Printware iJet Press Page 76 Operator'S Manual Download

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SECTION 5
TROUBLESHOOTING

Feeding Problems

CONDITION

PROBLEM

SOLUTION

Intermittent feeding

Media Support Wedge not used.

Side Guides set too tight to media.

Dirty Feed Rollers.

Paper stuck together.

Uneven mail piece.

The Media Support Wedge adds a slope to
the stack and helps feeding.

Readjust Side Guides.

Clean the Feed Roller with distilled water
and a cloth. Do NOT use any solvents as
they may damage Rollers.

Fan media before placing it in Printer.

Tap inserts to front of envelopes and retry.

Multiple feeds

(double feeding)

Separator gap not set properly.

Media stuck together.

Adjust Separators to thickness of media.

Fan the media before loading in Printer.

Failure to feed

Side Guides set too tight to media.

No power to Printer.

Feed gap too tight.

Feed gap too loose.

Material is out of specification.

Motor on, Rollers not turning.

Clutch not engaging (forwarding
rollers turning, but paper feed
rollers not turning)

Motor not driving

No power.

Readjust Side Guides.

Check that power is ON (Main Power
Switch and ON/OFF button) and that the
power cord is plugged in.

Adjust Separator to thickness of media

Adjust Separator to thickness of media.

Maximum thickness is 0.020".

Call Service Support.

Call Service Support

See Power Problems in this Section.

Jams

Paper path obstruction.

Paper not loaded properly.

Media Support Wedge not
adjusted properly.

Separators improperly adjusted.

Media curled or bent.

The Separators are worn.

PaperPath Exit sensor is having
trouble seeing the underside of the
media (non-reflective colors).

Feed Encoder dirty / misadjusted.

Clear jam and remove pieces remaining in
print engine.

Load media as instructed in manual.

Adjust Media Support Wedge.

Adjust Separators to thickness of media.

Uncurl media.

Replace Separator tips.
In Toolbox, select (check) “Ignore Exit
Sensor”.

Call Service Support

Right edge of media
being damaged as it
travels through print
engine area

Media is hitting the limits inside
the print engine.

Make sure Adjustable Media Side Guide
is at least 1/8” away from side frame.
If stock is over 9.5” wide; you need to use
narrower stock.

Summary of Contents for iJet Press

Page 1: ...Digital Color Printer OPERATOR S GUIDE ...

Page 2: ... Thank You for investing in our quality built products Please record the following information for future reference Model Serial Number Purchase Date Purchased From Dealer Name Contact Name Address Address Phone Number Notes ...

Page 3: ...NNECTING THE PRINTER 12 Connecting Power 12 Connecting to the Computer 12 Minimum Computer System Requirements 13 REMOVING SERVICE STATION TRANSPORT TAB 14 INSTALLING THE INK TANKS 15 Ink Tank Anatomy 15 Procedure Installing the Ink Tanks 16 INSTALLING THE PRINTHEAD CARTRIDGE 18 Printhead Cartridge Protective Packaging 18 Procedure Installing the Printhead 20 SECTION 3 OPERATING THE PRINTER 25 CON...

Page 4: ...INTHEAD CARTRIDGE 54 CLEARING MEDIA JAMS 55 INSPECTING REPLACING THE WASTE INK TRAY 56 REPLACING THE SHEET SEPARATORS 57 CLEANING THE PRINTER BODY 58 CLEANING THE FEED ROLLERS AND FORWARDING ROLLERS 58 CLEANING THE ENCODER WHEEL 58 CLEANING THE FEED SENSOR 59 CLEANING OTHER ITEMS INSIDE THE PRINT ENGINE 60 Media Paperpath Sensors 60 Grit Rollers Media Transport Rollers 60 Printing Platen 60 SECTIO...

Page 5: ...NDIX A PRINTER SPECIFICATIONS 74 APPENDIX B SUPPLIES AND OPTIONAL HARDWARE 75 APPENDIX C PREPARING PRINTER FOR TRANSPORT 77 LOCAL RELOCATION 77 REMOTE RELOCATION OR SHIPPING 77 APPENDIX D ENVELOPE PRINTING ATTACHMENT 79 INDEX 80 ...

Page 6: ......

Page 7: ...hared with other equipment Make sure there is no strain on the power cord caused by jamming between the equipment walls or furniture DO NOT remove covers Covers enclose hazardous parts that should only be accessed by a qualified service representative Report any damage of covers to your service representative This machine requires periodic maintenance Contact your authorized service representative...

Page 8: ...media against the separation area Narrow and wide wedges are provided with the printer to accommodate different media widths 6 Adjustable Media Side Guide Adjusts to hold the media against the Media Registration Side Guide 7 Media Registration Side Guide All media is registered against this guide It has two positions Inner position for media measuring 3 to 8 5 in width Outer position for media mea...

Page 9: ...n Power Switch In earlier units the print engine would automatically power up after turning on the main power switch 2 USB Port Connection USB 2 0 The USB cable attaches to the printer here 3 Network Connection Ethernet NOT USED ON THIS DEVICE 4 Sheet Separators Used to separate a single piece of media from the stack There are four sheet separators on this printer 5 Feed Rollers Delivers the botto...

Page 10: ...Level 1 Cleaning cycle Insert a non conductive tool i e plastic pen into the opening provided and lightly press the button Additional levels of cleaning can be enabled from the M Series Driver services 4 Ink Couplings These devices connect the ink tubes to the printhead cartridge The printhead latch is used to engage or disengage these devices from the printhead cartridge 5 Printhead Latch Release...

Page 11: ...aged 2 Ink Tanks Five Ink Tanks are used in the printer Cyan C Yellow Y Magenta M Black K Black K 3 Waste Ink Tray The purpose of this tray is to catch any waste ink produced by the system This tray is filled with absorbent material The tabs located at the left and right sides of the tray secure the tray to the print engine frame Please be sure the tabs click into the frame to secure the tray s po...

Page 12: ...t Transport and storage should take place under the following conditions At temperatures between 25 C and 50 C 13 F to 122 F At a relative air humidity between 5 and 95 non condensing At an atmospheric pressure between 70 kPa and 105 kPa Exposure to conditions that are not permissible may lead to damage which is not externally visible IMPORTANT Please save the packaging materials for future use It...

Page 13: ...ause damage to the printer and void the warranty Level the Table surface NOT the Printer Do NOT use the Toolbox utilities Tilt readings to level the printer or table Use an accurate level i e bubble level that is at least 18 long to check that the table surface is level front to back and left to right It is not acceptable to use your cell phone app to check level Do NOT shim raise or otherwise mod...

Page 14: ...y slightly from what is shown below Please save the packaging in a safe place for possible future use Two people will be required to safely lift the printer and place it onto a sturdy level work table IMPORTANT WORK TABLE SURFACE MUST BE LEVEL Level the Table NOT the Printer Save the Packaging for possible future use 1 2 3 4 5 6 ...

Page 15: ...ide Media Support Wedge mounting hardware attached to item C 1 F Narrow Media Support Wedge mounting hardware attached to item C 1 G Media Registration Side Guide mounting screws attached to printer 1 H Adjustable Media Side Guide mounting screws attached to printer 1 I USB Cable 1 J Power Cord 1 K Digital Color Printer Operation CD contains printer software and pdf manual Note Ink Tanks and Print...

Page 16: ...ed to attach the side guides to the printer are located under the shipping tape in their respective positions 1 Begin by installing the Media Registration Side Guide using the two screws 1 provided 2 Next install the Adjustable Media Side Guide using the two screws 2 provided ...

Page 17: ...de or greater Narrow Media Support Wedge 6 For media that is less than 8 inches wide The Anchor Plate 7 fits into the slot from the underside of the Rear Media Support Guide Position the Media Support Wedge so the upper and lower holes fit onto the two tabs from the Anchor Plate The washer 8 goes between the Thumb Screw 9 and the Media Support Wedge The Thumb Screw is inserted down through the was...

Page 18: ...ECEPTACLE DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES DO NOT USE AN OUTLET THAT SHARES THE SAME CIRCUIT WITH LARGE ELECTRICAL MACHINES OR APPLIANCES Connecting to the Computer The Printer connects to the computer through the USB port 2 A Network Ethernet port 3 is not used on this device configuration IMPORTANT Do NOT connect the printer to the computer until prompted to do so during the printe...

Page 19: ...uld temporarily disable all Antivirus programs and Firewalls In addition you must be logged onto the system with full administrative privileges admin rights How to check your system for the minimum system requirements shown above Right click on My Computer and select Properties The system information including Operating System Processor Info and Memory info will be displayed under the General tab ...

Page 20: ...the same time CAUTION OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE CLAMSHELL COVER TO PREVENT DAMAGE DO NOT ALLOW THE ASSEMBLY TO DROP BY ITSELF WHEN CLOSING TO PREVENT DAMAGE TO THE INK LINES A STOP LIMITS RAISING THE ASSEMBLY MORE THAN 60 3 Pull up on the two tabs to remove the cardboard Transport Tab from the Service Station 4 Carefully close and relatch the Upper Print Engin...

Page 21: ...mediately Power down the printer using the ON OFF button before attempting to install or remove Ink Tanks If this rule is not followed the chip on the Ink Tank may be damaged which will render the Ink Tank useless Installing the Ink Tanks The Digital Color Printer uses five Ink Tanks two Black one Cyan one Magenta and one Yellow The Ink Tank is a delicate precision device Handle with extreme care ...

Page 22: ...tem Status and Ink levels With no Ink Tanks installed all Ink status levels will all be displayed with a question mark below each color position Tip If you receive a Printer not responding message in your browser check to be sure the printer is turned on and the USB cable is connected Then click on Retry NOTE If you receive warning that Windows Firewall has blocked some features of this program Pl...

Page 23: ... Toolbox screen on your computer you will see the ink colors fill in as the Ink Tanks are recognized Tip If the Toolbox utility does not respond verify that the printer is powered on and that the USB cable is connected Then try closing and opening the Toolbox utility again Tip If an ink color does not fill in after a few minutes power down the print engine using the ON OFF button Then reseat the I...

Page 24: ...iately Installing the Printhead Cartridge The Digital Color Printer uses a single Memjet printhead cartridge The Printhead Cartridge is a delicate precision device Handle with extreme care to avoid damage and issues that could degrade print quality Printhead Cartridge Protective Packaging NOTE Discard protective tape once it is removed Do NOT reuse protective tape Keep all other packaging to store...

Page 25: ...RVICES TAB OR M SERIES TOOLBOX NOTICE Read this procedure in its entirety before proceeding Before you begin this process you will need to obtain some deionized or distilled water and some lint free cloths These items will be used to wet the printhead nozzles NOTE Do NOT use tap water or paper towels to wet or clean the printhead nozzles Doing so may cause damage to the printhead cartridge and pos...

Page 26: ...losed press the Printhead Latch Release button 1 as shown Use a non metallic item example plastic pen to reach through the hole and lightly press the button The printer will run a routine and then the Printhead Latch 2 will release so it can be opened WARNING If the printhead latch fails to release do not force the latch open Severe damage will result Tip You can perform this same function from yo...

Page 27: ...CAUTION DO NOT touch the ink couplings printhead nozzle surface or electrical contacts B Remove protective strip from the Printhead Electrical Contacts Dispose of the removed strip immediately CAUTION DO NOT allow removed strip to touch the electrical contacts DO NOT try to re apply the removed strip C Remove protective strip from the Printhead Nozzles Hold the Printhead by the handle with one han...

Page 28: ...aked with deionized or distilled water wet the entire Printhead Nozzle area Be liberal with the amount of water you leave behind on the nozzles the thin dark line on bottom of printhead cartridge See images below 10 Immediately after wetting the nozzles surface GENTLY close the clamshell CAUTION To prevent damage hold onto then lift and release both latches when closing If you force it closed with...

Page 29: ...tubes in and out of the printhead If you see this occurring then the priming process is working and you can skip to Step 12 b If ink still doesn t start filling all tubes after the first 15 seconds of the first ink pump cycle Using deionized or distilled water re wet your lint free cloth generously Open the clamshell and wipe along the Nozzles with the cloth back and forth twice Immediately after ...

Page 30: ... completely fill the system In this case you will need to replace the tank s containing low ink and repeat the printhead priming process After the Printhead is primed you can re install the original Ink Tank s to use up any remaining ink Please refer to the section titled Replacing the Ink Tanks 14 When the printer stops processing and all the fields in System Status are black the printer is ready...

Page 31: ...re removing inserting Ink Tank s performing operator maintenance cleaning or powering off the Main Power Switch If this power down process is not followed Ink Tanks may be damaged ink color mixing and printhead nozzle clogging may result IMPORTANT To provide proper printhead and ink system maintenance the printer should remain powered on ON OFF light illuminated at all times PAPER RESUME PAPER Pap...

Page 32: ...us Light Indicator chart on the next page Description ON steady or OFF steady or Flashing 1 second or Fast Flash 3 second fast or fast Description POWER PAPER RESUME PAUSE CANCEL Simultaneous Flash 1 second Simultaneous Fast Flash 3 second fast fast Alternating Flash 1 second Alternating Fast Flash 3 second fast fast Power Up and Power Down Cycle Please see the Status Light Indicator Chart on the ...

Page 33: ...r up sequence The ON OFF button will change to a steady illumination condition once the print engine is fully powered up TIP You can launch open the Toolbox after the lights come on Print engine powering down All lights blink simultaneously during power down sequence Wait until all lights go out before turning OFF the Main Power Switch ON Busy Job Loading Wait for lights to stop blinking Printer i...

Page 34: ...o cancel the print job If job was canceled manually clear job from the computer s print queue Errors can also be cleared using Toolbox Interface ON OFF ON Ink Tank s Empty Toolbox INK_OUT_ Example INK_OUT_YELLOW Power down the printer and then replaced empty Ink Tank s Verify that Ink Tanks are seated firmly and latches are fully closed before powering up the printer TIP If INK_OUT_ANY is displaye...

Page 35: ...locked interrupted After you fix the condition you can Press the RESUME button on the printer or press the Clear Error button in the Toolbox to continue printing Press the CANCEL button to cancel the job and then manually clear job from the computer s print queue ON fast fast Printhead Missing Toolbox PRINTHEAD_MISSING Replace missing Printhead Printhead Not Primed Toolbox PRINTHEAD_UNPRIMED Follo...

Page 36: ...inter body Do NOT use the printer s tilt values to level the printer or table Use an 18 or longer carpenters level to level the table WARNING If the printer is not placed on a sturdy level table damage to the printer may result If just powered on wait a few minutes tilt readings may settle into normal range Once tilt readings drop into a normal range tilt values are no longer RED the error can be ...

Page 37: ...port Guide using the mounting hardware 4 provided Wide Media Support Wedge For media that is 8 inches wide or greater Narrow Media Support Wedge For media that is less than 8 inches wide 2 Loosen the locking knob and move the Media Registration Side Guide into the desired position Then tighten the locking knob to secure the guide Select the appropriate position for the Media Registration Side Guid...

Page 38: ...en the locking screw Repeat for each sheet separator 6 Loosen the locking knob and reposition the Adjustable Media Side Guide so that it is about 1 32 inch from the side of the media Tighten the locking knob on the side guide Tip If the right edge of the media is damaged during transport through the print engine try repositioning both of the media side guides so the Adjustable Media Side Guide is ...

Page 39: ...ser to the separators then the top pieces Tip When loading an empty hopper Place one piece of media so it is directly against the tips of the separators Then place the fanned stack of media on top of this single piece NOTE The amount of media that can be stacked on the printer is determined by the weight of the material The feeder may not feed larger and heavier media when the stack is full If thi...

Page 40: ... web browser to communicate with the printer s EWS Embedded Web Server If you receive warning that Windows Firewall has blocked some features of this program Please select Private Networks and then click on Allow Access Tip If you receive a Printer not responding message in your browser check to be sure the printer is turned on and the USB cable is connected Then click on Retry User Interface A Us...

Page 41: ...eleases opens the Printhead Latch See Appendix Preparing the Printer for Transport for more details Eject Maintenance Station Ejects the Service Station from the printer This feature should only be used by a qualified technician during maintenance Install Maintenance Station Pulls the Service Station into the printer This feature should only be used by a qualified technician during installation or...

Page 42: ...wer throughput but less chance for blanks unprinted pieces to be fed Max_Throughput Smaller gap between pieces provides higher throughput but more chance for blanks unprinted pieces to be fed NOTE These two settings can be changed on the fly without stopping the job Example While running a job in Max Throughput you can Open the Toolbox check Safe Feed and click Submit The Printer will automaticall...

Page 43: ...t Configuration Page Shows the current configuration of the Printer including Firmware Version Network Connection Printer Serial Number and more Print Diagnostic Page Shows basic Printer information memory Network Settings Event Log and RAM partitions Print Demo Page Prints a 4 color sheet Print Ink Channels Prints 5 solid block of color bars 1 block bar from each Ink Tank CMYKK to show how well t...

Page 44: ...king on Submit the text Ink Estimation Mode should appear at the left side of the Toolbox screen Send your job to the printer The printer will accept the job but will not feed or print When the job has finished being sent to printer check the Ink Usage page to obtain results NOTE Don t forget to unselect Enabled and click on Submit when you are finished using this Ink Estimation Mode Tip The estim...

Page 45: ...SECTION 3 OPERATING THE PRINTER 39 Service Menu For authorized personnel only password protected Provides the technician with access to more advanced printer controls and settings ...

Page 46: ...sumes you are using a printer with 110928_u firmware or higher installed 1 Setup and load the printer with at least ten sheets of 8 5 x 11 inkjet suitable paper 2 Open the Toolbox utility 3 On the User Interface screen and click on the Full Clean Printhead button The printer will perform this printhead maintenance function This process will take up to five minutes Once this process is complete you...

Page 47: ...pills with soap and water Wear protective gloves Abrasive soap is effective in cleaning ink off your hands Replacing the Ink Tanks This procedure describes how to replace the Ink Tank s when the ink runs out Please refer to the section titled Installing the Ink Tanks if you are installing all new Ink Tanks NOTE We recommend the use of disposable gloves for this process 1 Plug in the printer Turn t...

Page 48: ...connection with the system Insert the Ink Tank firmly Then pull the Ink Tank back out about an inch Then push the Ink Tank back in firmly 10 Close and lock the Ink Tank Securing Latches A Make sure both sides of the Latch are engaged at the bottom 11 Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power on ON OFF bu...

Page 49: ...printhead cartridges horizontally never on end Do not expose printhead cartridges to temperatures below 1 ºC 34 ºF Do not expose printhead cartridges to temperatures higher than 60 ºC 140 ºF Allow printhead cartridges to acclimate to ambient temperature before using in your printer Cleaning the Printhead Cartridge The Printhead Cartridge is cleaned automatically each time the printer is turned ON ...

Page 50: ...e printhead cartridge can be cleaned manually 1 Carefully open the clamshell 2 Clean the printhead nozzles Dampen a lint free cloth with deionized or distilled water Keep the printhead nozzle area facing down and gently wipe the printhead nozzle area from end to end in one direction and in one fluid motion You can repeat this process a few times but only wipe in one direction NOTE The use of deion...

Page 51: ...the lip of the cap This excess ink will then be transferred to the printhead surface when the printhead is capped Procedure 1 Power down the printer using the ON OFF button 2 After the Control Panel Lights have all turn OFF Open the Top Cover 3 Carefully release the Latches and Open the Clamshell 4 Using a lint free cloth carefully wipe the excess ink from the Lip of the Capping Station 5 Carefull...

Page 52: ...esolved by performing the steps found in the Troubleshooting Section under Print Quality Issues it may be time to have the Service Station service or replaced Due to the technical nature of these procedures they should only be performed by a qualified technical support person Please contact your support representative Notice Please use disposable gloves and have plenty of paper towels on hand for ...

Page 53: ...t 45 seconds for the print engine to power off all control panel light s off Then turn the Main Power Switch OFF 7 Slide the Service Station out of the Service Station port NOTE Do not pull Station all the way out until you disconnect the Ribbon Cable NOTE It is a good idea to place an absorbent towel under the Service Station as you remove it to prevent any drips or leaks 4 Disconnect the Ribbon ...

Page 54: ...r Latches DO NOT remove the screws all the way 3 Release the two latches that secure the roller 4 Remove the roller 5 Cleaning Using distilled water immerse for 10 minutes then remove and pat dry with absorbent lint free towel Do not rub the roller or this will cause damage to the roller NOTE If the Wiper Roller is un even or fuzzy it should be replaced 6 Re install the roller Make sure the gear o...

Page 55: ...21030 or equivalent NOTE Make sure Wiper Roller Latch Screws are fully tightened and the Latches are fully closed before installing Service Station into the Printer Cleaning the Wiper Motor Assembly Remove as specified in Removing Wiper Motor Assembly above 1 Pour distilled water into a flat bottom container to about 17mm deep 2 Carefully immerse the Wiper Assembly Motor side up into the water WAR...

Page 56: ...nt engine to power off all control panel light s off Then turn the Main Power Switch OFF 2 Open the Ink Tank Door hinged at bottom 3 Open the Top Cover 4 Remove the Exit Roller Cover by removing the four 4 screws The Service Station Slot and Ribbon Cable will be exposed 5 If you are installing a New Service Station carefully remove the Service Station from its packaging NOTE Loose parts may fall o...

Page 57: ... Securing Latch 1 Make sure the ribbon cable is pushed in all the way and is NOT crooked Then close the Cable Securing Latch 2 9 Once the Ribbon Cable is properly connected to the Service Station Circuit Board gently slide the Service Station wiper roller end first into the Service Station Slot until it stops The Service Station fits into the slot immediately above the Ink Tank slots NOTE The Ink ...

Page 58: ...The Service Station must perfectly aligned with Bar to prevent misalignment and jamming of the service station 11 GENTLY push in on the Service Station with one hand while slowly turning the Large Gear clockwise with the other hand It should be easy to turn this gear and the service station should start to drive into the print engine squarely Once the Service Station moves about inch past the Bar ...

Page 59: ...ce Station Slot from the exit end of the printer 14 Re install the Exit Roller Cover plate using the 4 screws Make sure the cover is installed in the proper orientation Tip Since the Exit Roller Cover is also an integral part of the frame structure you may need to push in on the outer frames to get the screw holes in the Exit Roller Cover to align Close the Top Cover and the Ink Tank Door Still Ex...

Page 60: ...amage will result Contact technical support Tip You can perform this same function from your computer by clicking Printhead Release from the Services tab of the M Series Driver properties or the User Interface screen of the M Series Toolbox utility 4 Open the Printhead Latch fully to disengage the ink couplings from the printhead cartridge 5 Remove the old printhead as shown below Rotate the cartr...

Page 61: ... you are getting a paper jam message but you are not seeing a physical jam Clean the paperpath and feed sensors If the issue continues try selecting the Ignore Exit Sensor feature in the Toolbox Removing Jammed Media Clearing a jam depends on where the jam occurred From the Feed Section Remove media stack Loosen and lift the sheet separators to clear the jam Then re adjust the sheet separators as ...

Page 62: ...ay result 2 Unplug the power cable from the printer 3 Open the Ink Tank door 4 The Waste Ink Tray is secured to the print engine frame by two tabs One tab is located at the left side of the tray and one at the right side Simultaneously push the two tabs in towards the tray while pulling the tabs out towards you The Waste Ink Tray should release from the frame and begin sliding towards you 5 Slide ...

Page 63: ...or mixing and printhead nozzle clogging may result 2 Unplug the power cable from the printer 3 To gain access to the separators loosen the Side Guide Locking Knobs and move the both Media Side Guides to their maximum outer positions 4 Loosen the Separator Locking Screws then raise and lock each sheet separator at its upper position 5 Remove the screw A and the separator cover B Then remove the sep...

Page 64: ... CLEANERS DIRECTLY ON OR INTO THE PRINTER EXCESS LIQUID COULD HARM ELECTRONIC PARTS DAMPEN A LINT FREE CLOTH WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED Cleaning the Feed Rollers and Forwarding Rollers The rubber feed and forwarding rollers can become glazed with paper lint and ink from the media They should be regularly cleaned with a mild abrasive household cleaner on a damp lint fr...

Page 65: ...lace a piece of paper into this area as shown to catch any screws that you might drop during this process 3 Remove the two Philips head screws as shown 4 Remove the reflector plate Note There is a reflector attached to the underside of this plate Please be sure to inspect clean 5 You can now access this sensor through hole in the table top 6 Clean the Feed Sensor using compressed air and a soft br...

Page 66: ...ER TO CLEAN PRINT ENGINE COMPONENTS AVOID CONTAMINATING THE PRINTHEAD WITH CLEANERS LUBRICANTS OR OTHER CHEMICALS A Grit Rollers Clean as needed by moistening a small hard bristled brush or toothbrush with distilled water DO NOT use anything other than distilled water to clean the Rollers B Media Paperpath Sensors Paper lint and dust may build up on the Media Sensors Use a can of compressed air or...

Page 67: ...artridge will need to be removed the printhead nozzle surface re wetted using deionized or distilled water and the cartridge reinstalled Please refer to the appropriate sections in this manual for removing and installing the printhead cartridge Try removing air bubbles from printhead and system using the Printhead Cartridge Conditioning routine or Toolbox utility feature Circulate Ink Note Do not ...

Page 68: ...ive Band Color Purge YKCKM A similar purge pattern can be performed using the Toolbox Air in Printhead Nozzle Area Air in the printhead nozzles will show as jagged irregular shaped lines of missing color Lines are normally wider than one nozzle Possible Solutions Run Full Clean Printhead from the Toolbox Release the Printhead using the Release Printhead button Then close printhead latch to re prim...

Page 69: ...f missing color Clogged nozzles are normally due to Printhead nozzle dehydration or partial contamination Possible Solutions Run Full Clean Printhead from the Toolbox Manually clean the printhead nozzles using distilled water and a lint free cloth Replace the printhead cartridge Instead of powering the printer off when not in use leave the print engine powered up so it can perform automatic mainte...

Page 70: ...e some common ones Ink wicking due to fibers bridging crossing inkjet nozzles Wiper roller saturation too much ink on wiper roller Ink flooding on the nozzle plate due to printer not being level or excessive back pressure in the ink system Tip Muddy mottled distorted grainy colors can also be caused by the media you are printing onto Test the printer using a compatible inkjet suitable media to det...

Page 71: ...open Print Engine to angle greater than 60º Use inkjet suitable media Make sure table that printer is placed on is level Make sure to power down the printer using the ON OFF button before shutting off the Main Power Switch Thin crisp vertical line s of missing color Clogged printhead nozzle s Electrical failure or poor electrical connection at printhead Clean replace the Printhead Reseat the Print...

Page 72: ...maged Ink Coupling revolver Wet the Printhead nozzles using distilled water and a wet lint free cloth Check for obstruction Is the Envelope Printing Attachment in the way Check ink tubes Is the Antistatic Brush Assy pinching tubes Replace Ink Tanks Replace the Ink Tank Replace the printhead Contact Service Support Contact Service Support Ink leaking from the printhead nozzles Print Engine was open...

Page 73: ...t using 8 5 x 11 paper If issue does not occur then issue is being caused by media hesitation If issue still occurs an adjustment may be needed to the bof_adjustment value Default bof_adjustment 3000 Contact service support and ask them to check adjust Very small dots gray overspray are being printed down length of media These dots are formed by interpage nozzle spitting KWS Setting Interpage on t...

Page 74: ...or doesn t turn or stalls Cable not connected Squeegee blade wedged not seated properly Debris build up on blade and rollers increasing friction Bad wiper roller motor Verify ribbon cable and motor cable are properly connected to board on side of Service Station Reseat squeegee blade Clean rollers and blade Replace Service Station Color mixing occurs after wiper roller performs a cleaning Wiper Ro...

Page 75: ...ware cable No communication with Toolbox utility Computer system does not meet minimum requirements Java not installed or version not supported Printer s EWS Embedded Web Server not responding Firewall is blocking communication with EWS System is hung up USB Cable connection issue Check that computer system meets minimum requirements Install Update Java to version 6 or higher Close and reopen Tool...

Page 76: ...r Readjust Side Guides Check that power is ON Main Power Switch and ON OFF button and that the power cord is plugged in Adjust Separator to thickness of media Adjust Separator to thickness of media Maximum thickness is 0 020 Call Service Support Call Service Support Call Service Support See Power Problems in this Section Jams Paper path obstruction Paper not loaded properly Media Support Wedge not...

Page 77: ...inthead Remove printhead cartridge Check clean electrical contacts Reinsert printhead Replace printhead If problem persists contact technical support Multiple Inks Low Reorder Ink Multiple Ink Tanks Out Replace empty Ink Tanks Multiple Ink Tanks are missing Insert missing Ink Tanks Clean electrical contacts and re seat Ink Tanks Multiple Unauthorized Ink Tanks Remove and re insert Ink Tank Replace...

Page 78: ...n manually clear the job from the computer s print queue DOOROPEN_FRONT Printer has detected that the Clamshell is open Verify that the Clamshell is closed and securely latched at both sides DATA_PATH_UNDERRUN Media is not making it from the entry sensor to the exit sensor in the appropriated time Possible issue with format or orientation of job being sent Dirty Encoder Wheel Check clean transport...

Page 79: ...ve trouble priming printhead check for kinked or pinched color tubes TILT_ERROR or EXCESSIVE_TILT_ERROR The printer s electronics have detected that the print engine is too far out of level Tilt sensor needs to be re calibrated If just powered on wait a few minutes error may clear by itself Once Tilt level drops to 1 99 or less you can clear the error using the Clear Error feature in the Toolbox M...

Page 80: ...t In PC INTERFACE USB Ethernet FIRMWARE UPDATE Electronic Download via PC connection TRANSPORT Pressure roller system with Star Rollers FEATURES Full color inkjet fixed head design high capacity ink tanks automatic printhead cleaning and capping service station DIMENSIONS 24 W x 20 5 H x 20 D x 609 6 mm x 520 7 mm x 508 mm WEIGHT 90 lbs 40 9 kg ELECTRICAL 100 240 VAC 50 60 Hz FUSE 2 5A 250V slow b...

Page 81: ...870103 001 Yellow Ink Tank 250 ml 870104 001 Black Ink Tank 250 ml printer requires two 870101 001 Waste Ink Tray Tray with Absorbent material 870116 001 Optional Hardware TB 390 Conveyor Stacker with Drop Tray NOTE The use of a TB 390 conveyor with the Digital Color Printer is highly recommended For this application please be sure to order the Riser Legs for the TB 390 part TB 390 M5 FEET Digital...

Page 82: ...nd Support Please contact Printware to obtain supplies service and support for your printer In addition you may wish to log onto the Printware web site www printwarellc com and click on the support link This area contains many useful resources ...

Page 83: ... Be sure to select an appropriate location as described in the Choosing the Location section Remote relocation or shipping Transporting the printer to another building is considered a remote relocation When transporting your printer to a remote location your printer will need to be disassembled and repackaged as set out below NOTE This procedure should be performed by a qualified technician We sug...

Page 84: ...en though the system is deprimed some ink will remain in the lower areas of the tubing In transit this residual ink may drain out 12 If re boxing for transport remove all accessories side guides rear media support guide from unit before re boxing 13 Re package the printer in the original packaging material keeping the printer level at all times WARNING To help avoid damage in transit the printer s...

Page 85: ...DAMAGE WILL RESULT 2 Make sure the Printhead Latch is fully opened to retract the ink couplings Tilt the Printhead Cartridge back toward the ink couplings and lift it up slightly This will keep the printing surface out of the way during device installation 3 Open the Clamshell top section of Print Engine 4 A Slide the Envelope Printing Attachment up behind the metal support as shown B Push the Att...

Page 86: ...uplings 4 Ink Tank Anatomy 15 Ink Tank Door 2 5 Ink Tank Securing Latches 5 Ink Tank Storage and Handling 63 Ink Tanks 5 9 Ink Usage Toolbox 47 Inspecting the Waste Ink Tray 78 Installation Choosing the Location 7 Installation Connecting Computer 12 Installation Connecting Power 12 Installation Tools Needed 6 Installation Unpacking 8 Installing Ink Tanks 15 Installing Media Guides 10 Installing Pr...

Page 87: ...g the Transport Tab 14 Wiper Motor Assembly 71 Replacing the Service Station 68 Wiper Roller 70 Replacing the Ink Tanks 63 Replacing the Printhead Cartridge 76 Replacing the Sheet Separators 79 Replacing the Waste Ink Tray 78 S Safety Precautions 1 Satori Bulk Mailer 52 Service 98 Service Station 9 Cleaning 68 70 Replacing 68 Transport Tab 14 Wiper Motor Assembly 71 Wiper Roller 70 Service Station...

Page 88: ...82 Printware LLC 2935 Waters Rd Suite 160 St Paul MN 55121 Phone 800 456 1400 Fax 651 454 3684 Web Site www printwarellc com ...

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