PLX3x Series ♦ Multi-Protocol Gateways
Support, Service & Warranty
User Manual
ProSoft Technology, Inc.
Page 209 of 215
January 25, 2018
11 Support, Service & Warranty
In This Chapter
Contacting Technical Support ............................................................. 209
Warranty Information ........................................................................... 211
11.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any.
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.
