervisor on page 180 Press and select the path Maintenance System Info Counters 2 The system displays the data of the machine counters 262 Page 262 Jan 13 2017 09 38 11 Troubleshooting ...

Page 268: ...he main specifications of your Mailing System 12 1 Mail Specifications 265 12 2 Recommended Operating Conditions 269 12 3 General Mailing Systems Specifications 270 12 4 Operating Specifications 271 263 Page 263 Specifications Jan 13 2017 09 38 ...

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Page 270: ...ications 12 1 Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not to scale Dimensions in mm 265 Page 265 Jan 13 2017 09 38 12 Specifications ...

Page 271: ...ength 150 mm We advised you to store labels in a room with less than 50 relative humidity With the Feeder The feeder cannot process nested envelopes Weight range These weights apply to a single envelope or to a stack of envelopes 3 g Min weight 1 2 kg Max weight 10 cm Max height 266 Page 266 Jan 13 2017 09 38 12 Specifications ...

Page 272: ...x with sealing 10 mm EnvelopeThickness Max without sealing 16 mm 12 mm One piece at a time In a stack 10 mm Max with sealing Additional information See also How to Use the Feeder on page 37 Envelope Thickness 12 mm Max 12 Specifications 267 Page 267 Jan 13 2017 09 38 ...

Page 273: ...Envelope Weight 3 g Min 1 kg Max 268 Page 268 Jan 13 2017 09 38 12 Specifications ...

Page 274: ... C Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan Dynamic Scale Environment The Dynamic Scale uses optical sensors do not install it in an area exposed to excessive light or heat sources 269 Page 269 Jan 13 2017 09 38 12 Specifications ...

Page 275: ...d Size Feeder 260 x 350 x 615 Dynamic scale 263 x 350 x 438 Weight Base 10 8 kg Mixed Size Feeder 9 7 kg Dynamic scale 11 9 kg Catch tray 1 2 Kg Power Frequency 50 Hz Max current rating full configuration 1 5 A Power supply 230 V 10 2 poles with EARTHED circuit up to standards NFC15 100 270 Page 270 Jan 13 2017 09 38 12 Specifications ...

Page 276: ...g Dynamic Scale Speed In weighing mode 100 envelopes minute In no weighing mode 175 envelopes minute Accounts The number of accounts you can create is set to 10 by default and can be raised optionally to 500 Operators Number of Operators 50 271 Page 271 Jan 13 2017 09 38 12 Specifications ...

Page 277: ...114 116 121 122 124 127 128 129 132 135 136 139 141 148 169 170 172 177 180 182 184 185 187 190 191 193 194 200 202 203 204 205 208 211 213 215 219 220 221 224 229 234 239 256 265 cartridge 236 Cartridge 234 catch tray 55 Catch tray 270 Catch Tray 13 Checking on Zero Weight 192 control panel 17 Control Panel 13 29 94 counter 17 36 89 146 147 Counter 29 36 141 COUNTER 141 Cover 15 259 credit 3 17 1...

Page 278: ...r 90 Label Indicator 17 label printing 18 Label Storage 13 LAN 4 9 20 161 209 210 259 language 159 179 log in 4 180 M mail format 3 mail path 8 245 247 Mail Path 254 mailbox 216 Mailbox 17 216 Manual weight entry 55 Manual Weight Entry 72 73 76 memory 20 144 148 149 152 153 156 159 165 228 Memory 164 menu 18 78 108 109 111 172 222 Menu 18 29 messages 17 216 meter 15 98 161 Meter 141 mixed size fee...

Page 279: ...34 187 slogan 17 82 169 221 Slogan 17 29 77 80 82 169 200 202 205 221 224 Standard 29 39 48 55 72 73 146 205 258 subgroups 110 115 129 Subgroups 117 supervisor 29 32 80 85 86 95 104 115 129 135 137 141 148 149 151 152 153 155 156 159 179 180 181 205 208 211 215 221 224 226 228 259 260 Supervisor 141 161 179 SUPERVISOR 4 System Base 13 21 T Tare 194 task 31 Task 31 35 text 127 259 thickness 37 266 ...

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