Printware iJet Press, Operator'S Manual

Page: 78 / 88

SECTION 5
TROUBLESHOOTING
72
Toolbox System Status Messages
Displayed, in red , in the M Series Toolbox utility.
Valid for printers with firmware version 110928_u or higher installed.
SYSTEM STATUS PROBLEM SOLUTION
PAPERPATH_FEED_TIME
OUT
Out of Paper
Media is not reaching
the print engine.
Hesitation in media feed. Load media into printer and press the
PAPER/RESUME button.
If media is present; check/adjust the
guides and separators.
PAPERPATH_PRINTZONE
_BLOCKED
Paperpath: Entry:Yes Exit:Yes
or
Paperpath: Entry: No Exit:Yes
or
Paperpath: Entry:Yes Exit:No
No = not blocked
Yes = blocked (interrupted)
Paper Jam
Media jam detected.
Printer has detected that
one of the media sensors
is blocked (interrupted).
Carefully remove jammed Media from
printer and close the print engine. The
System Status message in
red should go
away.
The toolbox “Paperpath” line should
change to:
Paperpath: Entry: No Exit: No
After you clear the jam you can;
Press RESUME button to continue
printing.
Press the CANCEL button to cancel the
job, and then manually clear the job
from the computer’s print queue.
DOOROPEN_FRONT Printer has detected that
the “Clamshell” is open. Verify that the “Clamshell” is closed
and securely latched at both sides.
DATA_PATH_UNDERRUN
Media is not making it
from the entry sensor to
the exit sensor in the
appropriated time.
Possible issue with
format or orientation of
job being sent.
Dirty Encoder Wheel Check/clean transport rollers.
Check/clean sensors.
Try changing the orientation setting in
the software/driver or setting a different
media size.
Check/clean the Encoder Wheel.
If problem persists contact technical
support.
X_INK_LOW
Example: CYAN_ INK_LOW
X = Color.
One or more Ink Tanks
are low on ink. Ink Tank replacement will be necessary
soon. Reorder Ink
INK_OUT_X
Example: INK_OUT_MAGENTA
X = Color.
One or more Ink Tanks
are out of ink Replace empty Ink Tank(s)
Verify that Ink Tanks are seated firmly
and latches are fully closed.
Clear error by cycling print engine
power, using ON/OFF button.
CARTRIDGE_MISSING_X
or
INK_TANK_MISSING_X
Missing Ink Tank, or Ink
Tank not being
recognized X = Color (CYMKK)
Insert missing Ink Tank or pop tank in
and out to improve connection.
Clear error by cycling print engine
power, using ON/OFF button.